Immediate Online Technical Support for Philadelphia Pennsylvania Computer Networks
For organizations located in Philadelphia Pennsylvania, Progent provides online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. This lowers immediate costs because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where fast fixes somehow end up as major bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which promote the highest level of effectiveness for online help and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to connect to your environment remotely without breaching system security.
Progent's proven service database system stores detailed histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to every Progent customer by any engineer. This database of problems and solutions is structured as a readily retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft open up other extensive technical databases and permit quick response from vendors' internal support staff so Progent's online service experts can find the best solutions quickly.
Remote technical support services offered by Progent to customers in Philadelphia Pennsylvania include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote support experts offer network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to help your business to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and certifies a consultant's networking knowledge at the master level. CCIEs can handle even the most complex issues surrounding network planning, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their broad experience allows them to solve problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your computer system by means of state-of-the-art remote troubleshooting technology in order to perform efficient, safe, and economical diagnosis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of infrastructure products by providing consulting services such as:
CISM and CISSP Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to clean up rapidly after a serious penetration. Security services available from Progent cover comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile access; protecting your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of information technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Philadelphia Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network experts gives your workers in Philadelphia Pennsylvania immediate communication with an efficient support resource with years of experience offering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk perception as a significant enabler of company productivity, and Progent's goal is to solve rather than simply record technical problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Philadelphia Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By detecting looming issues before they cause crashes, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a variety of OS platforms.
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Philadelphia Pennsylvania, Progent's phone-based computer support engineers are ready to deliver effective and affordable system help whenever your company needs it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Philadelphia company has a regular independent support technician or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to address unexpected system crises or especially complicated integration projects.
Features of Progent's Online Network Services for Philadelphia Pennsylvania
Progent's phone support, Internet-based repair, system security expertise, and network management services offer companies in Philadelphia Pennsylvania unparalleled leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Philadelphia Pennsylvania and is also ideal for customers in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and requires no monthly retainer for support services delivered during regular working hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include system integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise for specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL DBA Services and Application Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the special needs of your company.
- State of the Art Online Connectivity Tools
Protected online access permits Progent's support experts to observe exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art online access tools and experienced engineers together allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite support and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the front lines of IT service, executing a wide range of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and archiving support records results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.