Fast and Affordable Online Technical Support for Plano Computer Systems
Immediate Phone Technical Support for Plano NetworksFor companies located in Plano or anywhere in Texas, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online support experts provide excellent leverage because they possess the real-world background and have access to the sophisticated technology necessary to resolve most information system problems quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from scenarios where fast repairs manage to turn into major invoices. Progent's skill at solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies that permit the maximum level of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to link to your company's environment remotely without breaching system security.

Progent's advanced customer support reporting system maintains extensive records of the service that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance provided to each Progent client by any Progent engineer. This database of problems and resolutions is stored as a conveniently exploitable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can find the best solutions promptly.

Remote support available from Progent to companies in Plano and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the budget to assemble and manage an internal Help Desk but who want fast communication with a dependable Help Desk Call Center with professional phone support as well as the ability to escalate complex problems to advanced engineers.

    Progent’s Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve the toughest technical problems, or be ready in overflow circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your computer users in Plano or anywhere in the state of Texas rapid access to an efficient support group with extensive background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a significant driver of business productivity, and Progent's intent is to fix instead of just annotate network problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Plano, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, proactive monitoring can head off disruptive and expensive network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems based on a combination of operating systems.
How Your Plano Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Plano or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT help the moment your organization has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Plano office deals with a regular independent support technician or maintains an in-house organization that know how to handle common network issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix unexpected system emergencies or especially tough integration problems.

Details of Progent's Remote Computer Services for Plano
Progent's phone help, remote repair, system security expertise, and system administration services offer companies in Plano or throughout the state of Texas the greatest leverage for your IT budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your company world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.