Immediate Remote Help for Philadelphia Computer Networks
Urgent Phone Support for Philadelphia NetworksFor companies in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions accumulate minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for remote help is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. Unlike many online service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate situations where fast repairs somehow turn into substantial bills. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to connect to your system remotely without breaching corporate security.

Progent's sophisticated customer support reporting application includes detailed documentation describing all support that Progent's clients have received. Progent's team engineers have the benefit of the details of support rendered to every customer by any Progent consultant. This database of trouble tickets and resolutions is stored as a readily searchable proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional vast support databases and permit fast access to vendors' in-house engineering staff so Progent's remote service specialists can determine the best solutions quickly.

Online technical support services provided by Progent to businesses in Philadelphia and anywhere in the state of Pennsylvania include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or enhancing your existing one, selecting or modifying Call Center software products to address the particular requirements of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources to handle unusually busy situations like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of experienced information technology consultants provides your workers in Philadelphia or anywhere in the state of Pennsylvania instant assistance from a large technical support group with extensive background providing phone support and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a key contributor to company performance, and Progent's goal is to fix and not simply record network problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional engineering support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support multiple platforms.
How Your Philadelphia Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Philadelphia or throughout the state of Pennsylvania, Progent's phone-based network support specialists can deliver effective and economical system help whenever your business has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Philadelphia company works with a regular freelance support technician or employs an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Philadelphia
Progent's online IT consulting services allow your Philadelphia business to have the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most organizations in Philadelphia and throughout Pennsylvania, local network support resources, whether represented by freelance consultants or an internal maintenance staff, can handle typical network issues. On the other hand, serious problems might spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service professionals offer a convenient, fast, and affordable solution to augment your local resources and to pass on useful information to increase your capability to resolve future problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations often rely on independent freelance consultants. Although independent service people have smaller overhead than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of backup help may require your business to wait for help during an emergency. As your company grows, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve support expertise to insure your network stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes can get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the organization. Such badly designed systems need proper analysis, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture that can provide the stable foundation to meet current business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller offices need guidance and technical education to negotiate an ever more complex array of product alternatives available for promoting business success and enhancing productivity. They hardly need a computer consultant who is motivated to resell a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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