Fast Online Help for Philadelphia Networks
For companies located in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage because they possess the practical experience and are equipped with the advanced tools needed to solve most network problems rapidly. This lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is particularly important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical online service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick repairs manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your company's environment remotely without violating corporate security.
Progent's sophisticated technical support reporting system stores extensive histories describing the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to each Progent client by any Progent engineer. This archive of anomalies and fixes is organized as a readily accessible internal database that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine the most efficient solutions in the least time.
Remote services available from Progent to businesses in Philadelphia and throughout the state of Pennsylvania include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging problems surrounding network design, installation, management, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to fix problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network via advanced remote troubleshooting technology to perform efficient, safe, and affordable analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to clean up quickly after a damaging penetration. Security consulting services available from Progent cover in depth data security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent offers expert remote consulting support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a broad array of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency online help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's top corporations. The ProSight series of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Philadelphia Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of experienced network experts gives your clients in Philadelphia or anywhere in the state of Pennsylvania rapid assistance from a dependable support group with substantial experience delivering telephone-based help and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a crucial contributor to company efficiency, and Progent's aim is to fix rather than just report technical problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on multiple OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Philadelphia or anywhere in the state of Pennsylvania, Progent's online network support engineers are ready to deliver expert and affordable system help the moment your business has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Philadelphia company deals with a local freelance support technician or maintains a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve unexpected network emergencies or especially complex integration problems.
Features of Progent's Remote Network Support for Philadelphia
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services offer companies in Philadelphia or throughout the state of Pennsylvania unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Philadelphia and is also ideal for customers in geographic regions of Pennsylvania that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online support and requires no ongoing retainer for support services delivered during normal business hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized specialists who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Project Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that address the specific requirements of your company.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast fixes to problems that might otherwise demand a costly personal visit. Sophisticated remote access software and expert engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for High System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose workers require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the front lines of network service, executing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every staff member to each client. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.