Service Delivery Alternatives Available for Pleasanton, California Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing computer support is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity documentation, consistent follow-up, and tight cost monitoring across an array of IT service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

• Remote Service
  Progent’s Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist customers to analyze and fix network issues without the expense or time loss of in-person service calls. The experience of Progent's IT engineers allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's online network troubleshooting expertise.

• Onsite Support
  Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to give small businesses the ideal combination: onsite support professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about how and why to register for Progent's onsite computer support services.

• Help Desk Call Center
  Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who need prompt and dependable access to an online Contact Center with effective telephone support, online troubleshooting tools, and sufficient technical strength for full problem escalation. Because small and midsize businesses usually are constrained by tight information technology funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that small business computer networks are always productive. Read more about Progent's Contact Center outsourcing services.

• IT Consulting Expertise
  Progent provides small businesses budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including
• Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant it system consulting, virtual server strategies, plus integration, programming and support for business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office moves and major software migrations, longer term projects such as business analytics software programming and customization, relational database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and virus removal.

• Application Hosting
  Progent can host critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is possible using the type of internal data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition easy for customers to transfer to another service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow companies with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can handle the multi- platform and non- standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.

• Hybrid Cloud Migration Support
  Progent offers expert remote consulting support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Pleasanton, California Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise network support allow small and midsize businesses to avoid the pitfalls related to excessive dependence on thinly staffed service organizations or freelance engineers.

Working with Progent's Experts allows your business to:

• Prevent Over Reliance on Individual Support Consultants
  For IT services, small companies often rely heavily on freelance consultants. Although freelance service engineers have lower expenses than more substantial IT service firms and can afford to charge apparently lower rates, individuals are frequently unable to react rapidly to critical problems. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for help in case of a crisis. The more your company expands, system downtime or difficulties with line-of-business programs get more costly. The dollars you thought you were conserving on a freelancer can be eaten up fast because of lost productivity. Also, when independent engineers confront new problems, the lack of a big consulting team to depend on for help requires them to learn in place while your business ends up with the costs for their continuing education.

• Have Access to Experts in Complex Information Technology Solutions
  The majority of smaller service organizations or independent consultants who concentrate on small business network consulting may excel at providing connect-the-dots fixes but don't have the seasoning to work efficiently with complicated network environments that have mixed platforms, multiple offices, VoIP systems, remote workers, interconnected financial and analytical software, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your company because big-company environments are characteristically complex, support problems require in-depth understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and security calls for enterprise-tested processes.

• Create a Firm Basis for Growth
  Small companies typically start with a network cobbled together on a tight budget. Lacking a strong architecture, a series of band-aid repairs often get piled on top of a weak structure. As a company evolves, reliability and expandability problems can undermine the productivity of the organization. These networks require thorough assessment, intelligent strategic planning, and in-depth experience to upgrade to a network environment that will provide the reliable foundation to meet current business needs and support downstream growth.

• Team with Solution Finders, Not Product Resellers
  Small businesses need guidance and education to navigate through an ever more complex maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services exclusively. This allows Progent to match technical services with the real needs of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a small business.

How to Contact Progent
In case your Pleasanton, California business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).