Fast and Affordable Online Help for Phoenix Networks
Urgent Remote Help for Phoenix NetworksFor businesses in Phoenix or anywhere in the state of Arizona, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they possess the practical experience and have access to the sophisticated tools required to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls use up minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. Unlike typical online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to interface to your computer system remotely without violating corporate security.

Progent's powerful customer support database system includes thorough records describing all service that Progent's customers have received. Progent's team consultants have access to the records of all help provided to each customer by every consultant. This history of trouble tickets and fixes is stored as a quickly retrievable proprietary database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service experts can come up with the most efficient resolutions promptly.

Remote support available from Progent to businesses in Phoenix and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight line of outsourced network management services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to support an internal Call Center but who want quick response from an effective Help Desk with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk application software to handle the special demands of your company, or adding occasional online personnel to supplement your existing Call Center team to handle unusually busy events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned network professionals provides your customers in Phoenix or anywhere in the state of Arizona rapid assistance from a reliable network service resource with substantial experience offering telephone-based consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a significant driver of business productivity, and Progent's aim is to resolve rather than merely report technical problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Phoenix, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so your IT maintenance is proactive and automated. By uncovering possible issues before they evolve into crashes, remote monitoring can minimize disruptive and costly service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a variety of operating systems.
How Your Phoenix Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Phoenix or throughout the state of Arizona, Progent's online network support engineers can provide expert and economical system support the moment your organization requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Phoenix company relies on a local freelance consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Phoenix
Progent's online network troubleshooting services enable your Phoenix organization to realize the advantages of timely, expert IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    For most businesses in Phoenix or anywhere in Arizona, nearby network support providers, whether represented by outside consultants or an internal IT staff, can deal with the majority of network problems. However, IT crises can strike when local resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call service specialists offer a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller businesses often rely on independent freelance consultants. Although freelance service people carry less overhead than larger consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may require your company to go without help during an IT crisis. As your company grows, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support expertise to insure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically start with an information system created on a modest budget. Lacking a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed environments require careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices require guidance and technical training to navigate through an ever more complex maze of technology options available for accelerating business growth and enhancing productivity. They hardly need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.