Pittsburgh, PA Metro Area Contact Information:
||500 Grant Street
Pittsburgh, Pennsylvania, 15219
|Sales Phone: 412-387-1444
Link: Pittsburgh Network Support Services
For small and midsize businesses located in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers offer excellent value because they have the real-world background and the advanced technology to solve the majority of network issues rapidly. This reduces direct expenses because service calls take up fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick fixes manage to turn into major invoices. Progent's penchant for disposing of problems efficiently results in your company spending less cash.
Progent's Online Service Technologies
Over time, Progent has developed an arsenal of optimized technologies and field-tested processes which allow the maximum level of efficiency for remote technical support and repair for small company information systems. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to access your company's system remotely without compromising system security.
Progent's powerful customer support database system includes comprehensive histories of the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of assistance provided to every Progent client by every consultant. This archive of issues and solutions is structured as a readily retrievable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other vast technical databases and allow fast access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can determine the best solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Pittsburgh or anywhere in Pennsylvania or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's phone-based technical service professionals offer credentials in a comprehensive set of technologies. This breadth of IT skills permits Progent's engineers to manage almost any problem that may crop up in a small or midsize company information system. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-operating system networks, Progent also provides the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote services Offered by Progent to customers in Pittsburgh and throughout the state of Pennsylvania include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for resolving problems within UNIX/Linux networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to handle even the most stubborn issues associated with network planning, deployment, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience allows them to solve the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make CCIEs available to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get immediate assistance for serious network infrastructure problems that are impacting worker efficiency but are not within the experience of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art remote support technology to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop services including Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Qualified System Security Engineers
Progent's qualified CISSP and ISSAP network security consultants offer a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to recover rapidly after a damaging penetration. Security services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine local resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies often need. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Pittsburgh Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick access to a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk can serve as an escalation resource to resolve complex technical issues, or be available in hectic circumstances when your ordinary resources are too busy.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk Call Center software products to handle the special demands of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk resources to deal with high-demand events such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network professionals provides your computer users in Pittsburgh or anywhere in the state of Pennsylvania quick access to an effective network service resource with years of experience offering phone consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a key contributor to company success, and Progent's goal is to resolve instead of merely report technical problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply remote professional consulting support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and MS Office Excel. For more information about Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the creative aspect of Apple Mac computing by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote network and server monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your IT support is proactive rather than reactive. By detecting potential issues before they cause crashes, system monitoring can minimize inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.