Fast and Affordable Remote Support for Phoenix Computer Systems
Fast Online Support for Phoenix SystemsFor organizations in Phoenix or anywhere in the state of Arizona, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast repairs manage to end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven processes which allow the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your computer system without violating network security.

Progent's sophisticated service reporting system stores detailed documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of all help rendered to each customer by every Progent engineer. This archive of trouble tickets and solutions is stored as a quickly exploitable proprietary database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and permit quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions promptly.

Remote support services provided by Progent to companies in Phoenix and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the money or time to assemble and manage an in-house Help Desk but who need quick access to an efficient Help Desk Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can aid you in building an efficient new Call Center or revamping your established one, identifying or customizing Help Desk software to handle the special needs of your company, or adding occasional phone support staff to work with your existing Call Center group during unusually busy scenarios such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your clients in Phoenix or anywhere in the state of Arizona quick access to an effective support group with extensive experience providing telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a key contributor to business efficiency, and Progent's goal is to resolve rather than simply record IT problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group provides online professional engineering support and education in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your computer support is proactive rather than reactive. By detecting possible problems before they expand into network outages, proactive monitoring can head off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by multiple OS platforms.
How Your Phoenix Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Phoenix or anywhere in the state of Arizona, Progent's phone-based computer support engineers can deliver professional and cost-effective IT help the instant your company needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Phoenix business relies on a regular independent consultant or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to handle sudden network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Phoenix
Progent's online technical help services allow your Phoenix business to experience the advantages of immediate, world-class IT support without the cost of managing an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most organizations in Phoenix or anywhere in Arizona, nearby computer service providers, whether made up of outside consultants or an internal IT staff, can handle the majority of technical problems. However, IT crises can occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call support specialists provide a convenient, fast, and economical solution to supplement your local help and to convey valuable information to improve your ability to deal with future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly rely on individual freelance consultants. Although freelance service people have smaller overhead than larger support organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve help may force your business to go without help during an emergency. As your company expands, network unavailability and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the business. These poorly built systems require careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical education to negotiate an increasingly complicated array of technology options capable of promoting business growth and enhancing productivity. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, at the front lines of network support, executing a wide range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by each consultant to each client. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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