Professional Remote Service for Petaluma, California Networks from Certified Engineers
Small businesses have typically been underserved by large IT support organizations. Many small businesses allow themselves to grow dangerously dependent on individual engineers or small consulting organizations who don't have the size or broad knowledge to respond promptly or effectively to network emergencies. Still other small companies turn to giant service providers that employ technicians taught to provide standardized fixes for ordinary problems but who are missing the background and technical scope to handle the variety of environments and lack of standards that characterizes small company IT networks.
Progent's time-tested approach to providing affordable and successful network service to small businesses has made Progent one of the premiere Microsoft-certified IT service firms in the industry. Progent has delivered online help to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing support to add to the technical skills of your internal IT support group. This can cut costs and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to help your business to plan and implement your cloud strategy.
Main Products and Technologies Supported by Progent for Office Networks in Petaluma, California
Progent provides the support of certified experts for all aspects of network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:
Support Delivery Options Available for Petaluma, California Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering network support services is based on the Call Center structure common to big IT groups. Progent's Help Desk Service Mechanism promotes fast response, thorough service documentation, consistent follow-through, and tight expense control across a range of network service delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to address emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online network support services.
- On-site Service
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support experts to deliver small businesses the optimal solution: in-person service technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for on-site service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's in-person network support services.
- Help Desk
Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require prompt and reliable access to an online Contact Center with efficient telephone support, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically have limited IT budgets and can provide scant management attention for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business information networks stay productive. Learn more concerning Progent's Helpdesk services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability network engineering, virtualization strategies, plus integration, customization and training for business software such as accounting, operations, management reporting, CRM, and productivity suites. Progent can help with one-shot projects such as site relocations and major system upgrades, extended initiatives such as management reporting software programming and customization, database application development and administration services, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and performance than is possible using the class of on-site data center that is practical for most small and midsize companies. Since Progent uses the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay updated, security and performance is constantly tracked, and systems and data files are consistently archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is also convenient for clients to transfer to another support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and IT administration while getting world-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains ownership of the software in the client's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Petaluma, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate IT consulting allow small businesses to avoid the problems associated with over dependence on thinly staffed support firms or individual consultants.
Working with Progent's Experts allows your business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network support, small companies often rely excessively on freelance engineers. Though individual support providers carry lower expenses than more substantial IT service firms and can typically charge apparently smaller fees, freelancers are sometimes too overworked to respond rapidly to critical situations. If a freelance consultant is occupied with different customer, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for help during a crisis. As your company grows, system unavailability or problems with critical programs get more costly. The dollars you thought you were conserving on an independent consultant can evaporate fast due to lost output. Also, when independent consultants confront new technologies, the unavailability of a large engineering group to count on for help requires them to train in place while your organization winds up with the costs for their ongoing training.
- Gain Access to Certified Professionals in Complex IT Solutions
Many small service organizations or independent consultants who concentrate on small company network consulting may excel at providing routine fixes but don't have the background to deal cost-effectively with complex network infrastructures with a variety of operating systems, many locations, Voice over IP implementations, mobile workers, integrated accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's large staff of experts can benefit your small business because big-company environments are by nature complex, integration issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for enterprise-proven leading practices.
- Create a Firm Basis for Growth
Small companies often begin with a network implemented on a tight budget. Without a carefully designed architecture, a series of ad hoc fixes often get tossed on top of a tenuous structure. As a business grows, reliability and expandability issues can obstruct the success of the business. These networks require proper assessment, intelligent business analysis, and broad-based expertise to migrate to an IT environment that can act as the solid basis to meet critical business needs and ease downstream growth.
- Partner with Solution Providers, Not Product Resellers
Small businesses require direction and education to navigate through an ever more complicated array of technology alternatives offered for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service organization that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to align technical support with the real needs of customers. Combining IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected technology rather than being driven by the actual needs of a client.
How to Contact Progent
If your Petaluma, California business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).