Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small companies in Plano or anywhere in the state of Texas, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online support engineers offer excellent value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions take up fewer billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick repairs somehow turn into substantial bills. Progent's penchant for disposing of technical issues efficiently results in your business spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small business information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your company's network remotely without compromising system security.
Progent's advanced technical support database system maintains detailed histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of all help provided to each customer by every engineer. This archive of anomalies and responses is stored as a quickly exploitable support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to come up with the most efficient solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Plano or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online support experts have advanced credentials in a comprehensive set of products and technologies. This broad scope of capability allows Progent's engineers to address virtually any emergency that may occur in a small company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To help companies with mixed-operating system environments, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote services Offered by Progent to companies in Plano and throughout the state of Texas include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most intractable issues encountered in network infrastructure design, integration, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional value since their depth of experience enables them to find solutions for even the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a CCIE so you can receive immediate assistance for serious network infrastructure issues that are crippling business efficiency but are outside the scope of your ordinary computer service providers. Progent's CCIE engineers can interface to your network using sophisticated on-line support technology to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN products.
Certified Microsoft Windows Experts
Progent's Microsoft-qualified online support engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online desktop support including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Qualified System Security Experts
Progent's qualified CISM and CISSP security engineers offer a range of security services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recuperate quickly following a serious penetration. Security support services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses frequently request. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Plano Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for small companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast access to a reliable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a seamless supplement to your current Helpdesk organization. Progent's Virtual Call Center can operate as an escalation option for complex computer system problems, or be ready in those instances when your other resources are overwhelmed.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or improving your established one, identifying or modifying Help Desk software products to handle the particular demands of your company, or providing occasional online personnel to reinforce your existing Help Desk Call Center group to handle high-demand scenarios like software transitions, major updates, or installing brand new business software.
Progent's Call Center team of veteran information technology consultants offers your computer users in Plano or anywhere in the state of Texas instant contact with a large technical support group with years of background offering telephone-based support and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a key enabler of business performance, and Progent's goal is to resolve and not simply document technical issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. For more on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Apple Mac environments by offering phone-based consulting support and training in imaging, sound, and motion video. Progent's consultants can provide help in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Plano, or anywhere in the state of Texas, online network and server monitoring support based on Microsoft Operations Manager network monitoring, customized by Progent for your business so your IT support is proactive rather than reactive. By detecting looming trouble spots before they expand into crashes, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a combination of operating systems.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.