Fast and Affordable Online Troubleshooting for Perth Western Australia Information Networks
For companies located in Perth Western Australia, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to resolve most information system problems quickly. This lowers direct expenses since service calls use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves even more in incidental costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical online support organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where fast solutions somehow end up as major tabs. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and field-tested processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to interface to your company's system remotely without violating system security.
Progent's sophisticated service database system keeps thorough documentation describing the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to each client by every Progent consultant. This database of trouble tickets and fixes is organized as a quickly searchable support database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote service experts are able to determine optimal resolutions promptly.
Remote support services provided by Progent to clients in Perth Western Australia include:
Certified Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn problems associated with network design, deployment, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to resolve problems rapidly. In typical instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your network using advanced on-line support technology to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly after a serious breach. Security solutions available from Progent include: thorough network security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; guarding your email system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to address a wide range of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight series of outsourced network management services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Perth Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or enhancing your existing organization, identifying or customizing Help Desk software to handle the special demands of your business, or providing temporary online personnel to reinforce your in-house Help Desk group to handle demanding situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network consultants provides your clients in Perth Western Australia immediate communication with an efficient support resource with years of background providing telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of company performance, and Progent's policy is to resolve rather than simply annotate IT problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply online professional consulting expertise and education in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Perth Western Australia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they cause downtime, proactive monitoring can ward off inconvenient and costly network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a variety of operating systems.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Perth Western Australia, Progent's phone-based network support engineers are ready to deliver effective and economical system help whenever your organization requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Perth company has a local freelance support technician or maintains a full time organization that can deal with day-to-day network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to deal with sudden system emergencies or especially complicated integration projects.
Features of Progent's Online Computer Services for Perth Western Australia
Progent's phone help, Internet-based repair, system security consulting, and network management services give companies in Perth Western Australia unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Perth Western Australia and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online support and requires no monthly subscription fee for support services delivered during normal business hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for specific application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Programming
MySQL Management and Application Development
Apple Macintosh Support
Amazon MWS Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that align with the unique needs of your business.
- State of the Art Remote Access Software
Protected remote access permits Progent's support professionals to see exactly what your customers see. This makes it easier to find fast fixes to issues that could otherwise require an expensive onsite service call. Cutting-edge online access tools and experienced engineers together allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for High Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.