Fast Remote Technical Support for Philadelphia Pennsylvania Information Networks
Immediate Online Consulting for Philadelphia NetworksFor organizations in Philadelphia Pennsylvania, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support lowers direct expenses because service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick solutions manage to turn into large bills. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies that allow the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your computer system remotely without violating system security.

Progent's powerful service reporting system keeps thorough histories of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance rendered to every Progent customer by any engineer. This database of issues and repairs is structured as a conveniently searchable internal database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional massive support databases and permit fast response from vendors' in-house engineering staff so Progent's remote consulting experts can determine the most efficient solutions promptly.

Remote technical services offered by Progent to clients in Philadelphia Pennsylvania include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your current one, selecting or customizing Help Desk application software to meet the particular requirements of your business, or adding occasional online staff to reinforce your in-house Call Center group to deal with high-demand situations like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals provides your customers in Philadelphia Pennsylvania immediate contact with a reliable network service resource with substantial experience providing phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a major driver of company success, and Progent's policy is to solve instead of just report network issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Philadelphia Pennsylvania online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT maintenance is proactive and automated. By exposing looming trouble spots before they grow into network outages, automated monitoring can avoid stressful and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a variety of operating systems.
How Your Philadelphia Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Philadelphia Pennsylvania, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the moment your company requires it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Philadelphia organization works with a regular freelance consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to address sudden system crises or especially tough integration projects.

Advantages of Progent's IT Support for Offices in Philadelphia Pennsylvania
Progent's remote network troubleshooting services allow your Philadelphia company to experience the benefits of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most offices in Philadelphia Pennsylvania, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, major troubles may spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call support professionals give you a convenient, fast, and affordable solution to augment your regular help and to pass on useful information to increase your capability to deal with future issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although independent consultants carry smaller internal costs than larger consulting companies and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to wait for help during an emergency. As your company grows, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the business. These poorly built environments need proper assessment, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure that can deliver the stable foundation to handle current business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated maze of technology options available for promoting business growth and enhancing efficiency. They hardly need a network consultant who is motivated to sell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of network service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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