Pleasanton, CA Remote Help from World-class Computer Network Service Consultants
Progent's computer technical support services can provide your Pleasanton, CA company cost-effective and consistent support from Microsoft and Cisco certified network experts. By providing IT consulting service when you need it, providing advanced knowledge for line-of-business technologies, offering value-added services such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Pleasanton, California business an affordable solution for optimizing the productivity and profitability of small business networks. If you maintain an onsite system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses and local governments to create and manage a reliable and safe IT system and to have quick availability of the experienced support ordinarily available only to enterprises who are able to afford a large in-house information technology group.
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network support personnel. This can save money and help meet schedules for big IT initiatives like software development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud strategy.
Key Products and Technologies Supported by Progent for Pleasanton, California Businesses
A Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco Premier CCIE networking experts and Apple accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to Pleasanton, CA businesses for a broad range of information technologies such as:
Service Delivery Options for Pleasanton, California Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's model for providing IT support is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast support, thorough service records, reliable follow-through, and strict expense control across a range of IT service delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support visits. The experience of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new clients to address urgent situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional details about Progent's online computer support expertise.
- On-site Service
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person service technicians when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about why to register for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and dependable access to an online Helpdesk with effective telephone support, remote repair tools, and enough technical strength for all needed escalation. Because small and midsize businesses usually are constrained by tight IT funds and can provide scant management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that small business information networks stay up and running. Learn more about Progent's Help Desk services.
- Consulting Expertise
Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, virtualization strategies, plus configuration, customization and support for small business software such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with one-time projects such as site relocations and massive software upgrades, extended projects such as management information application development and support, database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the investment in creating and maintaining the systems required for world-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized networks common with small companies, and keeps control of the software in the client's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers advanced online support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Pleasanton, California Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with excessive reliance on small service organizations or freelance engineers.
Teaming with Progent allows your company to:
- Prevent Over Dependence on Individual Support Consultants
For IT support, smaller companies often rely heavily on freelance consultants. Though individual service engineers have lower overhead than larger IT service organizations and can typically charge nominally smaller rates, individuals are frequently stretched to far to react rapidly to critical problems. If a freelance engineer is occupied with different client, sick, on travelling, or in class, the lack of replacement personnel may force your business to go without help in case of an emergency. The more your company grows, network downtime or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lost productivity. In addition, when independent engineers confront unfamiliar problems, the unavailability of a large engineering group to count on for help forces them to train on the job while your business winds up with the costs for their continuing education.
- Gain Access to Experts in Complex Information Technology Issues
The majority of small support organizations or freelance engineers who concentrate on small business IT support may excel at delivering routine fixes but lack the background to work efficiently with complex IT environments with a variety of platforms, numerous offices, VoIP implementations, remote workforces, integrated financial and operational applications, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large staff of specialists can be valuable to your business because enterprise networks are by nature complex, support problems demand in-depth understanding of in many technical disciplines, and reaching an acceptable degree of robustness, availability, and security requires enterprise-proven best practices.
- Build a Solid Foundation for Seamless Growth
Small companies often start with a network implemented on a shoestring budget. Lacking a solid basis, a series of improvised fixes often get piled on top of a tenuous foundation. As a business grows, stability and expandability issues can obstruct the success of the organization. These networks require thorough evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will provide the solid basis to meet current business needs and support future expansion.
- Work with Solution Finders, Not Resellers
Small companies require direction and insight to work through an increasingly complicated array of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting support with the real interests of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected technology rather than being based on the true requirements of a small business.
In case your Pleasanton, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).