Fast and Affordable Online Help for Philadelphia Pennsylvania Networks
For organizations located in Philadelphia Pennsylvania, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology needed to solve most network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally in incidental costs by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs somehow turn into large bills. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and proven processes which allow the highest degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to access your company's network remotely without compromising network security.
Progent's powerful customer support reporting system maintains extensive histories describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of support provided to each client by any engineer. This database of problems and solutions is structured as a readily exploitable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find the best resolutions in the least time.
Online support services offered by Progent to clients in Philadelphia Pennsylvania include:
Certified MS Windows Support
Progent's Microsoft-premier online support professionals can provide network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network consultants, and certifies a person's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most complex challenges encountered in network planning, integration, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent cost-effectiveness because their broad experience allows them to solve problems quickly. In typical instances, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network by means of advanced remote support tools to provide quick, safe, and economical diagnosis and remediation.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania
Progent's CCIEs can provide help for all of Cisco's market leading selection of connectivity devices by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to clean up rapidly after a damaging breach. Security support services available from Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide range of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Philadelphia Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk software to address the particular requirements of your business, or adding occasional online staff to work with your in-house Help Desk group to handle high-demand situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Philadelphia Pennsylvania fast contact with a reliable support resource with years of background delivering telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a major enabler of company productivity, and Progent's aim is to solve rather than simply track technical problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Philadelphia Pennsylvania remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By detecting potential problems before they expand into full-scale emergencies, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple platforms.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Philadelphia Pennsylvania, Progent's online computer support specialists are ready to provide expert and cost-effective IT help whenever your company requires it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Philadelphia organization has a local independent support technician or employs a full time IT staff that can handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve unexpected system crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Businesses in Philadelphia Pennsylvania
Progent's remote support services enable your Philadelphia company to enjoy the benefits of immediate, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more available, productive, and protected. Advantages to your business include:
- Seamless remote extension of your local IT resources
For most organizations in Philadelphia Pennsylvania, nearby network support resources, whether represented by freelance consultants or an in-house IT staff, can handle typical network issues. However, major troubles might spring up when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these cases, Progent's online support experts offer a convenient, fast, and affordable solution to augment your local resources and to convey valuable information to improve your ability to deal with downstream problems in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller businesses often rely on individual freelance service providers. While freelance consultants carry less overhead than larger consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may force your company to go without help during an IT crisis. As your company grows, network unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system remains up and running.
- Create a Scalable Foundation for Smooth Growth
Businesses typically begin with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. Such badly designed environments require careful analysis, smart strategic planning, and wide technical expertise to evolve to a system infrastructure able to offer the stable foundation to meet vital business demands and ease future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller offices require guidance and technical training to negotiate an increasingly complex maze of product options available for promoting business success and enhancing productivity. These companies hardly need a network engineer who is attempting to sell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the real needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the front lines of network support, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each customer. The discipline of documenting and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.