Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were at one time among the most popular products for maintaining anytime-anywhere connectivity to email, scheduling, web-based applications, and other critical business information. Progent can provide Pittsburgh, Pennsylvania companies the services of BlackBerry-certified professionals who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a more popular mobile platform.
As the sophistication of small business IT technology has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for companies of any size, effective deployment and maintenance of BlackBerry technology has become increasingly challenging. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small businesses often turn to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the need for an in-house BlackBerry solutions expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, combined with Progent's efficient online support model, gives small companies a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their IT system.
Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and email infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can track and support BlackBerry smartphones across your company, define security policies that make sense for your business, customize mobile applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and support of RIM BlackBerry smartphones, providing a centralized platform for handling key jobs like smartphone deployment, upgrades, and retirement and providing a solid foundation for security and high availability. BlackBerry BES Server supports seamless communication between Microsoft Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry handsets and supports wireless synchronization.
BlackBerry Enterprise Server includes a wealth of data protection capabilities starting with advanced encryption of messages sent between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great versatility in adjusting levels of protection to meet the special requirements of your company's environment. Progent's BlackBerry authorized consultants can help you to choose advanced security features and enable them remotely. Samples of these wirelessly selectable security settings are:
- Disable a BlackBerry smartphone
- Erase information from a lost or stolen BlackBerry device
- Lock out Bluetooth functionality
- Activate internal defenses against malicious attacks
BlackBerry Enterprise Server also offers versatility in selecting ways to prevent mobile users from installing or running unsecure or prohibited applications. Progent can assist you to choose protective techniques like:
- Specify precisely which programs are permitted on the device
- Block external programs from allocating non-volatile memory on the smartphone
- Select what resources external programs can access on the BlackBerry smartphone
- Limit the types of access external software running on the smartphone can initialize
- Block all third-party software from being installed or run on the device
How Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from resolving synchronization issues to architecting wireless productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out common support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can also help your company to troubleshoot a wide range of problems concerning synchronization, handset recognition, email consistency, web browsing, mobile connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.
As a top innovator in providing countrywide remote support for small office networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support costs at a minimum and, by solving issues quickly, optimizes the productivity of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, implementing over-the-air software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry engineers can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and install appropriate security configurations.
Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce reports based on SNMP data.
Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
In order to get in touch with Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.