Enlarging your telecommuter workforce may have a major effect on network architecture, security, and company workflows. Progent has two decades of background assisting SMBs to plan, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Phoenix company to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent offers support services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Phoenix, Arizona companies to with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide transition to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support experts combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or edit their active tickets, add details, and append screenshots or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your company to expand your existing Help Desk team by splitting delivery of Help Desk support services transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution based on the leading professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide world-class IT support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Phoenix, Arizona company, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • Les Kent has a 35-year history of successful technology integration, executive administration, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions during his time as as a network architect, application developer, project manager, implementation expert, and problem solver for small companies, new ventures, and major corporations.

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