Fast and Affordable Online Technical Support for Philadelphia Pennsylvania Computer Systems
Urgent Online Consulting for Philadelphia SystemsFor organizations in Philadelphia Pennsylvania, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-qualified security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's network remotely without violating network security.

Progent's powerful technical support database system maintains comprehensive records for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help rendered to every Progent customer by every Progent consultant. This history of problems and resolutions is organized as an easily searchable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.

Online technical support services offered by Progent to companies in Philadelphia Pennsylvania include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading PSA platform for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk team of experienced network experts provides your workers in Philadelphia Pennsylvania rapid access to a large network service group with years of background providing telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid enabler of company performance, and Progent's intent is to resolve rather than simply report network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional consulting expertise and education in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Philadelphia Pennsylvania online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
How Your Philadelphia Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Philadelphia Pennsylvania, Progent's online network support specialists can deliver professional and economical IT help the moment your organization requires it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Philadelphia organization works with a local independent support technician or employs a full time organization that can deal with common computer issues, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to handle sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Philadelphia Pennsylvania
Progent's remote technical help services allow your Philadelphia company to have the benefits of on-call, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    With most offices in Philadelphia Pennsylvania, local network support providers, whether made up of outside consultants or an internal IT staff, can resolve typical technical problems. On the other hand, IT crises may spring up when local resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call service specialists provide a convenient, quick, and budget-friendly solution to supplement your regular help and to convey valuable knowledge to improve your ability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller offices often rely on independent freelance service providers. While freelance service people have less internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to go without help during an IT crisis. As your business expands, network downtime and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains available.

  • Build a Solid Foundation for Smooth Expansion
    Companies often start with an information system created on a modest budget. Lacking a scalable framework, slap-dash repairs often get piled onto a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. These poorly built systems need careful analysis, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle current business demands and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a network engineer who is attempting to resell a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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