For small businesses in Philadelphia Pennsylvania, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support services offer exceptional value because they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems quickly. This reduces direct costs since service calls take up fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where quick fixes somehow end up as large invoices. Progent's skill at handling technical issues efficiently results in your company spending less money.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that promote the highest degree of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your environment without breaching network security.
Progent's advanced technical support reporting application keeps comprehensive documentation for the support that Progent's customers have received. Progent's authorized consultants have access to the history of all help rendered to each client by every Progent engineer. This database of problems and repairs is stored as an easily exploitable support knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional vast support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's online consulting specialists can find optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Philadelphia Pennsylvania or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of technologies. This breadth of IT skills permits Progent's engineers to manage virtually any crisis that may occur in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To help clients with mixed-operating system environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to small businesses in Philadelphia include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology such as network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy applications to current Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and certifies an individual's technical knowledge at the master level. CCIEs can deal with even the most complex issues encountered in network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience allows them to resolve even the most intractable problems rapidly. In typical cases, less experienced service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick phone access to a CCIE so you can get timely help for complex network issues that are crippling business productivity but are not within the comfort zone of your regular IT service personnel. Progent's Cisco-qualified CCIE support experts can connect to your network via sophisticated remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts offer computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up quickly after a damaging penetration. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; configuring firewalls; building secure architectures for remote and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Philadelphia Pennsylvania Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who don't have the money or time to build and maintain an in-house Call Center but who require fast response from a reliable Help Desk with professional phone support as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your established organization, selecting or customizing Call Center software to address the particular demands of your business, or providing occasional online personnel to work with your in-house Help Desk team to handle high-demand situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Philadelphia Pennsylvania instant assistance from an efficient support group with substantial background delivering telephone-based consulting and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a key driver of company performance, and Progent's policy is to solve instead of just annotate technical problems.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online professional engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and MS Office Excel. To learn more information about Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic facets of Apple Mac computing by providing phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Philadelphia Pennsylvania remote network monitoring services based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania