For small and midsize businesses in Pleasanton California, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support services offer exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve most network problems quickly. Efficient support lowers immediate costs since service calls take up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with situations where fast repairs manage to end up as substantial bills. Progent's penchant for solving problems quickly results in your business saving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined a set of customized technologies and field-proven processes that allow the highest level of efficiency for online help and repair for small company information networks. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your company's system remotely without compromising corporate security.
Progent's highly evolved service database application stores thorough documentation for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of support rendered to each Progent customer by any Progent consultant. This history of anomalies and responses is structured as an easily accessible proprietary database that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' internal engineering staff so Progent's online service experts are able to arrive at optimal solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Pleasanton California or to find out more about Progent's phone support options, contact Progent at
Remote Network Support Services Available from Progent
Progent's phone-based consulting professionals offer certified skills in a comprehensive set of disciplines. This broad scope of IT skills enables Progent's engineers to handle virtually any problem that may take place in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support companies with mixed-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to small businesses in Pleasanton include:
Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Progent also can deliver a broad range of remote desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or enhancing your current one, identifying or modifying Help Desk software products to handle the particular requirements of your company, or providing temporary online personnel to work with your existing Help Desk Call Center group during demanding events like software migrations, major updates, or installing new applications.
Progent's Call Center team of seasoned information technology professionals offers your customers in Pleasanton California immediate assistance from a large support resource with years of experience offering phone consulting and online repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a major enabler of business performance, and Progent's goal is to solve instead of just report technical issues.
Progent's Mac professionals can support the imaginative facets of Apple Mac environments by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Pleasanton California remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your computer support is proactive and automated. By spotting potential trouble spots before they cause downtime, system monitoring can minimize disruptive and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of platforms.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
City | Address | Phone | Link |
Fremont | Fremont Executive Suites Newark, CA 94560 United States |
(510) 933-0400 | Fremont Network Support Services |
Hayward | 26250 Industrial Blvd Hayward, CA 94545 United States |
(510) 300-1400 | Hayward Network Support Services |
Morgan Hill | 18525 Sutter Blvd Morgan Hill, CA 95037 United States |
(408) 645-8400 | Morgan Hill Network Support Services |
Oakland | 1300 Clay Street Oakland, CA 94612 United States |
(510) 899-7400 | Oakland Network Support Services |
Palo Alto | 3790 El Camino Real Palo Alto, CA 94306 United States |
(650) 543-0400 | Palo Alto Network Support Services |
Pleasanton | 4695 Chabot Dr, Suite 200 Pleasanton, CA 94588 United States |
(925) 621-2400 | Pleasanton Network Support Services |
San Francisco | 388 Market Street San Francisco, CA 94111 United States |
(415) 321-5400 | San Francisco Network Support Services |
San Jose | 2570 N. First Street, 2nd Floor San Jose, CA 94131 United States |
(408) 240-9400 | San Jose Network Support Services |
San Mateo | 1900 S Norfolk, Suite 350 San Mateo, CA 94403 United States |
(650) 931-2400 | San Mateo Network Support Services |
Walnut Creek | 1261 Locust St Walnut Creek, CA 94596 United States |
(925) 362-2400 | Walnut Creek Network Support Services |