Immediate Online Technical Support for Philadelphia Pennsylvania Computer Networks
For businesses located in Philadelphia Pennsylvania, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike many online service firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum level of effectiveness for online help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to connect to your company's environment without breaching system security.
Progent's advanced customer support reporting application stores comprehensive histories describing the support that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance delivered to each Progent customer by any Progent engineer. This database of anomalies and resolutions is organized as a quickly exploitable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other massive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find the best solutions in the least time.
Online technical support services offered by Progent to companies in Philadelphia Pennsylvania include:
Authorized Windows Experts
Progent's Microsoft-expert remote service professionals can provide computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to help your company to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging challenges encountered in network planning, installation, administration, security, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or identifying software updates. Cisco CCIEs provide excellent value because their depth of expertise allows them to find solutions for problems quickly. In common cases, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of sophisticated on-line troubleshooting technology to perform efficient, safe, and economical diagnosis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's top-selling family of connectivity products by providing consulting services that include:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security services that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to clean up quickly following a serious penetration. Security services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Philadelphia Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk team of seasoned information technology consultants provides your computer users in Philadelphia Pennsylvania immediate assistance from a large technical support group with years of experience delivering phone consulting and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial contributor to business efficiency, and Progent's goal is to solve rather than merely report network issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team provides online and in-depth engineering expertise and education in special application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Philadelphia Pennsylvania online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your IT support is proactive and automated. By uncovering potential problems before they result in crashes, automated monitoring can head off stressful and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support a variety of operating systems.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Philadelphia Pennsylvania, Progent's phone-based computer support engineers can provide effective and economical IT support the moment your business has to have it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix computer problems rapidly while eliminating the cost and lost time associated with on-site service visits.
Even if your Philadelphia business relies on a local freelance support technician or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to solve unexpected system crises or especially complicated integration problems.
Details of Progent's Online Computer Support for Philadelphia Pennsylvania
Progent's online help, Internet-based repair, network security consulting, and network administration services offer companies in Philadelphia Pennsylvania the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Philadelphia Pennsylvania and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for phone help and asks for no periodic subscription fee for support services delivered during normal business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Application Programming
Apple Macintosh Support
Amazon MWS Programming and Debugging
By offering a full service one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that meet the unique needs of your business.
- State of the Art Online Connectivity Software
Protected remote connectivity allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive personal service call. Cutting-edge online access software and experienced engineers together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and automated network tracking.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for High System Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and archiving support records allows more effective support and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.