For small companies in Philadelphia Pennsylvania, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support services offer excellent leverage because they have the real-world background and the sophisticated tools to solve most network problems rapidly. This reduces immediate costs because solutions take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to many remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast repairs somehow end up as substantial bills. Progent's skill at handling problems quickly results in your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies that ensure the highest level of efficiency for online technical support and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your computer system remotely without violating system security.
Progent's powerful customer support reporting system maintains thorough records of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of support rendered to every customer by every engineer. This history of trouble tickets and solutions is organized as a readily searchable proprietary database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists are able to find the most efficient solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Philadelphia Pennsylvania or to find out additional information about Progent's phone support programs, call Progent at
Online Network Support Services Offered Progent
Progent's online technical support experts possess advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills allows Progent's engineers to handle virtually any crisis likely to crop up in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support provided by Progent to small businesses in Philadelphia include:
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Progent in addition can deliver a wide array of online PC desktop consulting and support services including Windows 11 integration and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk Call Center software products to address the particular requirements of your corporation, or adding temporary online personnel to reinforce your internal Help Desk team to handle demanding events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology experts provides your customers in Philadelphia Pennsylvania immediate communication with a large support group with substantial experience delivering phone support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a significant driver of business productivity, and Progent's goal is to resolve rather than merely report IT problems.
Progent's Mac professionals can support the artistic facets of Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Philadelphia Pennsylvania online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating possible trouble spots before they expand into crashes, system monitoring can minimize inconvenient and expensive service failures. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a combination of OS platforms.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
City | Address | Phone | Link |
Allentown | 1275 Glenlivet Drive, Suite 100 Allentown, PA 18106 United States |
(484) 656-7222 | Allentown Network Support Services |
Harrisburg | 2225 Sycamore Street Harrisburg, PA 17111 United States |
(717) 999-2880 | Harrisburg Network Support Services |
Philadelphia | 1735 Market Street, Suite 3750 Philadelphia, PA 19103 United States |
(267) 592-4430 | Philadelphia Network Support Services |
Wilmington | 1521 Concord Pike (US 202) Wilmington, DE 19803 United States |
(302) 425-9800 | Wilmington Network Support Services |