Expanding your remote workforce may have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Petaluma organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Petaluma, California companies to with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, company-wide switchover to a from-home business model, which could be the result of an epidemic or as an element of a disaster recovery plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their active tickets, enter information, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your current Support Desk organization by splitting delivery of Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class technical support to your from-home workers, go to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Petaluma, California business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24 Hour IT Outsourcing Example Article Top Ranked White Papers IT Outsourcing

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    Progent's Cisco CCIE-certified networking experts have extensive background assisting ISPs to architect, deploy, manage, tune, and troubleshoot high-availability, extensible connectivity solutions suitable for public networks.

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    Progent's ProSight portfolio of managed services are designed to provide businesses who have small internal IT support teams with low-cost access to enterprise-class management tools and technical expertise. Advantages of Progent's ProSight catalog of managed services include predictable network management expenses, smart automation of common management tasks, continual absorption of the latest information technology, graceful transition from legacy systems to up-to-date solutions, improved fit between information technology with business goals, guidance from veteran IT consultants, and allowing management to focus on business issues rather than fast-evolving network technology.

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    Progent can assist small and medium-size companies to design, configure, verify and maintain backup/recovery systems needed to support at-home workers.

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    Stealth intrusion testing is a key part of any overall IT system security strategy. Progentís security professionals can perform extensive intrusion checks without the knowledge of your organization's internal IT resources. Unannounced penetration checking uncovers whether existing security defense systems such as intrusion incident warnings and event log analysis are properly configured and consistently monitored.

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    Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and delivers important innovations plus a revamped structure. These enhancements favorably impact key IT areas such as manageability, high availability (HA), security, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and deployment plan, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.

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    Our compensation structure is built on revenue sharing, so similar to being an independent consultant, your income is directly driven by your generated revenue. Certain Progent support staff focus on lifestyle issues and choose to consult at an easy pace, utilizing our flexible schedule to follow individual enthusiasms such as mountain biking, motorcycle racing, skiing, fishing, vacations, or sharing free time with relatives and friends. Other consultants use the chance to make major bucks via lots of effort and extended days. Progent completely supports both ends of the spectrum and any point in the middle.

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    Progent's Check Point experts can show you how to select and deploy Check Point Software Firewall and VPN software and hardware based on Check Point Software's security platform to offer an affordable and effective security solution for your business network. Progent can also show you how to integrate other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security solutions from other suppliers and provide a central source for continuing network support, administration, training, and design expertise.

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  • Remote Consulting SCOM 2012 Application Monitoring
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    Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, optimizing and repairing Microsoft SCOM solutions and can provide organizations of any size advanced remote or onsite consulting support for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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  • 24x7 Intrusion Detection Penetration Testing
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    Stealth intrusion testing is a key component of any comprehensive network security plan. Progentís security experts can run extensive intrusion checks without the knowledge of your company's in-house network support resources. Stealth penetration checking uncovers whether current security defense tools such as intrusion detection warnings and event history monitoring are correctly configured and actively monitored.

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    Progent can help organizations of all sizes to follow leading practices to configure SCVMM 2012 hosts, networking, storage systems, and libraries; plan, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to migrate from an earlier version of SCVMM or from another virtualization management system, and Progent can help you to optimize and troubleshoot your existing SCVMM 2012 ecosystem so you realize maximum business value.

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