Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.

Pittsburgh Onsite IT Consulting
Progent location in the Pittsburgh Metro Area

City Street Address Contact Information
Pittsburgh, PA 606 Liberty Ave
Pittsburgh, Pennsylvania 15222
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Consulting Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most successful solutions for maintaining anytime-anywhere access to email, calendars, web programs, and other vital business data. Progent can provide Pittsburgh, Pennsylvania businesses support from BlackBerry-qualified consultants who can help companies to manage their BlackBerry deployments or transition smoothly to a modern mobile solution.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the norm for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry technology has grown more difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified consultants who can assist small organizations to plan, manage, and repair BlackBerry-based environments affordably and efficiently, dispensing with the requirement for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small businesses a budget-friendly alternative for integrating BlackBerry technology seamlessly into their business information network.

Progent's experts can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use management tools to help you track and control BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize mobile applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored quickly and safely.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for handling critical tasks like device deployment, updates, and deactivation and also providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Help

BlackBerry BES Server includes a variety of data protection capabilities starting with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BES Server also permits great flexibility in adjusting levels of protection to match the specific requirements of your network. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and enable them wirelessly. Examples of these wirelessly configurable security settings include:

  • Lock down a smartphone
  • Wipe information from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate built-in protection against malware

BES Server also offers flexibility in selecting how to prevent BlackBerry users from loading or running unsecure or prohibited software. Progent can assist you to choose blocking techniques such as:

  • Specify exactly what programs are permitted on the device
  • Block third-party applications from allocating non-volatile storage on the smartphone
  • Select what functions third-party applications can use on the BlackBerry device
  • Restrict the kinds of connections external applications running on the BlackBerry smartphone can establish
  • Block all external applications from being loaded or run on the BlackBerry smartphone

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as resolving enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist your company to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements analysis, system architecture, roll-out strategy and implementation, performance optimization, design of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to create a wireless solution that meets your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which administration model and equipment match your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning options for software editions, server hardware and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.














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Microsoft Windows Server Essentials is an affordable, versatile OS that enables small businesses to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid networking model that includes on-premises and virtualized cloud-based resources. Progent's Microsoft-certified consultants can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential business advantages of moving to Essentials and implementing a hybrid on-premises/cloud model for your network environment. Progent offers full-service project management support so you can design and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting help, technical support, and customized training.

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Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet resources while supporting enhanced productivity by making these applications accessible to authorized remote or mobile users. ISA Server 2006 can guard business applications, services, and information across all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-qualified Internet Security and Acceleration Server 2006 experts can help you design, install, configure, and support Internet Security and Acceleration Server on your system so your company benefits from a smart and affordable balance of protection, convenience, and speed.

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Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Mid-size businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.

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Progent's certified database application developers can provide small and midsize businesses online DBA and programming services for popular database products such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include installation and configuration, database architecture and coding, administration support, replication strategies, capacity planning, performance tuning, data migration, security and compliance, backup and recovery systems, troubleshooting, and webinar training.

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Progent's CISSP-qualified network security consultants can assist organizations of all sizes with any aspect of IT security. Progent can create efficient cybersecurity solutions that guard a small business from modern malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that accommodate local, online, and mobile clients accessing IT resources distributed across a mix of physical sites and various clouds.

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Progent's support specialists in Mac and Windows technology can help you combine Apple Macintosh and Windows systems into cohesive environments with resource sharing and collaboration support. Enabling efficient cooperation among a mix of servers and workstations powered by Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Mac and Microsoft products. Progent's background in Windows and Macintosh service makes it possible to offer world class assistance to businesses that depend on these platforms to keep their competitive advantage. Progent's consultants can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco appliances for streamlined management.

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Progent's Microsoft-certified consultants offer online or onsite support to assist businesses of any size to plan, deploy, manage, and repair a backup solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older versions of SCDPM or from a different backup/recovery system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent offers occasional support for fixing especially challenging problems, or full project management support. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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Years of background with Microsoft's email products makes Progent one of the most knowledgeable IT support firms in California for configuring email solutions based on Exchange Server 2000. Progent is expert in helping small companies get all the benefits of Exchange Server under common scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 mail system, and outsourcing your Microsoft Exchange Server management.

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Progent's consultants offer Apple macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and email expertise, security services, and custom education. Progent can assist clients to migrate to macOS from OS X or other earlier editions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone support and Apple iPad management, or migrating to iCloud services. For computer networks built exclusively on Apple macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, integrating and supporting a network environment that is available, secure, efficient and able to achieve your company's business goals.

