Fast and Affordable Online Technical Support for Pittsburgh Pennsylvania Computer Systems
Fast Phone Consulting for Pittsburgh NetworksFor businesses in Pittsburgh Pennsylvania, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage because they have the practical experience and have access to the sophisticated tools needed to solve most network problems rapidly. This lowers direct expenses since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many remote support companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick solutions somehow turn into major tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to access your environment remotely without violating corporate security.

Progent's powerful customer support reporting system includes extensive documentation for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support rendered to each Progent client by every Progent consultant. This archive of issues and responses is structured as a readily searchable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft open up additional massive support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to arrive at the best solutions in the least time.

Online technical services offered by Progent to companies in Pittsburgh Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk application software to address the unique demands of your business, or providing temporary online personnel to reinforce your internal Call Center resources during high-demand events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran network experts provides your customers in Pittsburgh Pennsylvania quick assistance from a dependable technical support resource with years of background delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a significant driver of company success, and Progent's intent is to fix rather than simply report network issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Pittsburgh Pennsylvania online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they cause network outages, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support multiple platforms.
How Your Pittsburgh Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Pittsburgh Pennsylvania, Progent's phone-based computer support engineers can deliver effective and economical system help the instant your organization needs it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Pittsburgh office relies on a local freelance support technician or employs a full time IT staff that can handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to handle sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Pittsburgh Pennsylvania
Progent's remote network troubleshooting services enable your Pittsburgh organization to enjoy the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    For most offices in Pittsburgh Pennsylvania, local computer support resources, whether consisting of freelance consultants or an internal maintenance staff, can solve typical network issues. On the other hand, serious problems may strike when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's online support specialists provide an easy, quick, and economical solution to supplement your regular resources and to convey valuable knowledge to increase your capability to resolve future issues locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on individual freelance consultants. Although freelance consultants have smaller internal costs than larger consulting companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your business to wait for assistance during an IT crisis. As your network grows, system downtime and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your network is always available.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often start with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. These poorly designed environments require careful analysis, smart long-term planning, and wide IT expertise to evolve to a network architecture able to offer the stable foundation to meet current business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies need advice and technical training to negotiate an ever more complex maze of technology options available for promoting business success and improving productivity. Businesses do not need a computer consultant who is trying to resell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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