Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.

Pittsburgh Onsite IT Consulting
Progent location in the Pittsburgh Metro Area

City Street Address Contact Information
Pittsburgh, PA 606 Liberty Ave
Pittsburgh, Pennsylvania 15222
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Immediate Remote Technical Support for Pittsburgh Information Networks
Urgent Phone Help for Pittsburgh NetworksFor organizations in Pittsburgh or anywhere in Pennsylvania, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where fast solutions manage to turn into substantial bills. Progent's penchant for handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to connect to your computer system remotely without compromising system security.

Progent's proven technical support reporting system stores extensive histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services rendered to each Progent client by any Progent consultant. This archive of trouble tickets and fixes is structured as an easily accessible proprietary knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional vast support databases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions promptly.

Online support services available from Progent to businesses in Pittsburgh and throughout the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an internal Call Center but who want fast communication with a reliable Help Desk with professional telephone assistance as well as the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or improving your current organization, selecting or enhancing Help Desk software products to meet the particular requirements of your business, or adding temporary online staff to reinforce your internal Help Desk group to deal with unusually busy events like software transitions, major updates, or installing new business software.

    Progent's Call Center staff of seasoned information technology consultants offers your clients in Pittsburgh or anywhere in the state of Pennsylvania quick contact with an efficient support resource with extensive background providing telephone-based help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's policy is to resolve rather than merely document IT issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Pittsburgh, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By detecting looming problems before they result in crashes, remote monitoring can head off stressful and costly service crises. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by multiple platforms.
How Your Pittsburgh Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Pittsburgh or throughout the state of Pennsylvania, Progent's online network support specialists are ready to provide effective and affordable system help whenever your organization needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Pittsburgh business deals with a regular independent consultant or maintains an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to resolve sudden system emergencies or especially complicated integration problems.

Features of Progent's Online Computer Support for Pittsburgh
Progent's online help, remote repair, system security expertise, and system administration services offer offices in Pittsburgh or throughout the state of Pennsylvania the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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