Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Pittsburgh company to pick the right technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from as-needed expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Pittsburgh, Pennsylvania businesses to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A rapid, enterprise-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or edit the status of their current tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows you to augment your existing Help Desk staff by splitting delivery of Support Desk services transparently between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Pittsburgh, Pennsylvania company, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics solution that unifies information and operations throughout your company, interfaces easily with other applications, and brings together employees, customers and suppliers unrestricted by time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and manage a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full potential of Dynamics GP 2010.

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