Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.

Southern California Onsite IT Consulting
Progent locations in the Greater New York Metro Area

City Street Address Contact Information
Midtown, NY 420 Lexington Ave
New York, New York 10170
Sales Phone: 646-727-4666

Link: New York Network Support Services
Wall Street, NY 30 Broad St
New York, New York 10004
Sales Phone: 646-969-5696

Link: New York Network Support Services
Newark, NJ 146-B Ferry Street
Newark, New Jersey 07105
Sales Phone: 862-373-1253

Link: Newark, NJ Network Support Services
Parsippany, NJ 181 New Road
Suite 304
Parsippany, New Jersey 07054
Sales Phone: 973-939-0009

Link: Parsippany, NJ Network Support Services
Saddle Brook, NJ 2 University Plaza
Suite 100
Hackensack, New Jersey 07601
Sales Phone: 562-583-3336

Link: Saddle Brook, NJ Network Support Services
Philadelphia, PA 1735 Market Street
Suite 3750
Philadelphia, Pennsylvania 19103
Sales Phone: 267-592-4430

Link: Philadelphia, PA Network Support Services

Consulting Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were once among the most successful products for maintaining mobile connectivity to email, scheduling, web applications, and other critical business information. Progent offers Philadelphia, Pennsylvania companies the services of BlackBerry-qualified consultants who can assist companies to maintain their BlackBerry deployments or transition smoothly to a modern mobile solution.

As the complexity of small company networks has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry technology has become more difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small organizations often turn to external consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can help small businesses to plan, manage, and repair BlackBerry environments affordably and effectively, dispensing with the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient online service delivery capabilities, provides small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their information system.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined administration tools so you can monitor and control BlackBerry devices throughout your company, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Integration Help for BlackBerry BES Server
RIM's advanced solution for managing big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool allows Microsoft Exchange Server, Domino, or Novell GroupWise users to transmit and receive messages that are encrypted in wireless transit to ensure optimum data protection. BlackBerry BES Server also streamlines a wide variety of vital administrative jobs ranging from BlackBerry configuration and updates to mobile security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-qualified engineers can show you how to use RIM BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control user configurations with BlackBerry's extensive library of policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry BES Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BES Server's high-availability infrastructure based on virtual servers
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Automatically track and report on the overall health of your BlackBerry system

Professional RIM BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to provide prompt technical help to companies in the Philadelphia area or anywhere in the state of Pennsylvania. Progent's seasoned remote technical support experts have helped IT organizations resolve network problems and cut support costs in each state in the United States and established a large following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide online help for a broad selection of technologies associated with BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Important BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform common support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can also assist your business to troubleshoot a broad array of issues associated with synchronization, device recognition, email consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote support for small business IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support costs low and, by dealing with issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, control Microsoft Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology needs assessment, solution architecture, installation planning and implementation, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, help you to decide which management model and equipment match your requirements, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software versions, server hardware and mass storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry-certified expert can help you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
If you wish to contact Progent about consulting expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.
















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