Pittsburgh Offsite Workforce Configuration Consulting and Support
Call Desk Solutions Consultants
Enlarging your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Pittsburgh company to select the appropriate tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Pittsburgh, Pennsylvania organizations to succeed with any aspect of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.
Help Desk Call Center Support for Remote Workers
A sudden, organization-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their current trouble tickets, enter information, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows your company to augment your existing Help Desk team by sharing delivery of Help Desk Call Center support transparently between your in-house IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collective support model based on the number one professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your telecommuters, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Pittsburgh, Pennsylvania business, call
An index of content::
Microsoft Exchange 2016 Upgrade On-site Technical Support
Support and Help Microsoft Exchange Server 2016 Upgrade
Progent can help your business in all phases of your migration to Exchange 2016 such as planning high availability (HA) infrastructure for a local, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Check Point Sandboxing Network Consultant
Check Point 3000 Firewalls Consulting
Progent's Check Point Software firewall consultants can show you how to plan, deploy, and administer firewall solutions that rely on Check Point Software Next Generation firewall appliances and Check Point's subscription-based security services. Progent's consultants can also assist you maintain older Check Point firewall models or migrate smoothly to Check Point's modern security gateways.
Contractor Jobs Recruiter Home Based Cisco Consultant
Telecommuting Cisco Consulting Full-Time Job
Progent believes that a carefully architected and implemented network can be a crucial piece for enabling any firm's growth, and we apply this credo in our own system environment. Progent has created a non-stop virtual office infrastructure that allows our staff consultants and certified contractors to deliver fast and efficient support, collaborate easily on sophisticated jobs, and gain from professional and private maturity from being part of a dynamic company culture of self motivation and independence.
Biggest Integration Support Great Plains
Help and Support Dynamics GP Great Plains Accounting
Progent’s Microsoft certified experts offer a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and business management solution based, like all Microsoft accounting tools, on the scalable and popular platform of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial software in the Dynamics GP family, provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its modular approach you can license only the capability you currently require, with the ability to add clients and increase functionality in the future. Progent’s Dynamics GP Software consulting experts can help you deploy, customize and manage Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP.
Immediate IT Outsourcing Company Microsoft Partner
Microsoft Partner Outsource IT
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest customer endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, skills, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your company better solutions for your IT system.
Microsoft Teams and Azure Active Directory Consultants
Engineers Microsoft Teams and Cisco UC
Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Top Computer Consulting Windows Server 2016
Windows Server 2016 Load Balancing Online Troubleshooting
Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using commodity hardware, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for fast, affordable creation of a stretch cluster quorum arbitration point.
24/7 Work from Home Conferencing Professionals
Remote Workforce Video Conferencing Online Technical Support
Progent can help small and mid-size organizations to deploy and debug video conferencing technology to enable their teleworkers to collaborate effectively with colleagues and customers.
VMware Site Recovery Manager Compliance Engineers
24-Hour VMware SRM Disaster Recovery Services
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR system powered by VMware SRM.
wireless controller Support and Setup
3504 wireless controller Network Consultants
Cisco's Catalyst wireless controllers simplify the administration of wireless networks by unifying the provisioning and management of wireless APs, optimizing wireless throughput by reducing the impact of radio frequency congestion, improving wireless availability with fast auto-failover, and strengthening security by identifying cyber threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth transition to Cisco's latest wireless controller solutions.
Microsoft On-site Support Exchange Server 2019
Exchange 2016 Engineer
Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and maintaining messaging solutions for businesses in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email environment features compliance, high uptime, easy access for remote and mobile users, efficient administrative tools, and seamless integration with telephony. Progent offers expertise and support services for Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003, and Exchange 2K. Progent can also help small or mid-size businesses to upgrade to MS Exchange 2016 Server or Exchange 2013 Server.
Cisco Data Recovery
Cisco Firewall Server Consultant
Progent's Cisco CCIE network consultants can help you to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software support.
