Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Fast Remote Support for Phoenix Computer Systems
For companies in Phoenix or anywhere in the state of Arizona, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. This lowers direct costs since service calls require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where fast solutions manage to turn into big bills. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes that promote the highest level of effectiveness for online technical support and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to access your computer system without compromising corporate security.
Progent's sophisticated service reporting system keeps thorough histories for the service that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance provided to each Progent client by any Progent engineer. This history of trouble tickets and resolutions is organized as a conveniently searchable support database that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' in-house support staff so Progent's online consulting experts can come up with optimal resolutions in the least time.
Remote technical support services provided by Progent to businesses in Phoenix and throughout the state of Arizona include:
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote service engineers offer network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to help you business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs can deal with even the most stubborn challenges surrounding network infrastructure planning, integration, management, security, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness since their depth of experience enables them to solve problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of state-of-the-art remote support tools to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of networking devices. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points deployment expertise, Cisco WiFi controllers consulting, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover thorough network security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; installing firewalls; building secure architectures for remote and mobile communication; securing your email infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad range of information technologies such as network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance diagnosing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Phoenix Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the money or time to build and maintain an in-house Call Center but who require quick response from a reliable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent reinforcement of your established Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation alternative for the toughest computer system problems, or be ready in those instances when your regular resources are too busy.
Progent's Help Desk Call Center team of seasoned network experts provides your workers in Phoenix or anywhere in the state of Arizona rapid access to an efficient technical support group with substantial background providing telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a crucial driver of business efficiency, and Progent's policy is to fix instead of merely annotate technical issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Phoenix, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in full-scale emergencies, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a mix of platforms.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Phoenix or anywhere in the state of Arizona, Progent's phone-based network support specialists can provide professional and cost-effective system support the instant your company has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Phoenix organization deals with a local freelance consultant or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with unexpected system emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Companies in Phoenix
Progent's online support services enable your Phoenix company to realize the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your on-site IT resources
With most offices in Phoenix and throughout Arizona, local network service resources, whether consisting of independent consultants or an in-house IT staff, can solve the majority of technical problems. However, major troubles might spring up when local support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service specialists give you a convenient, fast, and economical solution to supplement your regular help and to convey valuable knowledge to increase your ability to handle future issues in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance consultants carry smaller overhead than larger consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve help may force your business to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support expertise to make sure your network is always available.
- Create a Solid Basis for Seamless Growth
Businesses typically start with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the business. Such badly designed environments require proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to handle vital business demands and simplify downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller companies require guidance and technical training to navigate through an ever more complicated array of technology options available for accelerating business growth and enhancing efficiency. They do not need a network consultant who is motivated to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of IT service, executing a wide variety of IT projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to each client. The practice of detailing and archiving support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.