Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Plano company to select the right technologies and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can assist Plano, Texas businesses to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Support for Telecommuters
A sudden, organization-wide switchover to a from-home workforce, which could be the result of an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their active trouble tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Call Desk staff by sharing delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Plano, Texas business, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Progent can assist companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower hardware expense. Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure you avoid the common mistakes small companies make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android handhelds.

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    Progent offers the support of certified consultants and experienced database application developers, DBAs, project management experts, Cisco-certified network engineers, business continuity specialists, and certified data security professionals to help your business to assess the likely benefits of SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and safe IT infrastructure that lets you maximize the business benefit of SQL Server 2012.

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    Office 365 is Microsoft's extensive family of productivity applications and cloud services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in an array of product bundles intended for markets from individuals and home offices to global enterprises. Progent can provide fast and affordable remote access to specialists with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can assist you to understand the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and maintain hybrid ecosystems that transparently combine local and cloud-based products and services.

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  • Integration Services Supplemental Helpdesk
    Co-managed Service Desk IT Consultants

    Progent's Standard Help Desk Services provide a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Support services are offered at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

  • Windows, UNIX, Solaris Online Support Services After Hours UNIX, Windows Technology Professional

  • QTS Sacramento Colocation Center Specialist
    Consultants QTS Sacramento Internet Data Center

    The QTS (formerly Herakles) Internet Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation facility or if your company is considering moving your main or disaster recovery system to the Herakles data center, Progent can provide a range of cost-effective consulting services such as data center migration, equipment deployment and updates, infrastructure improvements, comprehensive project management services, virtual server configuration, remote monitoring, centralized system management, software development, disaster recovery planning and testing, security assessment, and the support of the Progent Test Lab.

  • Wireless Security Services Wireless Security Consulting
  • Wisconsin Network Design and Consulting Largest Virginia Support Group

  • Systems Management Server 2003 Consultant Services
    24-Hour SMS 2003 Upgrade Consulting

    Progentís certified experts provide small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration management. System Center Configuration Manager is the new name for the change management solution previously known as Systems Management Server. Configuration Manager provides a range of enhancements to Systems Management Server including full automation, integrated Vista Windows Server 2008 support, quarantine support, and boot image management. Progentís certified consulting professionals can help you use Systems Management Server or Configuration Manager effectively for automated OS and application deployment, security patch control, application metering, and licensing reconciliation. Progent's consultants can also assist your company to move efficiently from SMS Server to System Center Configuration Manager 2007.

  • Work at Home Employees Consulting nearby Plano - Cloud Systems Consulting Services Plano Texas Plano - Richardson 24/7 Plano Work at Home Employees Cloud Integration Solutions Expertise
  • Work at Home Employees Plano Consulting - VoIP Technology Consultants Plano, TX Plano 24/7/365 Remote Workers Consulting nearby Plano - IP Voice Technology Consulting Experts
  • Work at Home Employees Plano Consulting Services - Collaboration Solutions Guidance Plano - Allen Collin County Texas Telecommuters Plano Consulting Services - Collaboration Solutions Guidance
  • Work from Home Employees Consulting - Plano - Video Conferencing Systems Expertise Plano - Richardson At Home Workforce Consulting Experts nearby Plano - Conferencing Technology Consulting and Support Services

  • Computer Consultants Windows Server 2012R2 Security
    Windows Server 2012 R2 Hyper-V Support

    Progent's Microsoft-certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, develop an enterprise-wide security plan, automate IT management, assist with application development, and build and validate a DR/BC plan.

  • iPhone and SharePoint integration Integration Support iPhone ActiveSync Onsite Technical Support
  • macOS Troubleshooting Specialist Professional Mac Technical Support
  • wireless LAN controller Technical Support Wave 2 wireless controller Support
  • wireless VoIP phone integration Setup and Support Meraki Engineer
  • wireless VoIP phones and Meraki APs Network Engineer Open Now wireless IP phone upgrades Information Technology Consulting

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