Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time one of the most successful products for maintaining location-independent connectivity to email, calendars, web applications, and other vital business data. Progent can provide Philadelphia, Pennsylvania companies the services of BlackBerry-premier consultants who can assist businesses to manage their BlackBerry deployments or migrate efficiently to a more popular smartphone platform.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for businesses of all sizes, effective deployment and support of RIM BlackBerry technology has grown more challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations often turn to external support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the need for an in-house BlackBerry technology expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of experience, combined with Progent's efficient online support model, gives small businesses an affordable solution for incorporating BlackBerry products productively into their information network.

Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration tools so you can monitor and support BlackBerry devices across your business, define security policies that are right for your business, develop custom mobile software, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services


Consulting Support for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Exchange, IBM Lotus Domino, or Groupwise users to transmit and receive messages that are encrypted during transit to provide maximum security. BlackBerry BES Server also simplifies a wide selection of vital management jobs that span from BlackBerry deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified consultants can help you utilize BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control client configurations with BES Server's extensive library of policies

Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BES Server Express. These tasks include:

  • Install and support BlackBerry's high-availability infrastructure based on virtual servers
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and report on the integrity of your solution

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to carry out basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can in addition help you to resolve a wide array of issues concerning synchronization, handset recognition, email reconciliation, web browsing, mobile connectivity, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote help for small business IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support costs at a minimum and, by dealing with problems promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist you to select and install sensible security options.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and remove BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Support from a BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about engineering assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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