Pleasanton, California Microsoft and Cisco Premier Consulting

Service Delivery Alternatives for Pleasanton, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT management. Progent's model for delivering IT support is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast response, thorough service records, consistent follow-through, and tight expense control across a range of IT service delivery modes that include remote troubleshooting, onsite support, and top-level consulting.

• Online Support
  Progent's Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's IT engineers allows them to resolve most network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's online network support expertise.

• Onsite Support
  Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: hands-on support professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for on-site support calls is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more about how and why to register for Progent's in-person network service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Online Help Desk Services for Small Businesses.

• Help Desk Sharing Services
  Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.

• IT Consulting Expertise
  Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, network protection engineering, high availability network consulting, virtual server strategies, plus integration, programming and support for business applications including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including office relocations and massive system migrations, longer term initiatives like upgrading a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response such as data restoration and malware removal.

• Infrastructure Guidance for an At-Home Workforce
  Progent can assist small and mid-size businesses to design, set up and troubleshoot the infrastructure required for telecommuters. Areas of network infrastructure for which Progent's experts can provide guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network design and deployment, and robust Internet connections. To find out about Progent's infrastructure support services for telecommuters, visit infrastructure expertise for teleworkers.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of dependability and expandability but that is also convenient for customers to transfer to another support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the savings related to SaaS hosting services.

• Hybrid Cloud Integration Support
  Progent can provide expert remote consulting services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of network protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for IT data protection and incident reporting.

The scope and size of Progent's engineering team offer a unique array of advantages to companies wishing to maximize the business value of their IT system within a realistic budget. These advantages include:

• Best Industry Service Methodology
  Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of network support, executing a wide range of IT projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not only world-class IT capability, but also a consultant with proven approaches for solving real-world network problems quickly. Learn additional information about Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size bills for fast repairs. An additional advantage of granular billing is that you will be less inclined to allow minor issues to stay unaddressed until they become big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Services
  Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports given by every staff member to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who won't release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small businesses who work with independent consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Pleasanton, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).