Peoria, IL Online Help from Certified Computer Network Service Professionals
Progent's computer network help services can deliver your Peoria, IL company budget-friendly and reliable access to Microsoft and Cisco certified information technology experts. By providing IT consulting help when you need it, offering advanced expertise for line-of-business applications, delivering unique support such as automated network monitoring, and invoicing only for support you use, Progent offers your Peoria, Illinois business an economical option for optimizing the profitability of small business networks. If you maintain an on-premises datacenter, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to build and support a robust and safe information network and to have fast access to the experienced consulting usually restricted to businesses who can set up a large in-house information technology group.
For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service group. This can cut costs and minimize technical risks for major IT initiatives such as software development, business continuity planning, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to certified consultants to assist your company to plan and implement your cloud strategy.
Main Practice Areas Supported by Progent for Business Networks in Peoria, Illinois
Progent's nationwide team of world-class engineers offers assistance for virtually all aspects of network technology used by companies of any size. Technologies served by Progent in Peoria include:
Service Delivery Options for Peoria, Illinois Companies
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing IT support is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Mechanism promotes fast response, thorough activity records, reliable follow-up, and tight expense control for an array of IT service delivery modes that include online repairs, on-premises help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.
- On-site Service
Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person support technicians when you require them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Contact Center with efficient phone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Since smaller companies usually have limited information technology funds and can provide little management attention for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that business computer systems are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent offers small companies affordable availability of world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtual server strategies, plus configuration, programming and support for business programs such as accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office moves and massive system migrations, extended projects like business information software programming and support, relational database software programming and administration support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.
- Application Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher levels of reliability, protection, and recoverability than is possible using the type of in-house data center that is practical for most small organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also simple for clients to migrate to another service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and IT management while getting world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small businesses, and retains control of the software licenses in the customer's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online support services to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Peoria, Illinois Small Businesses
Progent's size, breadth of technical expertise, and experience with enterprise network support enable small companies to avoid the pitfalls associated with over reliance on small support organizations or freelance consultants.
Working with Progent's Experts allows your company to:
- Avoid Over Reliance on Freelance Consultants
For IT services, smaller businesses sometimes depend heavily on independent engineers. Although individual service providers have lower overhead than larger IT service firms and can afford to bill apparently smaller fees, individuals are occasionally stretched to far to react quickly to urgent problems. If a freelance engineer is busy with different client, ill, on vacation, or in training, the absence of replacement personnel may require your business to wait for help in case of an emergency. The more your company expands, system downtime or difficulties with line-of-business programs become more expensive. The money you thought you were conserving on a freelancer can disappear fast because of lost output. Also, when independent engineers encounter unfamiliar technologies, the lack of a big consulting group to depend on for advice requires them to train on the job while your business ends up footing the costs for their ongoing education.
- Have Access to Certified Professionals in Advanced IT Issues
The majority of small support firms or independent consultants focused on small business IT consulting may excel at providing routine solutions but lack the experience to deal cost-effectively with complicated IT infrastructures with a variety of operating systems, multiple locations, Voice over IP implementations, remote workers, interconnected accounting and analytical software, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's large staff of experts can benefit your company because big-company networks are inherently complicated, integration problems demand in-depth knowledge in numerous technical areas, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-tested best practices.
- Build a Solid Foundation for Seamless Growth
Small businesses typically begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid repairs often get tossed onto of a tenuous structure. As a company evolves, stability and expandability issues can hinder the success of the organization. These networks require thorough assessment, smart business analysis, and in-depth expertise to migrate to a network infrastructure that will act as the reliable foundation to handle critical business needs and support future expansion.
- Work with Solution Finders, Not Resellers
Smaller companies require direction and insight to navigate through an increasingly complex maze of technology options offered for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to match technical support with the genuine interests of clients. Combining network consulting and product selling can result in a conflict where the proposed solution is based on a preselected technology instead of being based on the actual needs of a client.
In case your Peoria, Illinois business needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).