Pleasanton, California Microsoft and Cisco Premier Certified Consultants

Support Delivery Alternatives for Pleasanton, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing network support services is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity records, reliable follow-through, and strict expense control for a range of network service delivery options that include online repairs, on-premises support, top-level consulting, as well as server hosting.

• Remote Support
  Progent’s Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and repair network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network engineers allows them to resolve most IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

• Onsite Service
  Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support experts to give small businesses the ideal combination: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more about why to sign up for Progent's in-person computer service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, visit Online Help Desk Services.

• Consulting Expertise
  Progent offers small businesses affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, high availability network consulting, server virtualization strategies, plus configuration, customization and support for business applications such as accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and major system upgrades, longer term initiatives like business reporting application programming and customization, database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency services like data restoration and virus removal.

• Application Hosting
  Progent can host vital business applications such as Exchange and Microsoft SQL to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible with the type of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same data centers that host the gear of many of the planet's largest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay current, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is also simple for customers to migrate to a different service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can handle the multi- OS and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Consulting
  Progent can provide expert online consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Pleasanton, California Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate IT consulting allow small businesses to sidestep the problems related to excessive reliance on thinly staffed service firms or independent engineers.

Teaming with Progent allows your business to:

• Prevent Over Dependence on Individual Consultants
  For network services, smaller businesses often rely excessively on individual consultants. Although individual support providers carry lower expenses than more substantial IT service firms and can typically charge nominally smaller rates, freelancers are occasionally too overworked to respond rapidly to urgent network problems. If a freelance engineer is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may require your company to wait for assistance in case of a crisis. As your small business expands, network downtime or problems with critical applications get more costly. The money you thought you were conserving on a freelancer can evaporate fast because of lower output. In addition, when independent engineers confront unfamiliar problems, the lack of a big consulting team to rely on for advice forces them to learn on the job while your company winds up footing the costs for their ongoing training.

• Gain Access to Experts in Advanced Network Issues
  The majority of small service organizations or freelance engineers who concentrate on small business network support are capable of delivering routine solutions but lack the seasoning to work efficiently with complicated network infrastructures with a variety of platforms, numerous sites, Voice over IP implementations, mobile workforces, interconnected accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive group of experts can benefit your company because enterprise networks are inherently complicated, integration problems demand in-depth understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and security requires industry-tested best practices.

• Build a Firm Basis for Seamless Growth
  Small companies typically begin with a network implemented on a tight budget. Lacking a strong architecture, a series of ad hoc fixes often get tossed on top of a tenuous structure. As a company evolves, stability and expandability problems can hinder the success of the organization. Such environments need thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network environment that will provide the solid foundation to handle critical business needs and support downstream growth.

• Work with Solution Consultants, Not Product Resellers
  Smaller companies require direction and education to work through an increasingly complicated maze of IT options offered for enabling business growth and improving productivity. Businesses do not need a network engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical support with the genuine needs of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a client.

How to Contact Progent
If your Pleasanton, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).