Fast Online Technical Support for Plano Computer Systems
For companies located in Plano or anywhere in the state of Texas, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve most information system problems quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as big bills. Progent's skill at handling problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-proven processes that promote the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your company's environment without compromising system security.
Progent's advanced service reporting system includes extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to every customer by any Progent engineer. This archive of trouble tickets and repairs is structured as an easily retrievable proprietary database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's online service experts can find optimal resolutions in the least time.
Online technical support services offered by Progent to clients in Plano and throughout the state of Texas include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support engineers can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server design, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop services to help you business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco CCIEs can deal with the most difficult challenges occurring in network design, deployment, administration, compliance, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value because their deep experience permits them to solve problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of the latest on-line support technology to perform fast, secure, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's CCIEs offer consulting for all of Cisco's top-selling family of networking products. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recover rapidly after a damaging breach. Security consulting services available from Progent include: in depth information security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; installing firewalls; building secure architectures for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide range of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based approach to solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance diagnosing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your Plano Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast communication with an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your established one, selecting or customizing Help Desk software products to address the unique requirements of your company, or providing temporary phone support staff to work with your in-house Help Desk resources to handle high-demand situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of experienced network consultants offers your workers in Plano or anywhere in the state of Texas quick communication with an effective technical support resource with extensive experience providing telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a significant driver of business performance, and Progent's policy is to solve rather than merely annotate IT problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Plano, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your IT support is proactive and automated. By spotting emerging problems before they cause downtime, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a mix of platforms.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Plano or throughout the state of Texas, Progent's online network support engineers can provide effective and cost-effective system help whenever your business needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Plano organization has a regular freelance support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden system crises or especially tough integration problems.
Details of Progent's Remote Network Services for Plano
Progent's online support, remote troubleshooting, system security expertise, and network administration services give businesses in Plano or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your office world class network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Plano and is also ideal for customers in geographic areas of Texas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online service and imposes no ongoing retainer for support services provided during regular working hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's core support services include technology integration, MS Exchange consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in critical application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that align with the unique needs of your business.
- Advanced Remote Connectivity Software
Protected online connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal visit. Sophisticated online connectivity software and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The discipline of documenting and archiving service records allows more efficient service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.