Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
Fast and Affordable Online Troubleshooting for Philadelphia Information Networks
For businesses located in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers offer excellent value because they have the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many online service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where fast solutions manage to end up as major tabs. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes that allow the highest degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to access your company's computer system remotely without compromising corporate security.
Progent's proven technical support database system includes extensive documentation of the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of services provided to each client by every Progent consultant. This database of issues and repairs is organized as a quickly searchable proprietary database that permits Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up other extensive technical support databases and permit priority response from vendors' internal product engineers so Progent's remote consulting specialists can find optimal solutions promptly.
Online support offered by Progent to customers in Philadelphia and anywhere in the state of Pennsylvania include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server design,
Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs can handle the most complex issues surrounding network design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating program updates. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience permits them to resolve problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system using state-of-the-art remote support tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of connectivity appliances by providing consulting services that include:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recover rapidly following a serious breach. Security support services offered by Progent include: thorough data security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide array of information technologies including network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's special online consulting services include:
How Your Philadelphia Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the resources to build and maintain an in-house Call Center but who require fast response from an effective Help Desk with professional phone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk Call Center software products to address the particular demands of your company, or providing temporary online staff to supplement your in-house Help Desk Call Center team to handle unusually busy events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network consultants gives your computer users in Philadelphia or anywhere in the state of Pennsylvania fast access to an efficient support group with substantial experience offering telephone-based support and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a significant enabler of company performance, and Progent's goal is to solve and not simply record network problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your IT maintenance is proactive and automated. By spotting emerging problems before they result in full-scale emergencies, system monitoring can avoid stressful and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments based on multiple operating systems.
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Philadelphia or throughout the state of Pennsylvania, Progent's online computer support specialists are ready to provide expert and economical IT support whenever your business requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Philadelphia business works with a local independent support technician or maintains an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Businesses in Philadelphia
Progent's remote support services allow your Philadelphia organization to realize the advantages of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will derive added business value by becoming more available, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most organizations in Philadelphia or anywhere in Pennsylvania, nearby computer service resources, whether made up of independent consultants or an internal maintenance staff, can solve typical technical problems. However, serious problems can strike when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call service professionals offer an easy, fast, and budget-friendly way to augment your local help and to pass on useful information to increase your ability to deal with downstream issues locally.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller organizations often rely on independent freelance service providers. Although independent service people carry smaller overhead than larger consulting companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may require your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service experts to make sure your IT system stays up and running.
- Build a Solid Basis for Smooth Expansion
Organizations often begin with an information system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get piled onto a shaky foundation. When a company grows, stability and scalability issues can impede the success of the organization. These poorly designed environments need proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture able to provide the stable foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of technology options available for promoting business growth and improving productivity. They hardly need a computer consultant who is trying to sell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is built around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the best interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry background, at the forefront of network support, performing a broad variety of IT projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing service activity allows more effective support and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.