Fast and Affordable Remote Help for Plano Texas Computer Systems
Urgent Remote Support for Plano NetworksFor organizations located in Plano Texas, Progent offers remote support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value because they have the real-world background and are equipped with the advanced tools needed to resolve most information system problems rapidly. This reduces direct expenses since solutions accumulate minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which ensure the maximum level of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent's Technical Response Center can connect to your system without breaching system security.

Progent's advanced service reporting system keeps comprehensive records describing the service that Progent's customers have been provided. Progent's team consultants have access to the details of all help provided to every customer by every engineer. This archive of problems and repairs is stored as a quickly exploitable internal database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's remote service specialists can arrive at optimal solutions quickly.

Online support provided by Progent to clients in Plano Texas include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your specified IT personnel and your Progent technical consultant so that emerging problems can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting tools created to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this second form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk provides a seamless extension of your core support staff. Client interaction with the Help Desk, provision of support services, escalation, ticket creation and updates, efficiency measurement, and maintenance of the support database are cohesive whether incidents are resolved by your corporate IT support organization, by Progent, or by a combination. Your business has unrestricted versatility to extend or shrink your share of technical support work as needed. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. To learn more about ProSight Co-Managed Call Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of veteran network professionals provides your customers in Plano Texas quick access to a large technical support resource with extensive background offering phone support and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant enabler of company success, and Progent's goal is to fix instead of just record technical problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced engineering support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Plano Texas online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By anticipating looming issues before they expand into crashes, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a variety of operating systems.
How Your Plano Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Plano Texas, Progent's phone-based network support engineers are ready to provide professional and economical IT support whenever your organization needs it. Over 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Plano organization deals with a local freelance consultant or maintains an in-house organization that know how to handle common network issues, Progent's Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to solve unexpected network crises or especially complex integration problems.

Features of Progent's Online Computer Support for Plano Texas
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer companies in Plano Texas unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of IT service, executing a wide range of IT tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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