Immediate Online Support for Phoenix Information Networks
Immediate Remote Consulting for Phoenix SystemsFor businesses located in Phoenix or anywhere in the state of Arizona, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide excellent value because they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid scenarios where speedy. minor solutions somehow end up as large bills. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes that promote the maximum level of effectiveness for online engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your computer system without breaching network security.

Progent's proven technical support database application keeps detailed records for the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of services rendered to each client by every Progent engineer. This history of issues and fixes is structured as a readily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft open up additional vast support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with the most efficient resolutions quickly.

Online technical support services offered by Progent to companies in Phoenix and anywhere in the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or revamping your existing organization, evaluating or modifying Help Desk software products to meet the unique needs of your corporation, or adding occasional online personnel to reinforce your existing Call Center group to deal with demanding scenarios like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran information technology consultants gives your customers in Phoenix or anywhere in the state of Arizona instant communication with a dependable technical support group with substantial background offering telephone-based consulting and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's intent is to fix instead of just record technical issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and education in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, proactive monitoring can minimize inconvenient and costly network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate multiple platforms.
How Your Phoenix Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Phoenix or throughout the state of Arizona, Progent's online computer support engineers can deliver effective and cost-effective system support the moment your organization needs it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Phoenix organization works with a regular freelance consultant or employs an in-house organization that can deal with ordinary network issues, Progent’s Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to fix sudden network crises or especially complicated integration problems.

Details of Progent's Online Computer Support for Phoenix
Progent's phone support, Internet-based repair, network security expertise, and system management services offer businesses in Phoenix or throughout the state of Arizona the greatest leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your office world class network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, executing a broad range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every consultant to every client. The discipline of detailing and organizing support records results in more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won’t release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.