Onsite and Online Computer Network Consulting and Troubleshooting

Fast and Affordable Remote Technical Support for Philadelphia Pennsylvania Computer Networks
For businesses located in Philadelphia Pennsylvania, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system problems quickly. This reduces direct expenses since service calls use up fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental costs by reducing or avoiding system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to typical online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where fast solutions manage to turn into big invoices. Progent's skill at solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes that allow the maximum degree of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent's online support team can communicate with your system remotely without compromising network security.

Progent's advanced service reporting system maintains extensive histories for all service that Progent's customers have received. Progent's authorized consultants have access to the specifics of all help provided to each Progent client by every Progent consultant. This database of problems and repairs is stored as an easily retrievable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists can find the most efficient resolutions in the least time.

Remote support available from Progent to businesses in Philadelphia Pennsylvania include:

• Authorized MS Windows Support
  Progent's Microsoft-expert online support engineers can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide range of platform support including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Project Server Online planning, Microsoft Office Access Development and Training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a wide array of affordable PC desktop support services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 11 planning and migration assistance and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a person's technical knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges occurring in network planning, integration, management, compliance, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent value since their deep experience permits them to find solutions for problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your environment using the latest remote troubleshooting tools in order to perform efficient, safe, and economical analysis and repair.

  Philadelphia and Eastern Pennsylvania Contact Information:
  Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
  

  Progent locations in Philadelphia and Eastern Pennsylvania

  City	Address	Phone	Link
  Allentown	1275 Glenlivet Drive, Suite 100 Allentown, PA 18106 United States	(484) 656-7222	Allentown Network Support Services
  Harrisburg	2225 Sycamore Street Harrisburg, PA 17111 United States	(717) 999-2880	Harrisburg Network Support Services
  Philadelphia	1735 Market Street, Suite 3750 Philadelphia, PA 19103 United States	(267) 592-4430	Philadelphia Network Support Services
  Wilmington	1521 Concord Pike (US 202) Wilmington, DE 19803 United States	(302) 425-9800	Wilmington Network Support Services

  
  
  

  Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity devices. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you to identify and isolate infected servers and endpoints and protect undamaged assets from being penetrated. If your Philadelphia network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Cleanup Help
  Progent's ransomware recovery consultants can assist your Philadelphia organization to rebuild a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's team of IT security experts bring the broad selection of skills necessary to reconstruct all critical facets of a targeted network quickly and with minimal loss of data. To learn more, see Progent's ransomware cleanup and business continuity expertise.

• CISSP, ISSAP, and CISM Certified Network Security Consultants
  Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up quickly after a damaging penetration. Security support services available from Progent include: thorough information security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR system powered by VMware SRM.

  Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the basic network infrastructure.

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of information technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in environments that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

  Important Linux platforms for which Progent can provide expert support include:
  — RedHat
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These include health monitoring, update management, automated remediation, endpoint setup, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your specified IT staff and your Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files, apps, images, plus virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Support: Outsourced and Shared Call Center Services
  Progent's Shared Service Desk offers a seamless supplement to your in-house support staff. End user access to the Service Desk, provision of technical assistance, issue escalation, ticket generation and tracking, efficiency measurement, and maintenance of the service database are cohesive regardless of whether issues are resolved by your corporate support staff, by Progent's team, or both. Your business has unrestricted versatility to expand or reduce your share of IT support activity as required. Progent provides initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and education. To learn more about ProSight Shared Help Desk, visit ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:

• Help Desk Call Center Expertise
  Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk staff of veteran network consultants gives your workers in Philadelphia Pennsylvania rapid access to a reliable network service group with extensive background delivering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to company productivity, and Progent's policy is to fix and not simply track technical issues.

• Business Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Experts Group can supply phone-based advanced engineering support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring and Reporting Services
  Progent offers businesses in Philadelphia Pennsylvania online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your business so your IT maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of platforms.

Even if your Philadelphia organization relies on a regular freelance consultant or employs a full time IT staff that can deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to deal with sudden system crises or particularly complicated integration problems.

Details of Progent's Online Network Support for Philadelphia Pennsylvania
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer offices in Philadelphia Pennsylvania the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk support and network management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:

• Fast Telephone Contact with Microsoft Premier Experts
  Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Philadelphia Pennsylvania and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, service information, and on-going education.

• Per Minute Billing to Reduce Costs
  Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for phone service and requires no monthly subscription fee for services provided during regular working hours. This saves you from facing big invoices for routine repairs.

• Access to Cisco Network Infrastructure Professionals
  Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.

• Application Specialists Team
  Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts Team covers:
  — Microsoft Dynamics GP/Great Plains Consulting and Customization
  — MS Project and Project Online Expertise
  — Office 365 integration consulting
  — Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
  — Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — Microsoft Power BI Consulting Services
  — UNIX, Linux and Sun Solaris Support
  — Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
  — Oracle DBA Services and Application Development
  — MySQL Database Administration and Application Programming
  — Apple Macintosh Help
  — Amazon Marketplace Web Service Software Design and Programming

  By offering a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that meet the specific requirements of your business.

• Sophisticated Remote Connectivity Software
  Secure remote connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise require a costly onsite visit. Effective online connectivity software and experienced engineers combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite support and remote system analysis.

• Compatibility with Leading VPN Gateways
  Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

• 24-hour Service for Maximum System Uptime
  For offices with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high system availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose workers require instant access to a Help Desk service with effective telephone support and full escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the forefront of network support, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.