Fast Remote Troubleshooting for Philadelphia IT Networks
Fast Remote Help for Philadelphia NetworksFor organizations located in Philadelphia or anywhere in Pennsylvania, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces immediate costs because service calls require fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast repairs manage to end up as major tabs. Progent's skill at handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to link to your environment without violating corporate security.

Progent's powerful customer support reporting system keeps comprehensive records of all support that Progent's customers have been provided. Progent's staff engineers have access to the details of services rendered to every Progent customer by any Progent consultant. This database of issues and solutions is organized as a readily exploitable proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical databases and allow fast response from vendors' in-house engineering staff so Progent's online service experts are able to find the most efficient solutions promptly.

Online services available from Progent to clients in Philadelphia and throughout the state of Pennsylvania include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting support can assist you in establishing an effective new Call Center or enhancing your existing one, selecting or customizing Call Center software products to address the particular demands of your corporation, or adding temporary phone support personnel to work with your existing Call Center group to handle unusually busy events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Philadelphia or anywhere in the state of Pennsylvania quick contact with an efficient network service resource with extensive background offering telephone-based support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a crucial contributor to company performance, and Progent's target is to resolve rather than simply annotate technical problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so that your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into crashes, remote monitoring can avoid stressful and costly information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on multiple platforms.
How Your Philadelphia Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the moment your organization needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Philadelphia business works with a local independent consultant or maintains a full time IT staff that know how to handle typical computer problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Philadelphia
Progent's remote IT consulting services allow your Philadelphia company to enjoy the advantages of immediate, expert network support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Philadelphia or anywhere in Pennsylvania, local network support resources, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, IT crises sometimes strike when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support technicians. In these situations, Progent's online service specialists offer an easy, quick, and affordable solution to supplement your regular help and to convey valuable knowledge to improve your capability to resolve future issues locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. Although independent service people carry less overhead than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your network grows, system downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes often get piled on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly built environments require careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure able to provide the stable foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and enhancing productivity. These companies do not need a network engineer who is trying to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of IT support, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to every customer. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.