Fast and Affordable Remote Support for Plano Texas Networks
For organizations in Plano Texas, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls require fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow end up as major invoices. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to connect to your network without compromising corporate security.
Progent's proven customer support database application stores extensive documentation describing all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services rendered to every Progent client by any engineer. This archive of trouble tickets and solutions is organized as a quickly accessible support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast support databases and permit fast access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Online technical services provided by Progent to customers in Plano Texas include:
Certified Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help your company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and indicates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult issues encountered in network planning, integration, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of state-of-the-art remote support tools in order to provide fast, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of networking appliances. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to clean up rapidly following a serious breach. Security services offered by Progent include: comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a wide array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Plano Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center team of seasoned information technology professionals gives your workers in Plano Texas instant communication with a large technical support group with years of experience offering phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company efficiency, and Progent's target is to resolve and not just track network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff provides remote professional consulting support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Plano Texas online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your computer support is proactive rather than reactive. By exposing possible trouble spots before they expand into network outages, remote monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Plano Texas, Progent's phone-based network support specialists can provide expert and cost-effective IT support the instant your company needs it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Plano business relies on a local independent support technician or maintains a full time organization that can deal with typical network problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to solve sudden network crises or particularly tough integration problems.
Advantages of Progent's IT Support for Businesses in Plano Texas
Progent's online IT consulting services enable your Plano company to experience the advantages of immediate, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by being more available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
For most offices in Plano Texas, local computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical technical issues. However, IT crises sometimes occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support experts provide an easy, fast, and affordable solution to augment your regular help and to pass on valuable knowledge to improve your capability to resolve future issues in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller businesses commonly rely on independent freelance consultants. While independent consultants have less internal costs than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your company grows, system unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network is always available.
- Build a Scalable Basis for Smooth Growth
Organizations typically start with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such poorly designed environments require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to offer the stable foundation to handle current business requirements and ease downstream expansion.
- Work with Solution Providers Instead of Product Resellers
Smaller offices need guidance and technical education to negotiate an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.