Pittsburgh Work from Home Employees Integration Consultants
Help Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Pittsburgh organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Pittsburgh, Pennsylvania organizations to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as an element of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their current tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows your company to augment your existing Help Desk Call Center organization by sharing responsibilities for Support Desk support services transparently between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide world-class desktop support to your at-home workforce, go to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Pittsburgh, Pennsylvania organization, phone
An index of content::
Redhat Linux Consultant Services
Gentoo Linux Computer Consultant
Progent's Linux support experts offer small companies and software developers help with administering and supporting Linux systems that operate with Microsoft-based technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad array of experience provides you with an easy one-stop consulting firm to help you create and maintain a protected and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Open Now At Home Employees Data Protection Professionals
Work at Home Data Protection Integration Services
Progent can help small and mid-size companies to design, implement, verify and manage backup solutions for telecommuters.
Consulting Services Microsoft Word Online
After Hours Office Word VBA Developer Firm
Progent's certified Office Word and Office 365 Word experts can provide a wide range of economical online consulting services to assist your organization to manage and troubleshoot your current Microsoft Office Word solution or assist you to move to a current release of Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility issues between different versions of Office Word, integrating Office Word with different Microsoft Office apps such as Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud connectivity, security support, smart phone and tablet integration, and online training sessions tailored for individuals or groups.
Remote Monitoring and Reporting Computer Consultants
Monitoring and Reporting Technology Consulting Services
Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, enhancing and repairing Microsoft SCOM solutions and can provide organizations of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also help you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can provide fast online or onsite troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Computer Engineer ISR Routers
3800 Router Computer Consulting
Cisco offers a full array of routers that includes routers built to deliver the protection, performance, and availability required by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network availability. Progent can help you choose and configure Cisco routers to establish a solid foundation for your network and to make it easy to expand as you add new users, open new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.
Cisco VoIP Phones and Jabber Technology Consulting Services
After Hours Voice Over IP Phones Integration Services
Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Exchange 2013 DAG Professionals
Exchange 2013 Unified messaging Support and Help
Exchange 2013 includes significant enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These improvements affect vital IT areas such as ease of administration, availability, compliance, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential advantages of upgrading to Exchange Server 2013, create a cost-effective test and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Exchange 2013.
802.11ax Management Troubleshooting
Wireless Link Consultant
Progent’s Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to integrate, manage, monitor and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Telecommuter Network Infrastructure IT Consultant
Technical Consultant Teleworker Infrastructure
Progent can help small and medium-size companies to design, configure and debug the infrastructure required for teleworkers.
Branch Office Network Support Specialist
Emergency Enterprise Active Directory Information Technology Consulting
For enterprises with branch offices in California or any area served by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and authorized Cisco system specialists can provide a variety of network consulting services including project planning, Sarbanes Oxley compliance, site moves, enterprise security, system architecture, local or remote emergency support, and technical support for co-location hosting facilities. A Progent network architect can show you how to plan a multi-site network that makes efficient use of co-location services and Internet data centers. Progent’s Microsoft Premier engineers can help large corporations plan, deploy and maintain major rollouts of the latest releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional experts can help you deploy Cisco products for connectivity solutions that combine basic, high-speed, integrated, and remote networking.
Windows Server 2000 Upgrade Consultant
Windows 2000 On-site Support
Progent's certified Windows 2000 consulting staff can help you optimize the functionality of your existing Windows 2K Servers and can streamline system administration, offer technical support and repair, and strengthen security. Progent can also help you create, rationalize, and execute a strategy to upgrade from Windows Server 2K to Microsoft Windows Server 2003. Progent is experienced in setting up test installations to reduce the technical risk associated with migrating to Windows Server 2003 by uncovering potential hardware and software compatibility issues.
Cisco VoIP Contractor
Cisco Certified CCIE Small Office Computer Consulting
Progent's CCIE-certified networking consultants have extensive background assisting Internet Service Providers to architect, deploy, administer, optimize, and debug fault-tolerant, extensible connectivity solutions appropriate for shared public networks.
Developer Firms Microsoft Management Reporter
Crystal Reports Outsourced Programming
Progent offers remote and onsite expertise to help your organization with any aspect of business intelligence (BI) reporting ranging from debugging or modernizing reports to planning and implementing a comprehensive BI solution. Progent's BI consultants can assist you to support your existing BI system, help you to migrate reports and databases from a legacy reporting product to a current one, and provide custom online training to meet your specific needs. Progent’s management reporting consultants offer experience in the leading business intelligence reporting and visualization tools such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Double-Take Availability Specialist
DoubleTake Carbonite Software Support and Help
DoubleTake/Carbonite Software offers a selection of tools designed to deliver small and midsize companies a variety of affordable alternatives for backing up and restoring business-critical applications including Microsoft Exchange Server, Microsoft SQL, Blackberry, and SharePoint. Progent’s business continuity planning experts have extensive experience incorporating DoubleTake/Carbonite technology into small business information systems to create a high state of fault tolerance and business continuity readiness at a budget-friendly price.
