Besides providing rapid access to guidance from high-level network consultants and subject matter experts to help Pittsburgh, Pennsylvania organizations with specific technical problems or strategic initiatives, Progent can provide temporary staff augmentation to deal with more generalized assistance like PC support, network management, and Help Desk call center services. On-demand staffing makes it possible for businesses to respond to anticipated or unplanned increases in demand for network personnel, which may result from situations like mergers and acquisitions, data center relocation, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also cover gaps caused by the absence of full-time IT personnel because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services give organizations the flexibility to respond to increases in requirements for IT services without being saddled with the costs and hassle associated with vetting and recruiting reliable technical personnel and without the burden of increasing your permanent head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to reliable network pros
- Simple engagement, termination, and resumption of services
- Transparent augmentation of your in-house IT staff
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Strong working relationship with a top-level, full-service resource for IT support
Progent's shared Help Desk Call Center program is a specialized flexible staff expansion alternative that enables IT groups to divide the responsibilities of Help Desk support seamlessly between their internal network staff and Progent's extensive pool of technical support experts. Acting as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a joint support alternative based on by the industry's leading shared professional services platform for managing, service requests, generating tickets, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing online and onsite IT services for organizations of all sizes throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Pittsburgh, Pennsylvania Businesses
Progent's veteran team of certified consultants and technical experts can provide Pittsburgh, Pennsylvania companies a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term IT Staffing for Pittsburgh, Pennsylvania Organizations
To learn more details about Progent's short-term staff augmentation services for Pittsburgh, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.