UNIX and Linux Phone-based Consulting for

For small companies in Philadelphia Pennsylvania, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support services offer excellent leverage because they have the real-world background and the sophisticated tools to solve most network problems rapidly. This reduces immediate costs because solutions take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to many remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast repairs somehow end up as substantial bills. Progent's skill at handling problems quickly results in your company conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies that ensure the highest level of efficiency for online technical support and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your computer system remotely without violating system security.

Progent's powerful customer support reporting system maintains thorough records of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of support rendered to every customer by every engineer. This history of trouble tickets and solutions is organized as a readily searchable proprietary database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists are able to find the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Philadelphia Pennsylvania or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's online technical support experts possess advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills allows Progent's engineers to handle virtually any crisis likely to crop up in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with multi-operating system networks, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Remote support provided by Progent to small businesses in Philadelphia include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of information technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and certifies a person's technical skills at the master level. CCIEs know how to deal with the most stubborn challenges encountered in network infrastructure design, installation, management, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs are an exceptional value because their broad expertise allows them to solve even the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so you can get urgent assistance for serious network problems that are hurting worker productivity but are not within the experience of your ordinary network maintenance providers. Progent's Cisco CCIE engineers can communicate with your network using sophisticated remote support technology in order to perform efficient, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-expert online service experts offer network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a wide variety of technology support such as Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of online PC desktop consulting and support services including Windows 11 integration and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified System Security Consultants
  Progent's certified CISSP and ISSAP network security consultants can provide a range of system protection solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your business to recuperate quickly after a serious breach. Security services offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; configuring firewalls; building secure architectures for remote and mobile communication; securing your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

• Help Desk Support
  Progent's Help Desk support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for smaller companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who need fast response from an efficient Help Desk with proficient telephone support plus the in-depth expertise to escalate complex tasks to high-level engineers.

  Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk Call Center software products to address the particular requirements of your corporation, or adding temporary online personnel to reinforce your internal Help Desk team to handle demanding events like software transitions, major updates, or rolling out brand new applications.

  Progent's Help Desk team of veteran information technology experts provides your customers in Philadelphia Pennsylvania immediate communication with a large support group with substantial experience delivering phone support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a significant driver of business productivity, and Progent's goal is to resolve rather than merely report IT problems.

• Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting staff provides online advanced engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For more information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Mac professionals can support the artistic facets of Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or establishing an audio/video production studio.

  Remote Network Monitoring Services
  Progent offers businesses in Philadelphia Pennsylvania online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating possible trouble spots before they expand into crashes, system monitoring can minimize inconvenient and expensive service failures. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a combination of OS platforms.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.