Consulting Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile PDAs were once among the most successful products for achieving location-independent connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent can provide Pleasanton, California companies the services of BlackBerry-premier professionals who can assist organizations to maintain their BlackBerry environments or migrate smoothly to a current smartphone platform.

As the complexity of small company networks has increased, and as the demand for world-class protection, dependability, and recoverability has grown to be the norm for businesses of any size, successful deployment and support of RIM BlackBerry technology has become more difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses often resort to outside support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry environments economically and effectively, eliminating the need for an in-house BlackBerry solutions expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's proven remote support capabilities, gives small companies an economical alternative for integrating BlackBerry products seamlessly into their information system.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you monitor and control BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize mobile software, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool allows Microsoft Exchange Server, Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted during wireless transit to ensure optimum security. BES Server also streamlines a wide variety of critical administrative tasks ranging from smartphone setup and updates to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier consultants can also help your company to use BES Server to perform important procedures not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and support BES Server's high-availability infrastructure using virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and analyze the integrity of your solution

Progent's Remote BlackBerry-certified Support is Quick and Economical
For businesses in Pleasanton, California who require fast and affordable help from a certified BlackBerry support expert, Progent delivers effective online help from a veteran network support team who have provided network solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services avoids travel expense and allows consultants to solve technical issues quickly, so you reduce wasted productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and offer expert support in fields such as troubleshooting synchronization issues, setting up BlackBerry BES Server, and creating a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to carry out common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can also assist your business to resolve a wide array of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote consulting services for small company networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs at a minimum and, by handling problems quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, implementing wireless program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and assist your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and remove BlackBerry device users on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Help from a BlackBerry-Certified Expert
In order to contact Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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