Immediate Remote Troubleshooting for Pittsburgh Networks
Immediate Remote Help for Pittsburgh NetworksFor companies in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools required to solve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike many remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where quick fixes manage to turn into big bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and proven methodologies which allow the maximum level of efficiency for online help and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to access your system without violating network security.

Progent's sophisticated technical support database application keeps comprehensive documentation of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent customer by any consultant. This history of problems and repairs is organized as a quickly accessible internal database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service experts are able to arrive at the best resolutions promptly.

Remote support services available from Progent to customers in Pittsburgh and anywhere in the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Pittsburgh or anywhere in the state of Pennsylvania instant communication with an effective network service group with substantial background offering telephone-based help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a significant driver of business productivity, and Progent's intent is to fix instead of just report technical problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote professional consulting support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your IT support is proactive and automated. By anticipating possible problems before they evolve into crashes, automated monitoring can avoid disruptive and costly information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate a combination of operating systems.
How Your Pittsburgh Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based network support engineers are ready to deliver professional and affordable system support the moment your company has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Pittsburgh business works with a local freelance support technician or employs a full time organization that know how to handle day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to solve sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Companies in Pittsburgh
Progent's online technical help services enable your Pittsburgh company to experience the benefits of on-call, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most offices in Pittsburgh and throughout Pennsylvania, nearby computer service resources, whether consisting of outside consultants or an internal IT staff, can take care of typical technical issues. However, serious problems may occur when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your local support personnel. In these situations, Progent's online service experts offer an easy, quick, and economical way to augment your regular resources and to pass on useful information to improve your ability to deal with future issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. Although independent consultants have less overhead than larger service firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of backup help may require your business to go without help during an emergency. As your network expands, network downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your network stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a network grows, reliability and scalability problems can impede the success of the business. Such poorly designed systems need proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can provide the stable foundation to handle critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of technology options capable of promoting business success and improving productivity. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. IT support and product selling can result in a situation where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of network service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be forced to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every consultant to each customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.


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