Fast and Affordable Remote Troubleshooting for Philadelphia Information Networks
Urgent Remote Help for Philadelphia SystemsFor organizations located in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls use up fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves even more in indirect expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike typical online service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast solutions manage to turn into major invoices. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies which ensure the highest level of effectiveness for online consulting and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to connect to your company's network remotely without compromising corporate security.

Progent's advanced customer support database system maintains detailed records describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent customer by every engineer. This database of issues and resolutions is stored as an easily searchable support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's online consulting experts are able to find the most efficient solutions quickly.

Remote technical services provided by Progent to businesses in Philadelphia and throughout the state of Pennsylvania include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the money or time to assemble and manage an in-house Call Center but who want quick response from a reliable Help Desk Call Center with professional phone assistance as well as the expertise to escalate complex problems to high-level consultants.

    Progent’s Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your current Call Center resources. Progent's Virtual Call Center can act as a an escalation alternative to handle complex technical problems, or be available in hectic circumstances when your other resources are overwhelmed.

    Progent's Help Desk staff of veteran network professionals provides your customers in Philadelphia or anywhere in the state of Pennsylvania instant assistance from an effective support resource with extensive experience offering phone help and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of company productivity, and Progent's target is to solve and not just record network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a mix of OS platforms.
How Your Philadelphia Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Philadelphia or throughout the state of Pennsylvania, Progent's phone-based network support engineers can provide professional and affordable system help the instant your organization requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Philadelphia business works with a local freelance consultant or employs a full time organization that can handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to address sudden network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Philadelphia
Progent's remote IT consulting services allow your Philadelphia company to experience the benefits of immediate, world-class network support without the expense of maintaining a full-time IT staff. Your information system will derive added business value by becoming more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most organizations in Philadelphia and throughout Pennsylvania, local network support resources, whether consisting of independent consultants or an internal maintenance staff, can take care of typical network problems. However, major troubles sometimes occur when your regular resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual service personnel. In these situations, Progent's online support professionals give you an easy, fast, and economical way to supplement your regular help and to convey valuable knowledge to increase your capability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance service providers. Although freelance service people have smaller internal costs than big consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for help during an emergency. As your network grows, system downtime and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Companies typically start with an information architecture created on a modest budget. Lacking a strong framework, slap-dash fixes can get piled on top of a weak foundation. As a company grows, stability and scalability issues can hinder the success of the business. These poorly built systems need careful assessment, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to offer the solid foundation to meet critical business demands and ease downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of IT support, performing a broad variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert technical help, but also a support engineer with proven methods for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The practice of detailing and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.