For small companies in Petaluma California, Progent provides support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from situations where quick solutions somehow end up as major bills. Progent's skill at handling problems quickly results in your company spending less cash.
Progent's Remote Support Tools
Over time, Progent has refined an array of optimized technologies and field-tested processes that allow the highest level of effectiveness for remote consulting and repair for small and midsize business computer systems. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without breaching system security.
Progent's powerful technical support database application stores comprehensive documentation of the support that Progent's clients have received. Progent's authorized consultants have access to the history of support provided to each Progent customer by any Progent consultant. This database of problems and resolutions is structured as an easily retrievable internal knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to come up with optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Petaluma California or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based network support professionals offer certified skills in an extensive set of disciplines. This wide range of technical skills permits Progent's engineers to address practically any crisis likely to crop up in a small business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help businesses with mixed-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to small businesses in Petaluma include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and validates a consultant's technical knowledge at the master level. CCIEs can handle the most intractable challenges occurring in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs provide excellent value since their deep expertise enables them to solve even the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure problems that are lowering worker efficiency but are not within the scope of your regular IT support personnel. Progent's Cisco CCIE consultants can connect to your computer system using state-of-the-art on-line support tools in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-certified online support professionals can deliver computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often need. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Petaluma California Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who require quick access to an efficient Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your current one, selecting or customizing Help Desk Call Center application software to meet the unique demands of your business, or providing temporary phone support staff to work with your in-house Help Desk Call Center group to deal with unusually busy events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of experienced information technology experts offers your workers in Petaluma California quick access to a dependable network service resource with substantial experience providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a solid driver of business success, and Progent's target is to solve and not simply track IT issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team provides remote and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and Microsoft Excel. To learn more information on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the creative aspect of Apple Mac computing by offering remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Petaluma California online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your computer support is proactive and automated. By anticipating emerging trouble spots before they grow into network outages, remote monitoring can minimize inconvenient and expensive information system crises. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area