Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most successful solutions for maintaining location-independent connectivity to email, scheduling, web applications, and other vital business information. Progent can provide Phoenix, Arizona businesses support from BlackBerry-premier professionals who can assist companies to manage their BlackBerry deployments or transition efficiently to a modern mobile solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the norm for organizations of any size, successful integration and maintenance of RIM BlackBerry solutions has become more challenging. To handle areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small organizations frequently turn to outside consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to design, administer, and repair BlackBerry-based solutions economically and efficiently, dispensing with the need for an internal BlackBerry technology expert and lowering the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's proven online support model, gives small companies an economical alternative for incorporating RIM BlackBerry technology productively into their IT network.

Progent's consultants can assist you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that are right for your business, customize wireless software, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 2925 E Riggs Rd
Chandler, AZ 85249
United States
(480) 530-0566 Chandler Network Support Services
Glendale 5350 W Bell Rd
Glendale, AZ 85308
United States
(623) 321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
United States
(480) 530-0404 Mesa Network Support Services
Phoenix 1 N 1st Street
Phoenix, AZ 85004
United States
(480) 666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
United States
(678) 899-6420 Scottsdale Network Support Services


BlackBerry Enterprise Server (BES) Technical Support
The BlackBerry Enterprise Server (BES) offers companies a single and secure mechanism for incorporating BlackBerry smartphones into their email, collaboration, and software application environment. BlackBerry BES Server allows mobile BlackBerry users to connect to Exchange, IBM Lotus Domino, or Groupwise email and to synchronize BlackBerry devices with workstations to ensure consistent information for applications such a schedules, contact lists, to-do lists, notes, and specialized business software. Due to BlackBerry Enterprise Server integration with Exchange, mobile workers carrying BlackBerry handsets can have effortless connectivity with Exchange email and to instant messaging-aware applications through Microsoft Communications Server and Microsoft Lync Server support.

BlackBerry Enterprise Server Help

Progent's BlackBerry-certified engineers can show you how to plan, implement, and support BlackBerry BES Server so you can improve the efficiency of BlackBerry users, simplify the management of a BlackBerry solution, and lower the expense of supporting mobile workers.

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified experts can also help your company to resolve a broad array of problems concerning synchronization, handset recognition, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online support for small office networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support expenses low and, by solving problems promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including resolving enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring wireless program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements analysis, solution architecture, deployment strategy and execution, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which management approach and hardware products match your needs, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, processors and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry expert can help you to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security specialists to perform company-wide security assessment and compliance validation and suggest improvements to support your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Qualified Consultant
To contact Progent about consulting assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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  • Les Kent has a 35-year history of successful technology integration, executive management, marketing, and operations. He has shown a talent for creating elegant information technology solutions in his roles as as a system architect, programmer, project manager, implementation consultant, and problem solver for small businesses, new ventures, and global corporations.

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    Progent has supported Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has delivered integration, customization, training, and troubleshooting since the product's debut. Progent offers in-depth expertise for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, validate, and carry out a cost-effective upgrade from a a legacy version to the newest version of Microsoft Dynamics GP.

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    Progent's network professionals can help you analyze the possible benefits of Hyper-V-based virtualization for your business, perform pilot installations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network and server architecture for optimal performance with virtual server technology, assist you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, train your network management personnel to track and administer Hyper-V, provide world-class consulting support for improving the security of your virtual machines, design and validate business continuity procedures that maximize system uptime, and deliver ongoing consulting and technical support including low-cost remote repair and comprehensive Help Desk services.

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    Microsoft SQL Server 2008 offers powerful, standardized tools to IT professionals and network users, lessening the difficulty of creating, integrating, administering, and accessing company information and database applications on platforms ranging from handheld devices to enterprise data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on experience and broad knowledge in planning and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.

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