In addition to providing fast access to guidance from high-level IT consultants and subject matter experts to assist Plano, Texas businesses with discrete technical issues or strategic initiatives, Progent can provide short-term staff augmentation to deliver more generalized services such as PC help, network management, and Help Desk response. Short-term staffing can help businesses to deal with expected or unexpected peaks in the need for network services, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary staffing can also cover gaps resulting from the loss of in-house IT personnel because of vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services offer organizations the ability to respond to surges in demand for IT personnel without being saddled with the costs and delays associated with vetting and hiring professional technical help and without the burden of adding to your in-house staff size.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of seasoned network professionals
- Easy initiation, termination, and re-engagement of services
- Transparent extension of your in-house network support team
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Strong working relationship with a top-level, full-service resource for IT expertise
Progent's co-managed Call Center service is a specialized on-going staff expansion option that allows IT groups to share the responsibilities of Call Center support seamlessly between their full-time IT personnel and Progent's nationwide team of technical support experts. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support solution based on by the leading group professional services platform for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises IT services for organizations throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Plano, Texas Businesses
Progent's nationwide team of certified engineers can deliver Plano, Texas businesses a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staffing Services for Plano, Texas Companies
To learn more details about Progent's short-term staffing services for Plano, Texas companies, call 800-993-9400 or visit Contact Progent.