Enlarging your at-home workforce may have a major effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Plano organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Plano, Texas businesses to with any facet of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A rapid, company-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active tickets, add details, and append screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your business to supplement your current Help Desk team by splitting delivery of Help Desk support services seamlessly between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Plano, Texas business, call 1-800-993-9400 or refer to Contact Progent.