Fast Remote Help for Plano Networks
Fast Online Consulting for Plano NetworksFor businesses located in Plano or anywhere in Texas, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the practical background and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many online support firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to connect to your company's computer system remotely without compromising system security.

Progent's sophisticated technical support reporting system keeps thorough documentation of the support that Progent's customers have received. Progent's staff engineers have access to the specifics of services provided to each client by any Progent engineer. This archive of issues and repairs is stored as a readily retrievable internal database that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast support databases and allow fast response from manufacturers' internal support staff so Progent's online service experts are able to arrive at the best solutions promptly.

Online services available from Progent to companies in Plano and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or revamping your existing organization, selecting or enhancing Call Center software products to handle the special needs of your company, or providing occasional phone support personnel to supplement your existing Help Desk team to deal with high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology consultants gives your computer users in Plano or anywhere in the state of Texas immediate contact with an effective technical support resource with years of experience delivering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of company success, and Progent's policy is to fix rather than simply document IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Plano, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your network support is proactive rather than reactive. By detecting emerging problems before they expand into crashes, proactive monitoring can avoid inconvenient and costly service crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of OS platforms.
How Your Plano Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Plano or throughout the state of Texas, Progent's online computer support specialists are ready to provide expert and cost-effective IT help the moment your organization requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Plano company deals with a local freelance consultant or maintains a full time organization that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve sudden system crises or especially complex integration problems.

Features of Progent's Online Network Services for Plano
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer offices in Plano or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.