Immediate, Affordable Online Computer Help for Peoria, Illinois Small Businesses
For over twenty years, Progent has specialized in delivering world-quality computer support to clients who have small-business budgets. Progent has developed a powerful support system that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a large team of consultants certified in a wide array of technical practice areas, a Help Desk Call Center service model that promotes responsiveness and ensures follow-through, a worldwide team of on-line service professionals, on-site service options for the majority of most zip codes in the U.S., and a company culture committed to solving network issues in the least time and at the least cost to customers.
For larger businesses, Progent offers co-sourcing services to add to the technical skills of your internal network service team. This can cut costs and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of accredited experts to assist your company to design and execute your cloud strategy.
Core Products and Technologies Serviced by Progent for Businesses in Peoria, Illinois
Progent offers the services of accredited experts for all facets of network technology deployed in small organizations. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Peoria, Illinois Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity documentation, dependable follow-up, and tight expense monitoring for a range of network service delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help clients to analyze and fix hardware and software problems without the expense or delay of travel for onsite service calls. The experience of Progent's network consultants makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote network support services.
- Onsite Service
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to give small businesses the ideal combination: on-premises service professionals when you require them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and support for business software such as financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including office relocations and massive software migrations, longer term initiatives such as management analytics application programming and support, relational database software development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services like data restoration and virus removal.
- Application Hosting
Progent can host key applications like Microsoft Exchange Server and MS SQL in order to provide small companies with greater levels of dependability, security, and recoverability than is feasible using the class of internal data center that is achievable for most small organizations. Since Progent utilizes the same data centers that support the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and performance is constantly monitored, and systems and data files are consistently archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also easy for clients to migrate to a different support provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow companies with mixed networks to save dramatically on the costs of capital equipment, system support, and network management while achieving world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can handle the multi- OS and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT information security and reporting.
The breadth and size of Progent's engineering staff bring a unique array of benefits to customers wishing to increase the business value of their information system within a realistic budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for repairing real-world IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size invoices for fast solutions. An additional advantage of granular billing is that you are not tempted to allow minor issues to stay unaddressed until they grow into major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The practice of documenting and archiving support activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Small companies who work with freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Peoria, Illinois business wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).