Immediate Online Troubleshooting for Plano Networks
Urgent Remote Consulting for Plano SystemsFor organizations located in Plano or anywhere in Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools needed to resolve most information system issues quickly. This lowers immediate costs since solutions use up minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more with indirect costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is especially helpful in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing do away with situations where fast repairs manage to turn into large tabs. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized technologies and proven processes that permit the highest degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your company's computer system without breaching corporate security.

Progent's sophisticated technical support database system includes detailed documentation of the support that Progent's customers have received. Progent's team engineers have the benefit of the details of support rendered to each client by every Progent engineer. This database of issues and fixes is organized as a readily exploitable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to determine the best solutions quickly.

Remote support offered by Progent to companies in Plano and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting support can guide you in establishing an effective new Call Center or revamping your established one, evaluating or modifying Call Center software products to address the special demands of your business, or providing temporary phone support staff to supplement your in-house Call Center team to deal with unusually busy events like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Plano or anywhere in the state of Texas quick assistance from a large support resource with substantial experience delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company performance, and Progent's policy is to solve rather than merely annotate network problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Plano, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so your IT support is proactive rather than reactive. By detecting possible problems before they evolve into downtime, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a mix of operating systems.
How Your Plano Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Plano or throughout the state of Texas, Progent's phone-based network support specialists can deliver effective and cost-effective IT support the instant your business needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Plano company works with a local freelance consultant or employs a full time organization that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly challenging integration problems.

Details of Progent's Remote Computer Support for Plano
Progent's phone support, remote repair, network security consulting, and system management services offer companies in Plano or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT experience, refined remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.