Immediate Online Technical Support for Phoenix Information Networks
For companies in Phoenix or anywhere in Arizona, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where fast solutions somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and proven processes that promote the highest level of efficiency for online technical support and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to access your company's system remotely without breaching corporate security.
Progent's proven service database system includes comprehensive records for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help delivered to every Progent customer by every consultant. This history of issues and responses is structured as an easily exploitable internal database that allows Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best solutions in the least time.
Remote support available from Progent to businesses in Phoenix and anywhere in the state of Arizona include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service professionals can provide network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to assist you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to handle the most stubborn problems associated with network infrastructure planning, integration, management, compliance, and troubleshooting. CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. CCIEs are an excellent value since their broad experience allows them to solve problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment via sophisticated remote troubleshooting tools in order to perform efficient, secure, and economical analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's top-selling family of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist you to recuperate quickly following a damaging breach. Security support services offered by Progent include: in depth data security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile communication; protecting your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide array of information technologies including network infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Phoenix Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or revamping your existing organization, identifying or modifying Help Desk Call Center software to handle the special demands of your company, or adding temporary online personnel to supplement your internal Help Desk resources during demanding situations such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology professionals offers your clients in Phoenix or anywhere in the state of Arizona quick contact with an efficient network service resource with substantial background providing telephone-based consulting and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a major contributor to company success, and Progent's goal is to solve rather than merely record technical problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers online advanced consulting expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Phoenix, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so that your IT maintenance is proactive and automated. By detecting looming trouble spots before they expand into downtime, remote monitoring can minimize inconvenient and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that support a variety of OS platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Phoenix or throughout the state of Arizona, Progent's phone-based computer support specialists are ready to provide professional and affordable IT help the moment your organization needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Phoenix business deals with a local independent consultant or employs a full time IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix unexpected network emergencies or particularly complex integration projects.
Details of Progent's Remote Network Support for Phoenix
Progent's online support, remote repair, system security expertise, and system administration services give offices in Phoenix or throughout the state of Arizona the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can provide your business world class network support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Phoenix and is also ideal for networks in geographic regions of Arizona that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone service and asks for no periodic subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services include technology integration, MS Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Programming
MySQL DBA Services and Application Programming
Apple Mac Integration
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that fit the unique needs of your business.
- State of the Art Online Access Tools
Secure online access allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand an expensive personal service call. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for High System Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each client. The discipline of documenting and organizing service activity allows more efficient support and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.