Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were once one of the most successful products for achieving location-independent access to messaging, calendars, web programs, and other vital business data. Progent offers Pittsburgh, Pennsylvania businesses the expertise of BlackBerry-premier professionals who can help businesses to manage their BlackBerry deployments or migrate efficiently to a more popular mobile platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the norm for businesses of any size, effective integration and maintenance of RIM BlackBerry technology has become more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and company databases, small businesses often resort to outside support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the necessity for an internal BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, combined with Progent's efficient online service delivery capabilities, gives small businesses a budget-friendly solution for incorporating BlackBerry technology seamlessly into their business information network.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use administration tools so you can track and support BlackBerry devices throughout your business, define security policies that make sense for your business, customize mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.

Onsite IT Consulting
Progent locations in Pittsburgh Metro Area

City Address Phone Link
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
412-387-1444 Pittsburgh Network Support Services


Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool allows Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted during transit to ensure optimum data protection. BlackBerry BES Server also streamlines a wide variety of critical management tasks that span from BlackBerry configuration and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can help you utilize BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to implement important tasks not available with the entry-level BES Server Express. These procedures include:

  • Install and manage BlackBerry's fault-tolerant architecture based on virtualization
  • Deploy BlackBerry devices wirelessly
  • Set specialized management roles
  • Automatically track and analyze the health of your BlackBerry system

Professional BlackBerry Technical Services Offered Online from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to provide expert assistance to companies in the Pittsburgh region or throughout the state of Pennsylvania. Progent's seasoned remote consulting team has helped IT organizations solve computer problems and reduce IT service costs in every state in the country and established a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide online consulting support for a wide selection of issues associated with RIM BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned experts can also help you to troubleshoot a broad range of problems associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote technical assistance for small company networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless technical support costs at a minimum and, by handling problems promptly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including resolving enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and help you to select and install sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.

Contact Progent for Support from a BlackBerry-Certified Specialist
If you wish to contact Progent about technical help for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.