For small and midsize companies in Petaluma California, Progent offers technical support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's remote support services represent exceptional value due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system problems quickly. Efficient support reduces immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more with incidental costs by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike typical remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where quick fixes somehow turn into big bills. Progent's penchant for solving technical issues efficiently results in your business saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes which allow the maximum level of efficiency for online technical support and repair for small business IT systems. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to communicate with your environment without violating system security.
Progent's proprietary service database application stores comprehensive histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance rendered to each customer by every Progent engineer. This archive of trouble tickets and solutions is organized as a conveniently exploitable support knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft permit access to additional extensive support databases and allow fast access to vendors' internal support staff so Progent's remote service experts are able to determine the best resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Petaluma California or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's online technical service engineers have credentials in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's consultants to tackle almost any crisis likely to crop up in a small business network. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to clients in Petaluma include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of information technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server consolidation and simplified management, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for resolving problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking professionals, and validates a consultant's networking skills at the expert level. CCIEs can resolve even the most intractable challenges surrounding network design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs offer excellent value since their deep experience enables them to solve the most intractable problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive urgent assistance for serious network problems that are crippling worker efficiency but are beyond the scope of your local network maintenance resources. Progent's CCIE support experts can tie into your environment via state-of-the-art on-line support tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service professionals can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security services to enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your company to recover quickly following a damaging breach. Security consulting services offered by Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small companies often request. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Petaluma California Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center service options for small companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast response from an effective Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to address the unique needs of your corporation, or adding occasional phone support personnel to reinforce your existing Call Center group during unusually busy situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals provides your clients in Petaluma California fast assistance from an effective support group with extensive background offering telephone-based help and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a crucial contributor to company success, and Progent's aim is to solve rather than just annotate technical issues.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To find out more information concerning Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the imaginative facets of Mac systems by delivering remote help services and training in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Petaluma California online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your computer support is proactive rather than reactive. By spotting possible problems before they cause downtime, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area