Fast and Affordable Online Help for Pittsburgh Networks
For organizations located in Pittsburgh or anywhere in Pennsylvania, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of network issues rapidly. This lowers immediate costs since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with indirect costs by reducing or eliminating network outages and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick repairs manage to turn into major invoices. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies that permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's network remotely without breaching corporate security.
Progent's sophisticated service database application stores detailed documentation describing all service that Progent's clients have been provided. Progent's team engineers have access to the history of services rendered to each client by every engineer. This history of problems and resolutions is structured as a quickly accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's online service specialists can come up with the most efficient solutions promptly.
Remote technical services provided by Progent to customers in Pittsburgh and throughout the state of Pennsylvania include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals offer computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist you company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and validates an individual's network technology skills at the master level. CCIEs can handle the most challenging problems occurring in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to solve problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your network via sophisticated remote support tools to provide quick, secure, and economical diagnosis and repair.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security support services available from Progent cover comprehensive data security assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to address a wide array of computer technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Pittsburgh Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for businesses who lack the budget to support an in-house Help Desk Call Center but who require quick response from an efficient Call Center with professional phone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your established one, evaluating or customizing Help Desk application software to meet the special requirements of your business, or adding temporary online staff to reinforce your in-house Help Desk Call Center resources during demanding scenarios such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network consultants offers your computer users in Pittsburgh or anywhere in the state of Pennsylvania immediate contact with a reliable network service group with substantial background providing telephone-based consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of company performance, and Progent's intent is to solve instead of just report technical problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply online advanced consulting expertise and education in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Pittsburgh, or anywhere in the state of Pennsylvania, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By detecting looming issues before they grow into full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on a mix of platforms.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based computer support engineers can provide professional and economical system support whenever your company needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Pittsburgh business has a local freelance support technician or maintains a full time organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to address sudden system emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Support for Pittsburgh
Progent's phone help, Internet-based repair, system security consulting, and network management services offer businesses in Pittsburgh or anywhere in the state of Pennsylvania the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk Call Center support and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Pittsburgh and is also ideal for networks in geographic regions of Pennsylvania that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone support and asks for no monthly subscription fee for services provided during normal business hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized professionals with experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the specific needs of your company.
- Sophisticated Online Connectivity Software
Secure remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require a costly personal service call. State-of-the-art remote access software and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, refined remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for applying technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you owe only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each customer. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.