Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Pittsburgh organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Pittsburgh, Pennsylvania organizations to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as an element of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their current tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows your company to augment your existing Help Desk Call Center organization by sharing responsibilities for Support Desk support services transparently between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide world-class desktop support to your at-home workforce, go to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Pittsburgh, Pennsylvania organization, phone 1-800-993-9400 or visit Contact Progent.