For small companies in Pittsburgh or anywhere in Pennsylvania, Progent offers help for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online support services represent exceptional value because they are equipped with the practical background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick repairs somehow turn into major bills. Progent's penchant for dealing with problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for online technical support and troubleshooting for small business IT systems. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to access your network remotely without compromising network security.
Progent's powerful technical support database application includes detailed records for the support that Progent's customers have received. Progent's team consultants have access to the details of services rendered to every Progent customer by any Progent consultant. This archive of issues and fixes is stored as a readily retrievable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional extensive support databases and permit fast response from manufacturers' in-house engineering staff so Progent's online service specialists can arrive at the most efficient resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Pittsburgh or anywhere in Pennsylvania or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in an extensive set of technologies. This broad scope of technical skills allows Progent's engineers to tackle practically any crisis that may take place in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services available from Progent to small businesses in Pittsburgh and throughout the state of Pennsylvania include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of information technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn challenges occurring in network design, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to resolve even the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone access to a CCIE so your company can get timely help for serious network infrastructure issues that are impacting business efficiency but are beyond the scope of your ordinary IT support providers. Progent's Cisco CCIE consultants can interface to your environment using advanced remote troubleshooting technology to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of online PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recover quickly after a damaging breach. Security consulting services available from Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies often request. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Pittsburgh Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who want fast response from a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk or enhancing your existing one, evaluating or customizing Call Center software to handle the special needs of your corporation, or adding occasional online personnel to supplement your existing Help Desk group to handle demanding events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology consultants gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania fast assistance from an efficient technical support group with extensive experience providing telephone-based help and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's aim is to resolve instead of merely document IT problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced engineering expertise and education in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out additional information about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the imaginative aspect of Mac systems by providing remote consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Pittsburgh, or anywhere in the state of Pennsylvania, remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your computer support is proactive and automated. By detecting emerging issues before they cause crashes, proactive monitoring can head off stressful and expensive service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area