Expanding your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Phoenix company to select the right technologies and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Phoenix, Arizona companies to succeed with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which might be activated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and follow-up software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current tickets, add information, and upload screen captures and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables your company to augment your existing Help Desk staff by sharing responsibilities for Help Desk support services seamlessly between your in-house support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support solution based on the number one professional services automation tool for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your company to provide world-class technical support to your from-home workers, visit Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Phoenix, Arizona business, phone 1-800-993-9400 or refer to Contact Progent.