Pittsburgh, PA Metro Area Contact Information:
||500 Grant Street
Pittsburgh, Pennsylvania, 15219
|Sales Phone: 412-387-1444
Link: Pittsburgh Network Support Services
For small businesses located in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system problems quickly. This reduces direct expenses because service calls require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's pricing model for remote help is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many online service companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow end up as large bills. Progent's penchant for dealing with problems efficiently translates into your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of customized tools and proven processes which promote the highest degree of effectiveness for online consulting and repair for small business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's network without violating corporate security.
Progent's powerful service database system keeps detailed histories describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services rendered to each client by every consultant. This archive of issues and resolutions is organized as an easily retrievable internal database that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft permit access to additional massive technical support databases and allow quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to come up with optimal solutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Pittsburgh or anywhere in Pennsylvania or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's remote network support professionals offer certified skills in an extensive set of technologies. This broad range of technical skills enables Progent's engineers to handle practically any crisis likely to take place in a small company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help businesses with multi-operating system networks, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services available from Progent to companies in Pittsburgh and throughout the state of Pennsylvania include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology such as network infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for resolving anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- RedHat Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network professionals, and validates an individual's networking knowledge at the expert level. CCIEs can resolve the most difficult problems occurring in network planning, integration, management, security, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their deep experience enables them to solve even the most difficult problems quickly. In common cases, less qualified consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent support for complex network problems that are impacting worker efficiency but are beyond the comfort zone of your regular computer maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system by means of state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-certified remote service engineers offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of online PC desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Qualified System Security Specialists
Progent's accredited CISM and CISSP network security consultants offer a variety of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up rapidly after a serious penetration. Security support services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small companies often need. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Pittsburgh Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for small businesses who lack the money or time to create an in-house Help Desk Call Center but who require quick response from a dependable Call Center with professional telephone support plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk is intended for larger companies and serves as a seamless extension of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the toughest computer system issues, or be available in hectic instances when your ordinary resources are too busy.
Progent's Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your current organization, evaluating or enhancing Help Desk application software to handle the special needs of your company, or adding occasional phone support personnel to supplement your internal Help Desk Call Center team to deal with demanding situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Pittsburgh or anywhere in the state of Pennsylvania immediate access to a reliable technical support resource with years of experience delivering phone support and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a key contributor to company productivity, and Progent's intent is to solve rather than just annotate network problems.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff provides remote advanced consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, MS Word, and MS Excel. For additional information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative facets of Apple Mac environments by providing remote consulting services and training in graphics, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network Monitoring Services
Progent can provide companies in Pittsburgh, or anywhere in the state of Pennsylvania, remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your computer support is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, remote monitoring can head off stressful and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.