Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Plano company to select the right technologies and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.
Progent can assist Plano, Texas businesses to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
A sudden, organization-wide switchover to a from-home workforce, which could be the result of an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their active trouble tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Call Desk staff by sharing delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Plano, Texas business, call 1-800-993-9400 or go to Contact Progent.