Affordable Computer Tech Support from Microsoft Qualified Consultants for Companies in Pleasanton, CA
By delivering professional support whenever you require it, making available in-depth knowledge for critical applications, offering high-value services like virtual server hosting, billing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your It network and reduce support costs. Progent recognizes that information system protection, dependability, and performance are as critical to small companies as to major enterprises but that small companies lack the economy of scale to spend heavily in computer networks and internal support groups. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the network support your business requires whenever you require it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service team. This can save money and help meet schedules for big projects such as software programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your business to design and implement your cloud strategy.

Main Technical Areas Serviced by Progent for Businesses in Pleasanton, California
Progent offers the support of accredited consultants for all aspects of network technology found in small and midsize companies. Technologies supported by Progent include:

Service Delivery Options for Pleasanton, California Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's model for delivering IT support services is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, comprehensive service records, reliable follow-up, and tight expense monitoring for a range of IT service delivery options that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Online Service
    Progent’s Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small businesses the ideal combination: onsite service professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need prompt and dependable support from an online Help Desk Call Center with efficient telephone assistance, online troubleshooting capability, and enough technical strength for full escalation. Because smaller companies usually have limited IT budgets and can spare scant management bandwidth for handling IT support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that business information networks are always productive. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network engineering, virtual server solutions, plus integration, programming and training for small business applications such as financials, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and major system migrations, longer term initiatives such as management reporting application programming and support, relational database application programming and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL to provide small businesses with higher levels of dependability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the equipment of some of the planet's largest IT companies, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the top degree of availability and expandability but that is also simple for clients to migrate to a different service provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Pleasanton, California Small Businesses
Progent's size, depth of information technology skill, and familiarity with corporate IT support enable small and midsize businesses to sidestep the pitfalls associated with over reliance on small support firms or individual engineers.

Working with Progent allows your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network support, small companies often rely excessively on independent engineers. Although individual service providers have lower overhead than more substantial IT service firms and can afford to charge nominally lower rates, freelancers are frequently stretched to far to respond quickly to critical problems. If an independent engineer is occupied with another client, ill, on travelling, or in training, the lack of replacement staff may force your business to go without help during a crisis. As your small business expands, network unavailability or difficulties with critical applications become more costly. The money you thought you were saving on an independent consultant can disappear quickly because of lost output. Also, when freelance consultants encounter unfamiliar technologies, the lack of a big engineering team to count on for assistance requires them to train with the meter running while your organization winds up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Advanced IT Issues
    Many small service firms or freelance engineers specializing in small business IT support are capable of providing routine fixes but don't have the seasoning to work efficiently with complicated network environments that have mixed operating systems, multiple sites, VoIP systems, mobile clients, interconnected accounting and operational applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your small business because big-company environments are by nature complex, support problems require in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-tested best practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Without a solid architecture, a sequence of ad hoc repairs often get piled onto of a weak foundation. As a business evolves, stability and expandability issues can hinder the success of the organization. Such environments require thorough assessment, intelligent business planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable basis to handle current business needs and ease future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies require guidance and education to work through an ever more complex maze of technology alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network consultant or support firm that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services only. This allows Progent to align technical services with the real needs of clients. Combining network consulting and product reselling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the actual requirements of a customer.

Get in Touch with Progent
If your Pleasanton, California company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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