Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.
Progent locations in the Greater New York Metro Area
||260 Madison Ave
New York, New York, 10016
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
New York, New York, NY 10006
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||One Gateway Center
Newark, New Jersey, 07102
|Sales Phone: 862-373-1253
Link: Newark Network Support Services
||2001 Route 46
Parsippany, New Jersey, 07054
|Sales Phone: 973-939-0009
Link: New Jersey Network Support Services
|Saddle Brook, NJ
||Park 80 West
250 Pehle Avenue
Saddle Brook, New Jersey, 07663
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1650 Market St
Philadelphia, Pennsylvania, 19103
|Sales Phone: 267-592-4430
Link: Philadelphia Network Support Services
For small and midsize businesses in Philadelphia or anywhere in the state of Pennsylvania, Progent provides support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage because they have the real-world background and the advanced tools to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, upset clients, idle employees, and distracted management.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. In contrast to many online support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick repairs manage to turn into big tabs. Progent's skill at handling problems efficiently translates into your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies that promote the maximum level of effectiveness for online help and troubleshooting for small company information networks. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's network without compromising corporate security.
Progent's powerful customer support database application stores comprehensive histories describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the records of assistance provided to each client by every Progent consultant. This database of anomalies and fixes is stored as a conveniently exploitable internal database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other extensive support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Philadelphia or anywhere in Pennsylvania or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote technical service experts have advanced credentials in an extensive array of technologies. This broad scope of capability permits Progent's consultants to handle almost any crisis that may crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To support clients with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online technical services Offered by Progent to small businesses in Philadelphia and throughout the state of Pennsylvania include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of computer technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote help for resolving anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most difficult issues associated with network design, installation, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to find solutions for even the most difficult problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive urgent assistance for complex network infrastructure problems that are impacting business productivity but are not within the experience of your local IT service resources. Progent's CCIE engineers can communicate with your network via state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-certified online service professionals can deliver network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server design,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of remote desktop services such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Qualified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging breach. Security support services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies often request. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Philadelphia Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for smaller businesses who lack the money or time to assemble and manage an in-house Call Center but who want quick communication with an effective Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and operates as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle complex technical challenges, or be available in overflow situations when your other service providers are swamped.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Call Center software to meet the particular requirements of your corporation, or providing temporary online personnel to supplement your existing Help Desk resources to deal with demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Philadelphia or anywhere in the state of Pennsylvania instant contact with a dependable network service resource with years of background offering telephone-based help and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a major driver of company performance, and Progent's policy is to fix and not merely track IT problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced engineering support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To learn more about Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can support the artistic elements of Apple Mac environments by offering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Philadelphia, or anywhere in the state of Pennsylvania, remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so that your network support is proactive rather than reactive. By exposing emerging issues before they grow into crashes, system monitoring can minimize stressful and costly service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple operating systems.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.