Plano Offsite Workforce Connectivity Consulting Partner
Call Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your at-home workforce may have a major effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Plano organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Plano, Texas businesses to with any facet of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
A rapid, company-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active tickets, add details, and append screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service enables your business to supplement your current Help Desk team by splitting delivery of Help Desk support services seamlessly between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Plano, Texas business, call
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Exchange 2000 Upgrade Upgrade Consultant
Exchange 2000 Server Specialists
Progent is one of the most experienced network consulting firms for integrating email solutions based on Microsoft Exchange 2000. Progent specializes in helping small businesses receive the full benefits of Exchange 2000 for typical scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server management.
Solaris Help and Support
Immediate Solaris Consultants
Progent's Sun Solaris family consulting services offer small and mid-size businesses and developers assistance with managing and supporting Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Services Documentation Network Engineer
Support Services Tracking Service Costs
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to each customer. The practice of detailing and archiving service records allows more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Macola Programming
Setup and Support QuickBooks Pro
Besides providing the expertise of Microsoft Dynamics GP consultants, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade support, and 1-on-1 or group online training tailored to meet your particular requirements. Progent's consultants also can help you integrate and maintain a protected, reliable server and communications infrastructure to support your ERP, MRP and accounting solutions.
Exchange 2007 Edge Server Help and Support
Microsoft Exchange 2007 Services
Progent's Microsoft certified consultants can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the background to complete your move quickly and economically. Progent's Exchange 2007 support, repair, and design offerings include expertise with the integration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business needs.
Cybersecurity Firm Juniper NetScreen VPN
NetScreen Cybersecurity Tech Services
Progent's Juniper-certified NetScreen engineer can assist your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology environments.
Benefits for Microsoft Consultants Career
Full-Time Job Compensation for Computer Consulting
Progent's compensation structure is built on contribution, so similar to working as an independent consultant, your earnings are directly tied to your generated revenue. Some of our consultants focus on quality of life and elect to work at a more relaxed pace, utilizing our flexible calendar to pursue personal enthusiasms like mountain biking, motorcycle racing, snow boarding, surfing, travel, or spending private time with relatives and acquaintances. Other consultants take advantage of the opportunity to make big dollars through hard work and extended days. Progent fully supports either end of the spectrum plus everything in between.
Office 365 migration PowerShell Information Technology Consulting
Hybrid Office 365 Exchange integration On-site Technical Support
Microsoft Office 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and associated Exchange components to reduce capital expense and management overhead. You can use Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to assist your organizations to assess the benefits of Exchange Online, plan a network topology that aligns with your functional requirements and budget, carry out a non-disruptive move from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your IT team and end users, and deliver as-needed consulting and technical support.
ISR G2 Routers Consulting Services
24 Hour Configuration ASR 9000 Router
Cisco has designed an extensive product line of routers including appliances designed to deliver the security, performance, and reliability demanded by organizations from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to build a solid foundation for your IT system and to make it easy to expand as you add new users, open new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS operating system, including Cisco's 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Routers.
Technology Professional Private Clouds for Small Businesses
ProSight Virtual Server Private Cloud Hosting Consultant Services
Progent's ProSight Virtual hosting services offer small businesses a range of advantages including lower capital expenditures, reductions in operational costs, better management focus, enterprise-class protection, enhanced fault tolerance, and business continuity.
Windows Server 2008 BranchCache Engineer
Consultant Microsoft Windows Server 2008 R2
Progent's Microsoft-certified professionals can help you to calculate the benefits of Windows Server 2008 for your company, develop pilot programs and rollout strategies, integrate Windows Server 2008 with your network environment and applications, educate your support staff how to use new management tools, and deliver continuing consulting and tech support via affordable options such as Helpdesk service and online technical assistance.
Amazon MWS Contract Programmer
Amazon Marketplace Web Service programming Developer Firm
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.
