Immediate Remote Help for Pittsburgh Information Networks
For companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most network problems quickly. Efficient support lowers immediate costs because solutions require minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical online support companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.
Progent's advanced service database application keeps detailed histories for the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help delivered to every Progent customer by any engineer. This history of trouble tickets and fixes is structured as a quickly searchable support database that permits Progent's remote technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to determine the most efficient solutions promptly.
Online support services available from Progent to businesses in Pittsburgh and throughout the state of Pennsylvania include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support engineers offer network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business migration consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to assist you company to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a person's technical skills at the expert level. CCIEs know how to deal with the most stubborn challenges surrounding network design, deployment, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of expertise enables them to solve problems rapidly. In many cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of sophisticated remote support tools to perform quick, secure, and affordable analysis and repair.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's industry-leading family of networking products by providing consulting services that include:
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover quickly following a damaging penetration. Security consulting services available from Progent cover in depth data security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for remote and mobile communication; defending your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for recovering applications and services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad range of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special online engineering services include:
How Your Pittsburgh Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or revamping your established organization, selecting or modifying Call Center application software to meet the special needs of your company, or providing occasional phone support personnel to supplement your internal Help Desk resources to handle unusually busy situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network experts gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania rapid access to an efficient support resource with extensive experience providing phone help and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a major enabler of company performance, and Progent's policy is to fix instead of simply document IT problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Pittsburgh, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your computer support is proactive and automated. By detecting potential problems before they evolve into downtime, system monitoring can minimize inconvenient and expensive service failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a mix of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Pittsburgh or throughout the state of Pennsylvania, Progent's online computer support engineers are ready to provide effective and economical IT support whenever your organization needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Pittsburgh company has a local independent consultant or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to deal with unexpected system emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Organizations in Pittsburgh
Progent's online network troubleshooting services enable your Pittsburgh company to experience the benefits of timely, expert IT support without the cost of managing a full-time IT organization. Your network will derive greater business worth by becoming more reliable, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your local support resources
With most offices in Pittsburgh or anywhere in Pennsylvania, nearby network support resources, whether represented by independent consultants or an internal IT staff, can resolve typical network problems. On the other hand, major troubles may occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's online support specialists provide a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful information to improve your capability to handle future problems in-house.
- Less Reliance on Freelance Service Providers
For network support, smaller offices often depend on individual freelance service providers. Although independent service people have less internal costs than larger consulting firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your company to go without help during an emergency. As your company grows, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network stays available.
- Create a Scalable Foundation for Smooth Growth
Companies typically begin with an information architecture created on a shoestring budget. Without a strong framework, band-aid repairs often get piled on top of a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle vital business requirements and ease future expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices need advice and technical training to negotiate an ever more complex maze of product options capable of accelerating business success and improving productivity. Businesses hardly need a network consultant who is attempting to sell a certain vendor's technology. Network support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 expertise, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.