Expanding your remote workforce may have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Petaluma organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Petaluma, California companies to with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, company-wide switchover to a from-home business model, which could be the result of an epidemic or as an element of a disaster recovery plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their active tickets, enter information, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your current Support Desk organization by splitting delivery of Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class technical support to your from-home workers, go to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Petaluma, California business, phone 1-800-993-9400 or visit Contact Progent.