For small and midsize companies located in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they are equipped with the practical background and the advanced tools to solve most network problems rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where fast solutions manage to turn into substantial invoices. Progent's skill at disposing of problems quickly results in your company saving money.
Progent's Online Service Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for online technical support and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising corporate security.
Progent's highly evolved service database application maintains detailed records of all service that Progent's customers have received. Progent's team engineers have access to the details of all help rendered to every customer by any engineer. This database of problems and fixes is structured as an easily exploitable proprietary database that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts can find the best resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Pittsburgh or anywhere in Pennsylvania or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's online network support professionals possess advanced credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to resolve almost any emergency that may occur in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.
To support clients with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to small businesses in Pittsburgh and anywhere in the state of Pennsylvania include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad range of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for networking consultants, and indicates an individual's network technology skills at the master level. Cisco CCIEs can resolve the most stubborn problems occurring in network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration tools and developing alternate approaches or locating software patches. CCIEs provide excellent value because their deep expertise enables them to fix even the most complex problems quickly. In many cases, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a CCIE so you can receive timely support for serious network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your ordinary computer support resources. Progent's Cisco CCIE engineers can communicate with your computer system using state-of-the-art remote troubleshooting technology to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN products.
Certified MS Windows Experts
Progent's Microsoft-expert online support experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration,
Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your business to clean up rapidly after a serious penetration. Security support services offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Pittsburgh Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the money or time to support an in-house Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk Call Center software to address the special demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center resources during high-demand events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania rapid communication with a dependable technical support group with substantial experience offering phone help and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a significant contributor to business performance, and Progent's aim is to fix instead of merely report technical problems.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers online advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Excel. To read additional information about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the artistic components of Macintosh computing by delivering remote consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Pittsburgh, or anywhere in the state of Pennsylvania, online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By exposing looming issues before they grow into crashes, automated monitoring can minimize stressful and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate multiple OS platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent locations in Pittsburgh Metro Area