Fast and Affordable Remote Help for Plano Texas Information Networks
Immediate Phone Technical Support for Plano NetworksFor businesses located in Plano Texas, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they possess the practical experience and have access to the advanced tools needed to solve the majority of network issues quickly. This reduces direct costs since service calls accumulate minimal billable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes manage to turn into big invoices. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's system without breaching corporate security.

Progent's advanced service database application maintains detailed histories of the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance rendered to every client by every engineer. This history of issues and solutions is organized as a quickly searchable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast response from vendors' in-house engineering staff so Progent's online service experts can find the best resolutions quickly.

Online support services offered by Progent to customers in Plano Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk or improving your current organization, evaluating or enhancing Help Desk software to handle the unique requirements of your business, or adding occasional online personnel to supplement your in-house Call Center resources to handle unusually busy scenarios like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network consultants provides your computer users in Plano Texas instant contact with a reliable support resource with substantial background delivering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's target is to resolve rather than simply report technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Plano Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating emerging problems before they expand into network outages, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of platforms.
How Your Plano Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Plano Texas, Progent's online network support specialists are ready to provide expert and cost-effective IT help whenever your organization has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with on-site service visits.

Even if your Plano company has a local freelance consultant or employs an in-house organization that can handle typical computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with sudden network crises or especially complicated integration projects.

Details of Progent's Online Network Services for Plano Texas
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services give companies in Plano Texas unparalleled leverage for your support budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk services and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Microsoft System Center 2016 Data Protection Manager provides near-continuous backup and easy recovery capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-aware protection for key platforms like Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux VMs, works with VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to design, deploy, manage, and troubleshoot an enterprise-wide backup/recovery system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy system, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or deliver comprehensive project management or co-management support to make sure you finish your Data Protection Manager 2016 initiative on schedule and within your budget.

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    Progent's Cisco CCIE-certified SIP integration experts can help you to design, deploy, maintain, troubleshoot and enhance Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer affordable online or on-premises expertise to assist businesses to migrate efficiently to an advanced unified communications network that offers fast return on investment. Progent's certified Microsoft unified communications experts can assist you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

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    Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to plan, install, and manage an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, performance and ease-of-use that your company requires.

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    Progent can provide expert remote consulting support to help organizations connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

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    Cisco has developed a full array of routers including routers designed to deliver the security, performance, and reliability required by customers from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and network availability. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it easy to expand as you add new users, open new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Routers.

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    Colocation sites allow companies to share enterprise-class data centers for hosting computer equipment that runs vital applications and services. Progent's Microsoft and Cisco premier consultants can assist your small business with all facets of your colocation strategy such as selecting and moving to a colo site, designing network topology, defining hardware, on-site and remote maintenance, setting up online system management, and education your IT personnel.

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    Progent's Sun Solaris family support experts offer small companies and software developers support for administering and maintaining Solaris environments that operate with Microsoft-based networks. Progent offers your business access to Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you an easy single source to help you create and manage a secure and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent has more than a decade of background integrating, and supporting the core platforms included with Microsoft System Center and can assist your organization to plan, configure, maintain, and fix your System Center 2012 R2 ecosystem to optimize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can help your organization to migrate to the current edition of System Center from an older release or from a third-party IT management solution to deliver the benefits of best-in-class provisioning, automation, security, plus datacenter and application performance monitoring.

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    Our compensation structure is built on contribution, so just like being a freelance consultant, your earnings are entirely driven by your work effort. Some Progent consultants stress quality of life and elect to work at a more relaxed pace, using our flexible calendar to follow individual enthusiasms such as hiking, car racing, skiing, surfing, vacations, or sharing private time with relatives and acquaintances. Other consultants use the chance to make major dollars via hard work and extended hours. Progent completely supports either end of the spectrum plus any point in between.

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    Progent can assist you in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, databases and logs; configuring HLB for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's production servers in a solution that delivers the maximum degree of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management services are based on proven virtualization platforms that enable small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and network administration while benefiting from world-class reliability and an unmatched degree of vendor flexibility.

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    VMware's NSX virtual network platform enables you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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    Microsoft SQL Server 2005 delivers powerful, standardized tools to IT experts as well as to information workers, reducing the complexity of creating, deploying, managing, and accessing enterprise data and analytical applications on platforms ranging from mobile devices to corporate information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's ProSight Virtual Hosting service combines advanced virtual server architecture, a world-class data center, and the support services of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a complete IT outsourcing solution that improves network availability and protection, eliminates management distraction, and saves money. With Private Cloud Hosting, a small or midsize business can have each of its software platforms and key business application servers hosted in a secure and reliable data center on a fast, high-availability virtual server configured and supported by Progent's computer support experts.

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    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

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    Progent's Microsoft certified support team can help you design and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Exchange Server 2003 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

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    Progent can show you how to plan and execute a smooth move to Dynamics GP/Great Plains so that you retain your information, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and reduce business interruption by designing and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce programs that work seamlessly with Dynamics GP.

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    Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, in the trenches of IT service, performing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems rapidly.

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    Progent can provide cost-effective online support to assist companies to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security.

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    On-site Technical Support Outlook Web App and iPad

    Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and send email, search the GAL, copy addresses, sync up appointments, and alert fellow workers to meetings with your Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also can provide customized onsite Entourage training.

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    Cisco has designed a full array of routers including routers designed to provide the protection, bandwidth, and reliability required by organizations ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to establish a reliable foundation for your IT system and to make it easy to grow as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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    Microsoft Office for Mac allows Mac users to receive the benefits of the world's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor network combining Apple OS X and Windows computers so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with co-workers who run Windows. Progent's engineers have expertise with both Mac and Windows platforms and can provide service for networks that combine Mac with Windows systems with complete resource sharing, or environments which intentionally limit collaboration between Mac and Windows systems.

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    Medium-size companies can get all the benefits of Microsoft Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Premier Certified network consulting professionals. With Progent's economically priced network support packages, mid-size businesses can choose a basic co-sourcing package built around Operations Manager with server monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and online troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent can provide a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2007 to offer mid-size company networks world-class availability, protection and productivity.

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    Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple venues with any number of APs can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of seasoned wireless consultants who can assist your organization to determine the benefits of Ubiquitiís UniFi products for your business and help you to design, install, administer, and troubleshoot your UniFi ecosystem.


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