For small and midsize businesses located in Phoenix or anywhere in Arizona, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of network issues quickly. Efficient support lowers direct expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from scenarios where quick fixes somehow turn into large tabs. Progent's skill at handling problems efficiently results in your business conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a set of optimized tools and proven methodologies which ensure the maximum level of effectiveness for online consulting and repair for small and midsize company IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to connect to your company's system without compromising system security.
Progent's proprietary technical support reporting system maintains thorough documentation of all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of all help provided to every client by any Progent engineer. This archive of problems and solutions is stored as a readily accessible internal knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to additional massive support databases and allow quick access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with optimal resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Phoenix or anywhere in Arizona or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based network support experts have credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's consultants to address practically any emergency likely to occur in a small or midsize company information system. Credentials held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support businesses with mixed-operating system networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based services Offered by Progent to customers in Phoenix and anywhere in the state of Arizona include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology including system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing anomalies within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs can deal with even the most intractable problems associated with network planning, integration, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software updates. CCIEs are an excellent value because their broad expertise enables them to find solutions for the most complex problems rapidly. In typical cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick phone contact with a CCIE so your company can receive urgent assistance for serious network infrastructure problems that are impacting business productivity but are beyond the experience of your ordinary IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of sophisticated on-line troubleshooting technology to provide quick, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can provide network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist you to recover quickly after a serious penetration. Security support services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses often need. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting services include:
How Your Phoenix Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick response from a dependable Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the toughest network problems, or be available in overflow situations when your regular support engineers are swamped.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software to address the special demands of your business, or providing occasional phone support personnel to work with your existing Help Desk Call Center team to deal with high-demand scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Phoenix or anywhere in the state of Arizona quick access to a large network service group with substantial background delivering phone support and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a crucial driver of company success, and Progent's policy is to solve and not just track network problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group can supply remote professional engineering expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can promote the artistic elements of Apple Mac environments by offering remote help support and education in graphics, sound, and video. Progent's consultants offer help in a large selection of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Phoenix, or anywhere in the state of Arizona, remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your network support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into network outages, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area