Besides offering rapid contact with high-level network consultants and subject matter experts (SBEs) to assist Philadelphia, Pennsylvania businesses with specific IT issues or strategic projects, Progent can provide short-term staffing to deal with more broadly defined assistance like desktop support, IT administration, and Help Desk response. Short-term staffing makes it possible for organizations to respond to anticipated or unexpected peaks in the need for network personnel, which may be caused by scenarios like mergers and acquisitions, data center moves, technology migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also cover voids caused by the absence of full-time staff members due to scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services offer businesses the ability to react to increases in requirements for network personnel without dealing with the costs and delays associated with reviewing and hiring reliable technical help and without the burden of adding to your in-house staff size.
Key features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of seasoned network professionals
- Simple initiation, termination, and re-engagement of services
- Transparent extension of your full-time IT team
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-spectrum resource for IT support
Progent's shared Help Desk program is a specialized flexible staff expansion option that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide team of IT support experts. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center program is a joint support solution powered by the industry's leading shared professional services platform for managing, service requests, generating tickets, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises IT expertise for businesses of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Philadelphia, Pennsylvania Companies
Progent's nationwide roster of certified engineers can deliver Philadelphia, Pennsylvania organizations a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staffing Services for Philadelphia, Pennsylvania Organizations
To find out more about Progent's short-term staffing services for Philadelphia, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.