Fast Remote Technical Support for Pittsburgh UNIX or Linux NetworksFor small and midsize companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value because they are equipped with the practical background and the advanced tools to solve most network problems rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's billing policy for online help is designed to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where fast solutions manage to turn into substantial invoices. Progent's skill at disposing of problems quickly results in your company saving money.

Progent's Online Service Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for online technical support and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising corporate security.

Progent's highly evolved service database application maintains detailed records of all service that Progent's customers have received. Progent's team engineers have access to the details of all help rendered to every customer by any engineer. This database of problems and fixes is structured as an easily exploitable proprietary database that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts can find the best resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Pittsburgh or anywhere in Pennsylvania or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's online network support professionals possess advanced credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to resolve almost any emergency that may occur in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.

To support clients with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based technical support services Offered by Progent to small businesses in Pittsburgh and anywhere in the state of Pennsylvania include:

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the money or time to support an in-house Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk Call Center software to address the special demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center resources during high-demand events such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania rapid communication with a dependable technical support group with substantial experience offering phone help and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a significant contributor to business performance, and Progent's aim is to fix instead of merely report technical problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers online advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Excel. To read additional information about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the artistic components of Macintosh computing by delivering remote consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio/video or building an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By exposing looming issues before they grow into crashes, automated monitoring can minimize stressful and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate multiple OS platforms.

How Your Pittsburgh Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.

Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.

Onsite IT Consulting
Progent locations in Pittsburgh Metro Area

City Address Phone Link
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
412-387-1444 Pittsburgh Network Support Services

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    If your office computer system combines UNIX, Linux or Solaris technology with MS Windows, Progent can show you how to integrate your servers into a cohesive network that allows all your OS platforms to run side by side for easy administration, transparent information exchange, high availability, superior performance, and tight protection. Progent's UNIX/Linux/Solaris and Windows coexistence support services feature network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network help and troubleshooting, on-site technical support, and Help Desk Call Center support.

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    Progent provides the help of Microsoft and Cisco-Certified IT support professionals to show customers economical alternatives to help companies maximize the benefits of Microsoft and Cisco products. For environments that span from small offices to large corporations, Progent's expert engineers can assist you to enhance your network's e-mail architecture, protection, reliability, performance, and system management.

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    Nagios and MRTG are useful, Open Source monitoring utilities that run under the Linux OS and can be used to analyze UNIX/Linux environments, MS Windows networks, or multi-OS networks where Linux and Windows coexist. The Nagios monitor allows system support engineers to track system services such as SMTP, HTTP, SSH, and NNTP. MRTG allows you to graph the bandwidth in and out of SNMP network devices such as processors, routers, and switches. Progent's system integration consultants can assist you to use both these tools to tune and repair your computer network.

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    Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall product that fits your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.

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    Progent can provide cost-effective online consulting to assist your business to plan, configure, and fix any aspect of your iOS and Windows integration solution and is available for short-term tasks to help you through specific technical bottlenecks or major engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a resilient, secure and efficient infrastructure that is best suited to your computing model. Progent also offers online and on-premises training to show you how to manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the business value of your information system.

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    Progentís Microsoft-expert consultants can help you to update your application servers and/or desktops from 32 to 64 bits. Progent can help you to understand the risks and benefits of upgrading to 64-bit computing, design an efficient upgrade strategy that reduces business interruptions, and provide economical, expert online help to aid your company to install 64-bit operating systems and application software on your existing computers.

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    Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and financial system applications to suit your particular company needs. Progentís Microsoft-certified consultants offer expertise in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also offers expert e-Commerce integration support for safe, corporate-wide resource sharing as well as integration with CRM products.

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