Fast and Affordable Online Troubleshooting for Phoenix Arizona IT Networks
Urgent Online Support for Phoenix NetworksFor organizations in Phoenix Arizona, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where quick fixes somehow end up as big invoices. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that promote the maximum level of efficiency for online engineering help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.

Progent's advanced service database application stores detailed histories describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of assistance rendered to each Progent client by any Progent consultant. This history of issues and resolutions is organized as a quickly retrievable support database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service experts can come up with the best resolutions quickly.

Online services available from Progent to businesses in Phoenix Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Phoenix Arizona rapid access to an efficient support group with extensive background delivering phone support and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's goal is to solve rather than simply report IT issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Phoenix Arizona online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer support is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of OS platforms.
How Your Phoenix Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Phoenix Arizona, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support the moment your company needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Phoenix organization has a regular freelance consultant or employs an in-house organization that can handle ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve unexpected network crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Phoenix Arizona
Progent's remote network troubleshooting services enable your Phoenix company to have the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most organizations in Phoenix Arizona, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical technical issues. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support technicians. In these situations, Progent's online support specialists give you a convenient, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your capability to resolve future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices commonly rely on independent freelance service providers. While independent consultants have smaller overhead than big support firms and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your network remains available.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These poorly designed environments need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each client. The practice of documenting and organizing support records allows more effective service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to plan and carry out a cost-effective migration of your databases and applications to any deployment architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from as-needed design review or troubleshooting to comprehensive project management to make sure your SQL Server 2017 project is carried out on time and on budget.

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    OS X Troubleshooting Specialists

    Progent offers nationwide online phone support and consulting services for businesses who operate Apple Mac OS X environments or whose information systems feature a combination of Mac with Microsoft Windows technology. Progent's experts offer macOS and Mac OS X users a range of services including desktop assistance, upgrading to the current version of Mac OS X from legacy versions of Apple macOS and OS X, plus expertise with macOS and Mac OS X application software. Progent can also assist your business with iPhone and iPad integration and management, or migrating to iCloud services. Online IT help offers optimum leverage for your information technology budget by preserving client efficiency and shortening the time charged for computer repair services. Advanced remote support technology and skilled service specialists and consultants allow Progent to handle the majority of network problems without squandering time and expense by going to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of telephone support and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP certified security specialists to assist with the most difficult system issues.

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    The Help Desk Call Center support delivery structure used by Progent's Technical Response Center gives small businesses an affordable option to dependence on independent service individuals by offering broad expertise accessible to numerous engineering groups, optional round-the-clock availability of urgent help, escalation capability to top-level engineers for solving even the most complex issues, service consistency and dependability, quick follow through overseen by veteran IT service managers, a selection of convenient techniques for requesting support tasks, plus excellent progress visibility made possible by ticket updates and available via a web portal.

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    Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that let you track all operations, sales and spending, and market trends with built-in drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can enable you to create reports that let you analyze your business more completely, turning raw data into useful business information. Progent can enhance your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to deliver custom line-of-business software development and web commerce applications that integrate seamlessly with Microsoft Dynamics GP.

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    Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, data security, uptime, mobile computing support, plus built-in BI. New features include PolyBase for handling structured and unstructured databases simultaneously for big data applications, Jason integration, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to help businesses of any size to implement, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.

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    Progent's Cisco certified networking experts can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and Progent can also help you assess if you should move up to more current firewall products available from Cisco. Progent's Cisco technology specialists can help your company design and implement a cost-effective upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.

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    Microsoft Hyper-V 3.0 Server Consolidation Computer Consultants

    Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in important areas such as multitenancy, flexible network infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your company to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce IT costs and improve availability.

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    The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to defend against ransomware or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that reduces your vulnerability to a ransomware attack and meets your business needs.

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    Progent's Office and Office 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a cohesive productivity solution that offers fast return on investment and enables improved business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 applications with each other and with other core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent can also assist you to fix compatibility issues with different releases of Microsoft Office and offers live online instruction to individuals or groups.

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    Progent can help your business to evaluate the wealth of subscription options available with Office 365 and configure your network with Office 365 so you derive top business value. Progent supports multi-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and maintain hybrid solutions that seamlessly combine local and cloud products and services.

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    The QTS Colocation Center is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS data center as a colocation site or if you are considering migrating your primary or disaster recovery system to the Herakles data center, Progent can provide a range of budget-friendly consulting services including colocation migration, system installation and updates, network improvements, project management, virtualization configuration, remote monitoring, automated system management, application development, disaster recovery/business continuity solutions, security evaluation, and the support of the Progent Test Lab.

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    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact your business.

