Immediate Online Support for Plano Texas Computer Networks
Urgent Phone Help for Plano SystemsFor organizations in Plano Texas, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online technical support engineers provide exceptional value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support reduces direct expenses because solutions accumulate minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves even more in incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you pay only for the services that you actually get. In contrast to many remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from situations where fast solutions somehow turn into big bills. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized tools and proven processes that permit the highest degree of effectiveness for online engineering help and repair for information systems of any size. Progent's remote service group can link to your company's system remotely without compromising network security.

Progent's advanced technical support reporting application keeps comprehensive records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of services rendered to every client by every Progent consultant. This archive of issues and resolutions is organized as a quickly accessible proprietary database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with key technology companies including Cisco and Microsoft open up other vast technical support databases and allow quick access to vendors' internal product engineers so Progent's online consulting experts are able to find optimal resolutions in the least time.

Online technical support services offered by Progent to companies in Plano Texas include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to allow small and medium-size businesses to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your designated IT staff and your Progent consultant so potential problems can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk offers a smooth supplement to your corporate IT support staff. User interaction with the Service Desk, provision of support, issue escalation, trouble ticket generation and updates, efficiency measurement, and management of the service database are consistent whether incidents are taken care of by your corporate support group, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or shrink your share of IT support work as needed. Progent provides initial deployment and onboarding of the professional services PSA software plus documentation, validation and training. To find out more about ProSight Shared Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services permit your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or enhancing Help Desk application software to meet the unique demands of your corporation, or adding temporary phone support personnel to supplement your in-house Help Desk group to handle high-demand situations like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran network professionals provides your clients in Plano Texas rapid assistance from a dependable network service group with substantial experience delivering phone support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a key contributor to company productivity, and Progent's target is to fix instead of simply report technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides online professional engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Plano Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By anticipating looming issues before they grow into network outages, proactive monitoring can avoid stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by multiple platforms.
How Your Plano Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Plano Texas, Progent's phone-based network support specialists can provide effective and affordable IT support whenever your organization has to have it. Over two decades of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Plano office relies on a local independent consultant or maintains an in-house IT staff that can handle ordinary network issues, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Plano Texas
Progent's online help, Internet-based repair, network security expertise, and network administration services offer offices in Plano Texas unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of network support, executing a broad range of technical projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to each client. The practice of documenting and archiving support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent's professionals provide experience in a variety of technologies relevant to mobile networking including system topology, Activesync, wireless security, mobile email, Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft certified professionals can save your company work and expense by using their wireless background to help you choose and configure mobile access solutions that fit the needs of your company. Progent can also tune your IT architecture so that mobile handhelds perform better.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent can provide cost-effective remote support to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Glacier for value-priced archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy cloud-centric or hybrid cloud ecosystems that efficiently integrate Amazon AWS resources. Progent can provide occasional expertise to help you to overcome complex technical issues or Progent can provide project management outsourcing to help you move to the Amazon AWS cloud on schedule and on budget.

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    Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.

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    Progent can assist you to maintain Microsoft System Center 2007 Configuration Manager to streamline operations, improve compliance, and increase worker output by making sure that operating systems and applications are always up to date, managing licensing, and monitoring resource usage profiles so you can make smart purchasing choices. When your organization is ready to update your SCCM 2007 configuration management solution, Progent can help you to prepare for and implement an efficient move to SCCM 2012.

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    Progent offers enterprise clients the services of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage deployments quickly and affordably following leading practices.

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    Progent's data protection experts can help your company to design, deploy and debug a backup/restore plan built around MSP360 technology. MSP360 offers file or image-based backup/restore for VMs and physical machines, works with all leading public clouds, and permits you to build a backup solution with a minimum Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from user miscues, computer glitches, ill-intentioned insiders, and malware attacks such as ransomware.

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    With virtual servers, companies are able to run many virtual machines on one actual server. Virtual server technology enables businesses to gain all the advantages of server isolation, but without the costs that goes with purchasing additional server hardware. Virtualization is also the critical technology for private clouds, which offer major benefits including reducing the costs of capital equipment, facilities, and administration while enhancing information protection, network availability, and disaster recovery. Other useful server management technologies include server monitoring software, Microsoft WSUS, and remote server management hardware. Progent's certified server management specialists can help you in all areas of server virtualization and management to enable your company to cut expenses and conserve time.

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    Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager 2007 and in addition have fast access to Progent's Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced IT support packages, small and midsize organizations can choose a simple System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small business information systems enterprise-class reliability, security, and productivity.

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    Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or on-premises consulting services to assist you to plan, deploy, optimize and troubleshoot a modern backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.

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