For small businesses located in Petaluma or anywhere in the state of California, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for online support is designed to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you are charged just for the support that you receive. Unlike typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick solutions somehow turn into major tabs. Progent's skill at handling problems efficiently results in your company saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies which ensure the highest level of efficiency for remote help and repair for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to access your computer system without violating system security.
Progent's advanced customer support reporting system includes detailed documentation describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help rendered to each Progent client by any engineer. This history of trouble tickets and fixes is structured as an easily searchable support knowledge base that allows Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to determine optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Petaluma or anywhere in California or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's remote network support engineers have advanced credentials in an extensive array of products and technologies. This breadth of technical skills enables Progent's engineers to tackle practically any crisis that may crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support customers with mixed-operating system networks, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to small businesses in Petaluma and anywhere in the state of California include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the expert level. CCIEs can handle even the most difficult issues encountered in network infrastructure design, deployment, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent value because their broad expertise allows them to resolve even the most intractable problems rapidly. In many instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your local IT service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated remote support tools in order to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of remote PC desktop support services including Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recover rapidly following a serious penetration. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; building secure architectures for remote and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small companies often need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Petaluma Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center support services are well suited for small organizations who lack the budget to support an internal Help Desk but who need fast response from a reliable Help Desk with professional phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Call Center or improving your current organization, identifying or enhancing Call Center software to handle the particular demands of your business, or adding temporary phone support staff to supplement your existing Call Center group to deal with unusually busy events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Petaluma or anywhere in the state of California rapid contact with a large support group with extensive experience delivering phone support and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a key driver of business efficiency, and Progent's aim is to fix rather than simply record IT issues.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office Word, and Excel. For additional information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the imaginative facets of Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Petaluma, or anywhere in the state of California, online network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating possible issues before they result in crashes, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that incorporate multiple OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area