For small companies located in Philadelphia Pennsylvania, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they have the real-world background and the advanced tools to solve the majority of network issues quickly. This reduces immediate costs because service calls take up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where fast fixes manage to turn into large invoices. Progent's penchant for disposing of problems efficiently translates into your business saving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which promote the highest level of efficiency for online consulting and repair for small and midsize business information systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to access your company's environment remotely without compromising system security.
Progent's advanced service reporting application includes comprehensive histories describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of services delivered to each customer by every engineer. This archive of problems and repairs is stored as a readily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service experts can find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Philadelphia Pennsylvania or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based support experts possess credentials in an extensive set of technologies. This broad scope of IT skills allows Progent's engineers to tackle practically any emergency that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical services provided by Progent to customers in Philadelphia include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and certifies an individual's network technology skills at the master level. Cisco CCIEs know how to deal with the most intractable issues surrounding network planning, integration, administration, protection, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating software updates. CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to resolve even the most intractable problems rapidly. In typical cases, less qualified consultants can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network infrastructure problems that are hurting worker productivity but are beyond the experience of your local computer support resources. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via advanced remote support technology to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert online support experts offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to clean up rapidly following a damaging breach. Security solutions offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract projects that small companies often request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Philadelphia Pennsylvania Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who don't have the money or time to support an internal Help Desk Call Center but who require quick communication with an efficient Help Desk with proficient phone support as well as the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or revamping your current one, identifying or enhancing Help Desk software products to address the unique needs of your business, or adding temporary phone support staff to work with your existing Help Desk team during demanding situations like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your clients in Philadelphia Pennsylvania rapid contact with an effective support group with substantial background offering telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of business success, and Progent's policy is to resolve and not merely record technical issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, Office Project, MS Word, and MS Office Excel. To learn additional information concerning Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the imaginative components of Mac environments by delivering phone-based help support and training in graphics, sound, and video. Progent's support professionals offer help in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent offers companies in Philadelphia Pennsylvania remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By spotting potential trouble spots before they result in full-scale emergencies, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a combination of operating systems.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania