Petaluma, CA Remote Help from World-class Computer Service Experts
Progent's computer support services can deliver your Petaluma, CA company cost-effective and reliable support from enterprise-class information technology professionals. By providing IT support service when you need it, offering specialized knowledge for mission-critical technologies, delivering value-added services such as automated server monitoring, and billing only for support you use, Progent offers your Petaluma, California business an affordable solution for optimizing the productivity and profitability of small business networks. Whether you run a local system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and manage a robust and secure IT network and to benefit from quick access to the skilled support typically available only to corporations who are able to set up a large internal IT group.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service group. This can save money and help meet schedules for big projects like application design and development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.
Core Practice Areas Serviced by Progent for Petaluma, California Business Networks
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco Certified CCIE networking experts and Apple certified engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Petaluma, CA businesses for a broad array of computer technologies such as:
Service Delivery Alternatives for Petaluma, California Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing computer support services is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Support Model ensures rapid support, thorough service documentation, consistent follow-up, and strict expense control for a range of network support delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's online network troubleshooting services.
- On-site Support
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to deliver small companies the optimal solution: in-person service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about why to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, non-stop network consulting, virtual server strategies, plus integration, customization and training for small business programs including accounting, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including office moves and major system migrations, extended projects like business reporting software programming and customization, database software development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is possible using the class of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that host the gear of many of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems are regularly backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and scalability but that is also simple for customers to migrate to a different service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit companies with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can handle the mixed- OS and non- standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to provide web-based control and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with advanced security projects like SIEM solutions to help enterprises meet business standards and statutory regulations for IT data security and reporting.
The breadth and depth of Progent's engineering staff offer a unique array of advantages to organizations wishing to increase the productivity of their IT network within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only world-class technical capability, but also a consultant with proven approaches for fixing real-world IT problems quickly.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and asks no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for quick repairs. An additional advantage of by-the-minute billing is that customers are not inclined to permit minor issues to fester until they become big problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to each client. The practice of detailing and archiving service records allows more efficient service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal IT staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Petaluma, California company wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).