For small and midsize companies located in Plano or anywhere in Texas, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. This lowers direct costs because solutions take up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor fixes manage to turn into big bills. Progent's skill at disposing of technical issues quickly results in your business conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that promote the maximum degree of efficiency for online consulting and troubleshooting for small company computer systems. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to connect to your environment without violating corporate security.
Progent's highly evolved customer support reporting system keeps comprehensive documentation for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of assistance delivered to each Progent customer by every engineer. This archive of trouble tickets and solutions is structured as an easily retrievable support database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft permit access to other vast support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service experts can arrive at the best resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Plano or anywhere in Texas or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's online consulting professionals possess credentials in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to manage virtually any problem likely to crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support customers with mixed-operating system networks, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to clients in Plano and anywhere in the state of Texas include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology such as system architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most intractable problems surrounding network design, integration, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience allows them to fix even the most complex problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a CCIE so you can get timely assistance for severe network problems that are lowering business efficiency but are beyond the experience of your ordinary IT maintenance resources. Progent's Cisco CCIE engineers can connect to your computer system by means of sophisticated on-line support tools in order to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-qualified online service engineers can provide network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Qualified Network Security Consultants
Progent's qualified CISM and CISSP security consultants offer a variety of system protection solutions to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile access; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies often need. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Plano Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for small organizations who lack the resources to assemble and manage an internal Call Center but who want quick response from a reliable Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent addition to your current Call Center staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the most difficult network challenges, or be ready in overflow situations when your regular support engineers are swamped.
Progent's Help Desk consulting support can support you in building an effective new Call Center or improving your current one, identifying or modifying Help Desk software to handle the special demands of your business, or adding temporary phone support personnel to supplement your internal Call Center team during unusually busy scenarios like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network experts provides your clients in Plano or anywhere in the state of Texas quick contact with an effective support resource with years of experience offering phone consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a significant enabler of company success, and Progent's policy is to fix and not merely track technical issues.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team can supply online professional consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To learn additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can support the imaginative elements of Apple Mac computing by offering remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Plano, or anywhere in the state of Texas, online network monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your network support is proactive and automated. By exposing looming trouble spots before they grow into downtime, automated monitoring can minimize disruptive and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support multiple operating systems.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services