Low-cost Network Tech Support from Microsoft premier Professionals for Companies in Petaluma, CA
By delivering professional know-how when you require it, making available in-depth expertise for key business applications, providing innovative services such as virtual server hosting, invoicing only for services delivered, and charging no setup fees or retainers for standard services, Progent allows you to increase the business value of your information network and reduce service costs. Progent recognizes that network security, reliability, and efficiency are as critical to small companies as to major corporations but that small organizations lack the leverage to invest heavily in computer networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting organization can match Progent's ability to deliver the IT support expertise your business needs when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Businesses in Petaluma, California
Progent's nationwide team of world-class support professionals provides assistance for virtually all aspects of information technology deployed by companies of any size. Areas served by Progent in and around Petaluma include:

Support Delivery Options Available for Petaluma, California Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service records, reliable follow-through, and tight expense monitoring across an array of network service delivery options that include online troubleshooting, on-premises support, and high-end consulting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration process for new clients to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more details about Progent's online computer support expertise.

  • On-site Support
    Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to deliver small businesses the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, visit Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can deliver help with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for business programs such as accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and major software upgrades, extended initiatives such as business analytics application development and customization, relational database software programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition easy for clients to migrate to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT management while achieving world-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps control of the licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for IT information protection and incident reporting.

The scope and depth of Progent's engineering staff offer a unique set of advantages to organizations trying to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for solving actual network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services provided during regular working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size invoices for quick repairs. An additional advantage of granular invoicing is that clients won't be inclined to allow minor issues to stay unaddressed until they grow into major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by every staff member to every customer. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Petaluma, California business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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    Remote management cards offer network managers full control of a server without the requirement for an on-site visit. Using remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, deploy, and manage a high-availability business network that includes remote server management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical help. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.

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    Progent wants to hire full-time, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco certified network consultants who have Cisco CCNP or CCIE credentials; security professionals with CISSP or CISA or equivalent security certification; and advanced system design consultants with experience in mobile access, wireless connectivity, fault tolerance, disaster recovery, data preservation, and server virtualization. Progent also is hiring employees who can work on our team of help desk support specialists and remote troubleshooting experts. In addition, Progent is looking for experienced managers who can perform productively in our high-growth, virtual office environment.

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    Progent's Microsoft-certified failover clustering experts can help you to evaluate the advantages of deploying Microsoft Windows Server 2012 failover clustering to create an advanced fault-tolerant/disaster recovery solution, help you to plan and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual ones, and help you to automate the administration of clustered servers.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that operate with the Linux OS and can be used to monitor UNIX environments, MS Windows networks, or mixed-platform situations in which the Linux OS and Microsoft Windows coexist. The Nagios monitor lets network support engineers to track system services including POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP-enabled network appliances such as servers, routers, and switches. Progent's network integration experts can show you how to utilize both these utilities to streamline and repair your computer network.

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    Progent provides consulting for security analysis products including LANguard from GFI for performing a set of programmed system testing scans to uncover potential security problems. Progent has extensive knowledge of network analysis tools and can help you to make sense of audit reports and react appropriately. Progent can help you design protection into your business operations, configure scanning applications, plan and deploy a protected system environment, and suggest policies to maximize the security of your IT system. Progent's security engineers are able to show you how to set up a firewall, implement safe remote access to email and business applications, and integrate virtual private network. Progent's accredited security experts can validate the security of web applications and can provide comprehensive security audits of company-wide security to validate your organization's compliance with key industry security standards including HIPAA, PCI, and ISO 17799.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of the time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.

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    Progent's Cisco certified Wi-Fi experts offer affordable online and onsite help for both legacy and current Wave 2 Aironet wireless access points (APs) and Progent can help you to plan and manage wireless environments that include indoor and outside/ruggedized Aironet access points.

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    If your office network combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can show you how to incorporate your servers into a unified environment that allows all your operating systems to coexist for easy management, seamless information exchange, high reliability, enhanced throughput, and tight protection. Progent's UNIX and Microsoft Windows coexistence support offerings feature network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network help and repair, on-site technical support, and Help Desk Call Center services.

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    Dynamics GP software includes analytics and reporting capabilities that let you monitor all business processes, sales and spending, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting services can enable you to create reports that allow you to analyze your business more thoroughly, converting uncooked data into valuable business information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to deliver specialized line-of-business software development and web commerce solutions that work seamlessly with Dynamics GP/Great Plains.

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    Progent can provide small and medium-size companies supplemental or fully outsourced Help Desk support for an at-home workforce.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent can help you to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.

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    • Les Kent has a 35-year history of successful technology integration, business management, sales, and operations. He has demonstrated a talent for developing elegant IT solutions while working as a system architect, application developer, project manager, implementation expert, and problem solver for small businesses, start-ups, and major corporations.

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    Progent offers cost-effective online consulting to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewalls and VPN connections and can help you create cloud-centric or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers as-needed consulting to help you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on schedule and within budget.

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    Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for fast repairs so you will not be tempted to allow minor problems to fester.

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    Progent offers economical remote support from engineers skilled in a broad range of products and services that deliver solutions for protecting Windows, Mac, and Linux servers and desktops as well as laptops and handhelds. Progent offers consulting support for all major backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can assist you to design, upgrade, or troubleshoot backup solutions for a range of topologies such as local, edge to datacenter, cloud, or hybrid.

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    If your business computer system combines Linux technology platforms with Microsoft Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your OS platforms to coexist for easy management, transparent information exchange, high dependability, enhanced throughput, and tight protection. Progent's UNIX/Linux and Microsoft Windows integration assistance services include IT architecture integration and support, support for Windows services for UNIX, remote network monitoring and management, remote technical help and troubleshooting, in-person technical support, and Helpdesk services.

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    Before Progent’s MOM-based solution, system issues were approached reactively, after workers complained about them. With the benefit of proactive, computer generated warnings and trend analyses created by MOM, Progent can now fix network issues before they becomes critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients know that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class availability, security and productivity.

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    Progent's Microsoft engineers offer in-depth support in implementing, managing and debugging any edition of Microsoft Project, Project Server, and Project Online and can provide a broad variety of cost-effective remote support services based on industry best practices to help businesses of any size to get all the benefits of this powerful platform. Consulting support available from Progent include solution design, software configuration and migration, setting up secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training.

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    • VMware Cross vCenter NSX Engineer
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    VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.

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    Progent's certified Windows 2000 consulting staff can help you enhance the capability of your existing Windows 2000 Servers and can simplify network management, offer technical support and repair, and strengthen security. Progent can also show you how to create, justify, and implement a strategy to upgrade from Microsoft Windows Server 2000 to Windows Server 2003. Progent is expert in setting up pilot programs to eliminate the obstacles associated with moving to Windows 2003 Server by identifying potential hardware and application compatibility issues.

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    Cisco's security and offsite connection products for small businesses provide a full range of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit best with your business goals.

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    Progent’s Microsoft certified consultants can offer small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the rapid creation of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to offering consulting, support and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information system. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent's consultants can provide Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and email expertise, security services, and one-on-one education. Progent can assist clients to upgrade to macOS from OS X or earlier versions of OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent can also help your business with Apple iPhone support and iPad synchronization, or migrating to iCloud services. For computer environments built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, configuring and supporting a network environment that is available, secure, efficient and aligned with your organization's business goals.

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    Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still offers consulting support for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you determine whether to move up to next generation firewall technology from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X Series firewalls based on leading practices.

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    Progent can help small and medium-size businesses to provision their home-based workforce with transparent access to cloud resources.

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