For small businesses located in Plano Texas, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers direct expenses since service calls require fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you actually get. Unlike many remote service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from situations where quick repairs manage to turn into big tabs. Progent's penchant for handling problems quickly translates into your business saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and repair for small company IT systems. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's computer system without violating corporate security.
Progent's sophisticated technical support database system includes detailed records for the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of assistance delivered to each client by any consultant. This history of problems and solutions is stored as a readily exploitable support knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick response from vendors' internal support staff with the result that Progent's online service specialists can determine the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Plano Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's online technical support experts have credentials in an extensive set of disciplines. This broad range of IT skills permits Progent's consultants to tackle virtually any crisis likely to take place in a small business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-operating system networks, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online services provided by Progent to companies in Plano include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network consultants, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs can handle the most stubborn problems occurring in network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and developing workarounds or locating program updates. CCIEs represent an exceptional cost-effectiveness since their deep experience permits them to fix the most intractable problems quickly. In typical cases, less experienced engineers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a CCIE so your company can get timely support for serious network infrastructure issues that are crippling worker efficiency but are not within the experience of your regular computer service group or consultant. Progent's CCIE engineers can interface to your computer system by means of the latest remote support tools to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Support
Progent's Microsoft-certified remote support experts offer computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online desktop services such as Windows 7 integration, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP network security consultants offer a variety of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to recover rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; installing firewalls; building secure architectures for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies often request. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Plano Texas Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the money or time to create an internal Help Desk but who want fast response from a dependable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your company, or adding temporary online staff to work with your existing Call Center team to deal with unusually busy scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology consultants gives your computer users in Plano Texas immediate access to a reliable technical support group with years of experience delivering phone help and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's policy is to resolve and not merely annotate IT problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced consulting expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To find out additional information on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the creative aspect of Apple Mac environments by delivering remote consulting services and training in imaging, sound, and video. Progent's consultants offer help in a range of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Plano Texas online computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer support is proactive and automated. By spotting potential trouble spots before they grow into network outages, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a variety of operating systems.
To contact Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services