Fast Online Troubleshooting for Philadelphia Pennsylvania Information Networks
Urgent Remote Technical Support for Philadelphia NetworksFor companies located in Philadelphia Pennsylvania, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional value because they have the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues quickly. Efficient support reduces direct costs since solutions require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical online service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and proven processes that ensure the highest degree of effectiveness for online consulting and repair for IT systems of any size. Progent's Technical Response Center can communicate with your company's network remotely without compromising system security.

Progent's advanced service reporting system stores comprehensive records describing all support that Progent's customers have been provided. Progent's team engineers have access to the records of services rendered to each client by any Progent engineer. This archive of anomalies and responses is structured as a quickly retrievable internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other vast support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the best solutions promptly.

Remote support services provided by Progent to companies in Philadelphia Pennsylvania include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your specified IT management staff and your assigned Progent technical consultant so emerging issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and allow transparent backup and fast restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk provides a smooth supplement to your corporate support group. End user access to the Help Desk, provision of support, escalation, ticket creation and updates, performance measurement, and management of the service database are consistent whether issues are taken care of by your core support staff, by Progent's team, or a mix of the two. You have complete versatility to expand or reduce your part of technical support work as needed. Progent takes care of initial installation and onboarding of the professional services PSA software plus workflow documentation, testing and training. To learn more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or improving your current organization, selecting or enhancing Call Center software to meet the special demands of your corporation, or providing temporary phone support personnel to work with your in-house Call Center resources during high-demand situations like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of experienced network experts offers your workers in Philadelphia Pennsylvania instant assistance from a large support resource with years of experience delivering telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a significant contributor to business performance, and Progent's target is to resolve instead of merely document technical issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Philadelphia Pennsylvania online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they result in network outages, proactive monitoring can ward off disruptive and expensive network breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that incorporate multiple OS platforms.
How Your Philadelphia Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Philadelphia Pennsylvania, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your company requires it. More than two decades of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Philadelphia business relies on a local freelance support technician or maintains a full time organization that know how to deal with ordinary computer problems, Progent's Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to fix unexpected network crises or especially challenging integration projects.

Advantages of Progent's Network Help for Organizations in Philadelphia Pennsylvania
Progent's remote support services enable your Philadelphia company to have the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming more available, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most companies in Philadelphia Pennsylvania, local computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can deal with typical technical problems. On the other hand, major troubles might spring up when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call service professionals offer a convenient, fast, and economical way to supplement your local help and to transfer useful knowledge to increase your capability to handle future issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller organizations commonly rely on independent freelance consultants. While freelance service people have smaller internal costs than larger support companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your company to go without assistance during an emergency. As your company expands, system unavailability and trouble with vital software are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system remains available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. Such poorly designed systems require careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical training to navigate through an ever more complex array of product options capable of promoting business growth and enhancing productivity. They hardly need a network consultant who is motivated to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, fine tuned support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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