Enlarging your at-home workforce may have a major impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to plan, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Phoenix company to pick the appropriate technologies and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Phoenix, Arizona businesses to succeed with any facet of building a high-functioning work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

Infrastructure for Teleworkers
Setting up the network infrastructure needed to support an at-home workforce can be particularly complex if you must manage a mix of worker-owned equipment such as desktop computers and notebooks, Internet routers, and wireless APs from different vendors and with a variety of OS software and firmware releases. Progent's background providing remote help for both outdated and current IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement essential updates. Support services available from Progent to help you to create a productive telecommuting infrastructure include:

  • Virtual Private Network connectivity allows you to create a safe connection for authorized at-home employees to use IT resources located at your company datacenter or in a public cloud. Progent can help you to deploy and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's AnyConnect software to provide safe VPN connections for a wide selection of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to see and use a remote computer's desktop. This technology gives IT managers substantial control over the computing environment of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert online consulting for setting up home routers from a variety of vendors. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by families and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause performance as well as cybersecurity issues. Progent can assist businesses to resolve these issues by providing expertise like Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless AP setup help.
  • Internet connectivity solutions impact the speed and reliability of connections between telecommuters and the company network. Mission-critical applications might require redundant Internet connections in the event the primary connection fails. Progent offers expertise for selecting ISPs, picking appropriate service bundles, and integrating fault-tolerant Internet connections. Refer to Internet access integration services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Phoenix, Arizona organization, call 1-800-993-9400 or go to Contact Progent.



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  • System Center MOM Consulting Remote Network Monitoring Specialist
  • System Center Management Packs Remote Support Engineer Microsoft SCOM 2012 Migration

  • Nagios Online Consulting
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    Network monitoring ordinarily consists of observing a system's resource utilization in order to identify throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that work under Linux and can be used to monitor mixed-platform environments where UNIX and Windows operate together. Progent's system integration consultants can show you how to take advantage of both these tools to tune and troubleshoot your network. Progent's UNIX consulting professionals offer small businesses and programmers assistance with administering and supporting UNIX and Linux systems that coexist with Windows-based technology.

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    Progent's Citrix-certified experts can assist you to plan, deploy, manage, and troubleshoot a virtualized application delivery solution built on Citrix XenApp. Progent's Cisco CCIE network engineers can help you enhance your network for delivering server and client-side applications, and Progent's datacenter support consultants can help you to manage and maintain a remote datacenter that features high availability, enhanced security, and rapid recovery.

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    Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent continues to offer technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and Progent can in addition help you determine if you should move up to more current firewall products available from Cisco. Progent's Cisco technology experts can help you plan and implement a smooth migration to Cisco ASA 5500-X Series firewalls based on leading practices.

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    IT Outsourcing Companies Desktop and Mobile Device Management

    Progent's Microsoft-certified engineers can assist your company to streamline desktop change and update management by providing expertise with administration solutions like System Center Configuration Manager, Systems Management Server 2003, and WSUS.

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  • Windows Hyper-V 2016 Private Cloud Troubleshooting Award Winning Specialists Windows Hyper-V 2016 Shielded VMs
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    Progentís Technical Response Center offers nationwide extended hours remote support for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone help and remote direct computer connection to isolate and repair technical problems rapidly and economically. The breadth of technical expertise represented by Progent's team of nationwide support engineers makes it possible to escalate even the toughest problems to appropriate specialists as required. For critical issues, the Technical Response Center endeavors to respond to your request for service within one hour.

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    Progent can assist your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management solution or assist you to enhance your current SCCM 2012 ecosystem to accommodate your evolving IT requirements. Also, Progent can assist you to create a software foundation that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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