Fast Online Technical Support for Phoenix Arizona Computer Systems
Urgent Online Technical Support for Phoenix NetworksFor businesses in Phoenix Arizona, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools required to solve the majority of information system issues quickly. This lowers immediate costs because service calls require minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes manage to turn into big bills. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote engineering help and repair for information networks of any size. Progent's remote service group can connect to your company's computer system remotely without breaching network security.

Progent's powerful customer support database application includes thorough documentation describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance provided to every customer by every Progent consultant. This archive of anomalies and resolutions is organized as a readily exploitable internal database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' in-house support staff so Progent's remote service experts can come up with the best resolutions in the least time.

Remote technical support services available from Progent to customers in Phoenix Arizona include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by providing an environment for performing common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT management personnel and your assigned Progent consultant so emerging problems can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast restoration of important files/folders, applications, images, and VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a seamless supplement to your internal IT support team. Client access to the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are cohesive whether issues are resolved by your internal network support group, by Progent's team, or a mix of the two. You have unrestricted flexibility to extend or shrink your share of support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software plus documentation, testing and education. For details about ProSight Shared Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center application software to address the unique needs of your corporation, or adding temporary phone support staff to reinforce your in-house Help Desk team to deal with high-demand situations such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Phoenix Arizona instant access to a large support resource with substantial experience delivering phone support and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of company success, and Progent's intent is to fix instead of merely document technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth consulting support and training in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information about Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Phoenix Arizona remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so that your network support is proactive and automated. By uncovering potential trouble spots before they cause crashes, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by multiple platforms.
How Your Phoenix Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Phoenix Arizona, Progent's online computer support engineers can deliver professional and affordable IT help whenever your organization needs it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Phoenix organization deals with a local independent support technician or employs an in-house IT staff that know how to deal with common network issues, Progent's Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to handle unexpected network emergencies or especially tough integration projects.

Details of Progent's Remote Network Support for Phoenix Arizona
Progent's online help, remote troubleshooting, network security expertise, and network management services offer offices in Phoenix Arizona the greatest leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk services and system management, Progent's experts can deliver your business world class IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the forefront of IT support, executing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    If your company does not need emergency remote help but expects to need technical services with your information system soon, you can conserve time and expenses and ensure that the appropriate expertise will be available when you need it by getting in touch with a Progent sales specialist and registering as a client. For more information, call 800-993-9400 or email information@progent.com.

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    • Microsoft Operations Manager Consulting Services
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    Progent provides a variety of network service bundles for small organizations. These information technology outsourcing and network monitoring services are built around the anticipatory problem solving capabilities of Operations Manager, a state-of-the-art network and system management software platform that monitors the reliability, performance, and safety of your network and isolates incipient troubles before they can bring down your system. With Progent's economically priced network support packages, small businesses can choose a basic co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution.

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    Dynamics GP can help you expand and manage your company better by offering deep availability of decision-driving information and a rapid return on investment. Microsoft Dynamics GP/Great Plains confers important productivity benefits including its ability to extend the presence of your company, handle your accounting, automate financial operations, standardize procedures throughout your business, improve inventory control, increase order accuracy, expand sales and shorten turnaround time, and maximize free cash flow. Progent can help you set up and maintain a robust, secure server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP consultants to make sure you derive the full advantages of your Microsoft Dynamics GP software.

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    Progent's wireless engineers can help small companies plan, select, test, install and maintain protected building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of protection that matches or excels wireline connections. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can help you select and install the wireless link solutions that match your business needs.

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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group online training tailored to address your specific requirements. Progent's consultants also can help you build and maintain a protected, robust server and communications foundation to support your ERP, MRP and accounting solutions.

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    Progent is structured to deliver in-depth remote consulting for all major technical areas common to today's small business information networks and offers an array of vital, on-demand services such as a part-time Chief Information Officer to offer senior-level planning and negotiating capability, a Call Center for help desk support, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management help for major initiatives like site relocations orOS upgrades, connectivity experts for designing high-performance and reliable infrastructure, certified security specialists to verify data protection and compliance, disaster recovery specialists to design and document business continuity plans, and software developers to create, customize, or troubleshoot mission-critical application programs.

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    Progent offers access to a senior specialist with extensive hands-on experience installing, managing, and enhancing immersive telepresence systems from top-tier vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your internal IT management group, your ISP, and your telepresence platform vendor to assist your company increase the business value of your video conferencing solution.

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    Progent's Help Desk Call Center management and co-management service programs help companies to cut costs and improve productivity.

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    Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can help you design, deploy, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Exchange Server, SharePoint Server, Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and get to market quickly.

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    Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner and safer AD environment. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.

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    Progent offers affordable online consulting to help companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security.

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    Cisco has developed a full product line of routers including appliances built to deliver the security, performance, and availability demanded by customers ranging from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and system availability. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, including Cisco's 800 series of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Series Routers.

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    Progent's seasoned ransomware recovery consultants can assist your business to restore an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent's Mac consultants can support the creative facets of Macintosh computing by providing help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

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    Progent's wireless site survey services make it easy to design, install and debug a Wi-Fi network adapted to your environment, offering your business a WLAN that has the reception, speed, capacity, security, and roaming capability your business requires.

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    Progent can assist your business to plan and execute an efficient migration from a Sun Solaris-based information system to a network based on Windows and capable of supporting Microsoft's familiar office productivity suites, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and application experts can assist you to guard your data and reduce productivity discontinuity by designing an efficient transition strategy that preserves your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of existing environment, transition planning and testing, Microsoft Exchange migration support, information and application software porting, and processor and media migration and economization.

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    Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local resources as well as one or more public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

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    Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and custom training. Progent can assist clients to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also assist your business with iPhone integration and iPad synchronization, or migrating to Apple's iCloud. For business environments based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and maintaining a network infrastructure that is available, safe, efficient and aligned with your organization's objectives.

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    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft premier experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and send email, search the Exchange global address list, import addresses, synchronize appointments, and alert people to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are working. Progent also offers specialized onsite Entourage training.

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