Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.
Progent locations in the Greater Phoenix Metro Area
Fast Remote Support for Phoenix Computer Systems
For companies in Phoenix or anywhere in the state of Arizona, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve the majority of information system problems rapidly. This reduces direct costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental costs by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many online service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which permit the highest level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your network remotely without breaching system security.
Progent's proven technical support database application stores extensive histories for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of assistance delivered to each Progent client by any consultant. This archive of trouble tickets and responses is stored as a conveniently retrievable internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft open up other extensive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions promptly.
Online services offered by Progent to companies in Phoenix and anywhere in the state of Arizona include:
Certified Windows Experts
Progent's Microsoft-qualified online support professionals offer computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies an individual's technical skills at the master level. CCIEs can resolve even the most stubborn challenges surrounding network infrastructure planning, installation, administration, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness because their depth of experience allows them to solve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system via advanced on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of networking devices. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux network against assaults or help your company to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough information security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent offers expert online consulting services to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide array of information technologies such as system infrastructure, email systems, network and process security, plus UNIX and Windows integration. For server economization and easy management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Phoenix Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the resources to support an internal Help Desk Call Center but who need quick communication with a dependable Call Center with proficient telephone assistance as well as the ability to escalate complex problems to high-level engineers.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or revamping your current one, evaluating or enhancing Call Center application software to meet the unique needs of your company, or adding temporary phone support staff to supplement your internal Help Desk team during unusually busy events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals gives your workers in Phoenix or anywhere in the state of Arizona instant access to an efficient technical support resource with substantial background delivering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key driver of company performance, and Progent's intent is to resolve rather than simply document network problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in special application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they result in downtime, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that incorporate multiple operating systems.
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Phoenix or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver effective and economical system help the moment your company requires it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Phoenix organization works with a regular independent support technician or employs an in-house organization that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the expertise to address sudden network crises or especially complex integration problems.
Features of Progent's Remote Network Support for Phoenix
Progent's phone support, Internet-based repair, network security consulting, and network management services offer businesses in Phoenix or throughout the state of Arizona the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your office world class network support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Phoenix and is also ideal for customers in more remote areas of Arizona that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for online service and requires no periodic retainer for services delivered during regular working hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support services include technology integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Support
Microsoft SQL 2016 Application Design and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL DBA Services and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that align with the special requirements of your business.
- State of the Art Online Connectivity Tools
Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require a costly personal visit. State-of-the-art remote connectivity software and experienced engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Support for Leading VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a wide range of technical tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.