For small companies located in Plano Texas, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote support services represent excellent value because they are equipped with the real-world background and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent scenarios where fast solutions somehow turn into major invoices. Progent's skill at solving technical issues quickly results in your business conserving money.
Progent's Remote Support Tools
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that permit the highest degree of efficiency for remote help and repair for small and midsize company computer networks. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's online support team to access your environment without breaching network security.
Progent's proprietary customer support reporting system stores thorough records describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services delivered to each Progent customer by every consultant. This database of trouble tickets and repairs is organized as an easily retrievable proprietary database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting experts are able to come up with the best solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Plano Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based consulting experts possess certified skills in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's engineers to handle almost any emergency that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with multi-OS networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote support available from Progent to customers in Plano include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide array of information technology including system architecture, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and validates an individual's technical knowledge at the master level. CCIEs can deal with even the most intractable challenges associated with network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value since their broad experience enables them to resolve the most complex problems rapidly. In common instances, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get urgent support for serious network problems that are hurting business efficiency but are beyond the experience of your ordinary network support personnel. Progent's CCIE consultants can interface to your network using state-of-the-art remote troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote PC desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recover rapidly after a damaging breach. Security support services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Plano Texas Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller businesses who don't have the resources to build and maintain an in-house Call Center but who require fast response from a dependable Help Desk Call Center with professional telephone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your existing one, selecting or enhancing Help Desk application software to meet the unique demands of your company, or providing temporary online staff to work with your in-house Help Desk Call Center group during demanding events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network consultants gives your clients in Plano Texas quick contact with a dependable technical support group with substantial experience offering phone consulting and online diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a crucial driver of company success, and Progent's intent is to solve instead of just document IT problems.
Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff can supply online advanced consulting expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To find out additional information on Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can nurture the artistic components of Mac environments by providing remote help services and education in graphics, audio, and video. Progent's support professionals offer expertise in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Plano Texas online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By spotting potential issues before they cause crashes, system monitoring can head off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks based on multiple platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services