Immediate Online Help for Plano IT Networks
For businesses located in Plano or anywhere in Texas, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to solve most network issues quickly. This lowers immediate costs because solutions accumulate minimal billable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from situations where quick repairs manage to end up as major invoices. Progent's skill at handling problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-proven methodologies which promote the highest level of effectiveness for remote help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your environment remotely without breaching network security.
Progent's sophisticated service reporting system stores comprehensive records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of support provided to every customer by every Progent engineer. This archive of anomalies and repairs is structured as an easily accessible internal database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up additional extensive support databases and allow priority access to vendors' internal support staff so Progent's remote service experts are able to come up with the most efficient resolutions promptly.
Remote technical support services provided by Progent to companies in Plano and anywhere in the state of Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist your business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex challenges associated with network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value since their broad experience enables them to fix problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your environment via the latest on-line support tools to provide efficient, safe, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of networking products. Cisco technology expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recover quickly following a damaging penetration. Security services offered by Progent include: thorough information security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a broad spectrum of information technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Plano Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for companies who don't have the money or time to support an internal Help Desk but who require fast response from an effective Help Desk with proficient phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk is designed for larger companies and operates as a transparent supplement to your established Help Desk staff. Progent's Virtual Call Center can operate as a an escalation alternative for the toughest network problems, or be ready in those circumstances when your regular resources are too busy.
Progent's Help Desk staff of seasoned network consultants offers your clients in Plano or anywhere in the state of Texas immediate assistance from a reliable technical support resource with years of experience providing telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a major contributor to company performance, and Progent's aim is to solve instead of just record network issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff can supply online and in-depth engineering expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Plano, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting possible problems before they cause crashes, system monitoring can head off stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a variety of platforms.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Plano or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide expert and cost-effective system help the moment your organization requires it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Plano organization works with a regular independent support technician or maintains an in-house organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve unexpected network emergencies or especially challenging integration problems.
Features of Progent's Online Computer Services for Plano
Progent's phone help, remote repair, network security expertise, and network management services offer businesses in Plano or anywhere in the state of Texas the greatest leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Plano and is also ideal for customers in geographic regions of Texas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone support and requires no periodic retainer for services delivered during regular working hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized professionals with skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting support for specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that address the specific needs of your company.
- Sophisticated Remote Connectivity Tools
Protected remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive onsite service call. Sophisticated online connectivity software and expert technicians together enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every customer. The practice of detailing and organizing service records results in more effective support and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.