Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.

Greater Dallas Metro Area Onsite IT Consulting
Progent locations in the Greater Dallas Metro Area

City Street Address Contact Information
Addison, TX 5080 Spectrum Drive
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen, TX 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas, TX 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth, TX Network Support Services
Irving, TX 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano, TX 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake, TX 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Immediate Remote Troubleshooting for Plano Computer Networks
Immediate Phone Technical Support for Plano SystemsFor companies in Plano or anywhere in Texas, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where quick solutions somehow end up as big tabs. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies that allow the highest level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to link to your company's computer system without compromising network security.

Progent's proven customer support reporting system keeps detailed records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support delivered to every customer by every Progent consultant. This history of trouble tickets and repairs is stored as a quickly accessible proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote service experts can arrive at optimal solutions quickly.

Online technical support services available from Progent to customers in Plano and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the budget to create an in-house Help Desk but who want quick response from a reliable Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or customizing Help Desk software to address the unique needs of your corporation, or adding occasional online staff to work with your existing Help Desk group to deal with high-demand scenarios such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your computer users in Plano or anywhere in the state of Texas quick access to a dependable support resource with years of experience providing telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a major enabler of business success, and Progent's goal is to fix rather than just report network problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Plano, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so your IT maintenance is proactive rather than reactive. By spotting emerging issues before they expand into downtime, remote monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple operating systems.
How Your Plano Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Plano or anywhere in the state of Texas, Progent's online computer support specialists can deliver professional and cost-effective system help the instant your company needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Plano office has a regular freelance consultant or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden system emergencies or particularly complicated integration problems.

Details of Progent's Online Computer Support for Plano
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Plano or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of IT service, executing a broad range of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The discipline of documenting and archiving support records results in more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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