For small businesses located in Phoenix or anywhere in Arizona, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system problems rapidly. This reduces direct costs because solutions accumulate a smaller number of chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect costs by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick repairs manage to end up as major bills. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Online Service Technologies
Over the years, Progent has refined an arsenal of optimized technologies and field-proven processes that ensure the maximum level of efficiency for online consulting and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to connect to your system remotely without breaching network security.
Progent's proprietary technical support database system includes detailed records of all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support delivered to every Progent client by any consultant. This archive of issues and solutions is stored as a readily exploitable support knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional massive technical databases and permit quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to find optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Phoenix or anywhere in Arizona or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote network support engineers have credentials in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to manage virtually any emergency likely to take place in a small company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support companies with multi-operating system networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support available from Progent to companies in Phoenix and throughout the state of Arizona include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for resolving anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. CCIEs can deal with even the most stubborn issues associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience permits them to fix even the most complex problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get timely help for serious network problems that are impacting worker productivity but are not within the experience of your regular IT service personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment using the latest remote troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support engineers offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2013 application development,
Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to recover quickly after a serious breach. Security services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses frequently need. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Phoenix Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for smaller companies who lack the budget to create an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and serves as a transparent reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the most difficult technical problems, or be ready in hectic instances when your other support engineers are too busy.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to meet the unique needs of your corporation, or providing temporary online staff to work with your existing Call Center resources during high-demand scenarios like software transitions, mass updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology consultants provides your customers in Phoenix or anywhere in the state of Arizona immediate communication with an effective technical support group with years of experience offering telephone-based help and online diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a crucial enabler of business efficiency, and Progent's policy is to resolve and not simply track technical issues.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced consulting support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative facets of Mac systems by providing remote consulting support and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Phoenix, or anywhere in the state of Arizona, remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your computer maintenance is proactive and automated. By spotting potential trouble spots before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area