For small and midsize businesses located in Plano or anywhere in the state of Texas, Progent provides support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to solve most network issues rapidly. This reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system outages and related costs due to business disruption, upset clients, idle workers, and de-focused management.
Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. In contrast to typical online service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick fixes somehow end up as big bills. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an arsenal of customized technologies and field-proven processes which allow the maximum degree of effectiveness for online help and repair for small company information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's environment remotely without violating network security.
Progent's sophisticated service reporting application includes comprehensive histories for the support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of support rendered to each Progent client by any engineer. This history of problems and repairs is structured as a readily retrievable proprietary database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to find optimal solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Plano or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online technical support engineers offer certified skills in a comprehensive set of products and technologies. This broad range of capability permits Progent's consultants to manage virtually any problem likely to crop up in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services available from Progent to small businesses in Plano and throughout the state of Texas include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of computer technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and validates a person's technical skills at the master level. Cisco qualified CCIEs can resolve the most intractable problems occurring in network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional value because their deep expertise allows them to find solutions for even the most intractable problems quickly. In common instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a CCIE so you can get timely assistance for serious network problems that are hurting business efficiency but are outside the experience of your ordinary network service resources. Progent's CCIE consultants can tie into your environment by means of state-of-the-art on-line troubleshooting technology in order to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service engineers can deliver network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online PC desktop services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up quickly following a damaging penetration. Security solutions available from Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile communication; guarding your email system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small businesses frequently request. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Plano Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the money or time to create an in-house Help Desk but who need fast access to an effective Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Call Center or enhancing your established organization, evaluating or modifying Call Center software products to meet the particular needs of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team during unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology consultants offers your workers in Plano or anywhere in the state of Texas quick communication with a dependable support resource with substantial background providing telephone-based help and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of company success, and Progent's goal is to fix and not just report IT issues.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as CRM, MS Project, Office Word, and MS Office Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the artistic elements of Mac environments by offering remote help services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Plano, or anywhere in the state of Texas, remote network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into downtime, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a mix of OS platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services