On-premises and Online Computer Network Consulting for

Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.

Immediate Remote Troubleshooting for Plano Computer Networks
For companies in Plano or anywhere in Texas, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where quick solutions somehow end up as big tabs. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies that allow the highest level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to link to your company's computer system without compromising network security.

Progent's proven customer support reporting system keeps detailed records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support delivered to every customer by every Progent consultant. This history of trouble tickets and repairs is stored as a quickly accessible proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote service experts can arrive at optimal solutions quickly.

Online technical support services available from Progent to customers in Plano and throughout the state of Texas include:

• Authorized MS Windows Experts
  Progent's Microsoft-certified remote support professionals can deliver computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a wide range of technology support such as Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2013 design, Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Programming, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of cost-effective PC desktop support services to help you company to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates a person's network technology skills at the master level. CCIEs can deal with the most difficult problems associated with network design, integration, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their broad experience permits them to resolve problems rapidly. In many cases, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your network via sophisticated on-line troubleshooting tools in order to perform quick, secure, and economical diagnosis and remediation.

  Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.

• CISSP and ISSAP Certified Network Security Experts
  Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to recover rapidly following a serious breach. Security support services offered by Progent include: in depth data security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; installing firewalls; building safe architectures for remote and mobile communication; defending your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a broad spectrum of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.

  Important Linux platforms for which Progent can provide expertise include:
  — RedHat
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

• Help Desk Expertise
  Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the budget to create an in-house Help Desk but who want quick response from a reliable Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or customizing Help Desk software to address the unique needs of your corporation, or adding occasional online staff to work with your existing Help Desk group to deal with high-demand scenarios such as software migrations, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center staff of experienced information technology professionals gives your computer users in Plano or anywhere in the state of Texas quick access to a dependable support resource with years of experience providing telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a major enabler of business success, and Progent's goal is to fix rather than just report network problems.

• Applications Support: Education, Custom Programming, and Problem Solving
  Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Services.

• Centralized and Streamlined Management of Hybrid Cloud Environments
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

• Remote IT Infrastructure Monitoring Services
  Progent offers businesses in Plano, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so your IT maintenance is proactive rather than reactive. By spotting emerging issues before they expand into downtime, remote monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple operating systems.

Even if your Plano office has a regular freelance consultant or maintains an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden system emergencies or particularly complicated integration problems.

Details of Progent's Online Computer Support for Plano
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Plano or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

• Immediate Telephone Access to Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Plano and is also ideal for customers in geographic regions of Texas that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing training.

• By the Minute Rates to Minimize Costs
  Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online service and requires no ongoing retainer for support services provided during normal working hours. This keeps you from paying big bills for routine repairs.

• Access to Cisco Certified Network Design Specialists
  Progent's certified experts for Cisco offers access to on-staff professionals who have skill in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.

• Application Experts Consulting
  Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting support for critical application areas. Support available from the Application Experts staff covers:
  — Microsoft Dynamics GP Consulting and Programming
  — Microsoft Project Training
  — Microsoft Office 365 solutions support
  — Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Development and Training
  — Business Information (BI) Reporting Consulting and Training
  — UNIX, Linux and Solaris Help
  — Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Debugging
  — Oracle Database Administration and Software Programming
  — MySQL Management Support and Software Programming
  — Apple Macintosh Integration
  — Amazon MWS Application Development

  By providing a convenient centralized source for IT generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the specific requirements of your company.

• Advanced Online Connectivity Software
  Secure remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal service call. Sophisticated online connectivity tools and expert engineers combine to allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote network monitoring.

• Compatibility with Popular VPN Products
  Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

• 24x7 Support for High System Uptime
  For organizations with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are designed especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of IT service, executing a broad range of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.

• Value Pricing
  Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to allow less critical problems to fester.

• Full Records of IT Services
  Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The discipline of documenting and archiving support records results in more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

• Automated Server Monitoring with MS Operations Manager
  Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.

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