Immediate Remote Troubleshooting for Phoenix Networks
For businesses in Phoenix or anywhere in Arizona, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support reduces direct costs because solutions accumulate minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies which allow the highest level of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your system without compromising corporate security.
Progent's sophisticated service reporting system includes extensive documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance delivered to each customer by every Progent engineer. This history of problems and fixes is stored as a quickly accessible support database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available other vast technical support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with optimal solutions quickly.
Remote support services offered by Progent to customers in Phoenix and anywhere in the state of Arizona include:
Authorized MS Windows Support
Progent's Microsoft-qualified online service professionals can deliver computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to assist your company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies an individual's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult problems associated with network infrastructure planning, installation, administration, compliance, and repair. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to solve problems quickly. In common instances, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via advanced remote support technology to perform fast, secure, and affordable analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure products. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points engineering services, Cisco wireless controllers consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection solutions to improve the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to recuperate rapidly following a serious breach. Security consulting services available from Progent include: comprehensive network security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure architectures for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help resolving anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Phoenix Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who want fast communication with an effective Help Desk with proficient phone assistance plus the expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and acts as a seamless addition to your established Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation alternative to handle the most difficult computer system challenges, or be available in hectic situations when your other resources are too busy.
Progent's Help Desk team of seasoned information technology consultants offers your customers in Phoenix or anywhere in the state of Arizona quick communication with a dependable technical support resource with years of experience providing phone support and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a major enabler of company productivity, and Progent's goal is to solve instead of merely document network issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group offers remote professional consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive and automated. By exposing potential issues before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Phoenix or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the instant your company needs it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix IT problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Phoenix company has a local independent support technician or maintains a full time IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve sudden network emergencies or especially complex integration projects.
Details of Progent's Remote Network Support for Phoenix
Progent's online support, remote troubleshooting, network security expertise, and system administration services give businesses in Phoenix or throughout the state of Arizona unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Phoenix and is also ideal for networks in geographic areas of Arizona that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone support and requires no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting expertise for specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that address the special requirements of your business.
- Sophisticated Remote Access Software
Secure remote access allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast fixes to problems that might otherwise demand an expensive onsite service call. Cutting-edge remote access tools and expert engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, refined remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.