Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most successful products for achieving location-independent connectivity to email, scheduling, web-based applications, and other critical business information. Progent can provide Petaluma, California businesses the expertise of BlackBerry-premier professionals who can help organizations to maintain existing BlackBerry environments or migrate efficiently to a current smartphone platform.

As the complexity of small company networks has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, effective deployment and support of RIM BlackBerry technology has grown increasingly difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses frequently resort to external consulting firms who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small businesses to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, combined with Progent's efficient remote service delivery model, gives small businesses an economical solution for integrating RIM BlackBerry products productively into their IT network.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to monitor and control BlackBerry devices throughout your company, define security policies that are right for your company, customize wireless software, and make sure that your network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Consulting and Technical Support for BlackBerry Enterprise Server
Research in Motion's high-end platform for managing big groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Exchange, Lotus Domino, or Novell GroupWise users to transmit and receive emails that are encrypted in transit to provide optimum security. BlackBerry BES Server also streamlines a wide selection of vital management tasks that span from BlackBerry setup and updates to wireless security and high availability.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-premier consultants can assist you to utilize RIM BlackBerry Enterprise Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control client configurations with BES Server's extensive library of policies

Progent's BlackBerry-certified engineers can also help your company to use BES Server to implement important tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Set up and support BlackBerry's fault-tolerant architecture based on VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom management roles
  • Automatically track and analyze the integrity of your system

Progent's Online BlackBerry-certified Consulting Services is Fast and Affordable
For companies in Petaluma, California who need quick and economical access to a certified RIM BlackBerry consultant, Progent delivers effective online help from a seasoned support team who have provided IT solutions to organizations in each state in the country. (See Progent's client testimonials.)

Online support eliminates travel costs and allows consultants to solve technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide expert support in fields including fixing synchronization problems, deploying BlackBerry BES Server, and designing a protected, high-availability network infrastructure for BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements analysis, solution architecture, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and hardware products meet your needs, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software editions, processors and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and delete BlackBerry device clients on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, install the MDS and IM, deploy push and pull access control lists, manage Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
To contact Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.