Pleasanton, California Microsoft and Cisco Certified Consultants

Support Delivery Options for Pleasanton, California Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive service documentation, reliable follow-up, and tight expense control across an array of network support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server hosting.

• Remote Support
  Progent’s Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online network support services.

• Onsite Support
  Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to deliver small and midsize businesses the ideal combination: on-premises support technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more about how and why to sign up for Progent's in-person computer support.

• Help Desk
  Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems. For details, refer to Help Desk Services for Small Businesses.

• Consulting Expertise
  Progent offers small businesses affordable access to enterprise-class consultants who can provide help with critical technologies including
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, high availability network engineering, virtualization solutions, plus configuration, customization and training for business applications such as accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects such as site relocations and major software upgrades, extended initiatives such as management analytics software development and support, relational database software development and administration support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response like data restoration and malware cleanup.

• Application Hosting
  Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible using the type of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition simple for clients to migrate to another support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can support the mixed- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

• Hybrid Cloud Migration Consulting Services
  Progent offers advanced remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can assist with advanced security programs such as SIEM solutions to help companies meet business guidelines and government mandates for network data security and incident reporting.

The breadth and size of Progent's consulting staff offer a unique set of benefits to customers wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

• Best Service Methodology
  Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for solving real-world IT problems rapidly. Find out more about Progent's best practices for network consulting.

• Efficient Pricing Structure
  Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size invoices for fast fixes. An additional advantage of by-the-minute invoicing is that clients are less inclined to permit less critical problems to fester until they become big ones. Learn additional information about Progent's value pricing for IT outsourcing.

• Comprehensive Reporting of Delivered Support
  Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports given by every staff member to every customer. The practice of detailing and archiving service records results in more efficient service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small companies who work with freelance consultants or who employ internal support personnel gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Pleasanton, California company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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