Fast Remote Troubleshooting for Philadelphia IT Networks
For organizations located in Philadelphia or anywhere in Pennsylvania, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces immediate costs because service calls require fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast repairs manage to end up as major tabs. Progent's skill at handling problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to link to your environment without violating corporate security.
Progent's powerful customer support reporting system keeps comprehensive records of all support that Progent's customers have been provided. Progent's staff engineers have access to the details of services rendered to every Progent customer by any Progent consultant. This database of issues and solutions is organized as a readily exploitable proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical databases and allow fast response from vendors' in-house engineering staff so Progent's online service experts are able to find the most efficient solutions promptly.
Online services available from Progent to clients in Philadelphia and throughout the state of Pennsylvania include:
Authorized Windows Support
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2013 development, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking professionals, and indicates a person's networking knowledge at the master level. CCIEs can resolve even the most stubborn problems surrounding network design, integration, management, security, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to solve problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system using sophisticated on-line support tools to perform efficient, safe, and economical analysis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of networking devices. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent can provide advanced online consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide array of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Philadelphia Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progent's Call Center consulting support can assist you in establishing an effective new Call Center or enhancing your existing one, selecting or customizing Call Center software products to address the particular demands of your corporation, or adding temporary phone support personnel to work with your existing Call Center group to handle unusually busy events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Philadelphia or anywhere in the state of Pennsylvania quick contact with an efficient network service resource with extensive background offering telephone-based support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a crucial contributor to company performance, and Progent's target is to resolve rather than simply annotate technical problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based professional consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so that your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into crashes, remote monitoring can avoid stressful and costly information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on multiple platforms.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the moment your organization needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Philadelphia business works with a local independent consultant or maintains a full time IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden system crises or especially complicated integration problems.
Advantages of Progent's IT Support for Businesses in Philadelphia
Progent's remote IT consulting services allow your Philadelphia company to enjoy the advantages of immediate, expert network support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
With most businesses in Philadelphia or anywhere in Pennsylvania, local network support resources, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, IT crises sometimes strike when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support technicians. In these situations, Progent's online service specialists offer an easy, quick, and affordable solution to supplement your regular help and to convey valuable knowledge to improve your capability to resolve future issues locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller offices often depend on independent freelance consultants. Although independent service people carry less overhead than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your network grows, system downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays available.
- Create a Scalable Basis for Smooth Expansion
Organizations typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes often get piled on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly built environments require careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure able to provide the stable foundation to meet vital business requirements and ease downstream growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices require advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and enhancing productivity. These companies do not need a network engineer who is trying to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of IT support, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to every customer. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.