Fast and Affordable Remote Technical Support for Pittsburgh IT Networks
For organizations in Pittsburgh or anywhere in the state of Pennsylvania, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer billable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where quick solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to access your system remotely without violating corporate security.
Progent's powerful technical support reporting application includes comprehensive documentation of the service that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to every customer by any consultant. This history of issues and resolutions is stored as a quickly searchable support database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at the best resolutions promptly.
Online technical support services offered by Progent to customers in Pittsburgh and throughout the state of Pennsylvania include:
Certified MS Windows Support
Progent's Microsoft-premier online support professionals offer computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help your company to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most complex challenges occurring in network design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to solve problems quickly. In many instances, less qualified service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of the latest on-line support tools in order to provide fast, secure, and affordable diagnosis and repair.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of infrastructure devices. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet APs deployment help, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your business to clean up quickly after a damaging penetration. Security support services available from Progent include: thorough information security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide array of computer technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online help resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Pittsburgh Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for organizations who lack the money or time to create an in-house Help Desk but who want fast access to an effective Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless addition to your current Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation alternative to handle complex network issues, or be ready in those situations when your regular resources are too busy.
Progent's Help Desk Call Center staff of experienced network professionals provides your clients in Pittsburgh or anywhere in the state of Pennsylvania quick access to a reliable network service group with extensive experience providing telephone-based support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a significant driver of company performance, and Progent's aim is to fix rather than just document network problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff offers online advanced consulting support and training in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Pittsburgh, or anywhere in the state of Pennsylvania, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your computer support is proactive and automated. By exposing potential trouble spots before they expand into crashes, remote monitoring can head off stressful and costly information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a variety of OS platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based network support engineers are ready to provide effective and economical system help the moment your business has to have it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Pittsburgh organization deals with a regular independent consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to handle sudden system emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Offices in Pittsburgh
Progent's online support services allow your Pittsburgh organization to have the advantages of timely, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most companies in Pittsburgh and throughout Pennsylvania, nearby network service providers, whether consisting of independent consultants or an internal IT staff, can deal with typical network problems. However, IT crises might spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online service specialists provide a convenient, quick, and economical way to supplement your local resources and to pass on useful knowledge to improve your ability to handle future problems in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller companies often depend on individual freelance consultants. While independent consultants carry less internal costs than larger support firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may force your company to wait for help during an IT crisis. As your company expands, network unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your IT system stays up and running.
- Build a Solid Basis for Smooth Growth
Organizations typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such poorly designed systems need proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet vital business demands and simplify downstream growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller offices need guidance and technical training to negotiate an ever more complicated array of technology options available for promoting business success and enhancing productivity. These companies do not need a network consultant who is attempting to sell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.