Fast Remote Help for Plano Texas IT Networks
Urgent Remote Support for Plano NetworksFor companies located in Plano Texas, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to solve most network issues rapidly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast solutions manage to turn into large invoices. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and proven methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to link to your company's network without breaching system security.

Progent's sophisticated service reporting application maintains thorough documentation for all support that Progent's customers have received. Progent's team service personnel have access to the records of services rendered to each client by every consultant. This history of issues and resolutions is stored as an easily retrievable support database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' internal product engineers so Progent's online consulting experts can arrive at the best resolutions quickly.

Online services provided by Progent to companies in Plano Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or revamping your established one, identifying or enhancing Help Desk Call Center application software to meet the special requirements of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center group during high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts gives your customers in Plano Texas rapid contact with a dependable support resource with extensive experience providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a solid contributor to business performance, and Progent's target is to fix and not simply report IT problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced engineering support and training in key business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Plano Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating potential issues before they cause crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a mix of OS platforms.
How Your Plano Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Plano Texas, Progent's online network support specialists are ready to provide expert and cost-effective system help whenever your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Plano company deals with a regular freelance consultant or maintains a full time organization that can deal with typical network problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or especially tough integration problems.

Details of Progent's Online Computer Services for Plano Texas
Progent's phone help, Internet-based repair, network security consulting, and system management services offer businesses in Plano Texas unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Microsoft Skype for Business IM Support Services

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