For small and midsize companies in Phoenix or anywhere in Arizona, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network problems rapidly. This reduces immediate expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for online support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor fixes manage to end up as major invoices. Progent's penchant for disposing of problems quickly results in your business conserving money.
Progent's Remote Service Tools
Over the years, Progent has refined a set of optimized technologies and proven processes that permit the highest degree of efficiency for remote help and troubleshooting for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your computer system remotely without violating corporate security.
Progent's advanced customer support reporting system keeps thorough histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services provided to each client by every engineer. This history of problems and solutions is organized as a conveniently accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Phoenix or anywhere in Arizona or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online network support professionals possess credentials in a comprehensive set of technologies. This wide range of capability allows Progent's engineers to resolve practically any problem likely to crop up in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to businesses with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online services available from Progent to customers in Phoenix and throughout the state of Arizona include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide range of information technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from older systems to the latest Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve even the most intractable challenges encountered in network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional value because their depth of experience permits them to find solutions for the most intractable problems quickly. In typical instances, less experienced engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can get timely support for complex network infrastructure issues that are lowering business productivity but are not within the experience of your local IT maintenance personnel. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of sophisticated remote troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP and ISSAP network security consultants offer a range of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a serious penetration. Security support services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Phoenix Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are intended for smaller businesses who lack the money or time to create an internal Call Center but who need fast communication with an effective Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Call Center or enhancing your established organization, selecting or modifying Help Desk application software to address the unique demands of your business, or providing occasional phone support personnel to supplement your existing Help Desk group during high-demand scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Phoenix or anywhere in the state of Arizona immediate assistance from an effective technical support resource with years of background providing telephone-based support and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a solid driver of company performance, and Progent's intent is to fix rather than merely record IT issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional consulting expertise and education in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. For more about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the imaginative components of Apple Mac environments by delivering phone-based consulting services and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Phoenix, or anywhere in the state of Arizona, remote network and server monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they expand into network outages, system monitoring can avoid stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of operating systems.
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area