Professional Remote Service for Petaluma, California Networks from Certified Engineers
Small businesses have typically been underserved by large IT support organizations. Many small businesses allow themselves to grow dangerously dependent on individual engineers or small consulting organizations who don't have the size or broad knowledge to respond promptly or effectively to network emergencies. Still other small companies turn to giant service providers that employ technicians taught to provide standardized fixes for ordinary problems but who are missing the background and technical scope to handle the variety of environments and lack of standards that characterizes small company IT networks.
Progent's time-tested approach to providing affordable and successful network service to small businesses has made Progent one of the premiere Microsoft-certified IT service firms in the industry. Progent has delivered online help to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing support to add to the technical skills of your internal IT support group. This can cut costs and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to help your business to plan and implement your cloud strategy.
Main Products and Technologies Supported by Progent for Office Networks in Petaluma, California
Progent provides the support of certified experts for all aspects of network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:
Support Delivery Options for Petaluma, California Companies
Progent has a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Service Model promotes fast support, thorough service documentation, consistent follow-up, and tight expense control for a range of IT service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to give small businesses the optimal solution: hands-on service professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Helpdesk Services are intended for all companies who need fast and dependable support from a professional Help Desk Call Center with effective phone assistance, online repair tools, and enough technical strength for full problem escalation. Since small and midsize businesses usually are constrained by tight information technology budgets and can provide little executive attention for handling network support tasks, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business information systems are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, high availability it system consulting, virtualization solutions, plus integration, programming and training for small business software including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and massive system upgrades, extended projects such as management analytics software programming and support, relational database software development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also easy for customers to transfer to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit businesses with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting services to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system security and can help with advanced security projects like SIEM solutions to help enterprises comply with business standards and government regulations for IT information security and incident reporting.
The scope and depth of Progent's consulting staff offer a powerful array of benefits to clients wishing to maximize the business value of their IT system within a realistic budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of network support, performing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for solving actual network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big invoices for quick fixes. Another advantage of granular billing is that your company will not be inclined to permit minor issues to stay unaddressed until they become big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation given by each staff member to every customer. The practice of documenting and organizing service records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ internal support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Petaluma, California business wants to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).