Pleasanton, California Microsoft and Cisco Certified Consulting Firm

Service Delivery Alternatives for Pleasanton, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, consulting, and IT management. Progent's model for providing IT support is built on the Call Center structure common to big IT support groups. Progent's Help Desk Service Model promotes fast support, thorough service records, dependable follow-through, and tight expense monitoring across an array of IT support delivery modes that include online troubleshooting, on-premises support, and top-level consulting.

• Online Service
  Progent’s Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help clients to analyze and repair network issues without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network support services.

• Onsite Support
  Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small companies the optimal solution: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for on-site service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more about why to sign up for Progent's in-person computer support services.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.

• IT Consulting Expertise
  Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical technologies including
• Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network consulting, server virtualization solutions, plus configuration, customization and support for business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, extended initiatives like business reporting software development and support, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent services like disaster recovery and virus removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also convenient for clients to transfer to a different support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow companies with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

• Hybrid Cloud Migration Consulting Services
  Progent offers advanced remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government mandates for IT information protection and reporting.

The breadth and depth of Progent's engineering staff bring a unique array of advantages to customers trying to increase the business value of their information network within a reasonable budget. These benefits include:

• Best Industry Service Methodology
  Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, at the front lines of IT service, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not just expert IT capability, but also a consultant with proven methods for resolving real-world network problems efficiently. Find out more details concerning Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick repairs. An additional benefit of by-the-minute pricing is that clients will be less tempted to allow minor issues to stay unaddressed until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by each staff member to every client. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Small businesses who work with freelance service providers or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your Pleasanton, California company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).