Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.
Progent locations in the Greater Phoenix Metro Area
For small and midsize businesses in Phoenix or anywhere in Arizona, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems quickly. Efficient support reduces immediate costs because solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with indirect costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where fast solutions manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently translates into your business spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a set of customized technologies and proven methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for small business IT systems. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to link to your computer system without violating network security.
Progent's sophisticated technical support database application keeps extensive documentation describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support rendered to each Progent client by any Progent consultant. This database of issues and fixes is organized as an easily exploitable internal knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Phoenix or anywhere in Arizona or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's online network support professionals possess credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to resolve practically any problem likely to occur in a small company information system. Certificates held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To help businesses with mixed-OS environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to clients in Phoenix and throughout the state of Arizona include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux networks based on leading versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult problems encountered in network design, deployment, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience enables them to solve the most complex problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can get timely support for severe network infrastructure issues that are crippling business efficiency but are not within the comfort zone of your ordinary IT maintenance providers. Progent's Cisco CCIE support experts can interface to your network using sophisticated on-line troubleshooting tools to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can deliver network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of online desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security solutions that can enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recover rapidly following a serious breach. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Phoenix Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for small organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who want quick access to a dependable Call Center with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless addition to your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation option for complex network problems, or be ready in overflow instances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or enhancing your existing organization, selecting or modifying Help Desk software products to address the special requirements of your company, or adding temporary online staff to supplement your internal Help Desk team during demanding events like software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of experienced information technology consultants gives your clients in Phoenix or anywhere in the state of Arizona fast contact with an effective network service group with substantial experience providing phone consulting and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's intent is to fix and not just annotate network issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts Team provides phone-based professional consulting expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications such as CRM, Project, MS Office Word, and MS Office Excel. To find out more information concerning Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the imaginative facets of Macintosh environments by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Phoenix, or anywhere in the state of Arizona, remote network and server monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your computer support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, system monitoring can minimize stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.