Fast Remote Troubleshooting for Phoenix Arizona Networks
Urgent Remote Consulting for Phoenix NetworksFor businesses in Phoenix Arizona, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. This reduces immediate costs because solutions require minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating network outages and associated costs due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike many remote service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast fixes manage to end up as major tabs. Progent's skill at solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and proven methodologies which permit the highest degree of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your network without violating network security.

Progent's proven customer support reporting system stores extensive records of the support that Progent's customers have been provided. Progent's staff engineers have access to the history of support provided to each Progent customer by every engineer. This archive of anomalies and responses is structured as a readily accessible proprietary database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Online services available from Progent to clients in Phoenix Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can assist you in building an effective new Help Desk or improving your existing one, identifying or modifying Call Center software to address the unique requirements of your corporation, or adding temporary phone support staff to supplement your internal Help Desk Call Center resources to deal with unusually busy scenarios like software transitions, major updates, or installing new business software.

    Progent's Call Center staff of seasoned network experts provides your clients in Phoenix Arizona quick assistance from an effective network service resource with extensive background delivering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's aim is to solve rather than merely track technical problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Phoenix Arizona remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network support is proactive and automated. By uncovering emerging trouble spots before they result in network outages, remote monitoring can minimize stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of operating systems.
How Your Phoenix Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Phoenix Arizona, Progent's phone-based network support specialists can provide professional and economical IT help the moment your organization has to have it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Phoenix business works with a regular independent support technician or employs a full time organization that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to handle unexpected network crises or especially tough integration problems.

Features of Progent's Remote Computer Services for Phoenix Arizona
Progent's online support, remote troubleshooting, network security consulting, and network management services offer businesses in Phoenix Arizona the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and system administration, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Nagios and MRTG are useful, Open Source monitoring tools that run under Linux and can be deployed to monitor UNIX/Linux environments, Microsoft Windows networks, or mixed-platform situations in which Linux and MS Windows run side by side. Nagios allows system managers to monitor network services including SMTP, HTTP, SSH, and NNTP. MRTG permits you to graph the traffic in and out of SNMP-enabled network appliances including processors, routers, and switches. Progent's system integration engineers can assist you to use both these programs to streamline and repair your system.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the basis for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server calls for a computer consultant with real-world experience planning and integrating seamless, comprehensive business technology environments. Progent's SBS Server professionals have an average of over a decade of background integrating business systems powered by Microsoft technology. This expertise assures you success in installing, managing, and troubleshooting IT environments that include the Small Business Server suite of servers and productivity software.

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    The service background of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with designing, installing, administering and supporting powerful information technology solutions based on Windows Server, and can streamline your migration from Windows 2000 or Windows NT.

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    Microsoft Exchange 2013 incorporates significant enhancements to the functionality of Exchange 2010 and delivers powerful innovations as well as a redesigned architecture. These improvements affect vital IT areas such as ease of administration, availability, security, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.

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    Progent's UNIX platform consulting services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of experience offers you a convenient single source to help you build and manage a protected and reliable cross-platform network and communications solution that supports UNIX and Microsoft interoperability by integrating Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP consultants offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless APs.

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    Small to mid-sized companies can now enjoy all the benefits of Operations Manager and also have quick access to Progentís Microsoft certified network consulting professionals. With Progent's affordably priced IT support packages, mid-size organizations can select a simple co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small and midsize company information systems world-class availability, security and performance.

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    System Center 2016 delivers important improvements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

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    Progentís IT outsourcing services for small companies feature designing Windows XP, .NET, and BackOffice systems, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-premises troubleshooting, fixing chronic IT problems, and producing a company-wide security plan. Progent can show you how to maximize network availability and throughput via non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also offers project management assistance for major upgrades and can help with requirements definition, resource identification, bill of materials production, vendor qualification, procurement logistics, and professional documentation. Progentís computer outsourcing service also features training for office productivity programs such as Office XP.

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    Progent's Private Cloud Hosting service provides comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the highest degree of dependability and expandability and is in addition simple to migrate to another host. Progent's Private Cloud Hosting and Management services are built upon mature virtualization architectures that enable small businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, system support, and network administration while achieving world-class reliability and an unmatched level of vendor flexibility.

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    Progentís expert software programmers, relational database architects, and project managers can help enterprise clients to complete development programs for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for high-level planning and project co-ordination or Progent can assist customers plug expertise gaps by offering database designers and software programmers experienced in building line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help clients to incorporate SharePoint with additional data sources such as SQL Server and Office Excel to create data-intensive intranets and portal sites. Progent also can provide expertise with web development technologies and can help clients to build, expand, repair, or migrate web-based applications to take advantage of the latest advances in web technology.

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    To deliver economical IT services for small businesses, Progent offers full-service computer outsourcing packages that offer small companies quick access to technical help without forcing you to recruit, train, and maintain an expensive in-house computer support staff. Progentís IT outsourcing services offer you an economical way for creating a protected and reliable environment for your favorite Windows business productivity applications including Office XP and Microsoft Office 2003.

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    Progent can assist you to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

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    CISA Certified Security Audit Professional

    The CISA accreditation is an important qualification that signifies mastery in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has candidates undergo a comprehensive test administered by the ISACA professional group. Progent offers the expertise of a CISA-Premier network security audit consultant trained to assist businesses in the areas of information systems audit process, information technology enforcement, systems and infrastructure lifecycle, information technology service delivery, protection of information assets, and business continuity planning.

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    Progent's Cisco-premier CCIE network engineers can assist your company to maintain your existing PIX 500 or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services

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