Immediate Remote Troubleshooting for Phoenix Arizona Computer Systems
Immediate Remote Support for Phoenix SystemsFor companies located in Phoenix Arizona, Progent offers online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide exceptional value because they have the practical experience and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially important in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and proven methodologies that allow the highest degree of effectiveness for remote consulting and repair for computer networks of any size. Progent's online support team can access your company's network remotely without breaching corporate security.

Progent's powerful technical support reporting application includes comprehensive histories for the support that Progent's customers have received. Progent's staff consultants have access to the specifics of support provided to every Progent client by every consultant. This archive of issues and repairs is structured as a conveniently retrievable internal database that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up other vast technical support databases and allow priority access to vendors' internal support staff so Progent's remote consulting specialists can find the most efficient solutions in the least time.

Remote technical support services available from Progent to customers in Phoenix Arizona include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT management staff and your Progent technical consultant so emerging problems can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are on a unit that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this added form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your core support organization. Client interaction with the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether issues are taken care of by your corporate support resources, by Progent's team, or both. Your business has complete versatility to extend or reduce your share of support activity as needed. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training. To find out more about ProSight Co-Managed Support, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or enhancing your established one, selecting or enhancing Call Center application software to handle the unique needs of your corporation, or providing occasional phone support personnel to work with your in-house Call Center group during demanding scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Phoenix Arizona immediate assistance from a reliable technical support resource with extensive experience providing phone help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a key driver of business performance, and Progent's goal is to solve rather than simply record technical issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Phoenix Arizona remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting looming problems before they expand into crashes, proactive monitoring can head off inconvenient and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a mix of platforms.
How Your Phoenix Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Phoenix Arizona, Progent's phone-based computer support specialists can deliver effective and affordable IT help whenever your organization requires it. More than two decades of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Phoenix organization works with a regular freelance consultant or maintains a full time IT staff that can handle typical network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Phoenix Arizona
Progent's online help, remote troubleshooting, network security expertise, and system management services give companies in Phoenix Arizona unparalleled leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your organization world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical experience, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, at the forefront of network support, executing a wide variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    • Nexus Switch Computer Engineer
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    Nexus series switches are designed to provide the speed, scale, dependability, cloud readiness, capacity, data protection and manageability needed to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide remote and on-premises consulting and troubleshooting services to help you to plan an efficient network architecture, build test environments to validate your switching solution, deploy Nexus switches, define and implement appropriate policies, perform security vulnerability assessments, configure proactive monitoring and alert systems, consolidate network resources by means of virtualization, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and take advantage of the advanced zero-downtime features incorporated into Nexus switches. Progent can also assist your business to migrate efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus switches.

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    • 24/7 Microsoft Exchange 2007 Specialist
    Exchange 2007 Edge Server Remote Consulting

    Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, simplifies ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the configuration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.

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    • Cisco VoIP Phones and Unified CM Network Consultants
    7900 Series IP Phone Information Technology Consulting

    Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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