In addition to providing rapid access to guidance from top-tier network professionals and subject matter experts to help Philadelphia, Pennsylvania businesses to resolve discrete technical issues or strategic projects, Progent can provide short-term supplemental staffing to deliver more broadly defined services like desktop support, IT administration, and Call Center response. On-demand staffing makes it possible for organizations to deal with expected or unplanned surges in demand for IT personnel, which may result from situations like mergers and acquisitions, site moves, technology upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also cover voids left by the loss of full-time staff members due to scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give businesses the ability to react to surges in requirements for network services without being saddled with the costs and delays that come with reviewing and hiring reliable technical help and without the burden of increasing your full-time head count.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Fast access to reliable network professionals
- Easy initiation, termination, and re-engagement of services
- Transparent augmentation of your in-house network support staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Strong relationship with a top-level, full-service resource for network support
Progent's shared Help Desk program is a proven on-going staff augmentation alternative that enables IT organizations to divide the responsibilities of Call Center support seamlessly between their internal network personnel and Progent's extensive team of technical support specialists. Working as a transparent extension of your full-time Help Desk, Progent's co-managed Help Desk program is a collaborative support solution based on by the industry's leading group professional services platform for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background providing online and on-premises network expertise for organizations of all sizes throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Philadelphia, Pennsylvania Businesses
Progent's seasoned team of certified consultants and technical experts can deliver Philadelphia, Pennsylvania companies a broad range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staffing Services for Philadelphia, Pennsylvania Organizations
To learn more details about Progent's temporary staffing services for Philadelphia, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.