Fast Remote Support for Philadelphia Pennsylvania Information Networks
Fast Remote Help for Philadelphia SystemsFor businesses located in Philadelphia Pennsylvania, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world background and have access to the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support experience is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast repairs manage to end up as major bills. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's computer system without violating network security.

Progent's advanced service database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help delivered to each Progent client by every engineer. This archive of anomalies and fixes is stored as a conveniently exploitable support database that allows Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting experts can come up with the best resolutions quickly.

Remote support available from Progent to customers in Philadelphia Pennsylvania include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight line of IT management outsourcing services covers all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your current one, evaluating or modifying Call Center software to handle the particular requirements of your corporation, or providing temporary phone support staff to reinforce your existing Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your workers in Philadelphia Pennsylvania quick assistance from an effective support resource with substantial experience delivering phone help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's intent is to fix instead of just annotate IT problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Philadelphia Pennsylvania online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a combination of OS platforms.
How Your Philadelphia Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Philadelphia Pennsylvania, Progent's online network support specialists can provide professional and cost-effective IT support the moment your company needs it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Philadelphia organization works with a regular freelance support technician or maintains a full time IT staff that know how to handle day-to-day network problems, Progent’s Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system crises or particularly complex integration problems.

Details of Progent's Remote Network Services for Philadelphia Pennsylvania
Progent's phone support, remote troubleshooting, network security expertise, and system administration services give businesses in Philadelphia Pennsylvania the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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