Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Immediate Remote Technical Support for Pittsburgh Information Networks
For organizations in Pittsburgh or anywhere in Pennsylvania, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where fast solutions manage to turn into substantial bills. Progent's penchant for handling problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to connect to your computer system remotely without compromising system security.
Progent's proven technical support reporting system stores extensive histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services rendered to each Progent client by any Progent consultant. This archive of trouble tickets and fixes is structured as an easily accessible proprietary knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional vast support databases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions promptly.
Online support services available from Progent to businesses in Pittsburgh and throughout the state of Pennsylvania include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and certifies an individual's networking skills at the master level. Cisco CCIEs can resolve the most stubborn problems surrounding network planning, installation, administration, security, and repair. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an excellent value since their broad expertise permits them to resolve problems rapidly. In many instances, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system by means of the latest on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure products. Cisco infrastructure consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless APs planning and integration services, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security solutions to enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: comprehensive information security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent can provide expert remote support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide range of computer technologies such as network architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Pittsburgh Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an internal Call Center but who want fast communication with a reliable Help Desk with professional telephone assistance as well as the ability to escalate the most challenging problems to high-level consultants.
Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or improving your current organization, selecting or enhancing Help Desk software products to meet the particular requirements of your business, or adding temporary online staff to reinforce your internal Help Desk group to deal with unusually busy events like software transitions, major updates, or installing new business software.
Progent's Call Center staff of seasoned information technology consultants offers your clients in Pittsburgh or anywhere in the state of Pennsylvania quick contact with an efficient support resource with extensive background providing telephone-based help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's policy is to resolve rather than merely document IT issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Pittsburgh, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By detecting looming problems before they result in crashes, remote monitoring can head off stressful and costly service crises. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by multiple platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Pittsburgh or throughout the state of Pennsylvania, Progent's online network support specialists are ready to provide effective and affordable system help whenever your organization needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-site service visits.
Even if your Pittsburgh business deals with a regular independent consultant or maintains an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to resolve sudden system emergencies or especially complicated integration problems.
Features of Progent's Online Computer Support for Pittsburgh
Progent's online help, remote repair, system security expertise, and system administration services offer offices in Pittsburgh or throughout the state of Pennsylvania the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Pittsburgh and is also ideal for networks in geographic regions of Pennsylvania that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for online service and asks for no periodic retainer for support services provided during regular working hours. This protects you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Experts Team can provide in-depth consulting support for specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that align with the specific needs of your company.
- State of the Art Online Access Software
Protected online connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to find quick solutions to issues that might otherwise require an expensive personal service call. Sophisticated remote access software and experienced engineers combine to enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and remote network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Support for High System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose clients need immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to permit minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to each client. The practice of documenting and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.