Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.

Southern California Onsite IT Consulting
Progent locations in the Greater New York Metro Area

City Street Address Contact Information
Midtown, NY 260 Madison Ave
New York, New York, 10016
Sales Phone: 646-727-4666

Link: New York Network Support Services
Wall Street, NY 165 Broadway
23rd Floor
New York, New York, NY 10006
Sales Phone: 646-969-5696

Link: New York Network Support Services
Newark, NJ One Gateway Center
Suite 2600
Newark, New Jersey, 07102
Sales Phone: 862-373-1253

Link: Newark Network Support Services
Parsippany, NJ 2001 Route 46
Waterview Plaza
Suite 310
Parsippany, New Jersey, 07054
Sales Phone: 973-939-0009

Link: New Jersey Network Support Services
Saddle Brook, NJ Park 80 West
250 Pehle Avenue
Suite 200
Saddle Brook, New Jersey, 07663
Sales Phone: 562-583-3336

Link: Saddle Brook, NJ Network Support Services
Philadelphia, PA 1650 Market St
Suite 3600
Philadelphia, Pennsylvania, 19103
Sales Phone: 267-592-4430

Link: Philadelphia Network Support Services

Fast Online Technical Support for Philadelphia Computer Systems
Immediate Phone Technical Support for Philadelphia SystemsFor companies located in Philadelphia or anywhere in Pennsylvania, Progent offers online support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve most information system issues quickly. This lowers immediate costs since solutions require minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and related costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially important for businesses that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many remote service companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions somehow end up as major bills. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies that permit the maximum level of efficiency for online help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your computer system remotely without violating corporate security.

Progent's advanced service reporting application stores detailed records of all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to each Progent client by any engineer. This history of trouble tickets and solutions is organized as a quickly searchable support database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's online consulting experts can come up with optimal solutions promptly.

Online services offered by Progent to customers in Philadelphia and anywhere in the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for organizations who lack the resources to build and maintain an in-house Help Desk Call Center but who want fast access to a dependable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting services can guide you in creating an effective new Call Center or revamping your current one, evaluating or modifying Help Desk Call Center application software to meet the unique needs of your business, or adding occasional online staff to supplement your internal Help Desk Call Center resources to handle high-demand scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of experienced information technology consultants offers your computer users in Philadelphia or anywhere in the state of Pennsylvania rapid access to an efficient technical support group with years of experience delivering telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a key driver of company efficiency, and Progent's intent is to resolve instead of merely annotate network issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team offers remote professional consulting support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Philadelphia, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your network support is proactive and automated. By exposing emerging trouble spots before they expand into downtime, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that support multiple operating systems.
How Your Philadelphia Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Philadelphia or anywhere in the state of Pennsylvania, Progent's phone-based computer support engineers are ready to deliver professional and affordable system help the instant your organization requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Philadelphia organization deals with a regular independent consultant or maintains an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to deal with sudden system emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Businesses in Philadelphia
Progent's remote support services enable your Philadelphia business to enjoy the benefits of immediate, expert network support without the cost of managing an in-house IT staff. Your network will acquire greater strategic worth by becoming more available, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most businesses in Philadelphia and throughout Pennsylvania, nearby network support providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve the majority of network problems. However, IT crises may spring up when your regular resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these situations, Progent's online support professionals provide a convenient, quick, and affordable way to supplement your local resources and to convey valuable knowledge to improve your capability to deal with future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people carry less overhead than big consulting firms and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your network grows, network unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve support expertise to insure your network remains available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically begin with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These badly designed environments need careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system infrastructure able to provide the stable foundation to handle current business requirements and ease downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complicated array of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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