Fast Remote Support for Plano Texas Computer Networks
For companies in Plano Texas, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve the majority of information system issues quickly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you actually get. In contrast to many remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where fast fixes manage to end up as large bills. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven processes which ensure the maximum degree of effectiveness for online engineering help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's network without breaching network security.
Progent's proven customer support database system stores extensive histories of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each Progent client by every Progent engineer. This database of anomalies and solutions is structured as a conveniently searchable support database that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find the best resolutions quickly.
Online technical support services provided by Progent to customers in Plano Texas include:
Certified Windows Experts
Progent's Microsoft-premier remote service experts can provide network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn issues associated with network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional value since their deep experience allows them to fix problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment using the latest on-line troubleshooting tools to provide fast, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of connectivity appliances. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs planning and integration expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to recuperate rapidly following a serious breach. Security consulting services available from Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad range of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's special remote engineering services include:
How Your Plano Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk software to address the unique requirements of your company, or providing occasional phone support personnel to work with your existing Call Center group to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network consultants gives your clients in Plano Texas rapid contact with a large network service group with substantial background providing phone support and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's aim is to fix rather than just record technical problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional engineering expertise and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Plano Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your IT maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support multiple OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Plano Texas, Progent's online computer support engineers can provide expert and cost-effective system support the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Plano office has a local freelance consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Plano Texas
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer businesses in Plano Texas the greatest leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Plano Texas and is also ideal for networks in geographic regions that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone support and requires no periodic subscription fee for support services delivered during normal business hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support services consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Software Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that match the specific requirements of your business.
- Sophisticated Online Connectivity Tools
Secure remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly onsite visit. Sophisticated remote connectivity software and expert technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for High Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a broad range of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for using technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you owe just for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.