Fast and Affordable Online Support for Phoenix Computer Systems
Fast Phone Support for Phoenix NetworksFor businesses located in Phoenix or anywhere in Arizona, Progent offers online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent leverage because they possess the practical background and have access to the advanced tools needed to resolve the majority of network problems quickly. This lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes manage to turn into big tabs. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and proven processes which permit the maximum degree of effectiveness for online help and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your company's network without compromising network security.

Progent's powerful customer support database application maintains comprehensive documentation of all support that Progent's customers have been provided. Progent's staff engineers have access to the details of support provided to every Progent customer by any engineer. This history of trouble tickets and repairs is organized as an easily retrievable support knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional extensive technical databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at the best solutions promptly.

Remote support provided by Progent to clients in Phoenix and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk Call Center application software to address the unique demands of your company, or providing temporary phone support staff to reinforce your internal Help Desk team during high-demand scenarios like software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center team of experienced network consultants offers your workers in Phoenix or anywhere in the state of Arizona quick contact with an efficient support resource with years of experience delivering telephone-based support and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's goal is to solve instead of merely record IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff offers remote professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they result in network outages, automated monitoring can head off stressful and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your Phoenix Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Phoenix or throughout the state of Arizona, Progent's online computer support engineers can provide professional and affordable system help the moment your organization needs it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Phoenix office relies on a regular independent consultant or maintains an in-house organization that know how to deal with common network problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve sudden system crises or particularly tough integration projects.

Features of Progent's Remote Network Services for Phoenix
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services offer companies in Phoenix or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Family of Servers
    Progent offers world-class support for Microsoft’s leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 support, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every staff member to each client. The discipline of documenting and archiving service activity allows more effective service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.