Fast Remote Troubleshooting for Plano Computer Networks
Immediate Phone Support for Plano NetworksFor companies located in Plano or anywhere in Texas, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the advanced tools required to solve most network issues rapidly. Efficient support lowers direct expenses since solutions use up fewer billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network outages and related costs due to business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where speedy. minor solutions manage to turn into major tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that promote the highest degree of effectiveness for remote engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to communicate with your system without violating network security.

Progent's proven service database system stores comprehensive documentation of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to each client by every Progent consultant. This archive of trouble tickets and solutions is structured as an easily accessible support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online service specialists can find optimal resolutions in the least time.

Remote technical services offered by Progent to businesses in Plano and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network consultants offers your workers in Plano or anywhere in the state of Texas fast communication with an effective support group with extensive experience providing phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of business success, and Progent's intent is to resolve and not merely report technical issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth engineering support and education in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Plano, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By anticipating potential issues before they expand into downtime, system monitoring can head off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by a mix of platforms.
How Your Plano Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Plano or anywhere in the state of Texas, Progent's online network support engineers are ready to provide effective and economical system support the instant your company requires it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Plano company deals with a local independent consultant or maintains an in-house organization that can handle common network issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to handle unexpected system crises or especially complex integration projects.

Benefits of Progent's Network Help for Companies in Plano
Progent's online support services enable your Plano business to have the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Plano and throughout Texas, nearby network support providers, whether made up of independent consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, major troubles can strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support experts offer a convenient, fast, and affordable solution to augment your local help and to convey useful information to increase your ability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller businesses often depend on independent freelance consultants. Although independent service people carry smaller internal costs than larger consulting companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your company to wait for help during an emergency. As your company grows, system downtime and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your IT system remains available.

  • Create a Solid Basis for Smooth Growth
    Businesses typically start with an IT architecture created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the business. These badly built systems need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a network architecture able to deliver the stable foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical education to negotiate an ever more complex array of product options available for promoting business growth and enhancing productivity. These companies hardly need a network engineer who is trying to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.