Immediate Online Technical Support for Pittsburgh Computer Systems
For companies in Pittsburgh or anywhere in the state of Pennsylvania, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology required to solve the majority of information system issues rapidly. This lowers immediate expenses since service calls use up fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where quick solutions manage to turn into major invoices. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that ensure the maximum level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to communicate with your environment remotely without breaching network security.
Progent's sophisticated technical support reporting application keeps thorough histories describing the support that Progent's clients have been provided. Progent's team engineers have access to the details of all help delivered to each customer by every engineer. This archive of trouble tickets and resolutions is organized as a quickly retrievable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Remote technical support services available from Progent to customers in Pittsburgh and throughout the state of Pennsylvania include:
Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals offer network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help you business to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates a consultant's technical skills at the master level. Cisco CCIEs can handle even the most stubborn challenges encountered in network design, installation, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to solve problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your network by means of sophisticated remote troubleshooting tools to provide efficient, safe, and affordable analysis and remediation.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent location in the Pittsburgh Metro Area
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your company to recover rapidly after a serious penetration. Security consulting services available from Progent include: thorough information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local resources as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad range of computer technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Pittsburgh Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center team of veteran information technology professionals gives your workers in Pittsburgh or anywhere in the state of Pennsylvania instant assistance from a dependable support group with substantial experience offering phone consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a key driver of business efficiency, and Progent's aim is to solve and not merely document IT issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Pittsburgh, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they result in downtime, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Pittsburgh or throughout the state of Pennsylvania, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system help the moment your organization requires it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Pittsburgh business relies on a local independent support technician or employs an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to deal with sudden system emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Offices in Pittsburgh
Progent's remote technical help services enable your Pittsburgh company to experience the benefits of immediate, expert network support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic worth by becoming more reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your local IT resources
For most offices in Pittsburgh or anywhere in Pennsylvania, local computer service resources, whether made up of outside consultants or a full-time maintenance staff, can solve the majority of network problems. However, serious problems might spring up when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these cases, Progent's on-call support professionals provide an easy, quick, and budget-friendly way to supplement your local resources and to convey valuable knowledge to increase your capability to handle downstream issues in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller organizations commonly depend on individual freelance consultants. While independent consultants have smaller internal costs than larger consulting firms and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of reserve help may require your business to wait for help during an emergency. As your business expands, network downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system remains available.
- Create a Solid Foundation for Seamless Growth
Organizations typically begin with an IT system created on a modest budget. Lacking a strong framework, band-aid fixes often get piled on top of a shaky foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These poorly designed systems need careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business requirements and ease future expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller organizations require guidance and technical training to negotiate an ever more complicated array of product options capable of accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended
solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of IT support, performing a broad variety of IT tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.