For small companies in Plano or anywhere in Texas, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support services offer excellent leverage because they have the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because solutions take up a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves additionally in incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast solutions somehow turn into major bills. Progent's skill at handling technical issues quickly translates into your business conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven methodologies that allow the highest degree of effectiveness for remote help and repair for small and midsize company computer networks. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's online support team to communicate with your network remotely without breaching network security.
Progent's advanced service reporting application stores thorough documentation for the support that Progent's clients have received. Progent's team engineers have access to the details of support provided to each client by every engineer. This history of problems and responses is structured as a readily accessible support database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other vast support databases and permit quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to find optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Plano or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based consulting professionals possess credentials in a comprehensive array of technologies. This wide range of IT skills permits Progent's consultants to address practically any problem likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-operating system networks, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical support services available from Progent to small businesses in Plano and throughout the state of Texas include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs can deal with even the most stubborn problems surrounding network infrastructure design, installation, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or locating software updates. Cisco CCIEs offer excellent value because their broad expertise enables them to solve even the most complex problems rapidly. In typical instances, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can get timely help for complex network problems that are hurting business efficiency but are outside the scope of your regular IT maintenance resources. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated remote troubleshooting technology to perform fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; building secure techniques for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Plano Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who require fast communication with a dependable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for larger companies and acts as a transparent supplement to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation resource for the most difficult technical challenges, or be available in overflow circumstances when your regular resources are too busy.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or enhancing Call Center software to handle the particular demands of your business, or providing occasional online personnel to supplement your in-house Help Desk Call Center group to deal with demanding situations like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network consultants gives your workers in Plano or anywhere in the state of Texas quick access to a dependable network service resource with years of experience providing telephone-based help and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of business success, and Progent's aim is to solve rather than just annotate network problems.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth engineering support and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications including CRM, Office Project, Microsoft Word, and MS Excel. To learn additional information on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the creative aspect of Macintosh systems by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Plano, or anywhere in the state of Texas, online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your network maintenance is proactive and automated. By uncovering looming trouble spots before they cause crashes, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services