Fast Online Help for Philadelphia Networks
Fast Phone Consulting for Philadelphia NetworksFor companies located in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage because they possess the practical experience and are equipped with the advanced tools needed to solve most network problems rapidly. This lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is particularly important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical online service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick repairs manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your company's environment remotely without violating corporate security.

Progent's sophisticated technical support reporting system stores extensive histories describing the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to each Progent client by any Progent engineer. This archive of anomalies and fixes is organized as a readily accessible internal database that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine the most efficient solutions in the least time.

Remote services available from Progent to businesses in Philadelphia and throughout the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's top corporations. The ProSight series of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of experienced network experts gives your clients in Philadelphia or anywhere in the state of Pennsylvania rapid assistance from a dependable support group with substantial experience delivering telephone-based help and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a crucial contributor to company efficiency, and Progent's aim is to fix rather than just report technical problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on multiple OS platforms.
How Your Philadelphia Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Philadelphia or anywhere in the state of Pennsylvania, Progent's online network support engineers are ready to deliver expert and affordable system help the moment your business has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Philadelphia company deals with a local freelance support technician or maintains a full time organization that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Philadelphia
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services offer companies in Philadelphia or throughout the state of Pennsylvania unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the front lines of network service, executing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every staff member to each client. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.