Fast and Affordable Online Help for Phoenix Arizona Information Networks
For organizations located in Phoenix Arizona, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve most network problems rapidly. Efficient support reduces direct costs because service calls use up minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where quick fixes somehow turn into substantial bills. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes which allow the highest level of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your computer system remotely without compromising system security.
Progent's advanced service database application maintains thorough histories for the support that Progent's customers have received. Progent's staff consultants have access to the history of support provided to each client by any Progent engineer. This database of issues and resolutions is structured as a conveniently exploitable support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal solutions quickly.
Online technical services available from Progent to companies in Phoenix Arizona include:
Authorized Windows Expertise
Progent's Microsoft-certified online service experts can provide computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist your company to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult problems associated with network design, installation, administration, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their deep expertise permits them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via state-of-the-art remote support technology to provide quick, safe, and affordable analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure products. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to enhance the immunity of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover quickly after a serious breach. Security support services offered by Progent include: in depth network security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent offers expert remote consulting services to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to cover a broad range of computer technologies including network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help resolving problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Phoenix Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting services can guide you in creating an effective new Help Desk or revamping your existing organization, evaluating or customizing Help Desk Call Center software products to handle the particular needs of your corporation, or adding temporary online staff to supplement your internal Call Center resources to deal with unusually busy scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of veteran information technology experts provides your customers in Phoenix Arizona rapid contact with an effective technical support group with extensive background offering phone help and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's goal is to resolve and not merely track technical issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Phoenix Arizona online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your network maintenance is proactive and automated. By spotting possible issues before they cause network outages, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on multiple OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Phoenix Arizona, Progent's online computer support engineers are ready to provide professional and cost-effective IT support whenever your business has to have it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Phoenix organization has a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the experience to fix sudden network crises or especially complicated integration problems.
Details of Progent's Online Computer Support for Phoenix Arizona
Progent's phone help, remote repair, network security expertise, and system management services offer businesses in Phoenix Arizona unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Phoenix Arizona and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum charge for online help and requires no monthly retainer for support services delivered during normal business hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff specialists with skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services include system integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for critical application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your business.
- State of the Art Online Access Software
Protected online access permits Progent's support experts to observe exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise demand an expensive onsite visit. Sophisticated remote connectivity tools and expert engineers combine to enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For companies with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose workers need instant access to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of detailing and archiving support records allows more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.