For small businesses located in Phoenix Arizona, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business IT systems. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to access your system remotely without violating system security.
Progent's powerful technical support reporting system includes detailed histories describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support provided to every customer by every Progent engineer. This archive of trouble tickets and repairs is structured as an easily retrievable proprietary database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available other massive technical databases and permit priority response from vendors' in-house support staff so Progent's online consulting specialists can determine optimal solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Phoenix Arizona or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote consulting professionals offer credentials in an extensive array of products and technologies. This wide range of technical skills allows Progent's engineers to handle virtually any problem that may occur in a small or midsize company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To help customers with mixed-operating system networks, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to clients in Phoenix include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology such as system infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs know how to handle the most stubborn challenges encountered in network design, integration, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to resolve the most intractable problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get timely help for complex network infrastructure problems that are hurting worker efficiency but are not within the experience of your ordinary IT support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment via state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-premier online service professionals offer computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and integration,
Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently need. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Phoenix Arizona Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for smaller businesses who don't have the resources to create an internal Help Desk Call Center but who need quick access to a reliable Help Desk with professional phone support plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center software to handle the special requirements of your corporation, or providing temporary phone support staff to reinforce your existing Help Desk resources to handle high-demand situations such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of experienced information technology consultants provides your workers in Phoenix Arizona immediate assistance from a reliable technical support resource with extensive background offering telephone-based help and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company success, and Progent's intent is to solve instead of just record IT problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Word, and Excel. To find out additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the creative aspect of Apple Mac systems by delivering phone-based help support and education in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or setting up an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Phoenix Arizona online computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent for your business so your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into downtime, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that support multiple OS platforms.
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area