Peoria, IL Remote Help from Certified Network Troubleshooting Professionals
Progent's computer support services can deliver your Peoria, IL business affordable and reliable support from enterprise-class consulting engineers. By providing IT consulting help when you need it, offering specialized knowledge for critical technologies, offering value-added support such as automated network monitoring, and charging only for services you use, Progent offers your Peoria, Illinois business an economical solution for maximizing the productivity of small-scale office networks. Whether you have an onsite system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and support a robust and safe IT network and to have fast access to the skilled support usually available only to corporations who can set up a large internal information technology group.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house network service personnel. This can save money and help meet schedules for big projects like application design and development, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Business Networks in Peoria, Illinois
Progent offers the support of certified experts for all aspects of network technology deployed in small and midsize organizations. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Peoria, Illinois Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing computer support is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity records, dependable follow-through, and strict cost monitoring for a range of network support delivery options that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's remote network support services.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small businesses the optimal solution: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for on-site support calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all businesses who need fast and reliable access to a professional Help Desk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller companies usually have tight IT funds and can spare scant management attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always up and running. Read more details about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security consulting, non-stop it system design, server virtualization solutions, plus configuration, customization and training for business programs including financials, operations, reporting, CRM, and office productivity suites. Progent can help with one-time projects such as site moves and major system upgrades, extended projects like business analytics application programming and customization, relational database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and MS SQL to provide small companies with higher degrees of reliability, protection, and recoverability than is possible with the class of in-house data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can save you the expense of building and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and expandability but that is also easy for customers to transfer to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the mixed- OS and non- standardized environments typical of small businesses, and keeps control of the licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Peoria, Illinois Businesses
Progent's size, breadth of technical expertise, and experience with enterprise network consulting enable small companies to avoid the pitfalls associated with excessive reliance on thinly staffed service firms or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT support, small businesses sometimes rely heavily on freelance consultants. Though individual support providers have lower expenses than more substantial support firms and can typically charge nominally lower rates, individuals are often spread too thin to respond quickly to critical situations. If an independent engineer is busy with different client, ill, on vacation, or in training, the absence of backup staff may force your company to wait for assistance in case of a crisis. The more your company expands, system unavailability or difficulties with critical programs become more costly. The dollars you thought you were saving on an independent consultant can disappear quickly because of lower productivity. In addition, when freelance consultants encounter new technologies, the lack of a big consulting team to rely on for assistance requires them to learn on the job while your company ends up with the costs for their ongoing training.

  • Gain Access to Expertise in Complex Information Technology Solutions
    Many small service firms or freelance engineers specializing in small business network consulting may excel at delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated network configurations that have mixed platforms, many offices, VoIP systems, remote clients, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your company because big-company environments are by nature complex, support problems require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and protection calls for industry-tested processes.

  • Create a Solid Basis for Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a proper basis, a series of band-aid fixes commonly get piled on top of a weak foundation. As a business grows, stability and expandability issues can undermine the productivity of the business. Such networks need thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the solid foundation to meet critical business requirements and support future growth.

  • Team with Solution Providers, Not Resellers
    Smaller businesses need guidance and education to work through an ever more complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to match technical support with the genuine interests of customers. Combining IT consulting and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a client.

Contact Progent
In case your Peoria, Illinois company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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