Fast Online Support for Pittsburgh Pennsylvania IT Networks
Fast Phone Help for Pittsburgh NetworksFor organizations in Pittsburgh Pennsylvania, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools required to solve the majority of network issues quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor fixes somehow end up as major tabs. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized technologies and field-tested methodologies which allow the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to link to your system without compromising network security.

Progent's powerful technical support reporting application includes thorough records describing the support that Progent's clients have received. Progent's staff engineers have access to the records of assistance delivered to each client by every Progent engineer. This database of problems and fixes is structured as a readily searchable proprietary knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with the best solutions in the least time.

Online technical services available from Progent to clients in Pittsburgh Pennsylvania include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight suite of outsourced network management services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts gives your customers in Pittsburgh Pennsylvania immediate contact with an efficient support group with extensive experience delivering phone consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a major driver of company success, and Progent's goal is to fix rather than simply track IT problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Pittsburgh Pennsylvania remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By exposing emerging trouble spots before they evolve into network outages, automated monitoring can avoid inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of operating systems.
How Your Pittsburgh Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Pittsburgh Pennsylvania, Progent's phone-based network support specialists can provide expert and cost-effective IT help the moment your business needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Pittsburgh company has a regular freelance consultant or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to fix sudden network crises or especially challenging integration projects.

Details of Progent's Online Computer Support for Pittsburgh Pennsylvania
Progent's online support, Internet-based repair, network security expertise, and system administration services offer offices in Pittsburgh Pennsylvania the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progentís Microsoft certified experts offer a range of support services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft financial package and corporate management solution based, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting software in the Microsoft Dynamics GP family, provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its modular design you can purchase only the capability you currently need, with the option to add clients and increase functionality when necessary. Progentís Microsoft Dynamics GP/Great Plains Software support engineers can show you how to install, customize and manage Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP/Great Plains.

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    The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Cisco wireless IP phone configuration and troubleshooting consultants can provide online and onsite assistance to help your organization build and manage a Cisco Wi-Fi VoIP phone solution by delivering services that can range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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    Progentís non-stop interoffice connectivity and fault tolerant system connection consultants can help small companies achieve non-stop Interoffice connectivity via fully redundant networks with transparent failover. Progentís Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office connections based on zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.

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