Fast Online Technical Support for Pittsburgh Pennsylvania Computer Networks
For businesses located in Pittsburgh Pennsylvania, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve most information system problems quickly. Efficient support lowers immediate costs since service calls use up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you owe exclusively for the services that you actually get. Unlike many online support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and proven methodologies which permit the maximum level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to access your company's environment without violating network security.
Progent's advanced service database system stores extensive records describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of all help provided to every Progent client by every consultant. This database of anomalies and responses is structured as a quickly retrievable internal database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online service experts can arrive at optimal resolutions in the least time.
Remote support services available from Progent to clients in Pittsburgh Pennsylvania include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to help your business to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most difficult challenges surrounding network infrastructure planning, integration, management, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. CCIEs offer excellent cost-effectiveness because their broad experience permits them to solve problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using advanced on-line support tools in order to perform fast, secure, and affordable analysis and repair.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent locations in Pittsburgh Metro Area
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate quickly after a damaging penetration. Security solutions available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad range of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight series of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Pittsburgh Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or enhancing your established one, evaluating or modifying Help Desk Call Center software products to meet the special requirements of your corporation, or providing temporary phone support staff to work with your existing Help Desk Call Center team during demanding situations like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology consultants gives your workers in Pittsburgh Pennsylvania rapid assistance from a large technical support group with substantial experience delivering phone consulting and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's aim is to resolve and not merely document network problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group offers online professional consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Pittsburgh Pennsylvania remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they result in crashes, system monitoring can ward off inconvenient and costly service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Pittsburgh Pennsylvania, Progent's phone-based network support engineers are ready to provide effective and economical IT help the instant your business requires it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Pittsburgh organization deals with a regular independent support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected network crises or especially tough integration projects.
Advantages of Progent's Network Help for Companies in Pittsburgh Pennsylvania
Progent's remote support services allow your Pittsburgh company to realize the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your on-site support resources
With most companies in Pittsburgh Pennsylvania, nearby network service resources, whether consisting of outside consultants or a full-time maintenance staff, can resolve the majority of network issues. However, serious problems may strike when local resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual support people. In these situations, Progent's online support specialists give you an easy, quick, and budget-friendly way to augment your local help and to pass on useful information to increase your capability to deal with downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For network support, smaller offices commonly rely on individual freelance consultants. Although freelance service people carry smaller internal costs than big service organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup help may force your business to wait for assistance during an emergency. As your network expands, system unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve support expertise to make sure your IT system is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically begin with an information system created on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments need proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a system architecture able to provide the stable foundation to handle current business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices require advice and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT experience, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not just expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.