Immediate Online Technical Support for Philadelphia Pennsylvania Computer Networks
Fast Phone Technical Support for Philadelphia NetworksFor organizations located in Philadelphia Pennsylvania, Progent provides online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. This lowers immediate costs because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where fast fixes somehow end up as major bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which promote the highest level of effectiveness for online help and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to connect to your environment remotely without breaching system security.

Progent's proven service database system stores detailed histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to every Progent customer by any engineer. This database of problems and solutions is structured as a readily retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft open up other extensive technical databases and permit quick response from vendors' internal support staff so Progent's online service experts can find the best solutions quickly.

Remote technical support services offered by Progent to customers in Philadelphia Pennsylvania include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network experts gives your workers in Philadelphia Pennsylvania immediate communication with an efficient support resource with years of experience offering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk perception as a significant enabler of company productivity, and Progent's goal is to solve rather than simply record technical problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Philadelphia Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By detecting looming issues before they cause crashes, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a variety of OS platforms.
How Your Philadelphia Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Philadelphia Pennsylvania, Progent's phone-based computer support engineers are ready to deliver effective and affordable system help whenever your company needs it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Philadelphia company has a regular independent support technician or employs a full time organization that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to address unexpected system crises or especially complicated integration projects.

Features of Progent's Online Network Services for Philadelphia Pennsylvania
Progent's phone support, Internet-based repair, system security expertise, and network management services offer companies in Philadelphia Pennsylvania unparalleled leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the front lines of IT service, executing a wide range of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and archiving support records results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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