Fast and Affordable Online Troubleshooting for Phoenix Arizona IT Networks
For organizations in Phoenix Arizona, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where quick fixes somehow end up as big invoices. Progent's skill at solving problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that promote the maximum level of efficiency for online engineering help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.
Progent's advanced service database application stores detailed histories describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of assistance rendered to each Progent client by any Progent consultant. This history of issues and resolutions is organized as a quickly retrievable support database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service experts can come up with the best resolutions quickly.
Online services available from Progent to businesses in Phoenix Arizona include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to assist you business to install, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking engineers, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most complex challenges encountered in network design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value because their deep experience enables them to resolve problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your environment via advanced remote troubleshooting technology in order to perform fast, safe, and economical diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking products by delivering consulting services such as:
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Phoenix Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Phoenix Arizona rapid access to an efficient support group with extensive background delivering phone support and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's goal is to solve rather than simply report IT issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group can supply online and in-depth consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Phoenix Arizona online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer support is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Phoenix Arizona, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support the moment your company needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Phoenix organization has a regular freelance consultant or employs an in-house organization that can handle ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve unexpected network crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Offices in Phoenix Arizona
Progent's remote network troubleshooting services enable your Phoenix company to have the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being increasingly reliable, productive, and protected. Benefits to your business include:
- Convenient virtual extension of your local IT resources
For most organizations in Phoenix Arizona, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical technical issues. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support technicians. In these situations, Progent's online support specialists give you a convenient, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your capability to resolve future issues locally.
- Less Reliance on Freelance Consultants
For network maintenance, smaller offices commonly rely on independent freelance service providers. While independent consultants have smaller overhead than big support firms and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your network remains available.
- Create a Scalable Foundation for Seamless Growth
Companies often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These poorly designed environments need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle current business requirements and simplify downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each client. The practice of documenting and organizing support records allows more effective service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.