Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile PDAs were once among the most popular products for maintaining mobile access to email, scheduling, web applications, and other critical business data. Progent offers Perth, Western Australia companies support from BlackBerry-certified experts who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a more popular smartphone solution.
As the sophistication of small business networks has increased, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for organizations of all sizes, effective deployment and support of BlackBerry technology has become more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small businesses frequently resort to external support professionals who offer expertise in BlackBerry installation and maintenance.
Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to design, administer, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the need for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's efficient online service delivery model, provides small businesses an economical alternative for incorporating RIM BlackBerry products seamlessly into their information system.
Progent's consultants can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging systems work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to help you track and support BlackBerry devices across your business, define security policies that are right for your company, develop custom wireless software, and make sure that your network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be recovered quickly and safely.
BlackBerry Enterprise Server (BES) Technical Services
The BlackBerry Enterprise Server offers businesses a single and safe source for integrating BlackBerry smartphones into their email, collaboration, and software application environment. BlackBerry Enterprise Server allows mobile BlackBerry clients to access Exchange Server, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to achieve consistent information for collaborative programs like schedules, address books, to-do lists, instant messaging, and custom business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange Server, mobile workers with BlackBerry handsets have push-based connectivity with Exchange messages as well as to instant messaging-capable applications via Microsoft Office Live Communications Server and Microsoft Lync Server 2010 integration.
Progent's BlackBerry-certified consultants can assist you to design, install, and troubleshoot BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry users, simplify the administration of a BlackBerry solution, and reduce the expense of maintaining a mobile workforce.
Expert RIM BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available online to deliver expert technical help to businesses in the Perth area or anywhere in Western Australia. Progent's seasoned online technical support team has helped businesses resolve computer issues and reduce support expenses in each state in the U.S. and built a substantial base of satisfied customers. (Refer to Progent's client testimonials.)
Progent can provide remote consulting support for a wide selection of technologies related to RIM BlackBerry software and devices such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, changing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified experts can also assist you to resolve a wide array of problems concerning synchronization, handset detection, email reconciliation, web access, mobile connections, Instant Messaging, desktop software installation, and Desktop Redirector.
As a top innovator in providing countrywide remote help for small company networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support costs at a minimum and, by solving problems promptly, optimizes the productivity of your BlackBerry smartphone clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports based on SNMP data.
Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs assessment, system architecture, installation planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to create a wireless environment that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry BES Server, help you to determine which management model and hardware products match your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning options for software versions, processors and mass storage, network design, and application set up.
To optimize network protection, Progent's BlackBerry-certified expert can help you to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security specialists to perform network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry solution.
Contact Progent for Assistance from a BlackBerry-Certified Specialist
To ask Progent about technical assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.