For small companies located in Pleasanton California, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. This reduces immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where fast repairs manage to turn into large tabs. Progent's penchant for solving problems quickly results in your company saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a set of customized tools and proven methodologies which permit the maximum degree of effectiveness for online help and repair for small and midsize business information networks. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your system without breaching network security.
Progent's advanced customer support database system keeps thorough documentation of all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of support provided to every Progent client by any Progent engineer. This archive of anomalies and solutions is organized as a conveniently exploitable proprietary database that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's online consulting specialists can find optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Pleasanton California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote support engineers have certified skills in an extensive set of products and technologies. This breadth of technical skills permits Progent's consultants to manage practically any emergency that may take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support provided by Progent to companies in Pleasanton include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve the most intractable issues encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep experience enables them to fix even the most difficult problems rapidly. In common cases, less seasoned engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive timely assistance for complex network issues that are crippling worker efficiency but are not within the experience of your regular network support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art on-line support technology to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier online service engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP security consultants offer a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate rapidly following a serious breach. Security solutions offered by Progent include: comprehensive security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile access; protecting your email system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small companies frequently need. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Pleasanton California Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who lack the resources to assemble and manage an in-house Call Center but who require fast response from a dependable Help Desk with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or improving your existing one, selecting or modifying Help Desk Call Center software products to address the particular demands of your company, or providing temporary phone support staff to reinforce your existing Help Desk team to deal with unusually busy events such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network consultants gives your computer users in Pleasanton California rapid communication with a dependable support resource with extensive experience offering telephone-based support and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a significant enabler of company efficiency, and Progent's target is to resolve rather than merely annotate network problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Word, and MS Office Excel. For additional information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic elements of Apple Mac environments by providing phone-based help services and training in graphics, sound, and video. Progent's consultants offer assistance in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio or video or putting together an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Pleasanton California remote network and server monitoring support centered around MS Operations Manager network monitoring, customized by Progent to suit your business so your network support is proactive rather than reactive. By exposing potential trouble spots before they result in full-scale emergencies, remote monitoring can minimize disruptive and costly information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of operating systems.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services