For small companies located in Perth Western Australia, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with indirect costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's skill at dealing with technical issues efficiently results in your business saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for online engineering help and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to access your network remotely without breaching network security.
Progent's proprietary technical support database application maintains comprehensive documentation for all support that Progent's customers have been provided. Progent's team consultants have access to the details of services provided to every customer by every engineer. This database of problems and responses is stored as a conveniently searchable internal knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with optimal solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Perth Western Australia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of disciplines. This broad scope of technical skills permits Progent's consultants to handle almost any crisis likely to take place in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with mixed-OS environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to small businesses in Perth include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology including network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from older systems to the latest MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to solve the most complex problems rapidly. In typical instances, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so you can receive immediate assistance for serious network issues that are crippling worker efficiency but are not within the experience of your ordinary IT support group or consultant. Progent's CCIE consultants can tie into your computer system by means of state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop support including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to clean up rapidly after a serious penetration. Security consulting services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies often need. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Perth Western Australia Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk support programs for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center services are intended for smaller businesses who lack the budget to create an internal Help Desk but who want quick response from an effective Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or improving your established organization, identifying or enhancing Call Center software products to handle the particular needs of your company, or providing temporary phone support staff to work with your internal Call Center resources to deal with high-demand events such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals provides your clients in Perth Western Australia immediate assistance from a reliable technical support resource with years of experience delivering phone support and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center recognition as a major contributor to business efficiency, and Progent's intent is to solve and not just report IT issues.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply remote professional engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Excel. For more concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the artistic facets of Macintosh computing by delivering remote consulting support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Perth Western Australia remote computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By exposing possible trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate a variety of platforms.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.