For small and midsize businesses located in Petaluma California, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value due to the fact that they have the practical experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for dealing with problems efficiently results in your company conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has refined a set of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote help and repair for small and midsize company IT systems. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's online support team to interface to your network remotely without violating corporate security.
Progent's powerful customer support reporting application keeps thorough histories of all service that Progent's customers have received. Progent's staff consultants have access to the records of assistance rendered to every client by every Progent consultant. This archive of problems and responses is stored as an easily searchable proprietary database that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft permit access to additional extensive support databases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to come up with optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Petaluma California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote network support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's engineers to handle practically any crisis likely to occur in a small or midsize company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support clients with multi-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support services provided by Progent to companies in Petaluma include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad range of computer technology including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for troubleshooting problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with the most stubborn problems associated with network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value since their depth of experience permits them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive immediate support for complex network issues that are hurting business productivity but are outside the scope of your local network service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment via advanced remote support tools to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's popular family of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-expert online service experts can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of remote PC desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to recover quickly after a serious breach. Security solutions offered by Progent include: thorough network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building safe techniques for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses often need. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
How Your Petaluma California Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are intended for smaller organizations who don't have the resources to support an in-house Call Center but who need quick access to a dependable Help Desk with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your established one, selecting or modifying Call Center software products to meet the particular requirements of your company, or providing temporary online staff to reinforce your in-house Help Desk Call Center resources during unusually busy situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Petaluma California instant communication with a large support group with years of background offering telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a solid driver of company productivity, and Progent's intent is to resolve and not merely document IT issues.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and MS Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the artistic aspect of Mac computing by providing phone-based help services and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio or video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Petaluma California online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your network maintenance is proactive and automated. By uncovering potential trouble spots before they result in network outages, remote monitoring can ward off disruptive and expensive network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that support multiple platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area