Fast Remote Troubleshooting for Plano Computer Networks
Fast Online Technical Support for Plano NetworksFor businesses in Plano or anywhere in Texas, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the services of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers immediate costs since service calls use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from scenarios where quick solutions manage to turn into large bills. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies which promote the maximum degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to connect to your company's system remotely without violating network security.

Progent's powerful customer support database system stores extensive documentation describing all service that Progent's customers have received. Progent's team service personnel have access to the records of support rendered to each client by every Progent consultant. This database of problems and resolutions is stored as a readily exploitable proprietary database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find the best resolutions in the least time.

Online services provided by Progent to customers in Plano and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting services can guide you in creating an effective new Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center application software to meet the unique needs of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk resources to handle demanding events such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk team of veteran network consultants gives your customers in Plano or anywhere in the state of Texas instant access to a large network service group with years of experience offering phone help and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's goal is to solve instead of merely annotate technical problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online professional consulting support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Plano, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into downtime, automated monitoring can head off inconvenient and expensive network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate multiple OS platforms.
How Your Plano Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Plano or throughout the state of Texas, Progent's online computer support specialists are ready to provide expert and cost-effective system help the instant your business needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Plano organization works with a regular independent consultant or employs a full time IT staff that can handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Support for Plano
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services give businesses in Plano or throughout the state of Texas the greatest leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and system management, Progent's professionals can provide your company world class IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.