Immediate Remote Help for Pittsburgh Computer Networks
For businesses located in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's online technical support experts offer exceptional value due to the fact that they have the practical background and have access to the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls require fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor repairs somehow turn into big tabs. Progent's skill at handling problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which permit the maximum level of efficiency for remote consulting and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to access your system remotely without breaching system security.
Progent's sophisticated customer support database application stores detailed histories for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help rendered to each client by any engineer. This archive of issues and solutions is organized as a readily exploitable internal database that allows Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's remote service specialists are able to find optimal solutions quickly.
Remote support services offered by Progent to businesses in Pittsburgh and anywhere in the state of Pennsylvania include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to help you business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and validates an individual's networking skills at the expert level. Cisco CCIEs can deal with the most complex issues associated with network planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. CCIEs are an excellent cost-effectiveness since their broad expertise enables them to solve problems quickly. In common cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network via sophisticated on-line troubleshooting technology to provide fast, secure, and affordable diagnosis and remediation.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity devices. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recover rapidly after a damaging penetration. Security consulting services available from Progent include: comprehensive information security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; guarding your email system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to cover a broad range of information technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight series of network monitoring and management services addresses all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Pittsburgh Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the resources to assemble and manage an internal Help Desk but who need quick response from a reliable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging tasks to high-level engineers.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or revamping your established one, selecting or customizing Call Center software to handle the unique needs of your company, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center resources to deal with unusually busy events such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center team of seasoned network consultants gives your customers in Pittsburgh or anywhere in the state of Pennsylvania fast assistance from a large technical support resource with years of background offering telephone-based support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to business success, and Progent's target is to resolve instead of simply record IT problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply remote and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Pittsburgh, or anywhere in the state of Pennsylvania, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your network support is proactive and automated. By exposing looming trouble spots before they cause network outages, remote monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a variety of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based network support engineers can provide professional and affordable system support the instant your business requires it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Pittsburgh business works with a local freelance consultant or employs a full time organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden system crises or particularly tough integration projects.
Advantages of Progent's Network Help for Organizations in Pittsburgh
Progent's online technical help services enable your Pittsburgh business to realize the advantages of immediate, world-class network support without the cost of managing an in-house IT organization. Your network will derive added business worth by being increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most organizations in Pittsburgh and throughout Pennsylvania, local network support resources, whether represented by independent consultants or an internal maintenance staff, can solve typical technical problems. However, IT crises can occur when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these cases, Progent's on-call service professionals offer an easy, fast, and economical way to augment your local help and to pass on useful knowledge to improve your ability to resolve future issues locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller businesses commonly rely on individual freelance service providers. Although freelance service people carry less internal costs than larger support companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of backup help may require your business to wait for help during an emergency. As your network grows, system unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system stays up and running.
- Build a Scalable Basis for Smooth Growth
Companies typically start with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These badly designed systems need proper assessment, smart strategic planning, and wide technical knowledge to evolve to a network architecture that can offer the solid foundation to meet critical business requirements and simplify future growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller offices need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. They hardly need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of network service, executing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT help, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to every customer. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.