Immediate Remote Technical Support for Plano IT Networks
For companies located in Plano or anywhere in the state of Texas, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's remote technical support experts offer exceptional value because they have the practical experience and are equipped with the advanced technology required to resolve the majority of network problems quickly. This lowers direct costs since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves even more with indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and proven processes that permit the highest degree of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to connect to your company's system without breaching network security.
Progent's powerful customer support reporting system maintains detailed histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help delivered to each Progent client by every Progent consultant. This archive of issues and resolutions is organized as an easily searchable support database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft open up additional vast technical support databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can find optimal solutions in the least time.
Online services available from Progent to businesses in Plano and anywhere in the state of Texas include:
Certified Windows Experts
Progent's Microsoft-premier remote service experts can deliver network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to assist you business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs can deal with the most stubborn problems associated with network planning, integration, administration, compliance, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. CCIEs provide excellent value since their broad expertise enables them to resolve problems rapidly. In common cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of advanced on-line troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of connectivity products. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment support, Cisco WiFi controllers consulting, Cisco VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection services to strengthen the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your business to recuperate rapidly after a serious breach. Security consulting services offered by Progent include: in depth data security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad spectrum of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Plano Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk staff of seasoned network consultants provides your clients in Plano or anywhere in the state of Texas immediate communication with a dependable support resource with years of experience providing telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of business performance, and Progent's target is to resolve instead of merely report IT problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Plano, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a mix of platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Plano or anywhere in the state of Texas, Progent's online network support specialists can deliver professional and economical IT support the instant your business has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service calls.
Even if your Plano organization works with a regular independent support technician or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected network emergencies or especially challenging integration projects.
Benefits of Progent's IT Support for Organizations in Plano
Progent's online network troubleshooting services allow your Plano business to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
With most companies in Plano and throughout Texas, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can handle typical network issues. However, serious problems can spring up when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service specialists offer a convenient, quick, and economical way to supplement your local help and to pass on useful knowledge to increase your ability to deal with downstream problems locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants have smaller internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of backup help may force your business to go without assistance during an emergency. As your company grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network remains available.
- Build a Scalable Basis for Seamless Growth
Businesses typically begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These badly designed systems need careful assessment, smart strategic planning, and wide technical expertise to upgrade to a system architecture able to offer the solid foundation to handle critical business requirements and simplify future growth.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller offices need advice and technical education to negotiate an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed
solution is built around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.