Immediate Online Technical Support for Pittsburgh IT Networks
For businesses located in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many online support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies that promote the maximum level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's online support team to interface to your company's network without breaching network security.
Progent's proven technical support reporting application maintains detailed documentation of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of support rendered to each customer by every consultant. This archive of problems and responses is stored as a quickly accessible proprietary database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online service specialists are able to determine the most efficient solutions in the least time.
Online services offered by Progent to customers in Pittsburgh and anywhere in the state of Pennsylvania include:
Certified Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to help you business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking professionals, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with even the most complex problems associated with network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to solve problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your environment via sophisticated remote troubleshooting tools to perform fast, safe, and economical diagnosis and remediation.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Progent's CCIEs offer help for all of Cisco's top-selling selection of connectivity devices by delivering consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can strengthen the safety of your Windows, macOS and OS X, Linux network against attacks or help your business to clean up quickly following a serious penetration. Security services available from Progent include: comprehensive data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; integrating firewalls; designing secure techniques for remote and mobile access; protecting your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Pittsburgh Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology experts offers your customers in Pittsburgh or anywhere in the state of Pennsylvania rapid contact with a dependable support group with years of background providing telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key driver of business productivity, and Progent's aim is to fix and not simply report IT issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Group can supply phone-based advanced consulting support and education in special application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Pittsburgh, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your computer support is proactive and automated. By detecting looming problems before they grow into crashes, automated monitoring can head off inconvenient and costly information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a combination of OS platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Pittsburgh or throughout the state of Pennsylvania, Progent's online network support engineers can deliver professional and affordable system support whenever your business requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Pittsburgh company deals with a regular freelance consultant or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to resolve sudden system emergencies or particularly challenging integration projects.
Details of Progent's Online Network Support for Pittsburgh
Progent's phone support, remote repair, system security consulting, and system management services offer companies in Pittsburgh or anywhere in the state of Pennsylvania unparalleled leverage for your support investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Pittsburgh and is also ideal for networks in geographic areas of Pennsylvania that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online service and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized specialists who have skill in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support in specific application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Database Administration and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized resource for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that meet the specific requirements of your business.
- Sophisticated Remote Access Tools
Secure remote connectivity permits Progent's service experts to see exactly what your users see. This makes it possible to find fast solutions to issues that might otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and experienced technicians together allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious companies whose workers require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical background, refined support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, in the trenches of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you owe just for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.