Fast Online Help for Perth Western Australia UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Perth Western Australia, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently translates into your business spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for online help and repair for small business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your company's computer system remotely without breaching system security.

Progent's proprietary technical support database system stores comprehensive records describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every customer by every engineer. This history of problems and fixes is organized as a readily accessible support database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service specialists can determine the best solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Perth Western Australia or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote support engineers have certified skills in an extensive array of technologies. This broad scope of IT skills allows Progent's engineers to manage almost any problem likely to take place in a small or midsize company information system. Certifications held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based services available from Progent to small businesses in Perth include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad spectrum of information technology including network architecture, messaging solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • SGI/Irix
    Important Linux versions for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Engineers for Perth Western AustraliaThe Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure planning, integration, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs offer exceptional value since their depth of experience allows them to fix the most intractable problems quickly. In common cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get timely support for severe network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your local computer maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your network using sophisticated remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Experts
    Microsoft Windows Experts for Perth Western AustraliaProgent's Microsoft-premier online support engineers offer network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of remote PC desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Premier System Security Engineers
    CISSP Certified System Security Engineers for Perth Western AustraliaProgent's accredited CISM and CISSP network security engineers offer a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller organizations who don't have the money or time to create an in-house Call Center but who need fast access to an efficient Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or improving your existing organization, identifying or customizing Help Desk software to address the unique requirements of your company, or adding occasional online staff to reinforce your existing Help Desk team to deal with unusually busy events like software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of veteran network experts provides your computer users in Perth Western Australia immediate contact with an effective support resource with extensive experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a solid enabler of business performance, and Progent's intent is to resolve and not just report technical issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers remote advanced engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and MS Office Excel. To find out more about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the artistic components of Apple Mac environments by offering phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in Perth Western Australia remote network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By anticipating possible trouble spots before they result in full-scale emergencies, automated monitoring can ward off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by a variety of platforms.

How Your Perth Western Australia Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.



An index of content::

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    Progent offers affordable online support from consultants with expertise in a wide array of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as notebooks and handhelds. Progent can provide help for leading backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent can help your company to install, upgrade, or maintain data backup solutions for a variety of topologies including local, remote, cloud-based, or hybrid.

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    Progent's Windows consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and onsite assessment and upgrade services for Windows 10 available from Progent's consultants include ROI estimates, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, teleworker access, security and compliance, automated deployment and administration, network infrastructure design, Wi-Fi support, business continuity planning, webinar training for network management personnel and users, and ongoing technical help.

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    Progent has created several security packages intended to deliver larger institutions an objective and thorough security audit from a team of certified security consultants. All Progent's network security assessment packages incorporate a collection of services like network scans from inside and from beyond the company security perimeter, expert analysis of results by accredited security engineers, creation of a report explaining the results, plus a live high-level executive outbrief and an extensive interactive review for internal IT managers.

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    Progent's Wi-Fi site survey services make it easy to design, deploy and troubleshoot a Wi-Fi LAN customized for your facilities, offering you a wireless solution that delivers the coverage, performance, density, QoS, security, and roaming ability your company needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi network and onsite site survey services for confirming, tuning, and troubleshooting an operational wireless network.

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  • Technology Consulting Debian Linux, Sun Solaris, UNIX
  • SCOM 2012 R2 Technical Consultant Consulting Services System Center 2007

  • Microsoft Expert Comprehensive Event Management Computer Consultant
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    Progent provides a selection of network service bundles for small companies. These information technology outsourcing and server monitoring services are built around the anticipatory problem solving capabilities of System Center Operations Manager 2007, a state-of-the-art network and system management software platform that monitors the reliability, throughput, and security of your information system and identifies potential problems before they can bring down your system. With Progent's economically priced network service packages, small organizations can select a basic co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution.

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    Progent's Microsoft-certified consultants have over a decade of background designing, implementing, optimizing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security, availability, BOYD support, and integrated BI. New features include PolyBase for processing structured and unstructured files simultaneously for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can provide online and onsite expertise to assist businesses of any size to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and SCOM.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new technologies. For Progent customers without adequate internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.

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    Citrix offers a powerful line of products that deliver enterprise-class manageability, scalability, and responsiveness for server virtualization and for server-based distribution of virtual Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to assess the strategic advantages of Citrix virtualization products and help you design, validate, implement, optimize, and support Citrix solutions.

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    Progent is one of the most expert information technology consulting firms for integrating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full benefits of Exchange 2000 under typical situations including upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.

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  • ProSight infrastructure documentation management Consultants
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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of the time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it.

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    Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

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    NetDocuments (NetDocs) is a cloud-based document management system designed specifically for legal workflows. Progent can provide online access to NetDocuments consultants to assist legal departments and law firms to plan, configure, manage, tune, or debug a document management system (DMS) environment based on NetDocuments.

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    Network Consulting Companies Cisco VoIP

    Progent's CCIE-certified networking consultants have extensive background helping Internet Service Providers to design, implement, administer, tune, and troubleshoot fault-tolerant, scalable connectivity solutions suitable for shared public networks.

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  • 24/7/365 Support and Setup Comprehensive Event Management
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    Remote continuous network monitoring, automated alarms, and periodic analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of any size can afford a level of protection that was once reserved for enterprises. Progent can provide several RMM options delivered as economical service packages designed to assist your company to detect and resolve a most IT network issues before they can impact productivity.

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  • Consultant ProSight Data Backup and Restore Services
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    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data.

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    Configuration Manager automates application and device provisioning and updating, centralizes compliance settings control, inventories network assets, guards against company data leakage, provides health monitoring, allows safe end-user self service, and delivers a single control mechanism for managing multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can help your organization with any facet of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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