Immediate Remote Technical Support for Plano IT Networks
Immediate Remote Support for Plano SystemsFor companies located in Plano or anywhere in the state of Texas, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer exceptional value because they have the practical experience and are equipped with the advanced technology required to resolve the majority of network problems quickly. This lowers direct costs since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves even more with indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and proven processes that permit the highest degree of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to connect to your company's system without breaching network security.

Progent's powerful customer support reporting system maintains detailed histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help delivered to each Progent client by every Progent consultant. This archive of issues and resolutions is organized as an easily searchable support database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft open up additional vast technical support databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can find optimal solutions in the least time.

Online services available from Progent to businesses in Plano and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of seasoned network consultants provides your clients in Plano or anywhere in the state of Texas immediate communication with a dependable support resource with years of experience providing telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of business performance, and Progent's target is to resolve instead of merely report IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Plano, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a mix of platforms.
How Your Plano Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Plano or anywhere in the state of Texas, Progent's online network support specialists can deliver professional and economical IT support the instant your business has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Plano organization works with a regular independent support technician or employs a full time organization that know how to deal with typical computer problems, Progent’s Microsoft certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected network emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Plano
Progent's online network troubleshooting services allow your Plano business to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Plano and throughout Texas, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can handle typical network issues. However, serious problems can spring up when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service specialists offer a convenient, quick, and economical way to supplement your local help and to pass on useful knowledge to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants have smaller internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of backup help may force your business to go without assistance during an emergency. As your company grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network remains available.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These badly designed systems need careful assessment, smart strategic planning, and wide technical expertise to upgrade to a system architecture able to offer the solid foundation to handle critical business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller offices need advice and technical education to negotiate an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.