For small and midsize businesses located in Phoenix or anywhere in Arizona, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of network problems quickly. This lowers immediate expenses because service calls take up fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast repairs manage to turn into big invoices. Progent's skill at handling technical issues quickly translates into your business conserving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed an array of customized tools and field-proven processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize company information networks. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your computer system without violating corporate security.
Progent's highly evolved customer support reporting system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's authorized consultants have access to the history of support delivered to each customer by any engineer. This archive of anomalies and solutions is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Phoenix or anywhere in Arizona or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based support engineers have certified skills in a comprehensive array of disciplines. This breadth of capability allows Progent's consultants to manage practically any problem that may take place in a small company information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-OS networks, Progent also provides the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support services provided by Progent to companies in Phoenix and throughout the state of Arizona include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology including system infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and migration from legacy systems to the latest Windows or Linux environments. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and validates an individual's network technology skills at the master level. CCIEs can handle even the most difficult problems surrounding network infrastructure design, integration, management, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience allows them to solve the most complex problems quickly. In many cases, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive urgent support for serious network infrastructure issues that are hurting business productivity but are outside the experience of your local computer support personnel. Progent's Cisco CCIE consultants can connect to your computer system via state-of-the-art remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of online desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM and CISSP network security engineers offer a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly following a damaging breach. Security consulting services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; designing secure architectures for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Phoenix Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small companies who lack the money or time to assemble and manage an in-house Call Center but who require fast access to a reliable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center application software to address the special demands of your business, or adding temporary phone support personnel to reinforce your internal Call Center group to handle unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network professionals provides your clients in Phoenix or anywhere in the state of Arizona immediate access to a reliable network service group with extensive background providing telephone-based help and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a crucial enabler of company performance, and Progent's target is to resolve instead of merely report IT problems.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn more about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the imaginative components of Apple Mac systems by delivering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Phoenix, or anywhere in the state of Arizona, remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By uncovering looming problems before they expand into full-scale emergencies, remote monitoring can head off disruptive and expensive information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate multiple platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area