Fast Remote Support for Philadelphia IT Networks
Immediate Remote Help for Philadelphia NetworksFor businesses located in Philadelphia or anywhere in the state of Pennsylvania, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they have the real-world experience and have access to the advanced tools necessary to resolve the majority of network problems quickly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor repairs manage to end up as large bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized technologies and field-tested processes which promote the highest level of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your company's environment remotely without violating network security.

Progent's advanced technical support reporting application keeps thorough histories describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help rendered to each client by any engineer. This database of problems and repairs is structured as an easily searchable internal knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft open up additional massive technical databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists can find the most efficient solutions promptly.

Remote technical support services offered by Progent to businesses in Philadelphia and anywhere in the state of Pennsylvania include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight line of IT management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your computer users in Philadelphia or anywhere in the state of Pennsylvania instant communication with a reliable support group with substantial experience delivering phone support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a crucial enabler of business success, and Progent's goal is to resolve instead of just track network issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth engineering support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into network outages, remote monitoring can avoid disruptive and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a mix of platforms.
How Your Philadelphia Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Philadelphia or throughout the state of Pennsylvania, Progent's online computer support specialists are ready to deliver expert and economical system support whenever your business needs it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Philadelphia business relies on a local freelance support technician or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to fix sudden system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Philadelphia
Progent's online technical help services allow your Philadelphia company to enjoy the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    For most businesses in Philadelphia and throughout Pennsylvania, local network support providers, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, serious problems sometimes spring up when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's online support specialists offer a convenient, quick, and economical solution to augment your regular resources and to convey valuable knowledge to improve your capability to handle downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. While independent service people have less overhead than big consulting companies and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your business to go without help during an emergency. As your business grows, network downtime and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your IT system stays available.

  • Create a Solid Basis for Smooth Growth
    Businesses typically begin with an information architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. These badly designed environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to provide the solid foundation to meet critical business demands and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complex array of product options available for promoting business growth and enhancing efficiency. They hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, refined support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the forefront of network support, executing a wide variety of IT tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.