Fast Online Technical Support for Plano Texas IT Networks
For companies in Plano Texas, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's remote technical support engineers offer exceptional value because they have the real-world background and have access to the sophisticated tools needed to solve most network problems quickly. This lowers immediate expenses since solutions use up minimal billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your computer system remotely without compromising system security.
Progent's advanced customer support database system stores thorough records for the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of services delivered to each customer by any engineer. This archive of issues and solutions is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional vast support databases and permit fast access to vendors' internal product engineers so Progent's online consulting specialists can determine the best solutions promptly.
Online technical support services provided by Progent to clients in Plano Texas include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to assist you company to install, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and certifies a person's networking knowledge at the master level. CCIEs can handle the most complex issues associated with network design, integration, management, compliance, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise allows them to resolve problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art remote troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer assistance with all of Cisco's top-selling family of connectivity products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of system protection services to bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover rapidly after a serious breach. Security services available from Progent cover thorough information security and compliance assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile communication; guarding your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to cover a broad array of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux environments. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance diagnosing problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Plano Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network consultants provides your computer users in Plano Texas quick access to a dependable technical support resource with years of background offering telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a major enabler of company performance, and Progent's aim is to fix rather than just annotate network issues.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Plano Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they evolve into crashes, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on multiple OS platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Plano Texas, Progent's online network support engineers are ready to deliver professional and affordable system help the instant your business requires it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Plano office relies on a local independent support technician or employs an in-house IT staff that can deal with common network issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to fix sudden network crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Organizations in Plano Texas
Progent's online IT consulting services allow your Plano organization to enjoy the advantages of timely, world-class network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming more available, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
For most businesses in Plano Texas, nearby network support resources, whether made up of independent consultants or a full-time maintenance staff, can take care of the majority of technical problems. However, IT crises might strike when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual support personnel. In these situations, Progent's online service experts offer a convenient, quick, and affordable way to augment your regular resources and to transfer useful knowledge to increase your ability to deal with future issues locally.
- Less Reliance on Freelance Consultants
For IT support, smaller businesses commonly depend on independent freelance service providers. Although freelance service people carry smaller internal costs than larger support companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of reserve help may require your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup support experts to insure your IT system stays up and running.
- Build a Solid Foundation for Seamless Growth
Companies typically begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can impede the success of the business. These badly designed systems require careful assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture that can deliver the stable foundation to meet critical business demands and ease future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller businesses require guidance and technical training to negotiate an ever more complicated array of technology options capable of promoting business growth and improving productivity. These companies hardly need a computer consultant who is trying to resell a certain vendor's products. IT support and product selling can lead to a scenario where the proposed
solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT experience, refined support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.