Fast Remote Technical Support for Plano Information Networks
For companies located in Plano or anywhere in the state of Texas, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the assistance of CISSP-qualified security experts to help with high-level security design and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to solve the majority of information system issues quickly. This reduces immediate costs since service calls use up minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from situations where fast solutions manage to end up as major tabs. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that permit the maximum level of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your company's system without compromising system security.
Progent's sophisticated technical support reporting application stores comprehensive documentation describing all service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of support provided to each customer by any consultant. This history of trouble tickets and solutions is structured as a readily searchable internal database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow fast access to vendors' internal support staff so Progent's remote service specialists can come up with the best resolutions in the least time.
Online technical services available from Progent to companies in Plano and anywhere in the state of Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers can provide computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can deal with even the most difficult challenges encountered in network planning, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and developing alternate approaches or identifying program patches. CCIEs provide excellent cost-effectiveness because their broad expertise allows them to find solutions for problems rapidly. In typical instances, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of advanced remote troubleshooting tools to perform efficient, secure, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of connectivity appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly after a serious penetration. Security solutions available from Progent include: thorough network security assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. The ProSight series of network monitoring and management services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Plano Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Plano or anywhere in the state of Texas quick contact with a large support resource with substantial background delivering telephone-based help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a key enabler of business success, and Progent's target is to fix instead of simply record network problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts staff provides online advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Plano, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT support is proactive and automated. By anticipating looming issues before they expand into full-scale emergencies, proactive monitoring can minimize disruptive and costly information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Plano or throughout the state of Texas, Progent's phone-based computer support engineers can provide professional and cost-effective system help whenever your company has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Plano office works with a regular freelance support technician or maintains a full time organization that know how to handle common network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to deal with sudden system crises or particularly challenging integration projects.
Features of Progent's Online Network Support for Plano
Progent's online support, Internet-based repair, system security expertise, and network management services offer offices in Plano or throughout the state of Texas unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Plano and is also ideal for customers in geographic areas of Texas that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online support and imposes no monthly retainer for support services delivered during normal business hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting expertise for critical application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon MWS Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that align with the special requirements of your company.
- Advanced Remote Connectivity Tools
Secure remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive personal visit. Sophisticated online connectivity software and expert technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite support and remote system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Support for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of detailing and organizing service records allows more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.