Fast and Affordable Remote Support for Phoenix Information Networks
Immediate Phone Technical Support for Phoenix NetworksFor companies located in Phoenix or anywhere in the state of Arizona, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve the majority of information system problems quickly. This reduces direct expenses since solutions use up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the services that you actually get. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate situations where quick repairs somehow end up as large bills. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes that promote the highest level of effectiveness for online technical support and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to link to your company's environment remotely without breaching corporate security.

Progent's proven service reporting system maintains comprehensive documentation of the service that Progent's clients have received. Progent's team service personnel have access to the details of services rendered to each customer by any Progent consultant. This database of anomalies and solutions is stored as a conveniently searchable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft open up other vast support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online service experts are able to come up with optimal resolutions promptly.

Remote technical services provided by Progent to companies in Phoenix and anywhere in the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, evaluating or customizing Call Center software to handle the particular requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center resources to handle demanding scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals gives your customers in Phoenix or anywhere in the state of Arizona quick communication with a large support group with extensive experience providing telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a major contributor to company productivity, and Progent's policy is to fix and not just record IT problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers online professional engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so your IT maintenance is proactive and automated. By uncovering looming trouble spots before they result in crashes, system monitoring can avoid inconvenient and costly network crises. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments based on a combination of operating systems.
How Your Phoenix Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Phoenix or throughout the state of Arizona, Progent's phone-based network support specialists can provide expert and cost-effective system help the moment your company has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Phoenix organization relies on a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Phoenix
Progent's remote support services allow your Phoenix organization to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will derive greater strategic value by being more available, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most offices in Phoenix and throughout Arizona, nearby computer support providers, whether made up of freelance consultants or an internal IT staff, can handle the majority of technical problems. However, serious problems may spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support experts give you a convenient, quick, and affordable solution to augment your local resources and to transfer valuable knowledge to improve your ability to deal with downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices often rely on individual freelance service providers. Although freelance service people have smaller overhead than larger consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your company to go without help during an emergency. As your company grows, network unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically begin with an information system created on a modest budget. Lacking a strong infrastructure, band-aid fixes can get thrown onto a shaky foundation. As a network grows, reliability and expandability issues can hinder the productivity of the organization. These poorly built systems require proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture that can deliver the stable foundation to handle current business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an ever more complex array of technology options available for promoting business success and improving productivity. These companies do not need a network consultant who is attempting to resell a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, in the trenches of network service, executing a wide range of IT projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.