Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time among the most successful products for achieving anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent can provide Pittsburgh, Pennsylvania companies support from BlackBerry-certified experts who can assist organizations to manage their BlackBerry environments or transition efficiently to a modern mobile solution.

As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the standard for businesses of all sizes, successful integration and maintenance of BlackBerry solutions has grown increasingly challenging. To handle areas like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations frequently turn to external support professionals who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the need for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online support capabilities, provides small companies an economical solution for integrating BlackBerry technology productively into their business information network.

Progent's consultants can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management utilities to help you track and control BlackBerry devices throughout your company, define security policies that are right for your business, customize wireless applications, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored rapidly and thoroughly.

Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.

Onsite IT Consulting
Progent locations in Pittsburgh Metro Area

City Address Phone Link
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
412-387-1444 Pittsburgh Network Support Services


Integration Support for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and support of BlackBerry devices, offering a single solution for handling critical jobs such as device installation, updates, and retirement while also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry BES Server offers a wealth of security capabilities beginning with advanced encryption of information transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent versatility in adjusting degrees of security to meet the special requirements of your network. Progent's BlackBerry certified consultants can assist your company to select advanced security features and activate them remotely. Samples of these over-the-air configurable security features are:

  • Lock down a device
  • Wipe information from a missing or stolen device
  • Lock out Bluetooth
  • Enable internal protection against malware

BES Server also provides versatility in selecting how to prevent BlackBerry users from loading or executing unsafe or prohibited programs. Progent can help you to select protective techniques such as:

  • List precisely what applications are allowed on the device
  • Block external software from allocating non-volatile storage on the BlackBerry smartphone
  • Determine what resources third-party programs can use on the BlackBerry smartphone
  • Limit the kinds of access third-party software running on the device can initialize
  • Prevent all third-party software from being installed or run on the smartphone

Expert RIM BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's certified BlackBerry engineers are available remotely to deliver prompt assistance to businesses in the Pittsburgh region or throughout the state of Pennsylvania. Progent's experienced remote consulting experts have helped IT organizations resolve network issues and reduce IT service expenses in each state in the country and established a large base of satisfied customers. (See Progent's client testimonials.)

Progent can provide remote assistance for a broad selection of issues related to BlackBerry products including wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to perform basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, changing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can also help you to troubleshoot a wide array of issues concerning synchronization, handset detection, email consistency, web access, mobile connectivity, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote technical assistance for small business networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support expenses low and, by dealing with problems promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry engineer has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs analysis, solution architecture, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry BES Server, help your organization to determine which administration approach and equipment meet your requirements, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about alternatives for software versions, server hardware and mass storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can help you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security engineers to run network-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Expert
In order to get in touch with Progent about professional assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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  • Windows Cluster Online Support Services
    Microsoft Experts Windows Cluster Support

    Progent provides Microsoft Windows 2003 Cluster Server consulting to help your business deploy high availability server clusters designed to deliver 100% uptime. Clustered Windows servers for non-stop systems include Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. By helping you create fault-tolerant server clustering solutions based on Microsoft Windows Server 2003 Cluster, Progentís Certified Windows engineers make sure that your high availability server clusters are set up to optimize the competitive advantage of your information network.

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