For small and midsize businesses located in Pittsburgh Pennsylvania, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve most network issues rapidly. This reduces direct costs since solutions accumulate a smaller number of billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at solving problems efficiently results in your business conserving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed an array of customized technologies and proven methodologies that allow the maximum level of efficiency for online engineering help and repair for small business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your environment remotely without violating network security.
Progent's highly evolved technical support reporting system stores extensive documentation describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of assistance rendered to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is structured as an easily retrievable support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to other vast support databases and allow fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists can find the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Pittsburgh Pennsylvania or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote technical service professionals have certified skills in a comprehensive set of disciplines. This broad range of IT skills allows Progent's consultants to manage almost any problem likely to take place in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with multi-operating system environments, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to customers in Pittsburgh include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide array of information technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and validates a consultant's technical skills at the master level. Cisco CCIEs can handle even the most intractable challenges surrounding network infrastructure design, deployment, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value because their depth of expertise enables them to find solutions for the most intractable problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can receive immediate help for serious network problems that are lowering worker efficiency but are beyond the scope of your regular IT service resources. Progent's CCIE consultants can communicate with your computer system by means of sophisticated remote support tools in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling family of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-expert online support professionals offer network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and ISSAP network security engineers offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly following a serious penetration. Security consulting services offered by Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; installing firewalls; building secure architectures for off-site and mobile access; defending your email system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often need. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Pittsburgh Pennsylvania Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center support programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast response from a dependable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or revamping your established one, evaluating or enhancing Help Desk software products to handle the particular requirements of your corporation, or providing occasional phone support staff to supplement your internal Help Desk team to handle high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced network consultants gives your clients in Pittsburgh Pennsylvania rapid assistance from a reliable network service resource with substantial experience providing phone help and remote diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's policy is to solve and not simply report technical problems.
Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team offers phone-based professional engineering support and education in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft Excel. To learn more concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the creative aspect of Apple Mac environments by delivering remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio/video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Pittsburgh Pennsylvania online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By spotting possible problems before they grow into crashes, automated monitoring can avoid stressful and costly information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent locations in Pittsburgh Metro Area