Greater Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Phoenix Metro Area.
Progent locations in the Greater Phoenix Metro Area
Fast and Affordable Online Troubleshooting for Phoenix Computer Networks
For organizations located in Phoenix or anywhere in the state of Arizona, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's remote support experts provide excellent value because they have the practical background and are equipped with the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls require minimal billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits additionally in incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as major invoices. Progent's penchant for handling problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which promote the highest degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's environment without breaching corporate security.
Progent's advanced customer support reporting application stores detailed records of the support that Progent's clients have received. Progent's team service personnel have access to the details of support rendered to every client by any Progent engineer. This archive of trouble tickets and resolutions is organized as a conveniently accessible proprietary database that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.
Remote technical services available from Progent to businesses in Phoenix and throughout the state of Arizona include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support experts offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to help your company to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and certifies an individual's network technology skills at the master level. CCIEs know how to deal with even the most challenging issues surrounding network design, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to solve problems quickly. In common instances, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network by means of advanced remote support technology to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's popular family of connectivity devices. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified System Security Consultants
Progent's certified CISM and CISSP cybersecurity experts can provide a range of security solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your business to clean up rapidly following a serious breach. Security consulting services offered by Progent include: comprehensive information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; installing firewalls; designing safe techniques for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
Progent offers expert online support services to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide array of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance diagnosing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Phoenix Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the resources to build and maintain an internal Help Desk but who need fast communication with an efficient Call Center with professional telephone support plus the ability to escalate complex tasks to advanced engineers.
Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or enhancing your existing organization, evaluating or modifying Help Desk application software to handle the particular needs of your company, or adding temporary online personnel to supplement your internal Help Desk Call Center resources during unusually busy situations such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology professionals offers your workers in Phoenix or anywhere in the state of Arizona rapid access to a reliable support group with substantial background providing telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a crucial enabler of business efficiency, and Progent's target is to solve and not simply document network problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer support is proactive and automated. By uncovering looming problems before they grow into downtime, automated monitoring can minimize disruptive and expensive network failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by multiple operating systems.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Phoenix or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the instant your organization has to have it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while avoiding the cost and lost time associated with in-person support visits.
Even if your Phoenix office has a local independent support technician or employs a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to address unexpected network emergencies or especially complex integration projects.
Features of Progent's Online Computer Support for Phoenix
Progent's online support, remote troubleshooting, network security consulting, and system administration services offer businesses in Phoenix or throughout the state of Arizona the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Phoenix and is also ideal for networks in more remote regions of Arizona that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad array of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online service and requires no ongoing subscription fee for services provided during normal business hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized professionals who have experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise for specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Project Management and Application Development
Amazon MWS Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that meet the unique requirements of your business.
- Sophisticated Remote Access Software
Secure online access allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly personal visit. Effective remote connectivity software and expert engineers together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Availability
For offices with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.