Fast Remote Help for Plano Texas IT Networks
For companies located in Plano Texas, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to solve most network issues rapidly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast solutions manage to turn into large invoices. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and proven methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to link to your company's network without breaching system security.
Progent's sophisticated service reporting application maintains thorough documentation for all support that Progent's customers have received. Progent's team service personnel have access to the records of services rendered to each client by every consultant. This history of issues and resolutions is stored as an easily retrievable support database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' internal product engineers so Progent's online consulting experts can arrive at the best resolutions quickly.
Online services provided by Progent to companies in Plano Texas include:
Certified MS Windows Experts
Progent's Microsoft-certified online service professionals can provide network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 migration help plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging problems encountered in network infrastructure design, integration, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad expertise allows them to find solutions for problems quickly. In common cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Access Points planning and integration expertise, Cisco wireless controllers consulting, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to recover rapidly after a damaging breach. Security services available from Progent include: thorough data security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent offers advanced online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency online help troubleshooting problems within UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Plano Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or revamping your established one, identifying or enhancing Help Desk Call Center application software to meet the special requirements of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center group during high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network experts gives your customers in Plano Texas rapid contact with a dependable support resource with extensive experience providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a solid contributor to business performance, and Progent's target is to fix and not simply report IT problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering support and training in key business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Plano Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating potential issues before they cause crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a mix of OS platforms.
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Plano Texas, Progent's online network support specialists are ready to provide expert and cost-effective system help whenever your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Plano company deals with a regular freelance consultant or maintains a full time organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or especially tough integration problems.
Details of Progent's Online Computer Services for Plano Texas
Progent's phone help, Internet-based repair, network security consulting, and system management services offer businesses in Plano Texas unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Plano Texas and is also ideal for networks in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for online help and imposes no periodic subscription fee for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized specialists who have skill in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings include system integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Database Administration and Application Programming
Apple Mac Integration
Amazon MWS Application Development
By providing a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that meet the unique requirements of your company.
- Advanced Online Connectivity Tools
Protected remote access permits Progent's support experts to see exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise require a costly personal service call. Sophisticated online connectivity software and expert engineers together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and automated system tracking.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 support, Windows 2003 Server maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to every customer. The practice of documenting and archiving support activity allows more efficient service and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.