Fast and Affordable Remote Technical Support for Philadelphia Information Networks
Fast Online Consulting for Philadelphia SystemsFor companies in Philadelphia or anywhere in the state of Pennsylvania, Progent provides remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve most information system issues quickly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick fixes somehow turn into major invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies which allow the highest level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to link to your company's network without violating system security.

Progent's advanced service reporting application keeps thorough documentation describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support rendered to each Progent customer by every engineer. This history of anomalies and solutions is stored as an easily exploitable support knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online consulting experts are able to find the best solutions in the least time.

Remote support services available from Progent to clients in Philadelphia and anywhere in the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are designed for companies who lack the resources to support an internal Call Center but who need fast communication with a dependable Help Desk with professional phone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent reinforcement of your current Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network challenges, or be ready in hectic circumstances when your regular resources are overwhelmed.

    Progent's Call Center staff of seasoned information technology professionals provides your computer users in Philadelphia or anywhere in the state of Pennsylvania instant assistance from a dependable technical support resource with years of background providing telephone-based consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a crucial driver of business productivity, and Progent's target is to fix instead of simply record network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they expand into crashes, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on multiple operating systems.
How Your Philadelphia Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Philadelphia or anywhere in the state of Pennsylvania, Progent's online computer support engineers can deliver effective and cost-effective system help the moment your company needs it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Philadelphia office works with a local independent support technician or maintains an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to solve unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Philadelphia
Progent's online IT consulting services allow your Philadelphia company to enjoy the benefits of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most organizations in Philadelphia or anywhere in Pennsylvania, nearby computer service resources, whether made up of independent consultants or an internal maintenance staff, can solve the majority of technical problems. However, serious problems sometimes spring up when your regular resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual support people. In these cases, Progent's online support experts provide an easy, quick, and economical way to augment your local help and to transfer valuable knowledge to improve your ability to deal with downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices often depend on independent freelance service providers. While freelance service people carry less overhead than larger support companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your network grows, system downtime and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to insure your network is always available.

  • Build a Scalable Basis for Smooth Growth
    Businesses often start with an IT architecture created on a modest budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. These poorly designed environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complex array of product options available for promoting business success and enhancing productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, at the front lines of network support, performing a broad range of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.