Online Network Support for

Immediate Online Support for Plano Computer Networks
For businesses in Plano or anywhere in the state of Texas, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. Efficient support lowers direct expenses because solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor fixes manage to turn into large bills. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your network remotely without breaching system security.

Progent's proven service database system maintains detailed histories for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to each customer by any consultant. This archive of anomalies and solutions is organized as an easily searchable internal database that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical databases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting specialists can find optimal resolutions quickly.

Remote technical services offered by Progent to businesses in Plano and throughout the state of Texas include:

• Certified Microsoft Windows Experts
  Progent's Microsoft-qualified online service professionals offer network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of technology support such as Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Project Server Online planning, Microsoft Access Application Development, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide range of cost-effective desktop support services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn problems occurring in network planning, installation, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs are an excellent cost-effectiveness since their broad experience enables them to find solutions for problems quickly. In many cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment via sophisticated remote troubleshooting technology in order to provide fast, safe, and economical analysis and remediation.

  Progent's Cisco CCIEs offer help for all of Cisco's industry-leading family of networking products by offering services that include:

  • ASA Next Generation Firewalls with Firepower Configuration and Troubleshooting
  • Cisco Routers Engineering Support
  • Catalyst Switches Consulting and Support Services
  • Cisco Nexus Switches Configuration and Maintenance Expertise
  • Meraki Switches Deployment Services
  • Aironet APs Deployment Support
  • Cisco WiFi Controllers Integration Consulting
  • Meraki Wireless Access Points Consulting Services
  • Cisco Unified Communications Manager and CallManager Integration and Troubleshooting
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting Services and Wireless IP Phone Configuration
  • Cisco VPN Setup and Troubleshooting Expertise
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and Cisco CUBE Integration Consulting

• CISSP and ISSAP Qualified Network Security Professionals
  Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate rapidly after a serious penetration. Security solutions available from Progent include: comprehensive information security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote support to help businesses of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic IP network.

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.

  Important Linux variants for which Progent can provide expert support include:
  — RedHat
  — SUSE Linux
  — Debian-GNU
  — Slackware
  — Ubuntu
  

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:

• Help Desk Call Center Services
  Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the resources to build and maintain an in-house Call Center but who need fast response from an effective Help Desk Call Center with proficient phone assistance as well as the ability to escalate complex problems to advanced engineers.

  Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or customizing Help Desk application software to meet the particular demands of your corporation, or providing occasional phone support personnel to work with your in-house Call Center group to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

  Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Plano or anywhere in the state of Texas fast contact with a reliable network service resource with substantial background delivering phone help and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a key enabler of company productivity, and Progent's target is to resolve rather than simply annotate network issues.

• Business Applications Support: Training, Customization, and Integration
  Progent's Applications Experts Group provides remote professional consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Environments
  System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent offers businesses in Plano, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your IT support is proactive rather than reactive. By spotting looming trouble spots before they cause crashes, automated monitoring can ward off inconvenient and expensive network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a mix of operating systems.

Even if your Plano company has a regular independent consultant or employs an in-house organization that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to solve sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Network Services for Plano
Progent's phone support, remote repair, system security consulting, and network administration services give companies in Plano or throughout the state of Texas unparalleled leverage for your support budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:

• Fast Phone Contact with Microsoft Qualified Professionals
  Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Plano and is also ideal for customers in more remote areas of Texas that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing education.

• By the Minute Billing to Minimize Costs
  Progent provides remote help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online support and requires no ongoing retainer for services provided during normal business hours. This protects you from paying big bills for quick fixes.

• Availability of Cisco Network Infrastructure Specialists
  Progent's registered experts for Cisco can provide access to on-staff specialists who have skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.

• Application Specialists Team
  Progent's core support services include system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting expertise in specific application areas. Support available from the Application Experts staff includes:
  — Microsoft Dynamics GP Consulting and Programming
  — Microsoft Project and Project Online Training
  — Office 365 integration support
  — Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Consulting and Training
  — BI Reporting Consulting and Training
  — UNIX, Linux and Sun Solaris Help
  — Microsoft SQL Server 2016 Application Development and Microsoft SQL Server 2014 Software Programming and Troubleshooting
  — Oracle Management Support and Software Programming
  — MySQL DBA Services and Application Programming
  — Mac Consulting
  — Amazon MWS Software Design and Programming

  By offering a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that fit the specific needs of your company.

• State of the Art Online Connectivity Software
  Secure remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand a costly onsite visit. Sophisticated remote connectivity tools and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and remote network tracking.

• Support for Popular VPN Gateways
  Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

• 24-hour Service for High Network Availability
  For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high system uptime.

• Help Desk Outsourcing
  Progent's Help Desk support programs are intended specifically for budget-constrained companies whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

• Best Practices
  Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of real-world professional background, at the forefront of IT support, performing a wide variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with proven methods for using technical knowledge to resolve real-world network problems efficiently.

• Value Pricing
  Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.

• 24x7 Network Monitoring with MS Operations Manager
  Progent is one of the only support firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.

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