For small and midsize companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve most network issues rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, idle employees, and distracted executives.
Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical online service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where speedy. minor solutions somehow end up as major invoices. Progent's skill at handling technical issues quickly translates into your business spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized tools and proven processes which permit the maximum level of efficiency for remote consulting and repair for small business computer networks. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to link to your computer system remotely without breaching network security.
Progent's highly evolved customer support reporting application keeps comprehensive histories of the service that Progent's customers have been provided. Progent's staff consultants have access to the details of support provided to each client by any engineer. This database of issues and responses is organized as a readily retrievable proprietary database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to other massive support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to arrive at optimal solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Pittsburgh or anywhere in Pennsylvania or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical service professionals possess credentials in an extensive set of disciplines. This wide range of capability permits Progent's consultants to handle almost any problem likely to take place in a small company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help customers with multi-operating system networks, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to companies in Pittsburgh and anywhere in the state of Pennsylvania include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from older applications to current MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most intractable issues encountered in network planning, installation, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to find solutions for even the most difficult problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive timely assistance for severe network issues that are crippling business productivity but are beyond the experience of your regular computer support personnel. Progent's Cisco-qualified CCIE support experts can connect to your network by means of the latest on-line troubleshooting technology in order to perform fast, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM and CISSP security engineers offer a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up quickly following a serious penetration. Security services available from Progent cover thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses often need. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Pittsburgh Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who don't have the budget to create an internal Call Center but who need quick response from an effective Help Desk with professional phone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or improving your existing one, identifying or modifying Call Center software to address the particular needs of your corporation, or adding occasional online personnel to supplement your in-house Call Center group to deal with high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of seasoned network professionals provides your computer users in Pittsburgh or anywhere in the state of Pennsylvania rapid communication with a large support group with substantial background providing phone help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a solid contributor to business success, and Progent's policy is to solve rather than simply track network problems.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group can supply online advanced engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative elements of Macintosh environments by delivering remote consulting services and education in graphics, audio, and video. Progent's consultants offer help in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online network monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering emerging problems before they evolve into crashes, remote monitoring can ward off stressful and costly network crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area