Immediate Remote Support for Pleasanton California Computer Networks
For organizations located in Pleasanton California, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent value because they possess the practical background and are equipped with the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many remote support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where quick solutions manage to end up as big bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online consulting and repair for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's network remotely without violating system security.
Progent's sophisticated technical support reporting application includes extensive histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of all help delivered to each Progent customer by every Progent consultant. This database of anomalies and solutions is organized as an easily accessible internal database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can come up with optimal resolutions promptly.
Remote support offered by Progent to businesses in Pleasanton California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers can provide network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help you business to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and validates a person's technical knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn problems encountered in network infrastructure design, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs provide excellent value because their broad experience allows them to fix problems rapidly. In common instances, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of state-of-the-art remote troubleshooting tools to provide efficient, safe, and affordable analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity appliances. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security solutions offered by Progent cover comprehensive information security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to address a wide spectrum of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's top corporations. The ProSight line of network monitoring and management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Pleasanton Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center team of experienced network professionals offers your computer users in Pleasanton California instant assistance from a dependable support group with extensive background offering phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a key driver of company productivity, and Progent's goal is to resolve and not merely track network problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply online and in-depth consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training services, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Pleasanton California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate multiple operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Pleasanton California, Progent's phone-based computer support engineers can provide professional and cost-effective system help the instant your organization has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Pleasanton company deals with a local independent support technician or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to address sudden network crises or especially complex integration projects.
Benefits of Progent's Network Help for Businesses in Pleasanton California
Progent's remote IT consulting services enable your Pleasanton company to realize the advantages of on-call, expert IT support without the cost of managing an in-house IT organization. Your network will derive added business value by being increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
For most businesses in Pleasanton California, local network support providers, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of technical problems. However, major troubles sometimes strike when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's on-call service professionals offer a convenient, fast, and economical solution to supplement your local help and to convey valuable information to increase your ability to deal with downstream issues locally.
- Less Dependence on Individual Service Providers
For IT support, smaller organizations often depend on independent freelance consultants. While freelance service people have smaller internal costs than larger consulting companies and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of backup help may force your business to go without help during an emergency. As your company grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support experts to make sure your network is always up and running.
- Build a Scalable Basis for Seamless Expansion
Businesses typically begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly built environments need proper assessment, smart long-term planning, and wide technical expertise to evolve to a network architecture that can provide the solid foundation to handle current business demands and simplify downstream growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller companies need advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving efficiency. Businesses do not need a network consultant who is motivated to sell a specific vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 expertise, Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.