For small companies located in Pittsburgh or anywhere in Pennsylvania, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and the sophisticated tools to solve the majority of information system problems quickly. Efficient support lowers direct costs since service calls take up fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted executives.
Progent's pricing policy for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike typical remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions somehow end up as major invoices. Progent's skill at handling problems efficiently translates into your company conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies that ensure the maximum degree of effectiveness for online technical support and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to access your environment without compromising network security.
Progent's powerful service database system includes thorough histories of all service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of services delivered to each customer by any engineer. This archive of issues and fixes is organized as a quickly exploitable internal database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to find the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Pittsburgh or anywhere in Pennsylvania or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote support engineers possess credentials in an extensive set of technologies. This broad range of IT skills permits Progent's engineers to tackle virtually any emergency that may take place in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To help clients with multi-OS networks, Progent also offers the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to clients in Pittsburgh and throughout the state of Pennsylvania include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of computer technology including system architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network consultants, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges encountered in network planning, deployment, management, protection, and problem solving. CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying program patches. CCIEs are an excellent cost-effectiveness because their broad expertise enables them to solve the most intractable problems rapidly. In common instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely support for complex network issues that are hurting business efficiency but are outside the comfort zone of your ordinary network maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your network using the latest on-line troubleshooting technology to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Windows Support
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quickly after a serious breach. Security support services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; guarding your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Pittsburgh Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller organizations who don't have the money or time to create an internal Help Desk but who require quick response from an effective Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and acts as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle complex technical challenges, or be available in overflow circumstances when your other support engineers are swamped.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your existing organization, selecting or customizing Help Desk Call Center software to handle the particular requirements of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center group during high-demand situations such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania quick access to an efficient support resource with years of background providing telephone-based help and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a major enabler of business performance, and Progent's aim is to resolve rather than simply report network issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including CRM, Project, Microsoft Office Word, and MS Office Excel. To learn additional information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the imaginative components of Mac systems by delivering remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote network monitoring services powered by MS Operations Manager network monitoring, customized by Progent to suit your business so your computer support is proactive rather than reactive. By anticipating potential problems before they evolve into crashes, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a mix of platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area