Immediate Online Help for Philadelphia Networks
Immediate Phone Support for Philadelphia SystemsFor organizations in Philadelphia or anywhere in Pennsylvania, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology required to solve the majority of information system issues quickly. This reduces direct expenses because service calls accumulate minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies which permit the maximum degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to interface to your company's computer system without compromising system security.

Progent's powerful customer support database system maintains detailed histories describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of all help rendered to every client by every Progent engineer. This history of issues and resolutions is organized as a quickly exploitable support database that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to determine the most efficient resolutions in the least time.

Remote services available from Progent to customers in Philadelphia and throughout the state of Pennsylvania include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology professionals provides your clients in Philadelphia or anywhere in the state of Pennsylvania immediate communication with a dependable support resource with extensive experience delivering telephone-based help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company success, and Progent's target is to fix instead of merely document technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Philadelphia, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they grow into full-scale emergencies, remote monitoring can head off stressful and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of OS platforms.
How Your Philadelphia Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Philadelphia or throughout the state of Pennsylvania, Progent's phone-based network support specialists can provide expert and affordable system help the instant your company needs it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Philadelphia business deals with a regular independent consultant or maintains a full time IT staff that can deal with the majority of network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to deal with sudden network emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Philadelphia
Progent's online support services enable your Philadelphia business to experience the benefits of immediate, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Philadelphia or anywhere in Pennsylvania, local computer service providers, whether consisting of independent consultants or a full-time maintenance staff, can resolve the majority of network problems. However, serious problems might occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these cases, Progent's online support specialists give you an easy, fast, and budget-friendly way to supplement your local help and to transfer useful information to increase your ability to resolve future problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance consultants carry smaller internal costs than big service firms and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your business grows, network unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup service experts to make sure your network remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations often begin with an information architecture created on a modest budget. Without a robust framework, band-aid repairs often get piled on top of an unstable foundation. When a network grows, stability and expandability issues can impede the success of the business. Such badly designed environments require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a network architecture able to provide the stable foundation to handle critical business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses need advice and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to resell a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.