For small businesses located in Philadelphia or anywhere in Pennsylvania, Progent provides help for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support services represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve most network problems quickly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where quick solutions manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently results in your company spending less cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to access your network without breaching corporate security.
Progent's proprietary technical support database application keeps detailed documentation describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of services rendered to each client by every Progent engineer. This archive of trouble tickets and repairs is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the best resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Philadelphia or anywhere in Pennsylvania or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote technical service professionals possess credentials in a comprehensive set of technologies. This breadth of capability permits Progent's consultants to handle almost any emergency that may take place in a small or midsize business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help companies with mixed-operating system environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to customers in Philadelphia and throughout the state of Pennsylvania include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to current MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates an individual's network technology skills at the master level. Cisco CCIEs can handle even the most stubborn problems surrounding network planning, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs offer excellent value since their deep expertise permits them to resolve the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get immediate assistance for serious network issues that are crippling worker productivity but are beyond the comfort zone of your local network service group or consultant. Progent's CCIE engineers can interface to your computer system by means of state-of-the-art on-line troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and ISSAP network security engineers offer a range of security services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your business to recover rapidly after a serious breach. Security support services available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Philadelphia Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for small businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick response from an efficient Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent extension of your current Helpdesk organization. Progent's Virtual Call Center can operate as an escalation option to handle complex technical challenges, or be available in those instances when your ordinary service providers are too busy.
Progent's Help Desk consulting services can assist you in establishing an effective new Call Center or improving your current organization, identifying or enhancing Help Desk software products to handle the special needs of your company, or providing temporary online personnel to reinforce your internal Call Center team during demanding situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced information technology consultants offers your customers in Philadelphia or anywhere in the state of Pennsylvania fast assistance from a large support resource with extensive background offering telephone-based consulting and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a solid contributor to business efficiency, and Progent's goal is to resolve rather than just annotate technical problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote advanced engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To read additional information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can promote the creative components of Apple Mac environments by delivering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or building an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Philadelphia, or anywhere in the state of Pennsylvania, remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent for your environment so your network support is proactive rather than reactive. By uncovering possible issues before they cause network outages, automated monitoring can ward off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a combination of platforms.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services