Fast Remote Support for Philadelphia Pennsylvania Information Networks
For businesses located in Philadelphia Pennsylvania, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world background and have access to the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support experience is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast repairs manage to end up as major bills. Progent's skill at handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's computer system without violating network security.
Progent's advanced service database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help delivered to each Progent client by every engineer. This archive of anomalies and fixes is stored as a conveniently exploitable support database that allows Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting experts can come up with the best resolutions quickly.
Remote support available from Progent to customers in Philadelphia Pennsylvania include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a person's technical knowledge at the master level. CCIEs can resolve the most difficult problems associated with network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment via advanced on-line troubleshooting tools to perform efficient, safe, and affordable diagnosis and remediation.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure devices. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points deployment services, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can bolster the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recover rapidly after a damaging breach. Security support services offered by Progent include: thorough network security assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent offers expert online consulting services to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a wide array of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight line of IT management outsourcing services covers all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Philadelphia Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your current one, evaluating or modifying Call Center software to handle the particular requirements of your corporation, or providing temporary phone support staff to reinforce your existing Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants offers your workers in Philadelphia Pennsylvania quick assistance from an effective support resource with substantial experience delivering phone help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's intent is to fix instead of just annotate IT problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Philadelphia Pennsylvania online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a combination of OS platforms.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Philadelphia Pennsylvania, Progent's online network support specialists can provide professional and cost-effective IT support the moment your company needs it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while avoiding the expense and lost time associated with in-person support calls.
Even if your Philadelphia organization works with a regular freelance support technician or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system crises or particularly complex integration problems.
Details of Progent's Remote Network Services for Philadelphia Pennsylvania
Progent's phone support, remote troubleshooting, network security expertise, and system administration services give businesses in Philadelphia Pennsylvania the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Philadelphia Pennsylvania and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a per-minute basis, so you pay only for the support you receive. Progent has no minimum fee for online support and imposes no periodic subscription fee for support services provided during normal working hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that meet the special needs of your business.
- State of the Art Online Connectivity Tools
Secure remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly personal visit. State-of-the-art remote connectivity tools and experienced technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for Maximum System Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose workers need instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.