For small and midsize businesses in Philadelphia or anywhere in the state of Pennsylvania, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve most network issues quickly. This lowers direct expenses since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. Unlike typical online support companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast fixes manage to turn into big invoices. Progent's penchant for solving technical issues quickly results in your business conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business computer networks. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your computer system without compromising network security.
Progent's sophisticated customer support reporting application stores detailed documentation for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance delivered to each customer by every consultant. This history of issues and responses is stored as a quickly exploitable proprietary knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other massive support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote service experts are able to determine optimal solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Philadelphia or anywhere in Pennsylvania or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive array of products and technologies. This wide range of capability allows Progent's consultants to address virtually any problem likely to crop up in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To support companies with multi-OS networks, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support Offered by Progent to customers in Philadelphia and anywhere in the state of Pennsylvania include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle even the most difficult issues occurring in network infrastructure planning, deployment, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an excellent value because their depth of experience enables them to find solutions for the most difficult problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get timely support for serious network problems that are hurting business productivity but are beyond the experience of your regular computer maintenance providers. Progent's CCIE consultants can connect to your computer system using advanced remote troubleshooting technology to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers offer computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of remote desktop support including Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to recover rapidly after a serious breach. Security support services offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe architectures for remote and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract projects that small companies frequently request. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Philadelphia Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who want quick communication with an efficient Help Desk with professional telephone support as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or modifying Call Center software products to address the unique requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk resources to handle unusually busy events like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network professionals gives your computer users in Philadelphia or anywhere in the state of Pennsylvania rapid access to a dependable network service group with substantial experience delivering telephone-based support and online repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a significant enabler of business success, and Progent's intent is to fix instead of just record network problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Office Project, Word, and Microsoft Excel. To learn additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the creative components of Macintosh systems by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network Monitoring Support
Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By anticipating possible trouble spots before they cause downtime, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments based on a variety of platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services