Pittsburgh, PA Metro Area Contact Information:

City Street Address Contact Information
Pittsburgh, PA 500 Grant Street
Suite 2900
Pittsburgh, Pennsylvania, 15219
Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Immediate Remote Troubleshooting for Pittsburgh IT Networks
Immediate Online Consulting for Pittsburgh NetworksFor organizations located in Pittsburgh or anywhere in Pennsylvania, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially important in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay just for the support that you receive. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions manage to end up as large tabs. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven processes that permit the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to interface to your environment remotely without breaching corporate security.

Progent's powerful service database system includes thorough histories of all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of assistance rendered to every Progent client by any Progent consultant. This database of issues and repairs is organized as a readily accessible proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up additional vast technical support databases and permit priority response from vendors' internal engineering staff so Progent's online consulting experts can come up with the best solutions in the least time.

Online services available from Progent to businesses in Pittsburgh and throughout the state of Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the budget to support an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent addition to your current Helpdesk team. Progent's Virtual Call Center can operate as a an escalation option to resolve complex network challenges, or be available in overflow situations when your regular resources are swamped.

    Progent's Call Center staff of seasoned information technology professionals gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania fast access to a large support resource with extensive background providing telephone-based help and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's policy is to solve instead of merely annotate IT problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team offers online professional consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering possible issues before they grow into crashes, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a mix of OS platforms.
How Your Pittsburgh Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Pittsburgh or throughout the state of Pennsylvania, Progent's online computer support specialists are ready to deliver expert and affordable system support the moment your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Pittsburgh office relies on a local independent support technician or employs an in-house organization that can deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with sudden system crises or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Pittsburgh
Progent's online IT consulting services allow your Pittsburgh business to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Pittsburgh and throughout Pennsylvania, local computer service resources, whether made up of freelance consultants or an internal IT staff, can handle the majority of network issues. On the other hand, major troubles sometimes spring up when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online support professionals give you a convenient, quick, and economical solution to supplement your local help and to transfer useful information to improve your ability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations often rely on individual freelance consultants. Although independent consultants carry less overhead than big support firms and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service expertise to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies often start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get piled onto a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly built environments need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can provide the stable foundation to handle vital business requirements and ease future growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies need guidance and technical education to navigate through an ever more complicated array of technology options available for accelerating business success and enhancing productivity. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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