Besides offering rapid access to guidance from top-tier network consultants and subject matter experts to assist Plano, Texas organizations to resolve specific IT issues or longer-term projects, Progent can provide short-term staff augmentation to deliver more broadly defined assistance such as PC support, network administration, and Help Desk response. Temporary staffing makes it possible for businesses to deal with planned or unexpected peaks in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, site relocation, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill voids left by the absence of in-house staff members because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's temporary staffing services offer businesses the versatility to react to surges in requirements for network personnel without being saddled with the expense and hassle associated with identifying and hiring reliable technical personnel and without the burden of adding to your permanent head count.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of seasoned IT pros
- Easy engagement, termination, and resumption of services
- Seamless augmentation of your in-house network support staff
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong relationship with a world-class, full-service resource for IT expertise
Progent's shared Help Desk program is a specialized flexible staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their internal IT staff and Progent's extensive pool of technical support experts. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk service is a collaborative support solution based on by the industry's leading shared PSA tool for managing, service requests, ticketing, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises network services for businesses across the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Plano, Texas Companies
Progent's nationwide roster of certified consultants and technical experts offers Plano, Texas organizations a broad array of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Plano, Texas Businesses
To find out more details about Progent's temporary staffing services for Plano, Texas businesses, call 800-993-9400 or visit Contact Progent.