Expanding your telecommuter workforce can have a major effect on IT architecture, security, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Plano organization to pick the right technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from on demand guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Plano, Texas organizations to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
An emergency, organization-wide changeover to a teleworker business model, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online IT support experts combined with world-class ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their active trouble tickets, add information, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service allows your company to augment your current Call Center team by sharing responsibilities for Support Desk support transparently between your regular IT support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can enable your business to provide world-class IT support to your teleworkers, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Plano, Texas organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Microsoft Office 2003 Professional Services

    Progentís IT outsourcing services for small companies include planning Windows XP, .NET Server, and Microsoft BackOffice systems, managing migrations XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-site repair, resolving chronic IT problems, and creating a comprehensive security plan. Progent can show you how to maximize system availability and throughput via non-stop configuration, resilient network architecture, and proactive server monitoring. Progent also offers special project help for large-scale migrations and can assist with needs definition, product inventory, bill of materials development, sourcing qualification, procurement coordination, and professional documentation. Progentís IT outsourcing service also features training for office productivity products such as Microsoft Office XP.

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    Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and Exchange Server expertise, security services, and custom training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can offer expertise with Apple Mac application software. Progent can also help you with Apple iPhone integration and iPad synchronization, or moving to iCloud. For computer networks built exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, configuring and supporting a network environment that is reliable, safe, fast and able to achieve your company's business goals.

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    Troubleshooting Meraki Wave 2 Wi-Fi Access Point

    Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and support services to help your organization to design, configure, administer, optimize, and repair wireless deployments that incorporate Cisco's Meraki APs. Progent's consultants can also assist your organization to plan and deploy hybrid networks that combine on-premises and cloud-based resources and that deliver seamless connectivity, enhanced security and compliance, streamlined management, and dependable operation for all your wired and wireless devices.

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    Progent can provide the affordable support of online Internet connectivity consultants to help your company to evaluate or update your Internet services so your Internet connectivity solution matches your business needs. Services provided by Progent's engineers include evaluation of your current bandwidth use, carrier and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service plan. Network provisioning can include optimizing existing routers and deploying new ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.

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    Progent can assist small and mid-size organizations to install efficient endpoint management and monitoring tools for administering endpoint devices operated by telecommuters.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer experts and information workers, reducing the complexity of creating, integrating, administering, and accessing enterprise information and database applications on platforms ranging from handheld devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and wide knowledge in designing and deploying information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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  • IT Consulting ASA 5500 Firewall On-site Technical Support ASA 5520 Firewall
  • IT Services Office 365 Deployment Readiness Technology Consulting Services Office 365 authentication
  • Immediate Catalyst Switch IOS-XR Professional Catalyst 2940 Switch Support

  • Microsoft ISA Server 2006 IT Services
    24-7 Microsoft ISA Server 2006 Remote Troubleshooting

    Application Publishing with ISA Server 2006 allows greater protection of intranet applications while supporting enhanced productivity by making these resources accessible to authorized remote users. Internet Security and Acceleration Server 2006 can protect business applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can help you design, install, configure, and maintain ISA Server 2006 on your network so that your business achieves a smart and economical combination of security, convenience, and speed.

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  • Immediate Oracle database administration Cybersecurity Contractor Microsoft Management Reporter Support and Integration
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  • Independent Linux Contractor Career Contract Job Contract ERP Consultants

  • Office 365 Security Information Technology Outsource
    24-Hour Excel Slicers Computer Outsourcing Consultants

    Progent's certified Office and Office 365 consultants can assist businesses of any size to integrate Office desktop and Microsoft Office 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that offers quick ROI and enables improved business results. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms such as SharePoint Server, Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility issues between various versions of Office desktop and offers live online instruction to individuals or teams.

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    Progent provides the help of Microsoft and Cisco-Certified IT support professionals to show customers economical alternatives to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to large corporations, Progent's network engineers can help you enhance your information system's e-mail architecture, protection, reliability, throughput, and network management.

