Fast Online Support for Pittsburgh Pennsylvania IT Networks
For organizations in Pittsburgh Pennsylvania, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools required to solve the majority of network issues quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor fixes somehow end up as major tabs. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized technologies and field-tested methodologies which allow the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to link to your system without compromising network security.
Progent's powerful technical support reporting application includes thorough records describing the support that Progent's clients have received. Progent's staff engineers have access to the records of assistance delivered to each client by every Progent engineer. This database of problems and fixes is structured as a readily searchable proprietary knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with the best solutions in the least time.
Online technical services available from Progent to clients in Pittsburgh Pennsylvania include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers offer computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to assist you company to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and certifies a person's network technology skills at the master level. CCIEs can deal with the most stubborn challenges associated with network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs are an excellent value because their depth of experience permits them to resolve problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment by means of sophisticated remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent locations in Pittsburgh Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of connectivity products. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up rapidly after a serious penetration. Security services available from Progent include: thorough network security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad range of computer technologies including system architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight suite of outsourced network management services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Pittsburgh Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts gives your customers in Pittsburgh Pennsylvania immediate contact with an efficient support group with extensive experience delivering phone consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a major driver of company success, and Progent's goal is to fix rather than simply track IT problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Pittsburgh Pennsylvania remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By exposing emerging trouble spots before they evolve into network outages, automated monitoring can avoid inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of operating systems.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Pittsburgh Pennsylvania, Progent's phone-based network support specialists can provide expert and cost-effective IT help the moment your business needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Pittsburgh company has a regular freelance consultant or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to fix sudden network crises or especially challenging integration projects.
Details of Progent's Online Computer Support for Pittsburgh Pennsylvania
Progent's online support, Internet-based repair, network security expertise, and system administration services offer offices in Pittsburgh Pennsylvania the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Pittsburgh Pennsylvania and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for online support and requires no monthly retainer for support services delivered during normal working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers the services of authorized professionals with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, system security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support for specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Application Development
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that match the specific needs of your company.
- State of the Art Remote Access Tools
Secure remote access allows Progent's service experts to see exactly what your users see. This makes it possible to find fast fixes to issues that could otherwise require an expensive personal service call. Sophisticated online connectivity tools and experienced engineers combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of detailing and organizing support records allows more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.