Fast, Low-cost Remote Computer Troubleshooting for Peoria, Illinois Small Companies
For over two decades, Progent has focused on delivering enterprise-quality network support to clients with small-business budgets. Progent has built a unique support solution that includes a cost-effective, seamless virtual office network, sophisticated remote troubleshooting technology, a substantial team of engineers accredited in a broad array of IT practice areas, a Call Center service model that promotes efficiency and guarantees follow-through, a worldwide group of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to solving technical problems in the shortest time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the skills of your in-house network support staff. This can save money and help meet schedules for big IT initiatives like software development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of certified experts to help your business to plan and execute your cloud computing strategy.
Key IT Areas Serviced by Progent for Businesses in Peoria, Illinois
Progent offers the support of certified consultants for all aspects of information technology deployed in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options for Peoria, Illinois Companies
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering network support services is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive service records, dependable follow-through, and tight cost monitoring for an array of network service delivery alternatives that include remote troubleshooting, in-person support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to handle most network issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: onsite service professionals when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, customization and training for business programs including accounting, operations, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and major software migrations, longer term initiatives such as business reporting software development and support, database software programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency services like disaster recovery and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of availability and expandability but that is in addition easy for customers to migrate to a different service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can handle the mixed- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory mandates for IT data protection and incident reporting.
The scope and size of Progent's consulting team bring a powerful set of benefits to clients trying to increase the productivity of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a wide variety of technical projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for fixing actual network problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size bills for fast fixes. An additional advantage of by-the-minute billing is that clients are not tempted to permit less critical problems to fester until they become big ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports given by each consultant to every customer. The discipline of detailing and archiving service records allows more efficient service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who employ in-house support staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
If your Peoria, Illinois business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).