Fast, Low-cost Remote Network Support for Petaluma, California Small Businesses
For more than two decades, Progent has specialized in delivering world-class computer support to clients with small-company IT budgets. Progent has developed a powerful support system that features a cost-effective, seamless virtual office network, sophisticated online troubleshooting technology, a substantial team of engineers accredited in a broad array of IT practice areas, a Call Center operational structure that promotes efficiency and ensures follow-up, a worldwide group of remote support professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house IT service personnel. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to assist your company to design and execute a sensible cloud strategy.

Core Technical Areas Supported by Progent for Office Networks in Petaluma, California
Progent offers the support of qualified consultants for all aspects of information technology found in small companies. Technologies supported by Progent include:

Service Delivery Options Available for Petaluma, California Companies
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's model for providing network support is based on the Help Desk operational structure familiar to big IT groups. Progent's Contact Center Support Model promotes fast response, thorough activity documentation, consistent follow-up, and strict cost control across an array of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and repair network issues without the cost or time loss of in-person support visits. The background of Progent's network consultants makes it possible to handle most IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration procedure for new clients to address emergency situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: in-person service professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues. For details, see Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, non-stop it system engineering, virtualization solutions, plus integration, programming and training for business software such as accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site relocations and major system upgrades, extended projects such as management information application programming and customization, relational database software development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and MS SQL in order to provide small businesses with greater degrees of availability, protection, and performance than is feasible with the type of in-house data center that is practical for the majority of small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is also simple for customers to transfer to another service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help enterprises meet business standards and government requirements for IT information protection and incident reporting.

The breadth and depth of Progent's engineering team bring a powerful set of benefits to organizations wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of network service, performing a broad variety of IT tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for resolving real-world network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for fast repairs. An additional advantage of granular pricing is that customers won't be tempted to allow incipient problems to stay unaddressed until they grow into major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by each staff member to every client. The discipline of documenting and archiving support records allows more efficient support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Petaluma, California business wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit simple problems to fester.

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    Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and repairing SCOM solutions and offer organizations of any size advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to assist you to fix critical issues detected by System Center 2012 Operations Manager.

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    Progent's Cisco-certified wireless technology consultants can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts, networking, storage, and libraries; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your company to migrate from a legacy release of SCVMM or from a third-party virtualization management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 ecosystem so you realize maximum return on investment.

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    Microsoft Windows SUS allows IT administrators to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support staff can completely and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can help you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Software Update Services deployment, setting up client's computers, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your network environment.

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    Progent can supply small companies with an information management professional who can act as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy sensible technology to enhance business processes so they align more closely with your corporate objectives. Your business can develop and install a well conceived information technology strategy without absorbing the expense of a full-time Chief Information Officer.

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    Progent has been providing SharePoint consulting services since the initial product was published over a decade ago, and Progent has the breadth and depth of IT know-how to assist organizations of any size to plan and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration environment; decide if an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent offers full project management support or can help in specific jobs related to your SharePoint 2013 deployment.

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    Progent has created several network security packages intended to deliver larger enterprises an objective and comprehensive network security audit from a team of premier security consultants. All Progent's security evaluation bundles feature a suite of procedures like automated scans from within and from outside the corporate firewall, expert analysis of scanned data by accredited security consultants, creation of a report explaining the results, plus an interactive high-level executive outbrief and an extensive interactive outbrief for in-house network managers.

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  • Les Kent has a 35-year history of effective network integration, executive management, marketing, and operations. He has shown a talent for developing elegant IT solutions during his time as as a network architect, software developer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and global enterprises.

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    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the foundation for a feature-rich but manageable information. The IT demands of the Microsoft .NET components included with Small Business Server calls for a network support expert with hands-on background designing and building seamless, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of more than a decade of experience integrating computer networks based on Microsoft products. This experience assures you success in installing, managing, and troubleshooting network solutions that incorporate the Microsoft Small Business Server package of servers and productivity software.

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    SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of enterprise-class applications that can provide your business a significant competitive edge. SQL Server features core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.

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