Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Pittsburgh organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Pittsburgh, Pennsylvania organizations to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as an element of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their current tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Help Desk Call Center organization by sharing responsibilities for Support Desk support services transparently between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide world-class desktop support to your at-home workforce, go to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Pittsburgh, Pennsylvania organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Exchange 2013 includes significant enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These improvements affect vital IT areas such as ease of administration, availability, compliance, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential advantages of upgrading to Exchange Server 2013, create a cost-effective test and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Exchange 2013.

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each staff member to each customer. The practice of detailing and archiving support activity allows more effective support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

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    If your business network mixes UNIX, Linux or Solaris platforms with Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that permits all your OS platforms to coexist for simple administration, seamless dataflow, high reliability, enhanced performance, and tight protection. Progent's UNIX and Microsoft Windows integration assistance offerings include IT infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and repair, in-person technical support, and Help Desk support.

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    For enterprises with branches in or any area covered by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and authorized Cisco system consultants can provide a variety of IT support services such as project planning, SOX compliance, office moves, corporate security, network design, local or phone-based emergency support, and technical support for data center hosting facilities. A Progent network consultant can help you design a multi-site information system that makes smart use of co-location services and Internet hosting sites. Progentís Microsoft Certified engineers can help major enterprises plan, deploy and maintain massive rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progentís CCIE and CCNP experts can assist you to deploy Cisco products for connection solutions that combine simple, high-performance, integrated, and remote networking.

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    Cisco has developed an extensive product line of routers including appliances built to deliver the protection, bandwidth, and reliability demanded by organizations ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can help you choose and configure Cisco routers to build a solid foundation for your network and to make it economical to grow as you add new users, open new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, such as Cisco's 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Routers.

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