Besides offering rapid access to guidance from top-tier network professionals and subject matter experts (SBEs) to help Phoenix, Arizona businesses to resolve discrete IT issues or longer-term projects, Progent can provide short-term staff augmentation to deal with more generalized services like desktop support, IT management, and Call Center response. Temporary staffing makes it possible for businesses to respond to anticipated or unplanned increases in demand for network services, which may be caused by situations like mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Temporary staffing can also fill voids resulting from the absence of full-time staff members because of scheduled vacations, health issues, termination, etc.
Advantages of Progent's Temporary IT Staffing Services
Progent's short-term supplemental staffing services give organizations the flexibility to react to increases in demand for network services without being saddled with the expense and hassle associated with reviewing and hiring reliable IT help and without the burden of adding to your in-house head count.
Key features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Program
- Rapid availability of seasoned network pros
- Easy initiation, termination, and re-engagement of services
- Seamless augmentation of your in-house network support team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Strong relationship with a top-level, full-service source for IT support
Progent's shared Call Center program is a proven flexible staff augmentation alternative that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their internal IT staff and Progent's extensive team of technical support specialists. Working as a transparent extension of your full-time Help Desk, Progent's shared Help Desk Call Center program is a collaborative support solution based on by the leading group PSA tool for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT services for businesses of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Phoenix, Arizona Companies
Progent's nationwide roster of certified engineers can provide Phoenix, Arizona companies a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Phoenix, Arizona Companies
To find out more about Progent's temporary staffing services for Phoenix, Arizona companies, call 800-993-9400 or visit Contact Progent.