Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most successful solutions for achieving mobile access to email, calendars, web programs, and other critical business information. Progent can provide Philadelphia, Pennsylvania businesses support from BlackBerry-certified consultants who can assist businesses to manage their BlackBerry environments or migrate efficiently to a more popular mobile solution.

As the sophistication of small company networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the standard for companies of any size, effective integration and support of BlackBerry solutions has grown increasingly challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small organizations frequently turn to outside support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the necessity for an in-house BlackBerry technology expert and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient online support capabilities, gives small businesses an affordable solution for incorporating RIM BlackBerry products productively into their information network.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft software, configure streamlined administration utilities so you can monitor and control BlackBerry smartphones across your company, define security policies that are right for your company, develop custom mobile software, and ensure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
484-656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
717-999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
267-592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
302-425-9800 Wilmington Network Support Services


Integration Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry wireless handsets, offering a centralized solution for handling key tasks such as smartphone deployment, updates, and deactivation while also offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server offers a wealth of security options beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great flexibility in selecting degrees of security to meet the specific requirements of your mobile environment. Progent's BlackBerry certified engineers can help your company to choose advanced security features and enable them remotely. Samples of these wirelessly configurable security settings include:

  • Lock down a smartphone
  • Wipe information from a misplaced or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to prevent BlackBerry users from loading or executing unsecure or prohibited applications. Progent can help you to select blocking processes like:

  • List precisely what applications are permitted on the device
  • Prevent third-party programs from using non-volatile memory on the device
  • Determine which resources external software can use on the BlackBerry device
  • Restrict the types of connections third-party programs running on the device can initialize
  • Block all external programs from being installed or run on the smartphone

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization problems to designing mobile productivity solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can also help you to resolve a broad array of issues associated with synchronization, handset recognition, email consistency, web access, mobile connections, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in delivering countrywide online technical assistance for small company IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support expenses low and, by dealing with problems promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange.

Contact Progent for Help from a RIM BlackBerry-Qualified Professional
To get in touch with Progent about technical support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.



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