Immediate, Affordable Online Computer Network Troubleshooting for Pleasanton, California Small Companies
For over two decades, Progent has specialized in providing world-class computer support services to clients who have small-company IT budgets. Progent has built a unique service solution that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a substantial pool of engineers certified in a wide array of IT practice areas, a Call Center operational model that maximizes efficiency and ensures follow-through, a global team of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network issues in the shortest time and at the least cost to customers.
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For larger companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network support team. Co-sourcing can reduce expenses and minimize technical risks for big projects like application development, disaster recovery planning, network security audits, office consolidations, or software migrations.
Progent can also offer access to certified consultants to assist your business to design and execute your cloud strategy.
Primary Practice Areas Supported by Progent for Companies in Pleasanton, California
Progent's national group of world-class support professionals provides support for virtually all facets of network technology found in organizations of any size. Technologies served by Progent in Pleasanton include:
Service Delivery Alternatives Available for Pleasanton, California Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing IT support is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid support, comprehensive activity documentation, reliable follow-up, and strict expense control for an array of network service delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and fix network problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle the majority of IT problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to address urgent situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's online network troubleshooting expertise.
- Onsite Support
Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support experts to deliver small businesses the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning how to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require fast and dependable support from a professional Helpdesk with efficient telephone support, online troubleshooting tools, and enough technical depth for full escalation. Since small and midsize companies usually have tight information technology budgets and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Services could be the most cost-effective way to make sure that business computer systems stay productive. Read more about Progent's Helpdesk services.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, non-stop network engineering, virtualization solutions, plus integration, programming and support for small business software such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, extended projects such as management analytics software programming and support, database software development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the equipment of many of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems are consistently archived and ready for full and rapid recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of dependability and scalability but that is in addition easy for clients to migrate to another service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit businesses with mixed networks to benefit dramatically on the expense of capital equipment, system support, and IT administration while achieving world-class availability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online support services to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Pleasanton, California Businesses
Progent's staff size, depth of information technology skill, and experience with corporate IT consulting enable small and midsize companies to avoid the problems associated with over dependence on thinly staffed support organizations or individual engineers.
Working with Progent allows your company to:
- Prevent Excessive Dependence on Individual Consultants
For network support, small businesses often depend excessively on independent consultants. Although freelance support providers carry lower expenses than more substantial IT service organizations and can afford to charge nominally smaller rates, freelancers are frequently unable to respond rapidly to critical situations. If an independent engineer is busy with different client, sick, on travelling, or in training, the lack of replacement personnel may require your business to wait for help in case of a crisis. As your company grows, network downtime or problems with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower output. In addition, when freelance engineers encounter unfamiliar technologies, the lack of a large engineering team to fall back on for help requires them to learn in place while your business ends up with the bill for their ongoing training.
- Gain Access to Expertise in Advanced Information Technology Issues
The majority of smaller support firms or independent engineers who concentrate on small business IT support may excel at delivering connect-the-dots fixes but don't have the experience to deal efficiently with complicated IT environments that have mixed platforms, multiple locations, VoIP systems, mobile workforces, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's large group of specialists can benefit your small business because enterprise environments are characteristically complicated, integration issues require in-depth understanding of in numerous technical disciplines, and achieving a high level of robustness, reliability, and security calls for industry-tested best practices.
- Create a Solid Basis for Growth
Small businesses typically begin with a network cobbled together on a tight budget. Without a strong architecture, a series of improvised repairs often get tossed onto of a marginal structure. As a business evolves, reliability and expandability problems can undermine the productivity of the organization. These environments require thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable basis to handle current business needs and support future growth.
- Partner with Solution Providers, Not Product Resellers
Smaller companies require direction and education to work through an increasingly complicated maze of technology options available for enabling business growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services only. This permits Progent to match consulting support services with the genuine needs of clients. Mixing network support and product reselling can lead to a conflict where the proposed solution is built around a preselected technology rather than being driven by the true needs of a customer.
How to Contact Progent
In case your Pleasanton, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).