Immediate Microsoft Exchange 2007 Consultant Services
Exchange 2007 Edge Server Computer Consulting
Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity downtime, reduces long-term support demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location migrations, Progent has the experience to complete your project quickly and economically. Progent's Exchange Server 2007 help, repair, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
Computer Consultant Windows 2008 Active Directory
24-Hour Microsoft Active Directory Professional
Windows Active Directory demands extensive field experience to configure optimally across an enterprise. Progent’s Microsoft Certified consultants are skilled in planning, deploying, and troubleshooting sophisticated Microsoft Enterprise AD installations. Progent’s areas of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with residual beta software configuration objects in online Active Directory systems, and repair of unsuccessful configurations of Active Directory and AD-integrated applications.
After Hours Offsite Managed Backup and Recovery Services Specialists
Emergency Support and Help ProSight Hybrid Cloud Data Backup Services
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data.
Support Firm Progent Management
Computer Outsourcing Progent Management
Progent's management team includes seasoned professionals with decades of background delivering network consulting, technical support, and strategic IT planning to businesses ranging from startups to global enterprises. Great support calls for great personnel, and Progent is proud to have put together a management staff that can provide businesses with the best service value available anywhere.
Service Reports Online Support
Cisco and Microsoft Computer Engineer Service Reports
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each staff member to each customer. The practice of detailing and archiving support activity allows more effective support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
IT Services Windows, UNIX, Solaris
Award Winning Professionals UNIX, Windows
If your business network mixes UNIX, Linux or Solaris platforms with Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that permits all your OS platforms to coexist for simple administration, seamless dataflow, high reliability, enhanced performance, and tight protection. Progent's UNIX and Microsoft Windows integration assistance offerings include IT infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and repair, in-person technical support, and Help Desk support.
Windows 8.1 BitLocker Configuration
Windows 8.1 Storage Spaces Computer Consulting
Windows 8.1 is engineered to power devices ranging from smartphones and slates to engineering workstations. An abundance of new and improved capabilities, such as its touchscreen interface and iconic tile GUI, offer a broad range of benefits for organizations who know how to put them to work. Progent's Windows consultants can help get your organization up to speed with Windows 8.1 and show you how to gain significant competitive value from the product's many technical enhancements.
24 Hour MetroCluster Management Consultancy
NetApp SAN Fabric Engineers
Progent offers enterprise customers the services of a NetApp-certified consultant to deliver online or on-premises support for NetApp's complete line of SAN products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably following leading practices.
CISSP Certified Security Branch Office Network Specialists
Network Architecture Security Consulting Group
For enterprises with branches in or any area covered by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and authorized Cisco system consultants can provide a variety of IT support services such as project planning, SOX compliance, office moves, corporate security, network design, local or phone-based emergency support, and technical support for data center hosting facilities. A Progent network consultant can help you design a multi-site information system that makes smart use of co-location services and Internet hosting sites. Progent’s Microsoft Certified engineers can help major enterprises plan, deploy and maintain massive rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can assist you to deploy Cisco products for connection solutions that combine simple, high-performance, integrated, and remote networking.
4000 Router Remote Troubleshooting
2800 ISR Router Remote Troubleshooting
Cisco has developed an extensive product line of routers including appliances built to deliver the protection, bandwidth, and reliability demanded by organizations ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can help you choose and configure Cisco routers to build a solid foundation for your network and to make it economical to grow as you add new users, open new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, such as Cisco's 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Routers.
Network Consulting SQL Server 2016 Reporting Services
SQL Server 2016 Reporting Services Troubleshooting
SQL Server 2016 offers major enhancements in speed, capacity, data security, uptime, mobile computing support, and integrated analytics and reporting. Innovations include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide remote and on-premises support to help organizations of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies such as Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Integration Support iPad and Outlook Web App
Mac unified messaging Online Help
Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who use Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to get and send messages, search the Exchange global address list, copy addresses, sync up appointments, and invite people to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized onsite Entourage training.
8800 Series IP Phone Support and Integration
SRST Troubleshooting
Progent's Cisco certified networking consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
WatchGuard Firebox M-Series Firewall Security Consultants
Intrusion Detection WatchGuard Firebox M4600 Firewall
Progent offers support expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and manage a WatchGuard Firewall/VPN product that fits your network security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewall solutions.
Altaro VM Backup Testing Technical Support
Altaro VM Backup and Hyper-V Consulting
Altaro VM Backup provides small and mid-size businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.
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