Pittsburgh Remote Workforce Connectivity Consultants
Help Desk Call Center Solutions Consulting
Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Pittsburgh company to pick the right technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from as-needed expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Pittsburgh, Pennsylvania businesses to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
A rapid, enterprise-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or edit the status of their current tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service allows you to augment your existing Help Desk staff by splitting delivery of Support Desk services transparently between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Pittsburgh, Pennsylvania company, call
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Windows Server 2019 High Availability Remote Consulting
Windows Server 2019 Kubernetes Containers Online Troubleshooting
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers major enhancements in scale, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.
On-site Technical Support Windows Server 2008 Security
IT Consultants Windows Server 2008 Active Directory
Microsoft Windows Server 2008 R2 offers high levels of performance, protection, fault tolerance, scalability, and flexibility that accelerate output of on-site, remote, and mobile users. Progent's Microsoft-certified professionals can provide affordable online engineering, technical support, and training services to help you to design, implement, and manage Windows Server 2008 R2 in order to add substantial business value to your network.
24/7 CISM Security Management Consultancy
CISM Consultants
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the core competencies and worldwide standards of skill that IT security managers are required to master. CISM provides business management the confidence that consultants who have earned their CISM certification possess the background and knowledge to provide effective security management and support consulting.
Microsoft Small Business Server Specialist
On-site Technical Support SBS 2003
Microsoft Small Business Server is a low-cost collection of essential servers that offers the foundation for a feature-rich but easy-to-manage IT network. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT consultant with real-world expertise and extensive experience in designing and building effective and comprehensive information technology systems. Progent's Microsoft-certified experts have broad experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, managing, and servicing network solutions based on the SBS line of servers and programs.
At Home Employees VoIP Technology Consulting Services
Remote Employees VoIP Network Consulting
Progent can assist small and medium-size companies to deploy IP voice technology to give their at-home employees the benefit of transparent extensions of the corporate phone infrastructure.
Emergency Firesight Remote Support
Top Ranked Cisco firewall IPS Outsourcing
Progent’s Cisco-Certified technology experts offer professional PIX Firewall consulting services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible combination of security, speed and availability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management tools. Progent’s Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Best Windows Hyper-V 2016 Failover Clusters Professionals
Windows Server Hyper-V 2016 Migration On-site Support
Hyper-V 2016 utilizes core technologies first designed for and proven on Azure, among the world's largest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and execute a smooth upgrade plan, train your IT administration and technical support personnel, and deliver as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Microsoft Exchange Server 2007 IT Services
Exchange Server Consultant
Progent's Microsoft-certified professionals have 20 years of experience designing, integrating, and maintaining email systems for companies in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email system offers protection, high availability, easy connectivity for off-site and mobile users, efficient management utilities, and productive integration with telephony. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 2K. Progent can also help small or mid-size companies to migrate to Microsoft Exchange 2016 Server or MS Exchange 2013.
Professional ProSight VM Hosting
Private Cloud Hosting for Virtual Data Centers Consultancy
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of availability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting services are built upon mature virtualization platforms that allow small and midsize companies with multi- platform environments to economize dramatically on the expense of capital equipment, system maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.
Small Business IT Support Firms Microsoft Office XP
Microsoft Office 2003 Server Administration
Progent’s IT outsourcing services for small businesses include planning Server 2003, .NET Server, and Microsoft BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and in-person troubleshooting, resolving chronic integration problems, and creating a comprehensive security strategy. Progent can help you enhance network availability and throughput with fault-tolerant configuration, redundant network topology, and proactive network monitoring. Progent also offers project management assistance for large-scale upgrades and can assist with needs definition, resource identification, bill of materials development, sourcing selection, procurement logistics, and complete documentation. Progent’s IT outsourcing service also features education for office productivity packages such as Microsoft Office XP.
Network Performance Optimization Support
Automatic Network Topology Diagrams Consultants
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks.
UNIX, Windows Specialists
UNIX with Windows Network Consulting
Progent's UNIX platform support services provide small companies and software developers support for managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise provides you with a convenient single source to help you create and manage a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Work from Home Consultant
Biggest Integration Services Call Desk for Telecommuters
Progent has two decades of experience assisting small and medium-size businesses to plan, deploy, tune, manage, and debug information networks that incorporate teleworkers.
Cisco ASA 5500-X Firewall Support and Help
Firepower Remote Support
The current ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
IT Consultant System Center 2016 and Windows Server 2016
24/7 System Center 2016 Endpoint Protection Online Help
Small to mid-sized companies can now get all the advantages of Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced network service programs, small and midsize organizations can choose a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager 2007 to offer small business information systems enterprise-class reliability, security, and performance.
