Low-cost Network Tech Support from Microsoft premier Professionals for Companies in Petaluma, CA
By delivering professional know-how when you require it, making available in-depth expertise for key business applications, providing innovative services such as virtual server hosting, invoicing only for services delivered, and charging no setup fees or retainers for standard services, Progent allows you to increase the business value of your information network and reduce service costs. Progent recognizes that network security, reliability, and efficiency are as critical to small companies as to major corporations but that small organizations lack the leverage to invest heavily in computer networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting organization can match Progent's ability to deliver the IT support expertise your business needs when you require it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.
Main Technologies Serviced by Progent for Businesses in Petaluma, California
Progent's nationwide team of world-class support professionals provides assistance for virtually all aspects of information technology deployed by companies of any size. Areas served by Progent in and around Petaluma include:
Support Delivery Options Available for Petaluma, California Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service records, reliable follow-through, and tight expense monitoring across an array of network service delivery options that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration process for new clients to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more details about Progent's online computer support expertise.
- On-site Support
Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to deliver small businesses the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning how to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize businesses affordable access to world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for business programs such as accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and major software upgrades, extended initiatives such as business analytics application development and customization, relational database software programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition easy for clients to migrate to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT management while achieving world-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps control of the licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote consulting to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for IT information protection and incident reporting.
The scope and depth of Progent's engineering staff offer a unique set of advantages to organizations trying to maximize the productivity of their IT network within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for solving actual network problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services provided during regular working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size invoices for quick repairs. An additional advantage of granular invoicing is that clients won't be inclined to allow minor issues to stay unaddressed until they grow into major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by every staff member to every customer. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Petaluma, California business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).