Online Consulting Exchange 2016 Mailbox migration
Microsoft Exchange Server 2016 Upgrade Specialist
Progent can help you in any and all facets of your migration to Exchange 2016 such as designing HA architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Largest Shared Help Desk Ticketing Integration
24/7 Help Desk Sharing Configuration
Progent’s Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the leading shared professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Wireless Security Engineers
Urgent Wireless Security Technology Professional
Progent offers consulting for security auditing packages such as LANguard from GFI for running a variety of automatic network testing scans to identify potential security problems. Progent has extensive experience with network auditing tools and can show you how to understand testing reports and respond effectively. Progent can help you design security into your business operations, install scanning tools, define and deploy a secure system environment, and suggest procedures to maximize the safety of your IT system. Progent's security professionals are available to help you configure a firewall, implement secure remote access to email and data, and integrate virtual private network. Progent's qualified security consultants can also validate the security of web-based software and can provide extensive security tests of company-wide security to validate your company's compliance with recognized international security standards such as FISMA, NIST, and ISO 17799.
Microsoft Experts Exchange Server Migration Consulting
Exchange 2010 Upgrade Professionals
Progent's Microsoft-certified engineers can deliver affordable remote and onsite support to implement your upgrade to Microsoft Exchange Server 2010, generate comprehensive documentation of your new email system, train your network support staff and end users to get them ramped up rapidly on Exchange 2010, and provide continuing management consulting and technical support. Progent can also assist you to migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.
Professional QTS Colocation Center
QTS/Herakles Sacramento Colocation Center Consult
The QTS Colocation Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is now using the QTS Sacramento data center as a colocation site or if your company is considering migrating your primary or disaster recovery system to the Herakles data center, Progent can provide a range of affordable consulting services including colocation migration, system installation and upgrades, infrastructure improvements, project management, virtualization configuration, remote monitoring, streamlined network management, application development, disaster recovery/business continuity planning, security assessment, and the use of Progent's Test Lab.
Largest SCVMM 2016 Security Information Technology Consulting
System Center 2016 Virtual Machine Manager Online Consulting
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to offer a centralized solution for configuring and administering virtualized fabric and services across hybrid networks that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help organizations of all sizes with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade efficiently from older versions of VMM, develop processes for building and installing VMs and hosts, implement high-availability compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the potential advantages of new technologies like Storage Replica and Shielded VMs. Progent's hypervisor experts offer world-class Hyper-V consulting and VMware vSphere support.
Top Rated Small Business WAP351 Computer Consulting
24 Hour Small Business WAP581 Computer Consulting
Cisco's Small Business family of APs are Linux-powered units designed as value-priced wireless APs for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure experts offer remote or on-premises configuration and debugging services to assist your organization to design, configure, upgrade, optimize, administer and troubleshoot Cisco Small Business Wi-Fi access point deployments of any size or topology.
Technical Consultant SQL Server Analysis Services
SQL Server 2012 AlwaysOn Failover Cluster Outsourcing
Progent can provide the support of Microsoft-certified engineers as well as experienced software programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and certified security consultants to help you to assess the potential advantages of SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's test lab, design and execute out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS solutions, and configure a cost-effective and secure network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Computer Consultant Microsoft Office for Mac
Microsoft Word for Mac Technical Support Services
Microsoft Mac Office allows Mac users to run the world's most familiar business applications. Progent's Apple-certified Macintosh consultants can show you how to configure Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Macintosh users can access the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Windows. Progent's consultants have experience with both Mac and Windows platforms and can support environments that combine Apple Macintosh with Windows computers with extensive resource sharing, or networks which intentionally limit sharing between Mac and Windows users.
Top Rated Check Point 5000 Firewalls Cybersecurity Organizations
Cybersecurity Contractor Check Point 23000 Firewalls
Progent's Check Point Software firewall consultants can help you plan, integrate, and administer firewall environments built around Check Point NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent's consultants can also help you support older Check Point firewall models or migrate smoothly to Check Point's next-generation security gateways.
MySQL and Windows Consultancy
Consult MySQL and Windows
Progent offers cost-effective remote access to an Oracle-certified MySQL RDBMS administrator or software programmer and can assist organizations of any size to configure and manage MySQL in a robust IT environment that provides high levels of performance, expandability, and security. Progent also has experience helping companies port applications from an Oracle environment to MySQL.
macOS Networking Computer Engineer
macOS Infrastructure Technology Professional
Progent's Mac support engineers can help you with a wide array of network foundation areas such as system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as VoIP and high-speed wireless networking. For company networks built exclusively on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to handle the complexity of planning, configuring, and supporting a network infrastructure that is robust, secure, productive and supportive of your business objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan storage area network systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
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