Pleasanton, California Microsoft and Cisco Premier Consultants

Support Delivery Alternatives for Pleasanton, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting, and network administration. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough service records, reliable follow-through, and tight expense control across a range of IT service delivery modes that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

• Remote Support
  Progent’s Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software issues without the cost or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve most IT issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for new clients to accommodate emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's remote computer support services.

• Onsite Support
  Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to give small companies the ideal combination: onsite service professionals when you need them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning how to register for Progent's onsite network support.

• Help Desk
  Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, refer to Help Desk Services for Small Businesses.

• Consulting Expertise
  Progent offers small businesses affordable access to world-class consultants who can deliver help with vital products and technologies including
• Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, server virtualization solutions, plus integration, customization and support for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major system upgrades, extended initiatives like business reporting application programming and customization, database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as disaster recovery and malware removal.

• Application Hosting
  Progent offers hosting for critical business applications like Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, protection, and performance than is possible using the type of in-house data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain current, security and performance is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition simple for customers to transfer to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit companies with mixed networks to benefit dramatically on the expense of hardware, system support, and network administration while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized environments common with small companies, and retains ownership of the software in the customer's possession so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Integration Services
  Progent can provide expert remote support services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of network technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network security and can assist with advanced security projects like SIEM solutions to help companies comply with business guidelines and government regulations for network information protection and incident reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to companies wishing to increase the productivity of their IT system within an affordable budget. These benefits include:

• Best Industry Practices
  Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of IT support, performing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for solving real-world network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

• Value Pricing Structure
  Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for quick solutions. An additional advantage of by-the-minute invoicing is that your company are less tempted to permit incipient problems to fester until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

• Full Documentation of Network Services
  Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of documenting and archiving service activity allows more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent practices information transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain internal support personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pleasanton, California company needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).