Plano At Home Workers Connectivity Advisor
Help Desk Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Plano company to select the right technologies and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.
Progent can assist Plano, Texas businesses to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
A sudden, organization-wide switchover to a from-home workforce, which could be the result of an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their active trouble tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Call Desk staff by sharing delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Plano, Texas business, call
An index of content::
Remote Windows Server 2008 R2 Computer Consulting
Microsoft Windows Server 2008 R2 Consultants
Windows Server 2008 R2 offers high levels of speed, protection, availability, scalability, and versatility that improve output of local, branch office, and mobile workers. Progent's network professionals can provide affordable online consulting, technical support, and training services to help you to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant business value to your network.
Remote Troubleshooting VirtualPC for Apple Mac
VirtualPC for macOS Support
For companies that have a combination of Apple Mac and Windows desktops, there exist two popular alternatives for using Windows-only software on macOS or OS X: an external connection to an actual Windows PC or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to connect a Mac to a networked Microsoft Windows-based PC to run Microsoft Windows programs and access network resources. Virtual PC for Mac emulates Windows on an Apple Mac system so that you are able to run Windows applications locally. Progent's macOS and Mac OS X technology consultants can help your company to maintain these products for running Windows programs on your Macs and can in addition assist you to assess and configure other products for Windows PC simulation.
Consulting for Service Providers Computer Engineer
Top Quality Consulting Support for Network Service Providers Remote Technical Support
Progent's Support Program for IT Service Providers lets you take advantage of Progent's information technology engineers under your own brand as a transparent arm of your network consulting staff.
Cisco Firepower NGIPS Remote Support
Integration Services Cisco Firepower 2000 Series Firewalls
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and offer centralized management and automation of modern security features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage network ecosystems that include branch offices, data centers, and cloud resources.
Custom Application Reports
Custom Access Integration Companies
For custom application development, Progent can supply software design consultants to produce business applications in areas such as eCommerce, web development, Microsoft Business Solutions products such as Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to create custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
24-Hour Azure VHD Professionals
Azure and iPhone integration Consultant Services
Progent can assist companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower hardware expense. Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure you avoid the common mistakes small companies make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android handhelds.
24x7 Data Mart Engineer
XTML Reports
If you want to update your corporate web site, create internal websites for applications such as human resources or worker education, establish a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can supply skilled and proven web designers. Progent's consultants can also help you build and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web tools.
24/7 Project Server 2013 Consultants
Design MS Project Server
Progent's Microsoft-certified consultants can provide advanced expertise in deploying, managing and debugging any edition of Microsoft Project Server and can provide a broad variety of affordable remote support services based on industry best practices to help organizations of all sizes to receive all the advantages of this leading platform. Support services available from Progent include solution planning, software configuration and upgrades, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training.
Programming FRx Reports
SQL Server Reporting Services Integration
Progent can provide remote and on premises consulting to help your organization with any phase of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive BI solution. Progent's BI experts can assist your company to maintain your existing reporting environment, help you to migrate reports from an outdated reporting product to a modern one, and provide custom remote mentoring tailored to your specific needs. Progent’s business reporting professionals can provide expertise in all popular business analytics reporting and visualization platforms including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Builder.
Failover Clusters Windows Server 2008 Configuration
Network Consultant Clustering Windows Server 2008
The cluster feature set built into the Datacenter and Enterprise editions of MS Windows Server 2008 has been dramatically re-engineered to simplify the deployment, setup, and management of clusters that provide greater levels of system availability, security, performance, and flexibility. New or enhanced features include automated cluster verification, easier setup and deployment, improved cluster management, redesigned cluster architecture for maximum availability, better security and quorum structure, fewer failure points, greater storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist you evaluate the advantages of Windows clustering, design and execute a deployment, educate your network support staff to manage your cluster environment, deliver ongoing consulting and support services, and create and test a workplace recovery procedure.
24-7 Microsoft Outsourcing Companies
Microsoft Office Networking Companies
Progent’s IT outsourcing support offerings for small companies feature planning Windows XP, .NET Server, and BackOffice environments, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-site repair, fixing stubborn IT problems, and creating a company-wide security strategy. Progent can help you enhance system reliability and throughput with non-stop technologies, resilient network topology, and proactive network monitoring. Progent also provides project management assistance for large-scale upgrades and can help with requirements definition, resource identification, bill of materials development, sourcing qualification, purchasing coordination, and professional documentation. Progent’s IT outsourcing help also includes education for office productivity programs such as Office XP.
Citrix Virtualization Consulting
XenServer Virtualization Consultants
Progent's Citrix-accredited engineers can assist your company to understand the strategic advantages of XenServer as well as other Citrix products, and can help you to design, test, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your current Citrix technology environment and help you to optimize consolidation, responsiveness, protection, uptime, and disaster recovery.
