Fast, Low-cost Remote Computer Network Support for Peoria, Illinois Small Companies
For more than twenty years, Progent has focused on providing enterprise-class computer support services to customers who have small-company budgets. Progent has developed a powerful support system that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting technology, a substantial team of engineers certified in a wide array of technical practice areas, a Help Desk service structure that maximizes responsiveness and ensures follow-up, a global team of on-line troubleshooting experts, in-person service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving technical problems in the shortest time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service team. This can reduce expenses and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your business to plan and execute your cloud strategy.

Key Technologies Serviced by Progent for Businesses in Peoria, Illinois
Progent's team of certified support professionals offers support for virtually all facets of information systems found in companies of all sizes. Technologies served by Progent in and around Peoria include:

Support Delivery Options Available for Peoria, Illinois Businesses
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support services is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough service documentation, dependable follow-through, and tight expense control across an array of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and fix network problems without the cost or delay of in-person service calls. The background of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to give small companies the best of both worlds: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and support for business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and major system migrations, extended projects like management information application development and support, database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with greater levels of dependability, security, and performance than is feasible with the type of internal data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the world's biggest IT organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay current, security and efficiency is continually tracked, and systems are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also simple for clients to migrate to a different service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow small businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT information protection and reporting.

The breadth and depth of Progent's consulting staff bring a unique set of benefits to organizations wishing to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, in the trenches of network service, executing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a consultant with field-tested approaches for resolving actual IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size invoices for quick solutions. Another benefit of by-the-minute pricing is that clients won't be tempted to allow minor problems to stay unaddressed until they grow into major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to every client. The practice of documenting and archiving support records results in more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Peoria, Illinois company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers businesses of all sizes enterprise-class network remote or on-premises consulting for information systems powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consulting experts also offer security expertise for businesses varying in size from the small office to the global enterprise.

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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast creation of cutting-edge enterprise-class programs that can provide your business a critical competitive advantage. SQL Server features core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.

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    Progent's consultants offer Mac users a variety of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and one-on-one education. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also assist your business with iPhone support and iPad management, or moving to Apple's iCloud services. For business networks based exclusively on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's objectives.

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    Stealth intrusion testing is an important component of any overall IT system security plan. Progentís security professionals can run extensive intrusion tests without the knowledge of your organization's internal IT resources. Unannounced penetration checking shows whether current security defense systems such as intrusion detection warnings and event log analysis are properly configured and consistently monitored.

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    Progent provides nationwide urgent technical support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online IT help offers optimum leverage for your IT budget by protecting client efficiency and limiting the hours billed for computer repair services. Advanced online access utilities and skilled service specialists and consultants allow Progent to solve the majority of IT issues without squandering time and expense by traveling to your site. In the vast majority of situations your IT issues can be dealt with by telephone or through a combination of phone help and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM certified security professionals to assist with the most challenging network problems.

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    Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a powerful but easy-to-manage IT network. The technical demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer support expert with hands-on background designing and building cohesive, end-to-end business technology solutions. Progent's Small Business Server consultants have an average of more than 10 years of background integrating computer networks based on Microsoft technology. This background ensures you success in installing, managing, and troubleshooting network environments that include the SBS Server package of servers and applications.

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    If your company does not need immediate remote help but you think you will require technical services with your information system in the near future, you can save time and expenses and guarantee that the appropriate expertise will be ready when you require it by getting in touch with a Progent sales agent and registering as a customer. For details, phone 800-993-9400 or send email to information@progent.com.

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    Progentís Wireless Site Survey helps you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, providing you a wireless solution that has the coverage, performance, load-handling capability, QoS, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service.

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    Progent is among the most qualified network support companies for creating e-mail solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size businesses get all the advantages of Microsoft Exchange 2000 for typical scenarios such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 administration.

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    Besides providing the expertise of Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, migration assistance, and 1-on-1 or group online training classes tailored to address your particular requirements. Progent's experts also can show you how to build and maintain a secure, robust network infrastructure to run your ERP, MRP and accounting solutions.

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  • Microsoft Access scripting Integration Companies Microsoft Access Design
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    Progent's CCIE-certified networking experts have extensive experience assisting Internet Service Providers to architect, implement, manage, tune, and debug high-availability, scalable network environments suitable for public networks.

