Immediate Remote Technical Support for Perth Western Australia Networks
For organizations located in Perth Western Australia, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor repairs manage to end up as substantial tabs. Progent's skill at dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to interface to your company's system without breaching system security.
Progent's sophisticated technical support database system keeps detailed histories of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every client by every Progent engineer. This history of trouble tickets and solutions is organized as a quickly accessible support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online service specialists are able to arrive at optimal solutions in the least time.
Online technical services available from Progent to clients in Perth Western Australia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop services to assist you business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most complex issues surrounding network design, integration, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise allows them to resolve problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using state-of-the-art on-line support technology in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points deployment services, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of security solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover quickly after a serious penetration. Security services available from Progent include: thorough information security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide range of information technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Perth Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Help Desk software products to meet the unique needs of your business, or adding temporary phone support staff to supplement your internal Help Desk Call Center team to handle demanding scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Perth Western Australia rapid assistance from a dependable network service resource with years of experience offering telephone-based help and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a key enabler of company success, and Progent's goal is to resolve instead of merely annotate technical issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Perth Western Australia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By exposing potential issues before they evolve into downtime, remote monitoring can avoid stressful and costly service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Perth Western Australia, Progent's online network support engineers can provide effective and economical IT help the instant your company has to have it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Perth business works with a regular independent support technician or maintains a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified consultants can provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to resolve sudden system crises or especially complex integration projects.
Details of Progent's Online Computer Support for Perth Western Australia
Progent's phone support, remote troubleshooting, system security expertise, and system management services give offices in Perth Western Australia unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Perth Western Australia and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for phone service and asks for no periodic subscription fee for services provided during normal working hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers access to authorized professionals who have experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that address the specific needs of your business.
- Advanced Remote Access Tools
Secure online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise demand a costly personal service call. Cutting-edge remote access tools and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and automated network analysis.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for High Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained businesses whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.