UNIX and Linux Support Services

For small and midsize businesses in Perth Western Australia, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently translates into your business spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for online help and repair for small business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your company's computer system remotely without breaching system security.

Progent's proprietary technical support database system stores comprehensive records describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every customer by every engineer. This history of problems and fixes is organized as a readily accessible support database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service specialists can determine the best solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Perth Western Australia or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote support engineers have certified skills in an extensive array of technologies. This broad scope of IT skills allows Progent's engineers to manage almost any problem likely to take place in a small or midsize company information system. Certifications held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based services available from Progent to small businesses in Perth include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad spectrum of information technology including network architecture, messaging solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure planning, integration, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs offer exceptional value since their depth of experience allows them to fix the most intractable problems quickly. In common cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get timely support for severe network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your local computer maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your network using sophisticated remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier online support engineers offer network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of remote PC desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Premier System Security Engineers
  Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting support to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Call Center Services
  Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller organizations who don't have the money or time to create an in-house Call Center but who need fast access to an efficient Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging problems to high-level consultants.

  Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or improving your existing organization, identifying or customizing Help Desk software to address the unique requirements of your company, or adding occasional online staff to reinforce your existing Help Desk team to deal with unusually busy events like software migrations, major updates, or rolling out new business software.

  Progent's Call Center team of veteran network experts provides your computer users in Perth Western Australia immediate contact with an effective support resource with extensive experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a solid enabler of business performance, and Progent's intent is to resolve and not just report technical issues.

• Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Experts Group offers remote advanced engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and MS Office Excel. To find out more about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can support the artistic components of Apple Mac environments by offering phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide businesses in Perth Western Australia remote network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By anticipating possible trouble spots before they result in full-scale emergencies, automated monitoring can ward off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by a variety of platforms.