Fast and Affordable Remote Support for Plano Texas Networks
Urgent Remote Technical Support for Plano SystemsFor organizations in Plano Texas, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls require fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow end up as major invoices. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to connect to your network without compromising corporate security.

Progent's proven customer support database application stores extensive documentation describing all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services rendered to every Progent client by any engineer. This archive of trouble tickets and solutions is organized as a quickly accessible support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast support databases and permit fast access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient solutions in the least time.

Online technical services provided by Progent to customers in Plano Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center team of seasoned information technology professionals gives your workers in Plano Texas instant communication with a large technical support group with years of experience offering phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company efficiency, and Progent's target is to resolve and not just track network problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Plano Texas online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your computer support is proactive rather than reactive. By exposing possible trouble spots before they expand into network outages, remote monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of OS platforms.
How Your Plano Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Plano Texas, Progent's phone-based network support specialists can provide expert and cost-effective IT support the instant your company needs it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Plano business relies on a local independent support technician or maintains a full time organization that can deal with typical network problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to solve sudden network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Plano Texas
Progent's online IT consulting services enable your Plano company to experience the advantages of immediate, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by being more available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    For most offices in Plano Texas, local computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical technical issues. However, IT crises sometimes occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support experts provide an easy, fast, and affordable solution to augment your regular help and to pass on valuable knowledge to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller businesses commonly rely on independent freelance consultants. While independent consultants have less internal costs than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your company grows, system unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such poorly designed environments require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to offer the stable foundation to handle current business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need guidance and technical education to negotiate an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

An index of content::

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    Progentís Microsoft-expert consultants can assist you to update your workstations from 32 to 64 bits. Progent can assist your company to understand the risks and benefits of upgrading to 64-bit PC desktop processing, plan an affordable migration strategy that reduces business interruptions, and deliver economical, professional online support to aid your organization to install 64-bit PC desktop operating systems and applications on your current computers.

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    Progent's Private Cloud Hosting service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest degree of dependability and expandability and is also easy to transfer to another host. Progent's Private Cloud Hosting and Management options are built on mature virtualization platforms that allow small companies with multi- platform environments to economize significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence.

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    Progent can help your business in any and all phases of your upgrade to Exchange Server 2016 including designing high availability infrastructure for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your VMs, mailbox databases and logs; setting up HLB for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    Microsoft Dynamics GP/Great Plains accounting offers analytics and reporting features that allow you to monitor all operations, sales and spending, and market trends with built-in drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting services can enable you to design reports that let you analyze your business more completely, turning raw data into useful business information. Progent can improve your reporting and business analysis by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer specialized business software development and eCommerce solutions that integrate seamlessly with Dynamics GP.

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    IT Consulting Hybrid Office 365 Exchange integration

    Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly combine local and cloud-based resources.

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    Progentís colocation center support services are designed for businesses with hardware housed at Internet Data Centers or data center colo hosting sites and requiring on-demand in-person assistance at the co-location facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent offers a full array of data center and data center and co-location support services such as system architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications networking, development and installation of fault tolerant systems, architecting and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster configurations.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks.

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    Colocation sites make it possible for companies to share enterprise-class facilities for hosting computer equipment that runs vital applications. Progent's Microsoft and Cisco certified consultants can assist your small business with all aspects of your colocation strategy including choosing and moving to a colocation site, designing network architecture, specifying required equipment, on-site and on-line maintenance, establishing offsite network administration, and training your support personnel.

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    Stealth penetration checking is a key part of any overall IT system security strategy. Progentís security experts can perform extensive intrusion checks without the knowledge of your organization's in-house network support staff. Unannounced penetration testing shows whether current security defense tools such as intrusion detection warnings and event log monitoring are correctly configured and consistently observed.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    Progent can help your organization to utilize Cisco's infrastructure products to build a robust basis for your onsite, private cloud, or hybrid-cloud data center and streamline operations in key areas including hardware utilization, security and compliance, manageability, reliability, and recoverability.

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    Nexus switches are intended to deliver the throughput, expandability, uptime, virtualization support, capacity, security and ease of management needed to act as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide online and on-premises consulting expertise to assist your business to design an efficient switch architecture, build pilot environments to confirm your switching solution, install and configure Nexus switches, define and implement effective policies, perform security vulnerability tests, configure advanced monitoring, consolidate resources through virtualization technologies, troubleshoot switching and routing issues, maximize performance, perform capacity planning, and set up the powerful high-availability (HA) features available for Cisco's Nexus switches. Progent's consultants can also assist your business to upgrade non-disruptively from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.

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    Progentís Co-managed Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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    Progent offers customized remote instruction for a range of client applications and operating systems including Microsoft Office Excel, Word, PowerPoint and Visio plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online instruction offers the advantages of conventional physical classroom seminars, including instant interaction between clients and trainers, but eliminates the costs of transportation and the challenge of attempting to accommodate the schedules of multiple students. Offered to single students or classes of all sizes, Progent's virtual instruction permits the teacher to run the class from an online facility while the students can be spread across a campus or across the country. Virtual training supports proven teaching tools such as virtual white boards, real-time questions, and collaborative applications. Classes can be brief and personalized to specific subjects or longer in duration and broader in scope.

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    Lync Server 2013, renamed Skype for Business, enables businesses of all sizes to build a manageable and secure communications ecosystem that supports the modern BYOD computing style with instant messaging (IM), presence, audio/video and web conferencing with app sharing and whiteboard, and both IP and PSTN telephony across a broad range of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 consultants and system architects can help your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (via Lync Online) or hybrid topology appropriate for your current and future plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver custom online and onsite training to your management staff and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Office and Office 365 apps including Outlook and PowerPoint.

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    Progent's Cisco-certified CCIE network experts can help your company to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, tune, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, software development, and troubleshooting services for organizations of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can help you design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a seamless intranet system.

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    Progent's expert support team can help you define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the experience to complete your project quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Exchange 2003 Server that are in keeping with your business goals.

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    Progent's seasoned group of IT consultants and application specialists have years of background delivering online and on-premises support for businesses of all sizes who want to incorporate Android phones into their information networks so that mobile clients can work together from anywhere. Progent offers the breadth of skills to solve technical issues that involve multiple manufacturers and that represent a combination of older and up-to-date technology. Progent offers affordable online technical support to assist you with any aspect of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to help you to handle especially stubborn technical issues, or Progent can provide comprehensive project management support to ensure that you finish major IT initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and use Android phones and tablets securely and productively.

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    Progent provides small and medium size businesses expert support for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security vendors including Check Point Software, Juniper, and SonicWall. Progent can help you create a detailed security plan and select the right products from a variety of suppliers to achieve your security objectives while staying within your budget restraints.

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    Cisco's PIX firewalls have been discontinued and Cisco might not support these legacy devices. Progent still offers consulting support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you assess if you should adopt next generation firewall technology available from Cisco. Progent's Cisco technology specialists can help your company plan and carry out a cost-effective upgrade to Cisco ASA 5500-X Series firewalls based on leading practices.

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    Progent's UNIX family consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient one-stop consulting firm to help you build and manage a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

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    Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with many offices, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to help your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection requirements without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.

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    Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and repairing Microsoft SCOM solutions and can provide companies of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to assist you to fix serious issues detected by SCOM 2012.

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    Progent provides a variety of network support packages for small businesses. These IT outsourcing and network monitoring solutions are based on the proactive problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and system support product that monitors the reliability, throughput, and safety of your information system and isolates incipient problems before they can bring down your system. With Progent's economically priced IT support programs, small organizations can select a basic co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution.

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