Immediate Online Help for Phoenix Information Networks
Immediate Online Help for Phoenix NetworksFor organizations in Phoenix or anywhere in Arizona, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they possess the practical experience and have access to the advanced tools needed to resolve most information system problems quickly. Efficient support lowers direct costs because service calls require fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where quick solutions manage to end up as major tabs. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which ensure the highest degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your system without breaching system security.

Progent's powerful customer support reporting application stores extensive histories describing the support that Progent's clients have received. Progent's team engineers have the benefit of the records of services delivered to each client by every engineer. This history of anomalies and resolutions is structured as a readily searchable internal database that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Remote technical support services offered by Progent to companies in Phoenix and anywhere in the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology consultants gives your clients in Phoenix or anywhere in the state of Arizona quick access to a reliable network service group with substantial background delivering phone consulting and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a major driver of business productivity, and Progent's target is to solve instead of merely document IT issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments based on a variety of operating systems.
How Your Phoenix Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Phoenix or anywhere in the state of Arizona, Progent's online network support specialists are ready to deliver effective and economical IT help the instant your organization needs it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Phoenix office relies on a local freelance consultant or employs a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Phoenix
Progent's online IT consulting services enable your Phoenix organization to have the advantages of timely, expert network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most companies in Phoenix or anywhere in Arizona, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can take care of the majority of technical problems. On the other hand, IT crises can strike when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these instances, Progent's online support specialists provide an easy, quick, and budget-friendly way to augment your regular resources and to convey useful knowledge to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies often rely on independent freelance service providers. While freelance consultants carry smaller overhead than big service organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of fallback help may force your company to go without assistance during an emergency. As your network expands, system downtime and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your IT system is always up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly designed systems require careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can provide the stable foundation to handle current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a computer consultant who is motivated to resell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.