Petaluma, CA Online Support from World-class Computer Service Consultants
Progent's computer troubleshooting services can deliver your Petaluma, CA company low cost and reliable support from enterprise-class network experts. By providing network support service when you require it, providing advanced expertise for critical applications, offering unique services such as 24x7 server monitoring, and billing only for support you use, Progent offers your Petaluma, California business an affordable alternative for optimizing the productivity and profitability of small-scale business networks. If you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and safe IT network and to have fast access to the experienced support ordinarily available only to corporations who can support a large internal IT group.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network service group. This can cut costs and help meet schedules for big projects like application development, business continuity planning, network security audits, merging datacenters, or technology migrations.

Progent can also offer access to accredited consultants to assist your business to plan and execute your cloud strategy.

Main Products and Technologies Serviced by Progent for Businesses in Petaluma, California
Progent offers the services of certified consultants for all aspects of information technology found in small companies. Products and technologies serviced by Progent include:

Support Delivery Options Available for Petaluma, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering computer support is built on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-up, and tight expense monitoring across a range of IT service delivery alternatives that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network consultants makes it possible to handle the majority of network issues quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: onsite service technicians when you require them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how to register for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who need fast and reliable access to an online Help Desk with efficient phone support, online troubleshooting tools, and sufficient technical depth for full problem escalation. Since small and midsize companies typically are constrained by limited information technology budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business computer systems stay up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security consulting, non-stop it system consulting, virtual server solutions, plus configuration, programming and training for business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, extended projects such as business information application programming and customization, relational database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and MS SQL in order to provide small companies with greater levels of dependability, protection, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to transfer to another service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow small businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains control of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support to help companies of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network information protection and reporting.

The scope and size of Progent's consulting team bring a unique set of advantages to clients trying to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the front lines of network support, performing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for solving actual network problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast repairs. Another advantage of by-the-minute invoicing is that your company will be less inclined to allow simple problems to stay unaddressed until they become big problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to every customer. The discipline of documenting and archiving service activity allows more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Petaluma, California business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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