Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful products for achieving mobile access to messaging, calendars, web programs, and other critical business information. Progent can provide Pittsburgh, Pennsylvania businesses the expertise of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a modern smartphone platform.
As the sophistication of small company networks has increased, and as the need for world-class security, reliability, and disaster recovery has become the norm for companies of any size, effective integration and support of RIM BlackBerry solutions has become increasingly challenging. To handle areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and corporate databases, small organizations frequently resort to outside consulting firms who specialize in BlackBerry installation and maintenance.
Progent offers the services of BlackBerry-premier engineers who can assist small organizations to plan, manage, and repair BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's proven online support model, provides small businesses an affordable alternative for integrating BlackBerry technology productively into their business information network.
Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your business, customize mobile software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered quickly and safely.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry devices, providing a single platform for handling critical tasks like smartphone installation, upgrades, and deactivation and also offering a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent integration between Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows wireless synchronization.
BlackBerry BES Server includes a variety of security options starting with advanced encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting levels of protection to meet the special needs of your environment. Progent's BlackBerry authorized engineers can help your company to choose powerful security features and activate them remotely. Samples of these over-the-air selectable security settings include:
- Disable a smartphone
- Erase information from a misplaced or stolen device
- Lock out Bluetooth
- Activate built-in defenses against malicious attacks
BlackBerry Enterprise Server also offers flexibility in selecting ways to prevent BlackBerry users from installing or running unsafe or prohibited software. Progent can help you to select protective techniques such as:
- List precisely which programs are permitted on the device
- Prevent third-party programs from using persistent memory on the device
- Determine what functions third-party applications can use on the BlackBerry smartphone
- Restrict the types of access external software running on the BlackBerry smartphone can establish
- Prevent all third-party programs from being loaded or executed on the device
Expert RIM BlackBerry Technical Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available remotely to provide expert assistance to companies in the Pittsburgh area or anywhere in the state of Pennsylvania. Progent's experienced online technical support team has helped businesses solve computer issues and cut support costs in every state in the U.S. and built a substantial base of loyal clients. (Refer to Progent's customer testimonials.)
Progent offers remote assistance for a wide array of technologies associated with RIM BlackBerry software and devices including synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry certifications awarded to Progent's consulting professionals include:
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs analysis, system design, deployment strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a wireless solution that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and hardware products match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software versions, processors and storage, network design, and application set up.
To optimize network protection, Progent's BlackBerry-certified consultant can assist your company to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run network-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry engineer has expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
Call or Email Progent for Assistance from a BlackBerry-Qualified Expert
To ask Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.