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    Progent can provide the part-time assistance of a veteran CIO to provide strategic direction to help your company select and support IT solutions appropriate for your current situation and that can serve as a solid foundation for your growth. Progent's temporary CIO services provide financial leverage to companies trying to maximize the impact of their network investment but who are without the budget or unwilling to add one more high-level position to their full-time staff. Because Progent is vendor-agnostic, with a sizable team of engineers certified to maintain all leading OS platforms and connectivity technologies plus a broad range and business software, Progent is in a unique situation to offer unbiased recommendations as well as expert technical help for developing IT systems that fit the special needs of your business.

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    For small and midsize businesses, computer security and compliance can be excessively complex to master but too dangerous to overlook. The largest largest enterprises have been hacked, and the leading cloud service providers have occasionally been knocked out. It seems as though there's no place to run. Progent has made it economical for small and midsize businesses to carry out vital security projects successfully by providing the benefit of billed time to the closest minute with no minimum charge for remote support. You can have the help of a world-class computer expert to deliver just the help you need when you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of system security including security assessments, virus defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a complete security plan.

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    Immediate Remote Technical Support Cisco RADIUS Security

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the versatility to expand with your growing business requirements. Progentís Cisco-Premier network consultants are familiar with Ciscoís complete line of products targeted at eliminating information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to deploy Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user certification, authorization, and accounting from a graphical Web interface.

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    Citrix has developed a comprehensive family of products that provide enterprise-level manageability, expandability, and performance for virtualizing servers and for centralized distribution of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified consultants can assist you to assess the business advantages of Citrix virtualization products and can help you plan, test, deploy, troubleshoot, and maintain Citrix solutions.

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    SCCM Asset Management Technology Consulting

    System Center Configuration Manager automates software deployment at scale, simplifies security and compliance settings control, inventories network resources, guards against company data leakage, performs health monitoring, enables secure end-user self service, and offers a common point of control for administering multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can help businesses of any size with any facet of planning, implementing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.

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    Cybersecurity Firms Symantec VelociRaptor

    Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN appliances such as the Symantec Raptor and VelociRaptor line or show you how to upgrade to more recent firewall/VPN solutions. Progent can also help you design and implement a comprehensive security plan that can include firewall and VPN appliances and utilities, managed security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your single source for on-going network help, administration, education, and security consulting.

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  • SQL Server 2017 Cybersecurity Outsourcing SQL Server 2017 Python IT Consulting

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    IT Outsourcing Group Cisco Switch

    Progent's Cisco CCIE network infrastructure consultants can assist your business to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone expertise, and CUCM/CallManager software expertise.

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    SharePoint and Mac Network Consulting

    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most popular business programs. Progent's Apple-certified Mac experts can help you set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who use Windows. Progent's engineers have expertise with both Mac and Windows technology and can support networks that combine Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully limit collaboration between Mac and Windows users.

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    Dynamics GP 2015 Excel Reports Design

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, supports the most popular smart phones and tablets, allows one-time login with Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, expands the Web Client, and delivers more than 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of knowledge and experience to resolve the many technical and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the return on your investment in this mission-critical platform.

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    Wireless Security Engineers

    Progent provides expertise for security auditing packages including LANguard from GFI for running a set of automatic system testing scans to uncover possible security problems. Progent has broad knowledge of network analysis tools and can show you how to make sense of testing reports and respond effectively. Progent can show you how to design security into your business operations, install scanning tools, define and implement a protected system environment, and suggest policies to maximize the safety of your IT system. Progent's security consultants are available to help you set up a firewall, design safe remote connectivity to email and data, and install VPN. Progent's qualified security experts can validate the security of web applications and can conduct extensive information security assessments of enterprise-wide security to determine your company's compliance with key international security standards such as FISMA, NIST, and ISO.

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  • Top Data Protection Manager 2016 RCT Technical Support Top Rated Data Protection Manager 2016 and Windows Server 2016 Online Support

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    Progent can assist small businesses to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment investments. Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you avoid the typical errors small companies make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android handhelds.

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    Progent's network engineers can assist you to automate desktop PC change and update deployment by delivering support for administration solutions such as Configuration Manager 2007, SMS 2003, and WSUS.

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  • Company-wide Standards for Best Practices Online Help
    Troubleshoot Access to External Support Databases

    Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, in the trenches of IT support, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems efficiently.

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  • Dynamics GP/Great Plains Specialists
    Dynamics GP/Great Plains Support and Setup

    important features of Microsoft Dynamics GP/Great Plains software include a modular design that allows you to buy just the components you need, a standards-based architecture based on Microsoft technologies to secure your investment and provide a tightly interconnected environment, enhanced reporting services that allow you to track all operations, income and spending and sales patterns, compatibility with Microsoft Office to speed access to business data, the ability to integrate data from virtually any db software or workstation software into Microsoft GP/Great Plains, and an open design that makes it possible to create custom applications. Progent can show you how to configure and support a reliable, protected server and communications network to support Dynamics GP, and can offer expert GP/Great Plains support professionals to help you turn the advanced features of Dynamics GP/Great Plains accounting into a high-value business solution.

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