Aironet 1600 Access Point Online Consulting
Support Outsourcing Aironet 4800 Access Point
Progent's Cisco-certified wireless networking experts can assist businesses of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the performance, range, density, scale, security compliance and ease of management needed for transparent access between wireless and wired networks. Progent can provide efficient remote and on-premises consulting services for legacy and new-generation 802.11ac Aironet access points and Progent can help you design and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.
IP address management Consultants
password management Services
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it.
Biggest Private Cloud Virtual Datacenter Hosting Engineer
24/7/365 Small Business Private Clouds Engineer
Progent's Private Cloud Hosting service provides complete hosting of a small company's production servers in an environment that gives the maximum degree of availability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting options are based upon mature virtualization techniques that allow small and midsize businesses with multi- platform environments to save significantly on the costs of capital equipment, infrastructure support, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
MSCRM IT Consulting
Microsoft Dynamics CRM Computer Engineer
Microsoft Dynamics Customer Relationship Management helps small businesses build positive client interactions. Integrated Sales and Customer Service components allow employees to share information to help improve sales success and deliver steady, effective customer service. Progent can configure the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can show you how to combine Microsoft Dynamics CRM with your marketing or customer service databases.
Remote Employees IP Voice Troubleshooting
Teleworker IP Voice Online Help
Progent can help small and mid-size businesses to deploy IP voice solutions to give their teleworkers the benefit of seamless extensions of the company phone network.
Microsoft Exchange 2013 Integration Services
Microsoft Exchange 2013 Computer Engineer
Progent's Microsoft-certified consultants have 20 years of background designing, installing, and maintaining messaging solutions for businesses in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email system offers protection, fault tolerance, easy access for remote and mobile users, time-saving administrative tools, and seamless integration with telephony. Progent offers consulting and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010 Server, Microsoft Exchange 2007, Exchange 2003 Server, and Exchange 2000. Progent can also help small or mid-size companies to upgrade to Exchange 2016 or Exchange 2013.
Exchange 2003 Server Migration Consultants
Support Outsourcing Microsoft Exchange Upgrade
Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes network disruption, reduces ongoing service demands, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent has the background to finish your move quickly and economically. Progent's Exchange 2003 help, repair, and consulting services include expertise with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
24-Hour Remote Computer Support Specialist
Remote Network Support Consultancy
For medium-size businesses looking for IT consulting services, Progent can deliver an array of alternatives including on-site help, on-line assistance, phone-based Help Desk, 24x7 support with automatic network monitoring, temporary staffing, business relocation support, software programming, and professional consultation. For medium-size businesses in California or other regions serviced by Progent's field engineers, Progent offers professional on-premises help for fixing network issues quickly and affordably.
SQL Server 2017 Always On Professional
SQL Server 2017 Express Online Consulting
Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist you to plan and carry out a cost-effective migration of your databases and applications to any network architecture including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from on-demand design review or debugging to comprehensive project management to ensure your SQL Server 2017 project is carried out on time and within budget.
Consultant Private Cloud Virtual Datacenter Hosting
Private Cloud Solutions Engineer
Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small or mid-size company's servers in an environment that delivers the highest level of dependability and expandability and is also simple to transfer to any data center. Progent's Private Cloud Hosting options are built upon proven virtualization techniques that enable small companies with multi- platform IT systems to save dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.
Remote Support Services System Center 2016 Troubleshooting
24/7 Microsoft Experts System Center 2016 Disaster Recovery IT Consultants
Small to middle size companies can now get all the benefits of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Premier network consulting experts. With Progent's economically priced network service packages, small and midsize organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small company networks enterprise-class availability, security, and productivity.
Microsoft Certified Office SharePoint Server 2007 Outsourcing
SharePoint Server Integration Services
Progent's Microsoft-authorized consultants can help you rationalize the economic case for implementing SharePoint Portal Server 2007, advise you on the most appropriate version of SharePoint for your circumstances, provide setup and integration expertise, help you to set up Microsoft SQL Server as a supporting database manager, optimize your network infrastructure, integrate your standard and custom application software to operate with SharePoint 2007, develop a company-wide security plan that incorporates portal solutions, and deliver maintenance and Help Desk services.
Best Juniper SA4500 SSL VPN Testing
Juniper SSL VPN Security Companies
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
On-site Technical Support Aironet 802.11ac AP Upgrade
Award Winning Professional Aironet 3600 Access Point
Progent's Cisco-certified wireless experts can help businesses of all sizes to plan, implement, manage and repair Cisco Aironet wireless access point solutions to achieve the throughput, range, capacity, scale, security and manageability needed for transparent connectivity between Wi-Fi and wired networks. Progent offers affordable remote and onsite consulting services for both end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business design and maintain deployments of indoor and outdoor Aironet Wi-Fi APs.
Great Plains Specialist
Dynamics GP/Great Plains Features Troubleshooting
Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics solution that unifies information and operations throughout your company, interfaces easily with other applications, and brings together employees, customers and suppliers unrestricted by time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and manage a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full potential of Dynamics GP 2010.
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