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  • Entourage and Exchange Support and Setup
    Mac Email client for Exchange Support and Help

    Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and transmit email, search the Exchange global address list, import addresses, sync up appointments, and alert fellow workers to meetings via your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage education.

  • Microsoft SMS Server Support Outsourcing Emergency Microsoft Certified Expert Integration Systems Management Server
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  • Microsoft Azure VPN configuration Coding
    Cisco and Microsoft Microsoft Azure cloud migration Engineer

    Progent can assist small companies to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower equipment expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you avoid the common mistakes small companies make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to integrate iPhones and iPads and Android smartphones and tablets.

  • Network Consulting Windows Server 2019 Security and Compliance Technical Consultant Windows Server 2019 integration
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  • Outsourcing Windows 2000 Server Windows 2000 Technical Consultant
  • Plano - Addison Remote Technical Support Microsoft SharePoint Server 2013 Emergency Microsoft SharePoint Server Configuration Plano - Richardson
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  • ASA with Firepower Computer Engineer
    Firepower NGFW Firewalls Support

    Cisco's Firepower Next Generation Firewalls deliver a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to plan and carry out an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT ecosystems that span local offices, data centers, private clouds and public clouds.

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  • Open Now ProSight Ransomware Defense Consultant Services
    Virus Rollback Technology Professional

    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats.

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  • SCOM 2012 Cloud Monitoring Support and Help
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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, deploying, optimizing and fixing System Center Operations Manager solutions and can provide organizations of any size expert remote or onsite consulting support for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can provide responsive remote or onsite technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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    Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software products by making it simpler to install system images, control mobile devices, and run management tools. In addition to advising you about ways to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects that cover processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can minimize spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can show you how to define sensible processes and standards to manage handheld computers and smart mobile phones so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that incorporates standards, procedures and technologies to keep your IT computer system safe.

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  • Symantec Raptor Security Audits
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    Progent's Symantec experts can assist you to support discontinued Symantec firewall and Symantec VPN products such as the Raptor and Symantec VelociRaptor family or help you migrate to more recent firewall/VPN technology. Progent can also enable you to design and execute a complete security plan that can include firewall and VPN devices and utilities, managed security and virus defense services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop resource for on-going technical support, maintenance, training, and security expertise.

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    Progentís Microsoft certified experts provide small and mid-size companies enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver critical applications quickly and reliably to appropriate users, reduce software costs and adhere to licensing agreements by understanding patterns of usage, enhance Windows security by increasing your knowledge of vulnerability and by delivering targeted updates, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational costs by efficiently utilizing the management capabilities incorporated into Windows. Progentís SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch control, and resource tracking management including software and appliance inventory.

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    Progent's UNIX platform support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience provides you with a convenient one-stop source to help you build and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's productive atmosphere will make you a more capable consultant by improving your technical knowledge and boosting the loyalty of your clients. Progent makes good on this commitment by recruiting the best consulting talent for you to work with, offering an advanced network and communications infrastructure, running proprietary application tools to enable the maximum level of service, and by optimizing proven business models for attracting and retaining clients.

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    Progent's Microsoft and Cisco authorized Consultants offer several ways to help medium-size and large companies develop an efficient and successful internal Computer Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, management reporting, training of in-house personnel, and documentation of processes. Progent's Software Evaluation and Integration Support Services help businesses sift through the numerous high-quality Help Desk software packages available and determine which packages may be too expensive, lack key features, or align poorly with your company's business goals. Progent also provides temporary staffing for businesses who need to reinforce their in-house Help Desk staff for occasional tasks or to substitute for absent or incapacitated personnel.

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    Progent can provide the cost-effective support of remote Internet connectivity experts to assist your company to evaluate or update your Internet services so your Internet connectivity solution meets your business requirements. Services provided by Progent include evaluation of your existing bandwidth utilization, carrier and plan analysis and selection, network provisioning, and managing a smooth switchover to a new carrier and/or service plan. Network provisioning can include enhancing current routers and configuring new ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.

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  • Cisco ASA 5500-X Firewall Online Troubleshooting
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    The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, tune, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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