Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast and Affordable Remote Support for Plano Computer Networks
For companies located in Plano or anywhere in the state of Texas, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent value because they have the practical experience and are equipped with the advanced technology necessary to solve the majority of network issues quickly. This lowers direct costs because solutions accumulate minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and field-proven processes that promote the highest degree of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your environment remotely without compromising corporate security.
Progent's proven technical support reporting application maintains thorough records for the service that Progent's clients have received. Progent's staff consultants have access to the history of services rendered to each client by any engineer. This history of trouble tickets and resolutions is organized as a readily exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' in-house engineering staff so Progent's online service experts can find the best solutions quickly.
Online support services available from Progent to companies in Plano and anywhere in the state of Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can provide computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to help your company to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most stubborn issues encountered in network infrastructure design, deployment, management, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience enables them to fix problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your network using the latest on-line support technology in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Qualified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can improve the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to clean up rapidly after a serious breach. Security support services available from Progent cover thorough information security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Plano Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the resources to create an internal Help Desk but who require quick access to an effective Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to high-level consultants.
Progent's Help Desk consulting support can aid you in building an efficient new Call Center or revamping your existing one, selecting or customizing Call Center software products to handle the particular requirements of your business, or providing temporary phone support staff to work with your internal Help Desk group to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network professionals gives your customers in Plano or anywhere in the state of Texas rapid access to an efficient network service group with extensive background offering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a significant driver of business efficiency, and Progent's aim is to solve and not simply annotate technical problems.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Plano, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your IT maintenance is proactive rather than reactive. By detecting looming issues before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Plano or throughout the state of Texas, Progent's online network support specialists can deliver effective and economical system support the instant your business requires it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your Plano company works with a regular freelance support technician or maintains an in-house IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix sudden network emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Companies in Plano
Progent's online technical help services enable your Plano organization to realize the advantages of on-call, expert network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by becoming more available, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your local support resources
With most organizations in Plano and throughout Texas, local network service resources, whether made up of outside consultants or an internal IT staff, can resolve typical network problems. However, serious problems can strike when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call support specialists give you a convenient, fast, and budget-friendly solution to supplement your local resources and to pass on useful information to increase your capability to resolve future problems in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices often rely on independent freelance consultants. While independent consultants have less overhead than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of fallback help may force your business to go without help during an IT crisis. As your business expands, network unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to insure your network remains up and running.
- Create a Solid Basis for Smooth Growth
Businesses typically begin with an information system implemented on a modest budget. Lacking a strong framework, band-aid fixes can get thrown on top of a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. Such poorly designed environments need proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to handle vital business requirements and simplify downstream growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of product options capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, in the trenches of IT support, executing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The practice of documenting and archiving service activity allows more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.