Immediate Remote Support for Philadelphia IT Networks
For companies in Philadelphia or anywhere in Pennsylvania, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental costs by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven processes that allow the maximum degree of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to link to your environment without violating system security.
Progent's proven service reporting system stores extensive histories describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help provided to each Progent customer by every engineer. This database of trouble tickets and solutions is stored as a conveniently accessible proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to find the best resolutions quickly.
Online services offered by Progent to companies in Philadelphia and throughout the state of Pennsylvania include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support engineers can provide network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to assist you business to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most complex problems surrounding network design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional value since their deep expertise permits them to fix problems rapidly. In typical cases, less qualified consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your network by means of the latest remote troubleshooting technology in order to provide efficient, secure, and economical analysis and remediation.
Philadelphia Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Philadelphia Metro Area.
Progent locations in Philadelphia Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of networking products by providing consulting services such as:
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to clean up rapidly after a serious penetration. Security support services available from Progent include: in depth information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad spectrum of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Philadelphia Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or improving your current organization, evaluating or enhancing Help Desk Call Center application software to address the unique demands of your company, or adding temporary online staff to work with your internal Help Desk resources to deal with high-demand scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk team of seasoned network professionals provides your clients in Philadelphia or anywhere in the state of Pennsylvania quick contact with a dependable network service group with extensive experience providing telephone-based consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's intent is to solve instead of simply record IT issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Team can supply remote advanced engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so your network support is proactive and automated. By uncovering looming trouble spots before they cause network outages, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a variety of platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Philadelphia or throughout the state of Pennsylvania, Progent's online network support specialists are ready to deliver professional and affordable IT help the moment your company requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Philadelphia organization works with a regular independent consultant or employs an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to fix unexpected system emergencies or especially complicated integration projects.
Features of Progent's Remote Computer Services for Philadelphia
Progent's phone support, remote repair, network security expertise, and system administration services give offices in Philadelphia or anywhere in the state of Pennsylvania the greatest leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk services and system administration, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Philadelphia and is also ideal for customers in more remote areas of Pennsylvania that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online service and requires no monthly subscription fee for services delivered during normal business hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers access to on-staff specialists who have skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings include system integration, MS Exchange expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support for critical business applications. Support available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service one-stop source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that match the unique requirements of your business.
- State of the Art Online Connectivity Software
Secure online access permits Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise demand a costly onsite service call. Cutting-edge remote connectivity software and expert technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Support for Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, in the trenches of network support, performing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.