Expert Online Support for Petaluma, California Small Business Computers from World-class Engineers
Small companies have traditionally been underserved by major network support organizations. Some small businesses permit themselves to become overly dependent on individual consultants or small support organizations who lack the bandwidth or comprehensive knowledge to react quickly or effectively to network emergencies. Still other small companies resort to giant service providers that employ technicians taught to provide standardized solutions to ordinary problems but who are missing the background and technical scope to handle the variety of configurations and lack of standardization that characterizes small company IT systems.
Progent's proven approach to delivering affordable and successful network support to small businesses has made Progent one of the premiere Microsoft-certified network consulting organizations in the United States. Progent has provided remote support to businesses in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT service team. This can cut costs and help meet schedules for big IT initiatives such as software design and development, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your company to design and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Office Networks in Petaluma, California
Progent's group of certified support professionals offers support for virtually all aspects of information technology deployed by companies of any size. Practice areas supported by Progent in Petaluma include:
Service Delivery Options Available for Petaluma, California Companies
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk Call Center structure common to big IT organizations. Progent's Contact Center Service Mechanism ensures fast support, thorough activity records, dependable follow-up, and strict expense control across a range of IT service delivery options that include online repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help customers to analyze and fix network problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle the majority of IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's online computer support expertise.
- Onsite Support
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support engineers to deliver small companies the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small businesses affordable access to world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, high availability network consulting, virtual server strategies, plus configuration, programming and support for business applications such as financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, longer term projects like management reporting application development and support, relational database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical business applications such as Exchange Server and SQL Server in order to provide small businesses with higher degrees of reliability, security, and performance than is feasible with the type of in-house data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small company's servers in an environment that not only delivers the highest degree of availability and scalability but that is also simple for clients to transfer to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the software in the customer's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote consulting to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for network information security and incident reporting.
The scope and size of Progent's engineering staff offer a powerful set of benefits to companies trying to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the forefront of network support, executing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested approaches for repairing actual IT problems rapidly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with king-size invoices for fast repairs. Another benefit of granular invoicing is that you are not tempted to permit incipient problems to fester until they become major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation given by each staff member to each client. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize freelance consultants or who employ in-house support staffs gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Petaluma, California business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).