For small businesses located in Philadelphia or anywhere in Pennsylvania, Progent provides help for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support services represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve most network problems quickly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where quick solutions manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently results in your company spending less cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to access your network without breaching corporate security.
Progent's proprietary technical support database application keeps detailed documentation describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of services rendered to each client by every Progent engineer. This archive of trouble tickets and repairs is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the best resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Philadelphia or anywhere in Pennsylvania or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote technical service professionals possess credentials in a comprehensive set of technologies. This breadth of capability permits Progent's consultants to handle almost any emergency that may take place in a small or midsize business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help companies with mixed-operating system environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to customers in Philadelphia and throughout the state of Pennsylvania include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to current MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates an individual's network technology skills at the master level. Cisco CCIEs can handle even the most stubborn problems surrounding network planning, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs offer excellent value since their deep expertise permits them to resolve the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get immediate assistance for serious network issues that are crippling worker productivity but are beyond the comfort zone of your local network service group or consultant. Progent's CCIE engineers can interface to your computer system by means of state-of-the-art on-line troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2013 design,
Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of remote desktop services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Philadelphia Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service options for small organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for small companies who don't have the money or time to support an in-house Help Desk but who require fast communication with an effective Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent reinforcement of your existing Call Center resources. Progent's Virtual Call Center can operate as an escalation resource to handle the most difficult network challenges, or be available in overflow instances when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or improving your established one, selecting or enhancing Help Desk Call Center software to handle the special demands of your business, or adding temporary online staff to reinforce your existing Help Desk team during demanding events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran network consultants offers your workers in Philadelphia or anywhere in the state of Pennsylvania instant assistance from a dependable network service resource with substantial experience providing phone help and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business efficiency, and Progent's intent is to resolve instead of simply track IT issues.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Excel. To learn more information about Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh environments by offering remote help support and training in imaging, audio, and video. Progent's consultants offer help in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, remote network monitoring services based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer maintenance is proactive and automated. By spotting potential trouble spots before they result in downtime, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a variety of OS platforms.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services