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    Cisco's security and remote connectivity solutions for small to medium sized businesses represent a complete array of easy-to-administer protection products to let you protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes routers, firewalls, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco CCIE and CCNP certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that align most closely with your business goals.

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    Progent provides nationwide online technical support and troubleshooting services for companies that operate Sun Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft Windows technology. Online IT help provides maximum leverage for your information technology budget by protecting user efficiency and shortening the hours billed for computer repair services. Advanced online support utilities and experienced technicians and engineers allow Progent to handle most IT issues without wasting time and expense by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or through a mix of telephone help and online connectivity. Progent can make available Cisco CCIE network experts and CISA certified security specialists to assist you with the toughest system problems.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of ISA Server and offers a centrally managed web gateway that acts as a one-server solution for an array of security features such as an application and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security logging and reporting capabilities, permits custom reporting generated by SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual machine to lower costs and enhance availability. Progent's Microsoft-certified consultants can help you to design and execute pilot and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent can also help you to migrate economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

  • Microsoft System Center Operations Manager Specialist Consultants Operations Manager
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  • Microsoft Windows 7 Migration Consulting Windows 7 Help Desk Support and Integration
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  • Microsoft Windows Small Business Server 2008 Engineers Microsoft Windows Small Business Server Computer Engineer

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    Progentís Technical Response Center offers nationwide remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier support professionals provide phone support and online direct network connection to troubleshoot and repair network problems rapidly and economically. The breadth of IT experience available from Progent's team of country-wide service engineers allows Progent to escalate even the most difficult problems to competent experts as required.

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  • VMware NSX Hybrid Cloud Technology Professional
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    VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. When used with VMware's NSX virtual network technology, VMware SRM can quickly restore the complete virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to design, deploy, test and maintain a DR system powered by VMware SRM and VMware NSX.

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  • Network Consulting Remote Access Cisco RADIUS Security Remote Troubleshooting
  • Network Specialists Solaris 24x7 Sun Solaris Specialist
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  • Office Excel 2013 Consultants Excel 2000 Consultant Services
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  • Offsite DPM Backup Service Technology Professional Offsite Managed Data Backup Service Remote Troubleshooting
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  • Online Consulting SharePoint Server 2007 Setup and Support SharePoint Server 2007

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    Private Cloud Solutions Consultancy

    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's production servers in a solution that gives the highest degree of availability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based on proven virtualization architectures that enable small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital equipment, system support, and network management while benefiting from enterprise-class reliability and an unmatched level of vendor independence.

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    Progent has a long background delivering a full-spectrum of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the pioneers in providing advanced remote IT consulting and has provided IT solutions to organizations in all 50 states. Online support saves travel costs and resolves issues more quickly than on-premises service calls.

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    Microsoft Exchange 2003 Technical Support Services

    Progent's Microsoft Certified professionals offer expert consulting for major implementations of Microsoft Exchange Server. Progent's consultants can show you how to prepare for multi-site Exchange Server installations or upgrades and can provide local personnel to assist enterprises with installations of Exchange Server in the or any area covered by Progent's engineers.

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    Microsoft Lync Server 2013, now called Skype for Business, allows organizations of any size to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with application sharing, as well as IP-based and PSTN telephony across a broad range of stationary PCs and handheld clients. Progent's certified Lync 2013 consultants and system integrators can help your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid topology suitable for your current and long-term plans, deploy Lync 2013 so as to speed up your ROI, and provide custom online and on-premises training to your IT team and users. Progent has expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook and PowerPoint.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business integrate and support Ciscoís security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to administer and provide the versatility to expand with your growing business requirements. Progentís Cisco-Certified network consultants are familiar with Ciscoís complete line of hardware and software aimed at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can help you integrate Cisco products to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.

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    SQL Server 2014 incorporates major enhancements in key areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates transparently with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises services that include planning, configuration, management, troubleshooting, and application development services to help businesses of any size to realize maximum business value from their SQL Server 2014 deployment.

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    Progent's Citrix-authorized engineers can help your company to understand the business advantages of XenServer as well as additional Citrix platforms, and can help you to plan, validate, execute, troubleshoot, and support a XenServer solution. Progent can also analyze your existing XenServer deployment and help you to enhance consolidation, performance, security and compliance, uptime, and recoverability.

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    Progent's Cisco-certified CCIE network experts can help your company to manage your current PIX or Cisco ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Microsoft and Cisco-certified consulting engineers can assist you to assess the value of Exchange 2010 for your company and can assist you to plan and implement an efficient migration to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange 2007 Server that will offer fast ROI by increasing your productivity, lowering the expense of hardware and service, simplifying management, and integrating your key communications platforms.

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    Configuration Manager automates software provisioning across multiple sites, centralizes compliance settings management, inventories network assets, guards against corporate data leakage, provides network health monitoring, allows secure end-user self service, and delivers a common control mechanism for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can help businesses of any size with any aspect of designing, implementing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

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    Years of experience providing Microsoft support and Cisco technology consulting has enabled Progent to develop a unique capability for serving branch offices that require network help with the flexibility common to with small firms but which includes effective client interaction, thorough documentation, and adherence to enterprise IT protocols. If your enterprise has a sales office situated anywhere in California or any region served by Progent's engineers, Progent can provide a wide array of on-premises and remote network support services and system architecture expertise.

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  • Top Office 365 Small Business Server Support Best Office 365 Migratione Professionals

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    Progent's background providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to create specialized mission-critical programs and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to track your business more thoroughly, turning raw information into valuable understanding of your business.

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    Progent's Wi-Fi VoIP phone configuration and troubleshooting consultants can provide online and onsite support to help you create and maintain a Cisco Wi-Fi VoIP phone solution by providing integration services that can range from debugging the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.

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  • UNIX Engineers UNIX Consultancy

  • Case Study MOM 2005
    Example Application MOM

    Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, after workers complained about them. With the help of proactive, computer generated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to address network troubles before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients are aware that the problems are there. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to offer small business IT systems enterprise-class reliability, security and productivity.

  • Urgent Microsoft Dynamics Power BI Expert Development Consult Dynamics GP SSRS
  • Urgent Microsoft System Center 2016 Disaster Recovery IT Services Technology Consulting System Center 2016 and Skype for Business Integration
  • VMware NSX Software Defined Data Center Services Consultants VMware NSX Migration
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  • Windows 10 Microsoft Deployment Toolkit Consulting Services Microsoft Windows 10 Engineers

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    Progent can assist you to understand the wealth of subscription options available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also assist you to create and manage hybrid networks that seamlessly combine on-premises and cloud products and services.

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  • Windows 8.1 Work Folders Computer Consultants Remote Troubleshooting Windows 8.1 Backup and Restore

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    Information Technology Consulting Juniper NetScreen IPsec VPN

    Progent's Juniper-authorized NetScreen consultants can help your company to install and optimize NetScreen 5000 series routers, upgrade from older NetScreen devices to more current Juniper technologies, and troubleshoot infrastructure problems in all-Juniper or mixed-technology systems.

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    Progent's Microsoft consultants offer advanced support in deploying, operating and debugging any edition of Microsoft Project Server and can provide a broad range of cost-effective remote consulting services based on industry best practices to help businesses of all sizes to receive all the advantages of this leading project management solution. Services available from Progent include solution planning, software configuration and upgrades, strategies for secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized online training.

  • Windows Server 2008 R2 Engineer Microsoft Certified Expert Windows Server 2008 Security Support and Integration
  • Windows Server 2012 R2 Hyper-V 3.0 Engineers Hyper-V 3.0 Shared Nothing Live Migration Network Consultant
  • Windows Server 2016 and SCOM Technology Consulting Services Windows Server 2016 Hyper-V Setup and Support
  • Windows, Linux, UNIX, Solaris Consulting Services Expert Microsoft Certified Linux with Windows Technology Professional
  • Wireless Network Professionals Wireless LAN Specialist
  • Wyoming Small Business Network Consulting Companies Virginia Small Business Network Consulting
  • XenApp Application Delivery Consultants MetaFrame Consultants
  • macOS Technical Support Consultants Top OS X Troubleshooting Consult
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  • SQL Server Capacity Planning Contract Programming Firm
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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid creation of a new generation of enterprise-class applications that can provide your company a significant competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.


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