Fast and Affordable Remote Help for Plano Texas Information Networks
For businesses located in Plano Texas, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts provide excellent value because they possess the practical experience and have access to the advanced tools needed to solve the majority of network issues quickly. This reduces direct costs since service calls accumulate minimal billable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes manage to turn into big invoices. Progent's penchant for handling technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's system without breaching corporate security.
Progent's advanced service database application maintains detailed histories of the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance rendered to every client by every engineer. This history of issues and solutions is organized as a quickly searchable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast response from vendors' in-house engineering staff so Progent's online service experts can find the best resolutions quickly.
Online support services offered by Progent to customers in Plano Texas include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist your company to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues occurring in network design, integration, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience permits them to resolve problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system using sophisticated remote support tools in order to provide quick, secure, and affordable analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity devices. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist you to clean up quickly after a damaging breach. Security solutions available from Progent include: comprehensive information security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent can provide advanced remote consulting services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a broad range of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Plano Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk or improving your current organization, evaluating or enhancing Help Desk software to handle the unique requirements of your business, or adding occasional online personnel to supplement your in-house Call Center resources to handle unusually busy scenarios like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network consultants provides your computer users in Plano Texas instant contact with a reliable support resource with substantial background delivering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's target is to resolve rather than simply report technical problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Plano Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating emerging problems before they expand into network outages, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of platforms.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Plano Texas, Progent's online network support specialists are ready to provide expert and cost-effective IT help whenever your organization has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with on-site service visits.
Even if your Plano company has a local freelance consultant or employs an in-house organization that can handle typical computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with sudden network crises or especially complicated integration projects.
Details of Progent's Online Network Services for Plano Texas
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services give companies in Plano Texas unparalleled leverage for your support budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk services and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Plano Texas and is also ideal for networks in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for phone support and requires no periodic subscription fee for support services provided during regular working hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that match the unique needs of your business.
- State of the Art Remote Connectivity Software
Secure remote access allows Progent's support experts to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal service call. Sophisticated online access software and expert technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High Network Availability
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.