Immediate Remote Troubleshooting for Phoenix Arizona Computer Networks
For companies in Phoenix Arizona, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISSP-certified security experts to help with advanced security design and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. This reduces direct costs because service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to many online support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where quick solutions manage to end up as big invoices. Progent's skill at handling problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and proven methodologies which allow the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your network without compromising system security.
Progent's proven technical support database application keeps thorough documentation for all service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of all help provided to every customer by any engineer. This database of issues and solutions is organized as a quickly searchable proprietary database that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional vast technical databases and permit quick response from vendors' internal support staff so Progent's remote service experts are able to find optimal resolutions promptly.
Remote technical services provided by Progent to clients in Phoenix Arizona include:
Certified Windows Experts
Progent's Microsoft-expert remote service professionals can deliver computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates an individual's technical skills at the expert level. CCIEs know how to deal with the most difficult challenges surrounding network infrastructure planning, deployment, management, protection, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience enables them to find solutions for problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using advanced remote troubleshooting tools to perform efficient, secure, and affordable analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of networking devices by offering services such as:
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recuperate rapidly after a damaging breach. Security services offered by Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; configuring firewalls; building safe architectures for remote and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a broad spectrum of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help analyzing anomalies within UNIX/Linux networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top corporations. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Phoenix Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk application software to address the particular demands of your company, or providing occasional online staff to work with your internal Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of veteran information technology experts offers your workers in Phoenix Arizona rapid contact with an efficient technical support group with extensive background providing telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's goal is to solve rather than simply annotate network issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group offers phone-based professional engineering expertise and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Phoenix Arizona online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your network support is proactive rather than reactive. By exposing potential issues before they expand into downtime, automated monitoring can avoid disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a variety of platforms.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Phoenix Arizona, Progent's phone-based network support engineers can provide professional and cost-effective IT help the instant your company needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Phoenix company has a local independent consultant or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve sudden network emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Phoenix Arizona
Progent's remote IT consulting services enable your Phoenix business to realize the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by being more available, productive, and protected. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most businesses in Phoenix Arizona, local network service providers, whether made up of outside consultants or an internal maintenance staff, can take care of typical technical issues. However, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your onsite support people. In these cases, Progent's online service specialists offer an easy, quick, and affordable solution to augment your regular resources and to pass on useful information to improve your capability to resolve future issues in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller businesses commonly rely on independent freelance consultants. While freelance service people carry smaller internal costs than larger service organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your network grows, network unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your network is always up and running.
- Build a Scalable Basis for Seamless Expansion
Companies typically start with an information architecture implemented on a modest budget. Without a strong framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly designed systems require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet current business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller companies require guidance and technical education to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and improving efficiency. They do not need a computer engineer who is trying to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the recommended
solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of network service, performing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for applying computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.