Expanding your telecommuter workforce can have a major effect on IT architecture, security, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Plano organization to pick the right technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from on demand guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Plano, Texas organizations to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
An emergency, organization-wide changeover to a teleworker business model, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's extensive network of online IT support experts combined with world-class ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their active trouble tickets, add information, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Supplemental Service allows your company to augment your current Call Center team by sharing responsibilities for Support Desk support transparently between your regular IT support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can enable your business to provide world-class IT support to your teleworkers, visit Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Plano, Texas organization, call 1-800-993-9400 or go to Contact Progent.