Petaluma, California Microsoft and Cisco Certified Consulting

Support Delivery Options Available for Petaluma, California Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing IT support is based on the Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service records, consistent follow-up, and strict expense monitoring across a range of IT service delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

• Remote Support
  Progent’s Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's IT engineers allows them to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's online computer troubleshooting services.

• Onsite Service
  Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The response time for on-site support calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about why to register for Progent's in-person network support.

• Help Desk
  Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, visit Online Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide help with critical technologies including
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, fault tolerant network consulting, server virtualization solutions, plus integration, programming and support for business applications such as financials, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as office moves and major software upgrades, extended initiatives such as management information application development and customization, database software development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

• Application Hosting
  Progent offers hosting for critical applications like Exchange and Microsoft SQL to provide small businesses with greater levels of reliability, protection, and performance than is feasible using the type of in-house data center that is practical for most small and midsize companies. Since Progent uses the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is also easy for clients to transfer to another support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Services
  Progent offers expert remote support services to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Petaluma, California Businesses
Progent's size, scope of information technology skill, and experience with enterprise IT support enable small and midsize companies to avoid the problems associated with excessive reliance on small service organizations or independent consultants.

Teaming with Progent's Experts allows your company to:

• Prevent Over Dependence on Individual Support Consultants
  For IT support, smaller companies sometimes rely excessively on freelance consultants. Although individual support providers carry lower overhead than larger IT service firms and can typically charge nominally smaller rates, they are sometimes stretched to far to react quickly to urgent network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the lack of replacement staff may require your business to wait for assistance in case of a crisis. The more your small business expands, system downtime or difficulties with line-of-business programs get more costly. The dollars you believed you were saving on a freelancer can disappear quickly because of lower productivity. Also, when freelance consultants confront new technologies, the unavailability of a large engineering group to depend on for help forces them to train in place while your company winds up footing the bill for their ongoing education.

• Gain Access to Certified Professionals in Sophisticated Information Technology Issues
  The majority of small service organizations or independent consultants focused on small company IT support are capable of delivering connect-the-dots fixes but lack the seasoning to work cost-effectively with complicated IT infrastructures that have a variety of operating systems, many offices, Voice over IP implementations, remote workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's large group of experts can benefit your business because enterprise networks are characteristically complicated, integration issues require in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, reliability, and security calls for enterprise-proven leading practices.

• Build a Solid Foundation for Seamless Growth
  Small businesses often start with a network implemented on a shoestring budget. Without a carefully designed architecture, a series of band-aid fixes often get piled onto of a tenuous foundation. As a company grows, stability and scalability problems can obstruct the success of the organization. Such networks require proper assessment, intelligent business analysis, and in-depth experience to upgrade to a network infrastructure that will provide the solid basis to meet critical business needs and support future expansion.

• Work with Solution Consultants, Not Resellers
  Small businesses need direction and insight to navigate through an ever more complicated array of technology options offered for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent offers services and expertise only. This allows Progent to align technical services with the genuine needs of clients. Combining network support and product reselling can result in a situation where the proposed solution is built around a predetermined vendor instead of being based on the true needs of a client.

Contact Progent
In case your Petaluma, California business wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).