Fast Online Technical Support for Pleasanton California IT Networks
Urgent Online Help for Pleasanton NetworksFor organizations located in Pleasanton California, Progent provides remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve most network problems quickly. This reduces immediate costs because solutions accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related costs stemming from business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you receive. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes that allow the highest degree of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to communicate with your company's network remotely without breaching system security.

Progent's powerful service database system maintains thorough documentation of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each customer by any Progent consultant. This history of trouble tickets and fixes is stored as a conveniently accessible internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available other vast support databases and allow quick response from vendors' in-house support staff so Progent's online consulting specialists can come up with the best solutions quickly.

Remote support services offered by Progent to businesses in Pleasanton California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk Call Center software to meet the particular requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources during high-demand events like software transitions, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran information technology consultants gives your computer users in Pleasanton California instant contact with a reliable support resource with substantial experience providing phone help and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a crucial driver of company efficiency, and Progent's target is to solve and not simply record technical problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and education in specific business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Pleasanton California remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By uncovering potential problems before they grow into downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a variety of operating systems.
How Your Pleasanton Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Pleasanton California, Progent's online network support engineers can deliver expert and affordable system support whenever your company requires it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Pleasanton organization deals with a local independent support technician or maintains an in-house IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to deal with sudden system emergencies or especially challenging integration projects.

Features of Progent's Remote Network Services for Pleasanton California
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services offer businesses in Pleasanton California the greatest leverage for your IT investment. Whether you need one-time phone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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