For small businesses located in Plano or anywhere in the state of Texas, Progent provides support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you receive. Unlike many online support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where fast fixes manage to turn into substantial bills. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Service Technologies
Over the years, Progent has refined a set of optimized tools and field-tested processes that promote the maximum degree of effectiveness for online technical support and troubleshooting for small business IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to interface to your system without breaching system security.
Progent's proprietary customer support reporting application stores detailed records of the service that Progent's customers have been provided. Progent's team engineers have access to the details of services provided to each customer by any engineer. This database of issues and repairs is organized as an easily retrievable support database that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online service specialists can determine optimal solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Plano or anywhere in Texas or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based support professionals possess certified skills in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's engineers to manage almost any problem likely to take place in a small or midsize company network. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-OS environments, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based services Offered by Progent to small businesses in Plano and anywhere in the state of Texas include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to current MS Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and certifies a consultant's network technology skills at the master level. CCIEs know how to resolve the most complex challenges occurring in network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to find solutions for the most difficult problems quickly. In many instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can get timely assistance for severe network problems that are hurting business productivity but are beyond the comfort zone of your local computer support group or consultant. Progent's Cisco CCIE support experts can communicate with your environment using the latest remote support tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts offer computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration,
Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection services to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to recover quickly after a damaging penetration. Security support services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; building safe architectures for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Plano Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for small businesses who lack the resources to build and maintain an in-house Help Desk but who want quick communication with a dependable Call Center with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk software to meet the particular needs of your company, or adding temporary online personnel to reinforce your existing Call Center resources during high-demand situations such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network professionals offers your customers in Plano or anywhere in the state of Texas immediate contact with a dependable network service resource with substantial experience providing telephone-based support and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's policy is to solve and not just track technical issues.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Office Word, and Office Excel. To find out more information about Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the artistic elements of Apple Mac computing by delivering phone-based help support and education in imaging, audio, and video. Progent's consultants offer assistance in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Plano, or anywhere in the state of Texas, remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so your IT maintenance is proactive and automated. By spotting possible issues before they evolve into downtime, remote monitoring can ward off disruptive and costly information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a combination of operating systems.
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services