Enlarging your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Pittsburgh company to select the appropriate tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Pittsburgh, Pennsylvania organizations to succeed with any aspect of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide network of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their current trouble tickets, enter information, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your company to augment your existing Help Desk team by sharing delivery of Help Desk Call Center support transparently between your in-house IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collective support model based on the number one professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your telecommuters, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Pittsburgh, Pennsylvania business, call 1-800-993-9400 or refer to Contact Progent.