Fast Online Technical Support for Pittsburgh Information Networks
For organizations located in Pittsburgh or anywhere in Pennsylvania, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they possess the practical background and are equipped with the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support lowers direct costs since solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor solutions manage to end up as large invoices. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and proven methodologies that allow the maximum degree of efficiency for online technical support and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to communicate with your computer system without violating system security.
Progent's powerful technical support database application includes detailed records for all support that Progent's customers have received. Progent's staff consultants have access to the details of assistance rendered to each customer by any Progent consultant. This archive of problems and repairs is organized as a readily searchable support database that permits Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts can come up with optimal resolutions in the least time.
Online support provided by Progent to companies in Pittsburgh and throughout the state of Pennsylvania include:
Certified MS Windows Experts
Progent's Microsoft-premier online service experts can deliver computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you business to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network engineers, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value since their broad experience permits them to solve problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment using state-of-the-art on-line support technology to perform quick, secure, and economical analysis and repair.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure products. Cisco technology consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs engineering support, Cisco WiFi controllers consulting, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up rapidly after a serious penetration. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile access; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a wide spectrum of computer technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that include Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Pittsburgh Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of experienced network experts provides your customers in Pittsburgh or anywhere in the state of Pennsylvania quick communication with a reliable technical support group with extensive background providing telephone-based support and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center perception as a key enabler of company efficiency, and Progent's intent is to fix rather than just track IT problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides online and in-depth engineering expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Pittsburgh, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so that your computer maintenance is proactive and automated. By exposing emerging issues before they evolve into full-scale emergencies, remote monitoring can minimize stressful and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on multiple platforms.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based computer support specialists are ready to provide professional and economical system support the moment your business has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Pittsburgh organization deals with a local independent support technician or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to solve unexpected network emergencies or particularly tough integration problems.
Benefits of Progent's Network Help for Businesses in Pittsburgh
Progent's online support services allow your Pittsburgh business to enjoy the benefits of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
For most organizations in Pittsburgh or anywhere in Pennsylvania, nearby computer support providers, whether represented by outside consultants or an in-house IT staff, can deal with the majority of technical problems. On the other hand, IT crises may strike when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call support specialists offer a convenient, fast, and economical way to augment your regular help and to convey useful information to increase your ability to deal with downstream problems locally.
- Reduced Reliance on Individual Consultants
For network support, smaller companies often depend on individual freelance consultants. While independent consultants have less internal costs than big service organizations and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of backup help may force your company to wait for help during an IT crisis. As your company expands, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve support expertise to insure your network is always available.
- Create a Solid Basis for Seamless Expansion
Organizations often start with an IT system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle vital business demands and facilitate downstream expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business success and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the forefront of IT service, executing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.