For small and midsize businesses in Pleasanton California, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support services offer exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve most network problems quickly. Efficient support lowers immediate costs since service calls take up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with situations where fast repairs manage to end up as substantial bills. Progent's penchant for solving problems quickly results in your business saving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined a set of customized technologies and field-proven processes that allow the highest level of efficiency for online help and repair for small company information networks. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your company's system remotely without compromising corporate security.
Progent's highly evolved service database application stores thorough documentation for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of support rendered to each Progent customer by any Progent consultant. This history of anomalies and responses is structured as an easily accessible proprietary database that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' internal engineering staff so Progent's online service experts are able to arrive at optimal solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Pleasanton California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's phone-based consulting professionals offer certified skills in a comprehensive set of disciplines. This broad scope of IT skills enables Progent's engineers to handle virtually any problem that may take place in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support companies with mixed-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to small businesses in Pleasanton include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of computer technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and certifies a consultant's networking skills at the expert level. CCIEs know how to deal with even the most complex problems surrounding network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for even the most complex problems quickly. In common instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive timely help for complex network problems that are crippling worker efficiency but are not within the scope of your regular IT service providers. Progent's Cisco-qualified CCIE consultants can interface to your computer system using state-of-the-art on-line troubleshooting technology to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-premier online support experts can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate quickly after a serious penetration. Security support services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies frequently request. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Pleasanton California Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who need quick access to an efficient Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or enhancing your current one, identifying or modifying Help Desk software products to handle the particular requirements of your company, or providing temporary online personnel to work with your existing Help Desk Call Center group during demanding events like software migrations, major updates, or installing new applications.
Progent's Call Center team of seasoned information technology professionals offers your customers in Pleasanton California immediate assistance from a large support resource with years of experience offering phone consulting and online repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a major enabler of business performance, and Progent's goal is to solve instead of just report technical issues.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers remote advanced engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Project, Word, and MS Excel. To find out additional information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can support the imaginative facets of Apple Mac environments by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Pleasanton California remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your computer support is proactive and automated. By spotting potential trouble spots before they cause downtime, system monitoring can minimize disruptive and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services