Immediate Remote Technical Support for Phoenix Arizona Information Networks
For businesses in Phoenix Arizona, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor fixes somehow end up as big tabs. Progent's skill at solving problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to link to your network without compromising system security.
Progent's advanced service database system includes comprehensive histories describing the support that Progent's customers have been provided. Progent's team service personnel have access to the history of all help provided to every Progent client by every consultant. This history of issues and responses is organized as a quickly retrievable proprietary database that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts can find the best resolutions quickly.
Remote support services available from Progent to businesses in Phoenix Arizona include:
Certified Windows Experts
Progent's Microsoft-premier remote service engineers offer computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist you business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most stubborn issues encountered in network design, integration, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness because their depth of experience enables them to resolve problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your computer system by means of sophisticated remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of infrastructure appliances by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security solutions to enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to recover quickly following a serious penetration. Security solutions offered by Progent cover comprehensive network security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Phoenix Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center software products to address the special demands of your corporation, or adding occasional online personnel to reinforce your internal Help Desk Call Center group during high-demand situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network professionals gives your clients in Phoenix Arizona rapid access to a large network service group with extensive experience offering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's policy is to solve rather than just report technical problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in special business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Phoenix Arizona online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your IT support is proactive and automated. By exposing looming trouble spots before they evolve into network outages, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a mix of operating systems.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Phoenix Arizona, Progent's phone-based network support specialists can deliver professional and cost-effective system help the moment your company requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Phoenix office has a local independent support technician or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to resolve unexpected system emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Companies in Phoenix Arizona
Progent's remote support services enable your Phoenix business to realize the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT staff. Your information system will derive greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
With most companies in Phoenix Arizona, nearby computer service providers, whether made up of independent consultants or an internal IT staff, can resolve the majority of technical issues. On the other hand, major troubles may strike when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service personnel. In these cases, Progent's online service professionals offer an easy, quick, and economical solution to supplement your regular help and to pass on valuable information to improve your ability to handle future problems locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller organizations often rely on independent freelance consultants. Although independent service people carry less overhead than big service organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to go without assistance during an emergency. As your network expands, network downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your network is always available.
- Build a Scalable Foundation for Smooth Growth
Businesses typically begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. These badly designed systems need proper analysis, intelligent strategic planning, and wide technical expertise to evolve to a system architecture that can offer the solid foundation to meet current business requirements and ease future expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller organizations require guidance and technical education to navigate through an ever more complex maze of technology options available for promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network support, executing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This means that you get not only expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The practice of detailing and archiving support activity allows more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.