Fast Online Technical Support for Plano Computer Systems
Urgent Online Consulting for Plano NetworksFor companies located in Plano or anywhere in the state of Texas, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve most information system problems quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as big bills. Progent's skill at handling problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-proven processes that promote the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your company's environment without compromising system security.

Progent's advanced service reporting system includes extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to every customer by any Progent engineer. This archive of trouble tickets and repairs is structured as an easily retrievable proprietary database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's online service experts can find optimal resolutions in the least time.

Online technical support services offered by Progent to clients in Plano and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the resources to assemble and manage an in-house Call Center but who want fast access to a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk software products to handle the unique needs of your company, or adding temporary phone support staff to reinforce your in-house Help Desk Call Center resources to handle unusually busy events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned network professionals gives your workers in Plano or anywhere in the state of Texas quick communication with a dependable network service resource with years of background delivering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's goal is to fix and not just report network problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff can supply remote advanced consulting expertise and education in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Plano, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so your network support is proactive and automated. By spotting potential problems before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support multiple operating systems.
How Your Plano Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Plano or throughout the state of Texas, Progent's phone-based network support specialists are ready to provide professional and economical system help the moment your organization requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Plano office deals with a local freelance consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to handle sudden network crises or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in Plano
Progent's remote IT consulting services allow your Plano organization to have the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your local IT resources
    For most companies in Plano or anywhere in Texas, local computer service resources, whether made up of independent consultants or an in-house maintenance staff, can solve typical network issues. However, serious problems might spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online service specialists offer a convenient, quick, and affordable solution to supplement your regular help and to transfer valuable knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although independent consultants have smaller overhead than larger service firms and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system remains available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get piled onto a weak foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These poorly built environments need careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure able to offer the solid foundation to meet current business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, fine tuned support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT support, performing a wide range of IT tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.