For small businesses in Pittsburgh or anywhere in Pennsylvania, Progent offers support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve most information system issues rapidly. Efficient support lowers immediate costs because service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and related losses due to business disruption, upset clients, idle employees, and de-focused executives.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate situations where fast fixes manage to end up as major bills. Progent's skill at disposing of technical issues efficiently translates into your business saving money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which ensure the highest degree of efficiency for online engineering help and troubleshooting for small company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your company's network without breaching network security.
Progent's sophisticated customer support reporting application includes thorough histories of all service that Progent's clients have received. Progent's staff engineers have access to the history of support provided to each customer by every Progent engineer. This history of problems and repairs is structured as a readily accessible internal database that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to additional vast support databases and allow quick access to manufacturers' internal engineering staff so Progent's online service experts can arrive at the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Pittsburgh or anywhere in Pennsylvania or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based support engineers offer credentials in an extensive set of technologies. This breadth of technical skills enables Progent's consultants to handle practically any emergency that may occur in a small or midsize company network. Certificates awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To help clients with mixed-operating system environments, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support Offered by Progent to customers in Pittsburgh and anywhere in the state of Pennsylvania include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology such as network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-oriented methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for resolving problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and certifies a consultant's network technology skills at the master level. CCIEs know how to deal with even the most stubborn challenges encountered in network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their deep expertise enables them to find solutions for even the most complex problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide fast phone access to a Cisco CCIE so your company can receive immediate assistance for complex network issues that are impacting business productivity but are beyond the comfort zone of your regular computer service providers. Progent's CCIE consultants can tie into your network using state-of-the-art remote support tools in order to perform quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-certified remote support experts can provide network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security services to improve the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to recuperate quickly following a serious penetration. Security consulting services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting experts for contract projects that small companies frequently request. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Pittsburgh Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk support programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller organizations who don't have the resources to build and maintain an in-house Help Desk but who require quick communication with an effective Help Desk with professional phone support as well as the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in establishing an efficient new Call Center or improving your current organization, identifying or customizing Help Desk software to meet the special requirements of your corporation, or adding occasional online staff to reinforce your internal Call Center group to handle high-demand scenarios such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Pittsburgh or anywhere in the state of Pennsylvania quick access to an effective technical support resource with extensive experience delivering telephone-based support and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's goal is to solve and not merely report IT problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group can supply online professional engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To read more information concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the imaginative elements of Apple Mac systems by delivering phone-based help services and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Support
Progent can provide companies in Pittsburgh, or anywhere in the state of Pennsylvania, online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your network maintenance is proactive rather than reactive. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems powered by multiple platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area