Affordable Computer Help from Microsoft and Cisco premier Consultants for Companies in Peoria, IL
By offering world-class know-how whenever you need it, making available specialized expertise for key applications, offering innovative services such as virtual data center hosting, billing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information network and minimize service expenses. Progent appreciates that information system security, reliability, and performance are as important to small businesses as to large corporations but that smaller organizations don't have the leverage to invest heavily in computer networks and internal support staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support your company needs when you require it and at a cost you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT support group. Co-sourcing can cut costs and minimize technical risks for big projects like software programming, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of certified consultants to help your company to plan and execute your cloud computing strategy.
Main Technologies Supported by Progent for Peoria, Illinois Businesses
A Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco CCIE network infrastructure experts and Apple certified consultants, Progent offers urgent assistance and low-cost remote consulting to Peoria, IL companies for a broad array of information technologies such as:
Support Delivery Alternatives for Peoria, Illinois Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing network support services is based on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Support Model promotes fast response, comprehensive service records, consistent follow-through, and tight expense monitoring for a range of IT service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of in-person support visits. The background of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information about Progent's remote computer support services.
- Onsite Support
Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for in-person support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection engineering, high availability network consulting, virtualization strategies, plus integration, programming and support for business programs such as financials, ERP, management reporting, CRM, and productivity software. Progent can help with one-shot projects including site relocations and major software upgrades, extended projects such as business reporting application development and customization, database software programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for critical applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater levels of availability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that support the gear of some of the world's biggest information technology companies, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually monitored, and systems are consistently backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can support the mixed- platform and non- standardized networks common with small companies, and keeps control of the software in the client's possession so that moving to a different virtual host is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Peoria, Illinois Small Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise network support enable small businesses to avoid the problems related to excessive dependence on thinly staffed support organizations or independent consultants.
Working with Progent enables your company to:
- Avoid Over Reliance on Freelance Support Consultants
For IT support, smaller companies often depend excessively on individual consultants. Although freelance service engineers have lower expenses than larger IT service organizations and can typically bill apparently smaller fees, they are frequently unable to respond quickly to critical network problems. If an independent engineer is busy with another customer, sick, on vacation, or in class, the lack of backup staff may require your company to wait for assistance in case of an emergency. As your company expands, system downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when freelance engineers encounter new problems, the unavailability of a large engineering group to depend on for help requires them to train in place while your business ends up footing the costs for their ongoing training.
- Have Access to Certified Professionals in Advanced Network Issues
Many smaller support organizations or independent engineers who concentrate on small company IT consulting may excel at providing routine fixes but lack the background to work cost-effectively with complex network infrastructures with a variety of operating systems, many locations, VoIP implementations, remote workers, interconnected accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your small business because enterprise environments are inherently complicated, support problems require in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, reliability, and security calls for industry-tested leading practices.
- Create a Firm Foundation for Growth
Small businesses often begin with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get tossed onto of a tenuous structure. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. These networks require thorough evaluation, smart business analysis, and in-depth expertise to upgrade to a network environment that can provide the reliable foundation to handle current business requirements and ease downstream growth.
- Work with Solution Providers, Not Resellers
Smaller businesses require direction and education to navigate through an ever more complex array of IT options available for enabling business growth and improving efficiency. Businesses do not need a network consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting support services with the real needs of clients. Combining IT consulting and product reselling can result in a conflict where the recommended solution is built around a preselected technology instead of being driven by the actual needs of a customer.
If your Peoria, Illinois business wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).