Immediate Online Support for Plano Texas Networks
Urgent Phone Support for Plano NetworksFor companies in Plano Texas, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the practical background and are equipped with the sophisticated technology needed to solve most information system problems quickly. Efficient support lowers immediate expenses since solutions use up minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are billed only for the services that you receive. Unlike many online support organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick repairs somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven processes that ensure the highest level of effectiveness for online help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your system without breaching system security.

Progent's sophisticated technical support reporting application maintains detailed histories of all service that Progent's clients have received. Progent's team engineers have access to the records of all help delivered to each customer by any engineer. This history of issues and responses is structured as a quickly searchable internal knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to come up with optimal solutions promptly.

Remote support offered by Progent to companies in Plano Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of seasoned network experts provides your clients in Plano Texas immediate assistance from a dependable network service group with extensive experience providing telephone-based help and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a crucial enabler of company productivity, and Progent's target is to fix rather than simply track IT problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote professional consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Plano Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating possible issues before they result in network outages, proactive monitoring can minimize stressful and expensive service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple platforms.
How Your Plano Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Plano Texas, Progent's phone-based network support engineers are ready to deliver expert and economical IT support whenever your organization has to have it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Plano organization deals with a local freelance support technician or maintains a full time IT staff that can handle ordinary network problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to deal with sudden system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Plano Texas
Progent's online IT consulting services enable your Plano company to enjoy the benefits of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Plano Texas, nearby computer support resources, whether represented by freelance consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, IT crises may strike when your regular resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's online support experts provide an easy, quick, and affordable way to augment your regular help and to transfer useful information to increase your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller businesses commonly depend on individual freelance service providers. Although independent service people carry less internal costs than big service firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your business grows, system downtime and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a weak foundation. As a network grows, stability and scalability problems can impede the productivity of the organization. These poorly designed systems need careful analysis, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can deliver the solid foundation to handle vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies need guidance and technical education to navigate through an increasingly complex array of product alternatives capable of promoting business success and enhancing productivity. These companies hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, refined support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the forefront of IT support, performing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The discipline of documenting and archiving service records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent's ProSight family of managed IT services are geared to provide organizations who have minimal in-house IT support teams with low-cost access to enterprise-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate IT maintenance costs, automation of routine administrative tasks, continual absorption of the latest technology, graceful transition from legacy systems to current solutions, improved fit between computer technology with business goals, access to seasoned network experts, and allowing management to concentrate on business issues instead of ever-changing computer technology.

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    Progent has put together two ultra-affordable service packages intended to enable small businesses to receive a professional security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, an engineer runs a comprehensive examination of your IT infrastructure from beyond your firewall to uncover potential weaknesses in the security posture you present to the public. With Progent's Internal Network Security Inventory Scan, a security expert executes a system scan from an authorized machine within your firewall to evaluate vulnerabilities to internal attacks. The two security inventory packages are set up and run from a secured remote location.

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    VMware's NSX network virtualization technology enables you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly restore the complete virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager and VMware NSX.

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    Global Information Assurance Certification was founded in 1999 to validate the knowledge of information technology security professionals. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide help with any of the security services addressed within GIAC certification including auditing network security mechanisms, security incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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