Fast and Affordable Remote Technical Support for Pittsburgh Pennsylvania Networks
For businesses in Pittsburgh Pennsylvania, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional value because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support reduces immediate costs because service calls use up fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from scenarios where fast fixes somehow turn into big invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that permit the highest level of effectiveness for online help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's environment remotely without compromising corporate security.
Progent's proven technical support reporting system keeps comprehensive documentation for all support that Progent's customers have been provided. Progent's team engineers have access to the records of services provided to each client by every Progent consultant. This database of issues and solutions is structured as a readily exploitable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service experts can find optimal resolutions quickly.
Remote services provided by Progent to companies in Pittsburgh Pennsylvania include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop services to help your company to install, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most challenging challenges surrounding network planning, integration, administration, security, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to fix problems quickly. In typical instances, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can tie into your environment by means of advanced remote troubleshooting technology to provide efficient, safe, and economical diagnosis and repair.
Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.
Progent locations in Pittsburgh Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure products. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, or Linux environment against assaults or assist your business to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover in depth network security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile access; defending your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to address a wide spectrum of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Pittsburgh Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center staff of veteran network consultants offers your workers in Pittsburgh Pennsylvania instant communication with an efficient network service group with substantial experience providing phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's target is to resolve instead of simply annotate IT issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team offers phone-based and in-depth consulting support and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Pittsburgh Pennsylvania online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By detecting potential issues before they expand into network outages, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of OS platforms.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Pittsburgh Pennsylvania, Progent's phone-based computer support engineers can provide expert and economical IT support the instant your organization has to have it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Pittsburgh business works with a regular independent consultant or maintains an in-house IT staff that can handle common computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to address sudden network crises or especially complicated integration projects.
Advantages of Progent's Network Help for Organizations in Pittsburgh Pennsylvania
Progent's remote technical help services enable your Pittsburgh organization to realize the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site IT resources
For most organizations in Pittsburgh Pennsylvania, nearby network support providers, whether consisting of freelance consultants or an in-house IT staff, can deal with the majority of technical problems. However, serious problems can strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call service professionals give you an easy, fast, and economical way to augment your local resources and to convey valuable knowledge to increase your capability to resolve future issues locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although freelance consultants have less internal costs than larger service companies and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of backup help may require your business to wait for assistance during an emergency. As your business grows, network unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your IT system stays up and running.
- Create a Solid Foundation for Smooth Expansion
Companies often begin with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such poorly designed environments need careful assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a network infrastructure that can deliver the stable foundation to handle vital business demands and simplify downstream expansion.
- Work with Solution Providers Instead of Product Resellers
Smaller businesses require guidance and technical training to negotiate an increasingly complicated array of technology options available for accelerating business success and improving efficiency. These companies do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product sales can result in a situation where the recommended
solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.