For small and midsize businesses in Pittsburgh or anywhere in Pennsylvania, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support services offer excellent value due to the fact that they have the real-world experience and the advanced technology to solve most information system issues rapidly. This reduces immediate expenses since service calls take up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at solving technical issues efficiently results in your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has refined a set of optimized tools and proven methodologies that ensure the maximum level of efficiency for remote technical support and troubleshooting for small business information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to link to your company's network without compromising network security.
Progent's powerful customer support database system includes extensive documentation of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of all help delivered to each customer by any Progent consultant. This history of issues and resolutions is structured as a conveniently exploitable support database that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft permit access to additional vast support databases and allow priority access to vendors' internal product engineers with the result that Progent's remote service specialists can determine the most efficient resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Pittsburgh or anywhere in Pennsylvania or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service engineers offer certified skills in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's engineers to resolve virtually any emergency likely to take place in a small company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-platform networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support available from Progent to small businesses in Pittsburgh and anywhere in the state of Pennsylvania include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide array of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn issues occurring in network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to resolve even the most difficult problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive timely support for complex network infrastructure problems that are crippling worker efficiency but are outside the experience of your local computer service providers. Progent's Cisco-qualified CCIE consultants can communicate with your network using state-of-the-art remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Support
Progent's Microsoft-certified online service experts offer computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a full range of online PC desktop support including Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and ISSAP security consultants can provide a range of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover thorough security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; installing firewalls; building safe architectures for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses often request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Pittsburgh Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small companies who don't have the budget to assemble and manage an in-house Call Center but who want quick response from a dependable Call Center with proficient telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless extension of your current Helpdesk staff. Progent's Virtual Help Desk can serve as an escalation resource to handle complex technical challenges, or be ready in those instances when your ordinary service providers are overwhelmed.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your current organization, identifying or modifying Call Center software to address the particular needs of your company, or providing occasional online personnel to supplement your existing Help Desk resources to handle demanding scenarios like software transitions, major updates, or installing new business software.
Progent's Help Desk staff of veteran network experts offers your clients in Pittsburgh or anywhere in the state of Pennsylvania immediate communication with a reliable technical support resource with years of background delivering phone help and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's aim is to resolve rather than just annotate network problems.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides online professional engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To read more information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the artistic aspect of Mac systems by offering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your network maintenance is proactive rather than reactive. By detecting looming issues before they expand into network outages, system monitoring can minimize stressful and costly service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on multiple OS platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area