Fast and Affordable Remote Help for Pleasanton California Networks
Urgent Phone Technical Support for Pleasanton NetworksFor businesses in Pleasanton California, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support lowers direct expenses because solutions require minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies which ensure the maximum degree of efficiency for online technical support and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to communicate with your computer system remotely without compromising corporate security.

Progent's advanced customer support database application keeps detailed histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the details of services delivered to every Progent customer by any consultant. This archive of anomalies and solutions is structured as an easily searchable support knowledge base that enables Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional massive support databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine optimal solutions in the least time.

Online technical support services offered by Progent to businesses in Pleasanton California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network professionals offers your computer users in Pleasanton California rapid access to a reliable support group with substantial experience providing telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's goal is to fix instead of just track network issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based advanced engineering support and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Pleasanton California remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they evolve into network outages, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by a combination of platforms.
How Your Pleasanton Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Pleasanton California, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help the instant your organization has to have it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Pleasanton organization relies on a local freelance consultant or maintains a full time organization that can handle day-to-day computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to fix unexpected system emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Pleasanton California
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer offices in Pleasanton California the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the front lines of network service, executing a broad range of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each client. The discipline of detailing and organizing support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Dynamics GP can help you expand and manage your business better by offering easy availability of strategic data and a fast ROI. Dynamics GP confers important productivity benefits including its ability to extend the reach of your organization, manage your financials, automate financial operations, unify procedures across your company, improve inventory control, increase order accuracy, expand revenue and shorten lead-time, and maximize cash flow. Progent can help you configure and manage a robust, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to make sure you derive the full advantages of your Microsoft Dynamics GP business management system.

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    Progent's expertise providing Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to create specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can help you create reports that allow you to analyze your business more thoroughly, transforming raw information into valuable understanding of your business.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.

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    Microsoft Exchange Server 2013 includes significant enhancements to the functionality of Exchange Server 2010 and delivers powerful new features as well as a redesigned structure. These enhancements favorably impact key facets of IT like manageability, high availability (HA), security, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient validation and deployment plan, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote support and management for Exchange 2013.

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    Progentís Microsoft certified consultants offer a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and business analysis platform built, like all Microsoft accounting tools, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and configure, and with its segmented approach you are able to purchase only the capability you currently require, with the ability to add clients and enlarge functionality in the future. Progentís Microsoft Dynamics GP support experts can show you how to deploy, customize and manage the current version of Dynamics GP or upgrade efficiently from an earlier version.

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    For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can help your company to plan a XenDesktop solution that maximizes the strategic value of your information network; integrate XenDesktop technology with your servers, user devices, and printers; upgrade your older desktop virtualization software to the latest releases of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also train your IT staff to adhere to best practices to manage XenDesktop efficiently.

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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have certain Exchange mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is completed on schedule and on budget.

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    Progent's Cisco certified networking experts can assist you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, update and debug Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help your organization to design a DR system built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum witness.

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    Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings control, keeps track of network resources, protects against company data leakage, provides health monitoring, allows secure self service, and offers a single control mechanism for managing mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can help you with any aspect of planning, implementing, using and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.

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  • Q and A about Microsoft MCP Open Positions
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    To see replies to common enquiries concerning being a consultant at Progent, refer to Working with Progent Frequently Asked Questions.

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