For small businesses located in Plano or anywhere in Texas, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of network issues quickly. This reduces immediate costs since service calls take up a smaller number of billable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused management.
Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently translates into your business saving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies which promote the highest level of efficiency for remote consulting and repair for small company computer systems. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising corporate security.
Progent's powerful customer support database system maintains detailed documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance delivered to each customer by every Progent consultant. This database of problems and fixes is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' internal support staff so Progent's online service experts are able to determine the most efficient resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Plano or anywhere in Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online consulting professionals have certified skills in an extensive set of disciplines. This broad scope of technical skills permits Progent's engineers to resolve practically any problem likely to crop up in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help companies with multi-operating system environments, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based support provided by Progent to small businesses in Plano and throughout the state of Texas include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex issues associated with network design, installation, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to find solutions for even the most intractable problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few support providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can get urgent assistance for severe network issues that are lowering worker efficiency but are not within the experience of your local IT support group or consultant. Progent's Cisco CCIE consultants can interface to your computer system via advanced on-line support tools to provide fast, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to clean up rapidly following a damaging penetration. Security support services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; building secure techniques for remote and mobile communication; protecting your email system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses often need. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Plano Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who don't have the budget to assemble and manage an in-house Call Center but who need quick communication with an effective Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center application software to handle the special needs of your business, or adding temporary phone support personnel to work with your in-house Help Desk group to handle unusually busy events like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of veteran information technology experts provides your customers in Plano or anywhere in the state of Texas fast assistance from a large support resource with years of experience providing phone support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to business efficiency, and Progent's intent is to fix and not simply annotate network issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To find out more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the creative elements of Apple Mac systems by delivering remote consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Plano, or anywhere in the state of Texas, remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By spotting possible problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly network failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services