For small and midsize companies in Pleasanton California, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced technology to solve most information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at dealing with problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's online support team to connect to your network without breaching network security.
Progent's proprietary technical support reporting application includes detailed documentation for the service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support delivered to every customer by any consultant. This database of anomalies and fixes is structured as a readily exploitable internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Pleasanton California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online support experts offer advanced credentials in an extensive array of disciplines. This breadth of technical skills permits Progent's engineers to manage practically any problem that may crop up in a small company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-platform networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to customers in Pleasanton include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of computer technology including network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from older applications to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network consultants, and validates a person's networking knowledge at the master level. CCIEs can resolve the most intractable challenges occurring in network infrastructure design, installation, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer excellent value because their depth of expertise permits them to find solutions for even the most intractable problems rapidly. In many cases, less qualified service providers can struggle for hours or days with identical problems that a CCIE can resolve in minutes.
Few support providers make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a CCIE so you can receive timely support for complex network infrastructure problems that are hurting worker productivity but are not within the experience of your ordinary IT service personnel. Progent's Cisco-qualified CCIE engineers can connect to your network using advanced remote troubleshooting technology to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's market leading family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and integration,
Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM and CISSP network security engineers offer a variety of security services that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile communication; defending your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Pleasanton California Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the budget to assemble and manage an internal Help Desk but who require quick communication with an efficient Help Desk Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or improving your established organization, selecting or enhancing Help Desk application software to address the unique demands of your business, or providing temporary phone support staff to work with your existing Help Desk team during demanding scenarios like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology experts provides your customers in Pleasanton California immediate communication with an effective technical support group with extensive background delivering phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of business performance, and Progent's aim is to solve rather than simply record IT problems.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group provides remote professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. To learn more on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative elements of Macintosh computing by offering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Pleasanton California remote network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, automated monitoring can head off disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services