For small and midsize businesses in Plano Texas, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the services of CISSP-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to solve most network issues quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow end up as big tabs. Progent's skill at dealing with technical issues efficiently results in your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a collection of customized technologies and field-proven processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your computer system remotely without violating network security.
Progent's advanced customer support reporting system includes detailed histories describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support provided to every client by any Progent engineer. This database of anomalies and resolutions is organized as a readily searchable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists can come up with the best solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Plano Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote technical support experts have advanced credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's consultants to address almost any crisis that may occur in a small business information system. Certificates earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-OS environments, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to companies in Plano include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide spectrum of information technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and indicates a person's networking skills at the master level. CCIEs can handle even the most stubborn issues encountered in network design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for the most difficult problems quickly. In common instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can get immediate support for complex network infrastructure problems that are impacting business efficiency but are outside the scope of your local network maintenance personnel. Progent's Cisco CCIE engineers can communicate with your network via the latest on-line support tools to provide quick, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus VPN technology.
Certified MS Windows Experts
Progent's Microsoft-premier online support professionals offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and ISSAP network security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover rapidly after a damaging breach. Security services available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile communication; defending your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize physical resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for special projects that small businesses frequently need. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Plano Texas Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for small companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are ideal for smaller businesses who don't have the budget to support an internal Help Desk but who want fast access to an efficient Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Call Center software products to handle the special demands of your company, or adding occasional phone support personnel to work with your in-house Call Center group to deal with high-demand situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals gives your clients in Plano Texas rapid communication with a reliable network service resource with years of background providing telephone-based support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a significant contributor to company efficiency, and Progent's target is to resolve instead of simply record IT problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group can supply remote professional consulting expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Excel. To read more information about Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac computing by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Plano Texas remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating looming issues before they evolve into downtime, remote monitoring can head off disruptive and expensive network crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a mix of operating systems.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services