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Progent's experts can provide Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can help businesses to upgrade to macOS from OS X or other earlier versions of OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also assist you with Apple iPhone integration and iPad synchronization, or migrating to Apple's iCloud services. For computer environments built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, configuring and supporting a network environment that is available, secure, fast and aligned with your company's business goals.

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Microsoft Forefront TMG 2010 builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that delivers a one-server solution for a variety of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting features, allows customized reporting generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to cut expenses and enhance availability. Progent's Microsoft consultants can assist your company to plan and execute test and production deployments; interface Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also help you to migrate economically to Microsoft Forefront TMG 2010 from ISA Server.

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NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with continual replication to deliver fast, zero data loss disaster recovery between sites located up to 185 miles (300km) apart from each other. Progent's roster of seasoned network consultants can assist your business to design, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering guidance with procedures such as assigning shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your DR solution to verify compliance with information assurance standards and regulatory requirements.

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Progent's seasoned ransomware recovery experts can help you to reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock.

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Progentís Wireless Site Survey helps you to design and implement a Wi-Fi WLAN adapted to your environment, providing you a WLAN that has the coverage, performance, load-handling capability, Quality of Service, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service.

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Progent is a Microsoft Certified Partner with special competencies that include Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest customer endorsement and are afforded the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication required to achieve the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business better support for your information network.

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The QTS Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, California. If your business is currently utilizing the QTS data center as a colocation facility or if your business is planning on migrating your primary or disaster recovery equipment to the Herakles data center, Progent offers a variety of budget-friendly services including data center migration, system deployment and updates, network improvements, comprehensive project management services, virtual server configuration, offsite monitoring, centralized system management, application programming, disaster recovery/business continuity planning, security assessment, and the use of Progent's Test Lab.

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Exchange Server 2013 includes major enhancements to the functionality of Microsoft Exchange Server 2010 and delivers important new features as well as a redesigned architecture. These improvements affect vital IT areas like manageability, availability, security, operational costs, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Microsoft Exchange 2013, design an efficient test and deployment strategy, and educate your IT staff to manage your Exchange Server 2013 solution. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.

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Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances running on multiple venues with thousands of access points can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent offers the skills of seasoned wireless consultants who can help your organization to determine the benefits of Ubiquitiís UniFi technology for your environment and help you to plan, install, administer, and maintain your UniFi solution.

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Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the performance and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can deliver fast online or on-premises technical support to help you to fix critical issues detected by SCOM 2012.

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Progent's experts can provide Mac users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, network protection services, and custom training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can offer expertise with Apple Mac applications. Progent can also help your business with iPhone integration and iPad management, or migrating to Apple's iCloud. For computer networks based solely on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of planning, configuring and supporting a network infrastructure that is available, secure, fast and able to achieve your organization's objectives.

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Progent's Microsoft-certified Windows Server 2003 engineers offer network help and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 migration, configuration, update, and maintenance offerings include network design, installation, project management, in-person and remote technical support and troubleshooting, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.

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Progent has been providing SharePoint support since the initial product was released more than a decade ago, and Progent has the scope of IT know-how to help businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from a different collaboration solution; decide whether an on-premises, online or hybrid deployment is best suited for your organization; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can help in individual jobs associated with your SharePoint 2013 migration.

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Progentís IT outsourcing services offer affordable computer consulting for small companies. Whether it includes designing system infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or developing an on-line business application, outsourcing your network technical services can reduce costs and eliminate uncertainties, permitting IT support budgets to grow in a more moderate and controlled manner than is feasible by building up a bulky, all-purpose in-house network support staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and robust network foundation for your critical applications powered by Microsoft Windows such as Office XP, Office 2003, and Office 2000.

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Progent's Solaris family support experts provide small businesses and software developers assistance with administering and maintaining Solaris systems that operate with Microsoft-powered technology. Progent can give your business access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise provides you with a convenient one-stop source to help you build and manage a protected and robust mixed-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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Forefront TMG 2010 is based on the proven security technologies of Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that delivers a one-server solution for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, allows customized reporting generated by SQL Server, works with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help you to design and execute pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also assist you to upgrade smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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Progent can provide affordable remote consulting to help businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can show you how to create all-cloud or hybrid cloud environments that efficiently integrate Amazon AWS cloud services. Progent offers as-needed support to help you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on schedule and within budget.

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Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's latest Wi-Fi controller technology.

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