For small companies in Philadelphia or anywhere in Pennsylvania, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network problems quickly. This lowers direct costs because solutions require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical online support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick solutions somehow turn into big bills. Progent's penchant for disposing of problems quickly results in your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a set of customized technologies and proven processes which permit the maximum degree of efficiency for online technical support and repair for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's Technical Response Center to communicate with your system without breaching corporate security.
Progent's advanced service database system stores extensive records for the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help rendered to each Progent customer by any engineer. This database of issues and responses is stored as a conveniently accessible proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft permit access to other extensive technical support databases and allow fast response from vendors' internal engineering staff so Progent's remote service specialists are able to determine optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Philadelphia or anywhere in Pennsylvania or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's online technical support engineers have certified skills in a comprehensive array of disciplines. This breadth of technical skills permits Progent's engineers to address almost any emergency that may crop up in a small company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To help companies with mixed-operating system networks, Progent also provides access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support available from Progent to customers in Philadelphia and anywhere in the state of Pennsylvania include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and validates a person's networking knowledge at the master level. CCIEs can resolve even the most complex problems encountered in network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad experience allows them to solve even the most intractable problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for complex network issues that are hurting business productivity but are outside the scope of your ordinary network maintenance resources. Progent's CCIE engineers can interface to your network using advanced on-line support technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can provide network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop services including Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recover rapidly after a serious breach. Security consulting services available from Progent include: thorough security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses often need. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Philadelphia Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are intended for small organizations who lack the budget to build and maintain an internal Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in creating an effective new Call Center or revamping your current organization, identifying or enhancing Help Desk software products to handle the particular requirements of your company, or providing occasional online staff to supplement your existing Help Desk Call Center resources to deal with demanding situations like software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of experienced information technology experts gives your customers in Philadelphia or anywhere in the state of Pennsylvania fast contact with a reliable network service group with extensive background providing phone consulting and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's intent is to fix rather than just annotate network problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply online advanced engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To find out additional information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh environments by offering remote help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent offers businesses in Philadelphia, or anywhere in the state of Pennsylvania, online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your network support is proactive and automated. By anticipating looming problems before they grow into full-scale emergencies, system monitoring can head off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a combination of platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania