Peoria, IL Online Support from World-class Computer Network Service Consultants
Progent's computer tech support services can provide your Peoria, IL company budget-friendly and reliable support from Microsoft and Cisco certified computer professionals. By providing IT support help when you need it, offering advanced expertise for line-of-business technologies, offering value-added support such as 24x7 network monitoring, and invoicing only for support you use, Progent offers your Peoria, Illinois company an economical option for optimizing the business value of small-scale business networks. Whether you maintain an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to build and maintain a reliable and secure information system and to have quick availability of the skilled consulting typically available only to enterprises who can set up a sizeable internal IT organization.
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support group. This can reduce expenses and help meet schedules for major IT initiatives like software development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified experts to assist your company to plan and implement your cloud computing strategy.
Primary Technologies Serviced by Progent for Peoria, Illinois Business Networks
As a Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco CCIE network infrastructure experts and Apple Computer accredited consultants, Progent offers urgent troubleshooting and low-cost online consulting to Peoria, IL companies for a broad range of computer technologies including:
Support Delivery Options for Peoria, Illinois Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for delivering IT support is built on the Call Center structure common to big IT support groups. Progent's Contact Center Support Model promotes rapid support, thorough activity records, reliable follow-up, and tight cost monitoring for a range of network service delivery options that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix network issues without the expense or delay of in-person service calls. The experience of Progent's network engineers allows them to resolve the majority of network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's online network troubleshooting services.
- Onsite Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: onsite service technicians when you require them as well as the remote help of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security consulting, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for business software including financials, operations, reporting, CRM, and office productivity software. Progent can help with one-time projects including site relocations and massive software upgrades, longer term projects such as management information application development and customization, database application programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and MS SQL in order to provide small businesses with greater degrees of reliability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize companies. Since Progent uses the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the investment in creating and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and performance is continually tracked, and systems and data files are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in an environment that not only delivers the top degree of availability and expandability but that is in addition convenient for customers to transfer to another support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit companies with mixed networks to save significantly on the expense of hardware, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for network data security and reporting.
The scope and size of Progent's consulting staff offer a powerful set of benefits to clients trying to maximize the business value of their information network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the front lines of network support, executing a wide range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a consultant with field-tested approaches for solving real-world IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you owe only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big bills for quick fixes. Another advantage of by-the-minute invoicing is that clients won't be inclined to permit simple problems to stay unaddressed until they grow into big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The discipline of detailing and organizing support activity results in more effective support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Peoria, Illinois business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).