Besides providing rapid access to top-tier IT consultants and subject matter experts to assist Pittsburgh, Pennsylvania companies with specific technical issues or longer-term projects, Progent can provide temporary staffing to deal with more broadly defined services such as desktop support, IT management, and Help Desk call center services. Short-term staffing can help businesses to deal with planned or unexpected surges in demand for IT services, which may be caused by situations such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also cover voids left by the loss of full-time IT personnel because of vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services give organizations the ability to respond to increases in demand for IT personnel without dealing with the costs and hassle associated with reviewing and hiring reliable IT help and without the risk of increasing your full-time staff size.
Key features of Progent's temporary staffing services include:
Progent's Shared Center Program
- Rapid access to proven IT professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your in-house network support team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong relationship with a world-class, full-service source for network expertise
Progent's co-managed Call Center service is a proven flexible staff expansion alternative that enables IT organizations to divide the work of Help Desk Call Center support transparently between their internal network staff and Progent's extensive team of IT support experts. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk service is a joint service solution powered by the industry's leading group professional services (PSA) tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT expertise for businesses of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Pittsburgh, Pennsylvania Businesses
Progent's veteran roster of certified engineers offers Pittsburgh, Pennsylvania companies a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term IT Staffing for Pittsburgh, Pennsylvania Companies
To learn more details about Progent's temporary staffing services for Pittsburgh, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.