Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.
Progent locations in the Greater Phoenix Metro Area
Fast Online Help for Phoenix Computer Systems
For organizations located in Phoenix or anywhere in Arizona, Progent provides online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve the majority of network issues quickly. This lowers immediate expenses because service calls accumulate fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing avoid scenarios where quick solutions somehow end up as major bills. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized tools and proven methodologies which ensure the highest degree of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to communicate with your company's system without compromising corporate security.
Progent's proven customer support database system stores thorough records for all support that Progent's clients have received. Progent's staff engineers have the benefit of the records of services rendered to each Progent customer by every consultant. This archive of anomalies and repairs is organized as an easily retrievable support knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote service experts can find the best resolutions promptly.
Remote technical services provided by Progent to businesses in Phoenix and throughout the state of Arizona include:
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals offer computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs can handle even the most stubborn challenges associated with network infrastructure design, deployment, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs offer exceptional value because their deep expertise permits them to solve problems quickly. In many instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via state-of-the-art on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity products by offering services such as:
CISSP and ISSAP Qualified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your company to recuperate quickly following a damaging breach. Security support services offered by Progent cover comprehensive information security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Progent can provide expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a broad array of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Phoenix Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Call Center with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting support can support you in building an effective new Help Desk or enhancing your established organization, selecting or modifying Help Desk Call Center application software to handle the special requirements of your business, or adding temporary phone support staff to supplement your existing Help Desk Call Center resources to deal with demanding scenarios like software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Phoenix or anywhere in the state of Arizona fast assistance from a reliable support resource with substantial background offering telephone-based support and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a significant driver of company success, and Progent's aim is to resolve instead of merely track technical problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online professional consulting expertise and education in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your computer support is proactive and automated. By spotting possible trouble spots before they grow into network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support a combination of platforms.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Phoenix or anywhere in the state of Arizona, Progent's phone-based computer support engineers can deliver effective and economical system help the moment your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Phoenix organization works with a regular independent consultant or employs a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or especially complicated integration problems.
Details of Progent's Remote Network Services for Phoenix
Progent's online support, remote repair, system security expertise, and system management services give businesses in Phoenix or throughout the state of Arizona the greatest leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Phoenix and is also ideal for customers in more remote areas of Arizona that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides online support on a per-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for online help and requires no periodic subscription fee for support services delivered during normal business hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, system security planning, and Help Desk outsourcing support. Progent's Experts group offers world-class consulting expertise for critical application areas. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that fit the unique needs of your business.
- Sophisticated Online Access Tools
Protected online connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise demand a costly personal visit. Cutting-edge remote access tools and expert engineers together allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose clients require instant access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of detailing and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.