Fast Online Support for Phoenix Networks
For organizations located in Phoenix or anywhere in the state of Arizona, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional value because they have the real-world experience and have access to the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. Unlike typical online service companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick fixes somehow turn into substantial bills. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized tools and proven processes which permit the highest level of efficiency for online help and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to link to your company's system without violating system security.
Progent's proven service reporting system includes thorough documentation for all service that Progent's clients have received. Progent's team service personnel have access to the records of assistance rendered to each customer by any consultant. This archive of issues and responses is organized as a conveniently retrievable internal database that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical databases and permit fast response from vendors' in-house engineering staff so Progent's remote consulting experts are able to determine the most efficient resolutions promptly.
Online support services provided by Progent to customers in Phoenix and throughout the state of Arizona include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help your company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with the most stubborn problems associated with network planning, installation, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent value since their deep expertise permits them to fix problems rapidly. In common instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your environment using the latest remote support tools to perform efficient, safe, and economical analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity devices. Cisco technology expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover quickly after a damaging penetration. Security support services offered by Progent include: thorough information security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Phoenix Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the resources to create an in-house Help Desk but who require fast communication with a dependable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless supplement to your established Help Desk staff. Progent's Virtual Call Center can act as a an escalation resource to handle complex computer system problems, or be available in those circumstances when your other support engineers are swamped.
Progent's Help Desk Call Center team of veteran network professionals offers your customers in Phoenix or anywhere in the state of Arizona immediate communication with a reliable technical support resource with years of background offering telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a key driver of company productivity, and Progent's target is to fix and not just report network problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, customization, and training services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your computer maintenance is proactive and automated. By detecting potential trouble spots before they grow into full-scale emergencies, proactive monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems powered by a combination of OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Phoenix or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver effective and affordable system support the instant your company needs it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Phoenix office works with a regular independent consultant or maintains an in-house organization that can deal with ordinary network problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to fix unexpected system emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Companies in Phoenix
Progent's online technical help services allow your Phoenix business to experience the advantages of immediate, world-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being increasingly available, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
With most businesses in Phoenix or anywhere in Arizona, nearby computer support providers, whether consisting of outside consultants or an internal IT staff, can solve the majority of technical issues. However, IT crises can spring up when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service specialists give you a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer valuable knowledge to increase your ability to resolve future problems in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller companies commonly rely on individual freelance service providers. Although independent consultants carry smaller overhead than big service companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of fallback help may force your business to go without help during an emergency. As your business expands, network unavailability and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your network remains up and running.
- Build a Scalable Foundation for Seamless Growth
Businesses typically start with an IT system implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly built environments need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle vital business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller organizations need guidance and technical training to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to every client. The discipline of documenting and organizing service records allows more effective service and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.