Fast Online Support for Phoenix Computer Systems
For companies located in Phoenix or anywhere in the state of Arizona, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts offer exceptional value because they possess the practical background and have access to the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces direct costs because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate situations where quick fixes somehow end up as substantial bills. Progent's skill at dealing with problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies which allow the highest level of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to link to your computer system remotely without violating network security.
Progent's powerful technical support database system includes extensive documentation for the service that Progent's clients have received. Progent's team service personnel have the benefit of the details of services provided to each client by every engineer. This archive of trouble tickets and responses is stored as an easily searchable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts can come up with optimal solutions quickly.
Remote technical support services offered by Progent to businesses in Phoenix and anywhere in the state of Arizona include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support experts can deliver network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to help you business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult problems associated with network infrastructure planning, integration, maintenance, compliance, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value because their broad experience allows them to fix problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using sophisticated remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's market leading family of networking appliances by offering services that include:
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security support services offered by Progent include: thorough information security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; building secure mechanisms for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to address a wide range of computer technologies including system architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance resolving problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's special online consulting services include:
How Your Phoenix Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting services can aid you in creating an efficient new Call Center or improving your current one, identifying or modifying Help Desk Call Center application software to address the unique demands of your corporation, or adding temporary online staff to work with your internal Help Desk group to handle high-demand situations such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your customers in Phoenix or anywhere in the state of Arizona rapid contact with a reliable technical support group with years of experience providing phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's goal is to fix instead of simply annotate network problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts staff provides phone-based and in-depth consulting support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so your IT support is proactive and automated. By exposing potential issues before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Phoenix or anywhere in the state of Arizona, Progent's online computer support specialists are ready to provide expert and affordable IT help the instant your organization has to have it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Phoenix organization deals with a local freelance consultant or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve sudden system emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Companies in Phoenix
Progent's remote IT consulting services allow your Phoenix business to have the benefits of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
With most companies in Phoenix or anywhere in Arizona, local network support providers, whether consisting of independent consultants or a full-time IT staff, can resolve the majority of technical problems. However, IT crises may spring up when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support people. In these cases, Progent's online support experts provide a convenient, fast, and economical way to supplement your local help and to convey useful knowledge to improve your capability to handle downstream issues in-house.
- Less Dependence on Individual Consultants
For network support, smaller companies commonly depend on individual freelance consultants. While freelance consultants have less overhead than larger consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your network expands, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup service expertise to insure your IT system stays up and running.
- Create a Solid Basis for Smooth Growth
Businesses typically begin with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the business. Such poorly designed systems need proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a network architecture able to offer the solid foundation to meet current business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller businesses need guidance and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business growth and improving productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the best interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of IT service, executing a wide range of IT projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to every client. The discipline of documenting and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.