For small and midsize companies in Pittsburgh Pennsylvania, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers represent exceptional leverage because they are equipped with the practical background and the sophisticated tools to solve most network problems quickly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to turn into major invoices. Progent's penchant for dealing with problems quickly results in your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has refined an array of customized technologies and proven processes that promote the maximum level of effectiveness for online engineering help and repair for small and midsize business IT networks. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to access your computer system without breaching network security.
Progent's powerful service database system maintains extensive documentation describing all service that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance rendered to every Progent client by any Progent engineer. This history of anomalies and repairs is stored as an easily searchable proprietary database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft permit access to other vast support databases and permit priority access to manufacturers' internal support staff so Progent's online service specialists can find optimal resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Pittsburgh Pennsylvania or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's online technical support engineers offer certified skills in a comprehensive array of technologies. This broad scope of technical skills enables Progent's consultants to manage almost any emergency that may crop up in a small business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help businesses with mixed-platform networks, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to companies in Pittsburgh include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of computer technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer exceptional value because their broad experience enables them to fix the most complex problems rapidly. In common cases, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few service organizations make CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for complex network infrastructure issues that are impacting business productivity but are beyond the scope of your regular computer support group or consultant. Progent's Cisco CCIE consultants can connect to your computer system using state-of-the-art on-line support technology in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-expert online service professionals can deliver network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP network security consultants offer a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recover rapidly following a damaging breach. Security support services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses often need. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows clients to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Pittsburgh Pennsylvania Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the money or time to assemble and manage an internal Help Desk but who want quick access to an effective Call Center with proficient telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or enhancing Help Desk software to address the special demands of your business, or providing occasional phone support personnel to work with your internal Call Center team to handle demanding scenarios like software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of veteran information technology consultants provides your workers in Pittsburgh Pennsylvania immediate access to a dependable technical support resource with substantial background providing phone help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a solid contributor to business performance, and Progent's aim is to resolve instead of simply annotate network problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To read more on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can support the artistic facets of Apple Mac systems by providing phone-based help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent can provide businesses in Pittsburgh Pennsylvania remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By detecting looming issues before they expand into downtime, automated monitoring can ward off stressful and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent locations in Pittsburgh Metro Area