Pittsburgh, PA Metro Area Contact Information:

City Street Address Contact Information
Pittsburgh, PA 500 Grant Street
Suite 2900
Pittsburgh, Pennsylvania, 15219		 Sales Phone: 412-387-1444

Link: Pittsburgh Network Support Services

Immediate Remote Support for Pittsburgh Information Networks
Urgent Remote Consulting for Pittsburgh SystemsFor companies in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve the majority of network issues quickly. This reduces direct expenses because service calls use up minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-tested processes which ensure the maximum level of effectiveness for online consulting and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to communicate with your computer system without compromising corporate security.

Progent's powerful service database system includes comprehensive documentation describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of services rendered to each client by any consultant. This archive of problems and fixes is stored as a conveniently accessible support knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' in-house support staff so Progent's online consulting experts can arrive at optimal resolutions promptly.

Remote support available from Progent to clients in Pittsburgh and anywhere in the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to create an in-house Call Center but who require quick communication with a dependable Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progent’s Virtual Help Desk Call Center is designed for larger companies and serves as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option for complex technical problems, or be ready in those circumstances when your other resources are too busy.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Pittsburgh or anywhere in the state of Pennsylvania quick contact with a reliable technical support group with years of experience offering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a solid contributor to business success, and Progent's goal is to resolve rather than simply document network problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides online professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Pittsburgh, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT maintenance is proactive and automated. By anticipating possible problems before they expand into downtime, proactive monitoring can ward off disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a combination of OS platforms.
How Your Pittsburgh Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Pittsburgh or anywhere in the state of Pennsylvania, Progent's phone-based computer support specialists can provide professional and economical system support whenever your company requires it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Pittsburgh office has a local freelance support technician or maintains an in-house IT staff that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Pittsburgh
Progent's online IT consulting services enable your Pittsburgh business to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Pittsburgh and throughout Pennsylvania, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of technical problems. However, major troubles sometimes spring up when local resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local service people. In these instances, Progent's online service experts offer an easy, quick, and affordable solution to supplement your local resources and to pass on valuable knowledge to improve your capability to deal with future problems in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses often depend on independent freelance consultants. While independent consultants have less internal costs than big support organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of reserve help may require your company to go without help during an emergency. As your company grows, system unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service experts to make sure your IT system remains available.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can impede the success of the business. Such badly built systems require proper analysis, intelligent strategic planning, and wide technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet current business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an ever more complicated array of product alternatives available for promoting business growth and enhancing productivity. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.













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