Fast Remote Help for Philadelphia Computer Systems
Immediate Online Consulting for Philadelphia NetworksFor organizations located in Philadelphia or anywhere in the state of Pennsylvania, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve the majority of network problems quickly. This lowers direct expenses because service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many remote support firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies that promote the highest degree of efficiency for remote technical support and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's system without violating corporate security.

Progent's proven service reporting application keeps thorough documentation describing all support that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance provided to each customer by every Progent consultant. This archive of issues and repairs is stored as a quickly searchable internal database that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive technical support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the best solutions quickly.

Online technical support services provided by Progent to customers in Philadelphia and throughout the state of Pennsylvania include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the budget to create an in-house Call Center but who want fast communication with an efficient Call Center with professional phone assistance as well as the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless reinforcement of your established Call Center staff. Progent's Virtual Help Desk can serve as a an escalation option to handle complex technical challenges, or be ready in those situations when your ordinary service providers are too busy.

    Progent's Call Center staff of experienced network consultants provides your clients in Philadelphia or anywhere in the state of Pennsylvania rapid contact with a dependable technical support group with extensive background delivering telephone-based support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial enabler of business success, and Progent's intent is to resolve instead of simply record technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Philadelphia, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they cause crashes, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a variety of operating systems.
How Your Philadelphia Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Philadelphia or anywhere in the state of Pennsylvania, Progent's online computer support specialists are ready to provide professional and economical system help the instant your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to fix network problems quickly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Philadelphia organization has a regular freelance consultant or employs an in-house organization that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to fix sudden network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Philadelphia
Progent's online IT consulting services enable your Philadelphia organization to realize the advantages of on-call, expert network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Philadelphia or anywhere in Pennsylvania, local network service providers, whether made up of freelance consultants or an in-house maintenance staff, can resolve the majority of network issues. However, IT crises might spring up when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call service experts provide an easy, quick, and affordable solution to augment your local resources and to transfer valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller companies often rely on individual freelance service providers. While independent service people carry less internal costs than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of backup personnel may force your business to go without help during an IT crisis. As your network expands, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Companies often start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These badly designed environments require careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure that can provide the stable foundation to meet vital business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies require guidance and technical education to negotiate an ever more complex array of product options capable of promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every customer. The discipline of detailing and organizing support records allows more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.