Petaluma, CA Online Help from World-class Computer Troubleshooting Experts
Progent's network tech support services can provide your Petaluma, CA company affordable and reliable support from world-class information technology engineers. By providing IT support help when you need it, offering specialized knowledge for line-of-business technologies, offering value-added services such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Petaluma, California business an economical alternative for optimizing the profitability of small-scale office networks. Whether you run an on-premises datacenter, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and support a reliable and safe information network and to have fast availability of the skilled consulting ordinarily available only to corporations who are able to support a sizeable in-house information technology staff.
For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your business to plan and implement your cloud strategy.
Core Products and Technologies Supported by Progent for Petaluma, California Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco CCIE network experts and Apple Computer certified engineers, Progent provides emergency assistance and affordable remote consulting to Petaluma, CA small businesses for a wide array of computer technologies such as:
Support Delivery Options for Petaluma, California Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for delivering network support is based on the Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Model ensures fast support, thorough activity documentation, reliable follow-through, and strict cost monitoring across a range of IT support delivery alternatives that include online repairs, onsite help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network issues without the cost or delay of travel for onsite support calls. The background of Progent's network consultants makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer support services.
- Onsite Support
Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the best of both worlds: on-premises service professionals when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for in-person service calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how and why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems. To learn more, visit Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, non-stop network design, server virtualization strategies, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including office moves and massive system migrations, extended initiatives such as management reporting application programming and support, database software development and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of availability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest IT organizations, Progent can save you the investment in creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems are regularly backed up and available for full and rapid recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in an environment that not only delivers the top degree of availability and scalability but that is also simple for clients to transfer to a different support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps control of the software in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of system security and can help with complex security projects like SIEM solutions to help enterprises meet business standards and statutory requirements for network information protection and reporting.
The scope and depth of Progent's engineering staff offer a unique array of benefits to customers trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a wide range of IT tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just expert technical help, but also a support engineer with proven approaches for fixing real-world IT problems rapidly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for fast solutions. An additional benefit of by-the-minute invoicing is that customers won't be inclined to allow less critical problems to stay unaddressed until they grow into big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of detailing and organizing service records results in more effective service and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Small companies who work with freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Petaluma, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).