Fast, Low-cost Remote Computer Network Support for Peoria, Illinois Small Companies
For more than twenty years, Progent has focused on providing enterprise-class computer support services to customers who have small-company budgets. Progent has developed a powerful support system that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting technology, a substantial team of engineers certified in a wide array of technical practice areas, a Help Desk service structure that maximizes responsiveness and ensures follow-up, a global team of on-line troubleshooting experts, in-person service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving technical problems in the shortest time and at the least cost to clients.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service team. This can reduce expenses and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited experts to help your business to plan and execute your cloud strategy.
Key Technologies Serviced by Progent for Businesses in Peoria, Illinois
Progent's team of certified support professionals offers support for virtually all facets of information systems found in companies of all sizes. Technologies served by Progent in and around Peoria include:
Support Delivery Options Available for Peoria, Illinois Businesses
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support services is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough service documentation, dependable follow-through, and tight expense control across an array of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and fix network problems without the cost or delay of in-person service calls. The background of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support services.
- Onsite Service
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to give small companies the best of both worlds: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and support for business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and major system migrations, extended projects like management information application development and support, database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with greater levels of dependability, security, and performance than is feasible with the type of internal data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the world's biggest IT organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay current, security and efficiency is continually tracked, and systems are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also simple for clients to migrate to a different service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow small businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT information protection and reporting.
The breadth and depth of Progent's consulting staff bring a unique set of benefits to organizations wishing to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, in the trenches of network service, executing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a consultant with field-tested approaches for resolving actual IT problems quickly.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size invoices for quick solutions. Another benefit of by-the-minute pricing is that clients won't be tempted to allow minor problems to stay unaddressed until they grow into major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to every client. The practice of documenting and archiving support records results in more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Peoria, Illinois company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).