On-site Support Wireless Site Survey
Wireless LAN Site Survey Technology Consulting
Progent's wireless site survey services help you to design, deploy and troubleshoot a Wi-Fi network optimized for your facilities, providing your business a wireless solution that delivers the coverage, speed, capacity, Quality of Service, security, and hand-off ability your business needs. Wi-Fi survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and on-premises site survey services for confirming, tuning, and debugging a functioning Wi-Fi network.
Cisco Certified CCIE Computer Consultancy Services
Cisco Architecture Network Management
Progent's Cisco-certified CCIE network experts can help your business to set up, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software expertise.
Microsoft Proxy Server Setup and Support
Internet Security and Acceleration Server Integration Services
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing ISA Server-based security installations for information systems with many sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Windows Server 2012 R2 Outsourcing
Windows Server 2008 Integration
The sophistication and connectivity demands of Microsoft Windows Servers calls for a network consulting team with hands-on expertise and in-depth familiarity with planning and integrating seamless, comprehensive network technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent’s IT services can assist you with designing, deploying, administering, and troubleshooting Windows Server systems that maximize the productivity of your computer network. Progent’s consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
Remote Access Onsite Technical Support
Information Technology Consulting Cisco RADIUS Security
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and support Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to evolve with your growing business requirements. Progent’s Cisco-Premier network consultants support Cisco’s comprehensive line of products aimed at preventing data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco technology to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control framework for user certification, authorization, and accounting from an easy-to-use Web interface.
Consult MetroCluster Switch Integration
24-Hour MetroCluster Management Consult
Progent offers enterprise customers the help of a certified NetApp consultant for online or onsite expertise for NetApp's complete line of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN storage technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN storage environments efficiently following leading practices.
Consultants Nagios for Linux
Technical Consultant MRTG
Nagios and MRTG are useful, Open Source monitoring utilities that operate under the Linux OS and can be used to monitor UNIX/Linux networks, MS Windows networks, or mixed-platform situations where the Linux OS and Windows coexist. Nagios lets system managers to track network services such as POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP network devices including processors, routers, and switches. Progent's network integration experts can show you how to utilize both these utilities to streamline and troubleshoot your network.
Skype for Business and SharePoint Consultant Services
Urgent Skype for Business Front End Pool Specialists
Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify management through integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications experts offer online and onsite support services to help your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to plan and carry out an efficient Skype for Business upgrade.
Consultant ASA Firewalls with Firepower
Cisco ASA 5500-X with Firepower Remote Support
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified management and automation of advanced cybersecurity capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help your organization to plan and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage network environments that include local offices, data centers, private clouds and public clouds.
SIEM Security Firm
GIAC Information Assurance Computer Security
Global Information Assurance Certification was established in 1999 to validate the skill of information technology security professionals. GIAC certifications are recognized by companies and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the security capabilities addressed under GIAC certification such as evaluating network security mechanisms, security incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
ProSight Email Guard Content Filtering Service Engineers
ProSight Email Guard AES Encryption Specialist
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of ProSight Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Cisco Management IT Consulting Companies
Cisco Certified CCIE Upgrading
Progent's Cisco CCIE network infrastructure consultants can assist your business to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software consulting.
Consulting Microsoft Active Directory
Windows 2008 Active Directory Remote Consulting
Windows Enterprise Directory requires significant hands-on experience to integrate efficiently across an enterprise. Progent’s Microsoft Premier engineers are experienced in planning, integrating, and troubleshooting complex Enterprise Active Directory projects. Progent’s areas of expertise with Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, cleaning up residual beta version configuration objects in production AD systems, and fixing unsuccessful configurations of Active Directory and Active Directory-integrated programs.
Wi-Fi RF Spectrum Analysis for Wi-Fi Remote Support
Wi-Fi RF Spectrum Analysis for Wi-Fi Computer Engineer
Progent's wireless site survey services make it easy to plan, install and debug a Wi-Fi network optimized for your facilities, providing your business a wireless solution that has the reception, speed, capacity, QoS, security, and hand-off ability your company needs. Wi-Fi site survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and debugging an operational Wi-Fi LAN.
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