Microsoft SQL Professional
Open Now Consultancy Microsoft SQL
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast creation of a new generation of enterprise-class applications that can give your company a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in designing, deploying and administering Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
Network Engineer PowerPivot for Excel
Microsoft SQL Server 2012 Online Troubleshooting
Progent offers the support of certified consultants and experienced database application developers, DBAs, project management experts, Cisco-certified network engineers, business continuity specialists, and certified data security professionals to help your business to assess the likely benefits of SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and safe IT infrastructure that lets you maximize the business benefit of SQL Server 2012.
Computer Consultants Office 365 migration PowerShell
Office 365 and iPhones Online Help
Office 365 is Microsoft's extensive family of productivity applications and cloud services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in an array of product bundles intended for markets from individuals and home offices to global enterprises. Progent can provide fast and affordable remote access to specialists with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can assist you to understand the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and maintain hybrid ecosystems that transparently combine local and cloud-based products and services.
SharePoint Server Onsite Technical Support
Top Ranked Microsoft Office SharePoint Server 2010 Engineer
Progent's Microsoft-certified experts can show you how to rationalize the economic justification for deploying Microsoft SharePoint Server 2007, advise you on the most sensible version of SharePoint for your application, offer configuration and deployment services, help you to set up MS SQL Server as a supporting database manager, improve your network integrity, integrate your standard and customized application programs to work with SharePoint Server 2007, design a comprehensive security strategy that includes portal solutions, and deliver troubleshooting and Help Desk services.
Specialists ProSight password management
password management Consulting Services
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of the time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it.
MetroCluster Switch Integration Engineer
NetApp MetroCluster Synchronous Replication Consultant Services
Progent can provide enterprise clients the help of a certified NetApp consultant for remote or on-premises expertise for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to take care of issues with NetApp SAN deployments quickly and affordably based on leading practices.
Immediate SQL Server 2019 R Services Consulting
24 Hour Consultant Services SQL Server 2019 Express
Progent's certified SQL Server 2019 consultants can assist your organization to assess the advantages for migrating to SQL Server 2019 and can provide rapid remote or onsite access to consulting experts in solution planning and integration, application development, SQL Server management, and cybersecurity.
Microsoft Certified Expert Windows 7 Help Desk Online Support Services
Best Technical Consultant Windows 7 Wireless
Progent's Microsoft certified consultants can assist your company to pilot
Immediate Slackware Linux Consultant
Gentoo Linux Integration Services
Progent's Linux support services offer small and mid-size businesses and software developers support for managing and maintaining Linux computers that run with Microsoft-powered networks. Progent can give your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience provides you with a convenient single source to show you how to build and maintain a secure and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Consultant Microsoft Windows 2000
Windows 2000 Server Consulting
Progent's Microsoft-certified Windows 2000 Server experts can provide network support and information technology consulting services for the complete family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows Server 2000 integration, optimization, and support services include network design, installation, project management, on-site and remote technical support, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.
ProSight Windows Server Management Support Outsourcing
Endpoint Monitoring and Reporting Online Help
ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital devices that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your business.
Integration Services Supplemental Helpdesk
Co-managed Service Desk IT Consultants
Progent's Standard Help Desk Services provide a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Support services are offered at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
QTS Sacramento Colocation Center Specialist
Consultants QTS Sacramento Internet Data Center
The QTS (formerly Herakles) Internet Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation facility or if your company is considering moving your main or disaster recovery system to the Herakles data center, Progent can provide a range of cost-effective consulting services such as data center migration, equipment deployment and updates, infrastructure improvements, comprehensive project management services, virtual server configuration, remote monitoring, centralized system management, software development, disaster recovery planning and testing, security assessment, and the support of the Progent Test Lab.
Systems Management Server 2003 Consultant Services
24-Hour SMS 2003 Upgrade Consulting
Progent’s certified experts provide small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration management. System Center Configuration Manager is the new name for the change management solution previously known as Systems Management Server. Configuration Manager provides a range of enhancements to Systems Management Server including full automation, integrated Vista Windows Server 2008 support, quarantine support, and boot image management. Progent’s certified consulting professionals can help you use Systems Management Server or Configuration Manager effectively for automated OS and application deployment, security patch control, application metering, and licensing reconciliation. Progent's consultants can also assist your company to move efficiently from SMS Server to System Center Configuration Manager 2007.
Computer Consultants Windows Server 2012R2 Security
Windows Server 2012 R2 Hyper-V Support
Progent's Microsoft-certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, develop an enterprise-wide security plan, automate IT management, assist with application development, and build and validate a DR/BC plan.
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