Pleasanton, CA Online Support from World-class Computer Service Consultants
Progent's network support services can deliver your Pleasanton, CA company affordable and consistent support from enterprise-class computer experts. By delivering network support service when you need it, offering advanced knowledge for key technologies, offering value-added support such as automated network monitoring, and billing only for services you receive, Progent offers your Pleasanton, California company an economical solution for optimizing the business value of small-scale business networks. If you maintain an onsite datacenter, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to build and maintain a reliable and secure IT network and to have fast access to the experienced help typically available only to businesses who are able to set up a sizeable internal IT group.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services


For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service group. Co-sourcing can save money and help meet schedules for big projects such as software development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud strategy.

Primary Areas of Expertise Supported by Progent for Businesses in Pleasanton, California
Progent's nationwide team of industry certified experts offers support for all facets of network systems found in businesses of all sizes. Technologies served by Progent in Pleasanton include:

Service Delivery Options for Pleasanton, California Companies
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Contact Center Support Mechanism promotes fast response, comprehensive activity documentation, reliable follow-up, and tight expense control for an array of IT service delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the expense or delay of on-premises support visits. The experience of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to address urgent situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service experts to give small companies the optimal solution: onsite support professionals when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for in-person support visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details about why to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, see Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, non-stop it system design, virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site relocations and major system upgrades, extended initiatives such as management analytics software development and support, database software programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of availability, protection, and recoverability than is feasible using the class of in-house data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of some of the planet's largest IT companies, Progent can save you the investment in creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for clients to transfer to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow businesses with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can handle the multi- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system security and can assist with advanced security programs such as SIEM solutions to help companies comply with industry standards and government mandates for network information security and reporting.

The breadth and size of Progent's engineering staff offer a unique array of benefits to organizations trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for repairing real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size bills for quick repairs. Another advantage of granular pricing is that customers are not inclined to permit incipient problems to stay unaddressed until they become major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation given by every staff member to each customer. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Pleasanton, California business needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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