Fast Online Troubleshooting for Pittsburgh Pennsylvania Information Networks
For companies in Pittsburgh Pennsylvania, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve most information system problems rapidly. This reduces immediate expenses because solutions require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is especially helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into big tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that permit the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's system without compromising system security.
Progent's proven service database system maintains comprehensive histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of services provided to each client by every Progent engineer. This database of issues and responses is structured as a conveniently accessible support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions quickly.
Remote services offered by Progent to companies in Pittsburgh Pennsylvania include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to assist your business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can resolve even the most stubborn issues occurring in network design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to fix problems quickly. In typical cases, less experienced consultants can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system by means of state-of-the-art remote troubleshooting tools in order to perform fast, secure, and affordable analysis and remediation.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent locations in Pittsburgh Metro Area
Progent's CCIEs can provide assistance with all of Cisco's market leading family of connectivity devices by offering consulting services that include:
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly after a serious breach. Security services available from Progent include: comprehensive network security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of information technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online help resolving problems within UNIX/Linux systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Pittsburgh Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of seasoned information technology experts gives your computer users in Pittsburgh Pennsylvania immediate access to a reliable support resource with years of background offering phone consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key enabler of company success, and Progent's aim is to fix instead of merely track IT problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Pittsburgh Pennsylvania online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your network support is proactive and automated. By spotting looming trouble spots before they grow into full-scale emergencies, system monitoring can minimize disruptive and costly service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments based on a variety of operating systems.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Pittsburgh Pennsylvania, Progent's phone-based computer support specialists can provide expert and cost-effective IT support the instant your business requires it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Pittsburgh company has a regular independent consultant or employs an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to fix sudden network crises or especially complicated integration projects.
Advantages of Progent's Network Help for Companies in Pittsburgh Pennsylvania
Progent's remote technical help services enable your Pittsburgh business to have the advantages of timely, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by being increasingly available, productive, and secure. Benefits to your company include:
- Convenient remote extension of your on-site support resources
For most companies in Pittsburgh Pennsylvania, local network service providers, whether consisting of independent consultants or an internal IT staff, can take care of the majority of technical issues. However, major troubles may spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support people. In these cases, Progent's online support professionals offer a convenient, quick, and economical way to supplement your local resources and to transfer useful information to improve your capability to handle future problems locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller companies often rely on independent freelance consultants. While independent consultants have less internal costs than big service organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve help may force your company to wait for help during an IT crisis. As your company grows, system downtime and trouble with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your network remains up and running.
- Create a Solid Basis for Smooth Expansion
Businesses typically begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such poorly designed systems need proper assessment, smart strategic planning, and extensive IT knowledge to evolve to a system architecture able to provide the solid foundation to meet critical business requirements and facilitate future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices require advice and technical training to navigate through an increasingly complicated array of product options capable of promoting business success and improving productivity. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the recommended
solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical consulting with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, in the trenches of network service, executing a broad range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every consultant to each customer. The discipline of detailing and organizing support activity allows more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.