Fast Remote Help for Plano Networks
For businesses located in Plano or anywhere in Texas, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent value because they have the practical background and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many online support firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to connect to your company's computer system remotely without compromising system security.
Progent's sophisticated technical support reporting system keeps thorough documentation of the support that Progent's customers have received. Progent's staff engineers have access to the specifics of services provided to each client by any Progent engineer. This archive of issues and repairs is stored as a readily retrievable internal database that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast support databases and allow fast response from manufacturers' internal support staff so Progent's online service experts are able to arrive at the best solutions promptly.
Online services available from Progent to companies in Plano and throughout the state of Texas include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist you company to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most complex challenges associated with network design, deployment, management, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing alternate approaches or locating program updates. CCIEs provide excellent value because their deep expertise enables them to resolve problems quickly. In many cases, less experienced engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of the latest on-line support tools to provide quick, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading family of networking products by delivering consulting services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to recover quickly after a serious breach. Security consulting services available from Progent cover in depth data security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile access; protecting your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide array of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online help troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Plano Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or revamping your existing organization, selecting or enhancing Call Center software products to handle the special needs of your company, or providing occasional phone support personnel to supplement your existing Help Desk team to deal with high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology consultants gives your computer users in Plano or anywhere in the state of Texas immediate contact with an effective technical support resource with years of experience delivering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of company success, and Progent's policy is to fix rather than simply document IT problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Plano, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your network support is proactive rather than reactive. By detecting emerging problems before they expand into crashes, proactive monitoring can avoid inconvenient and costly service crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Plano or throughout the state of Texas, Progent's online computer support specialists are ready to provide expert and cost-effective IT help the moment your organization requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Plano company deals with a local freelance consultant or maintains a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve sudden system crises or especially complex integration problems.
Features of Progent's Online Network Services for Plano
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer offices in Plano or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Plano and is also ideal for networks in more remote regions of Texas that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone help and asks for no ongoing subscription fee for services delivered during regular working hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, MS Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
MS Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Software Development
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that match the specific needs of your business.
- State of the Art Online Access Tools
Secure online connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require a costly onsite service call. Cutting-edge remote connectivity software and expert technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote system analysis.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who work with trusted independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.