Fast and Affordable Online Technical Support for Plano Texas Information Networks
Fast Remote Help for Plano SystemsFor organizations in Plano Texas, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic issues.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to resolve most information system issues quickly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially important in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to link to your company's system without breaching network security.

Progent's sophisticated technical support database system stores comprehensive documentation of all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of services provided to each customer by any Progent consultant. This archive of issues and solutions is structured as a conveniently retrievable support knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions quickly.

Online support provided by Progent to businesses in Plano Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals provides your clients in Plano Texas fast assistance from a large network service resource with years of background providing telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant enabler of business success, and Progent's policy is to solve rather than merely annotate technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Plano Texas online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your network maintenance is proactive and automated. By detecting potential trouble spots before they expand into network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate a mix of OS platforms.
How Your Plano Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Plano Texas, Progent's phone-based computer support specialists can deliver effective and economical system help the moment your business needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Plano organization relies on a local freelance support technician or maintains a full time organization that know how to deal with typical computer problems, Progent’s Microsoft certified engineers are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Businesses in Plano Texas
Progent's remote technical help services allow your Plano organization to have the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive added business worth by being increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most companies in Plano Texas, nearby network support providers, whether represented by freelance consultants or a full-time IT staff, can deal with typical technical problems. However, serious problems can strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support specialists give you a convenient, quick, and budget-friendly way to augment your regular help and to convey valuable knowledge to improve your capability to deal with future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller companies often depend on individual freelance consultants. While freelance service people have smaller internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may force your business to wait for help during an emergency. As your business expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations often start with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. Such badly built systems require proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need guidance and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of network support, performing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you owe just for received services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each customer. The practice of documenting and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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