Fast and Affordable Online Help for Pleasanton California Computer Systems
For companies in Pleasanton California, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve most information system issues rapidly. Efficient support lowers direct expenses since service calls require fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes somehow turn into big tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest degree of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to communicate with your system without violating corporate security.
Progent's advanced service reporting system maintains extensive records of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services provided to each Progent customer by any engineer. This history of problems and fixes is stored as a readily accessible proprietary knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to find the best resolutions in the least time.
Remote support available from Progent to clients in Pleasanton California include:
Certified Windows Expertise
Progent's Microsoft-premier online support experts can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist your business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and indicates a consultant's technical skills at the master level. CCIEs can deal with even the most challenging issues associated with network planning, deployment, administration, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent value because their depth of expertise allows them to find solutions for problems rapidly. In typical cases, less qualified service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your network using sophisticated remote troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure products by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist you to recover rapidly after a damaging penetration. Security services available from Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a broad spectrum of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Pleasanton Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your existing organization, selecting or modifying Help Desk software products to handle the unique requirements of your company, or adding temporary online personnel to reinforce your internal Call Center team to handle unusually busy situations such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Pleasanton California fast assistance from an efficient support group with years of background providing phone help and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a significant enabler of company performance, and Progent's policy is to resolve instead of merely document IT issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides online advanced engineering support and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and training offerings, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Pleasanton California remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By anticipating possible problems before they evolve into full-scale emergencies, automated monitoring can ward off stressful and expensive service crises. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a variety of operating systems.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Pleasanton California, Progent's online computer support specialists can provide expert and cost-effective system support the moment your business requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Pleasanton office works with a local independent support technician or employs a full time organization that know how to handle typical computer issues, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address sudden system crises or especially tough integration projects.
Details of Progent's Remote Network Support for Pleasanton California
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services give companies in Pleasanton California the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk services and system management, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Pleasanton California and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for online service and imposes no monthly subscription fee for support services provided during regular working hours. This saves you from facing big bills for simple fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff specialists who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings include technology integration, MS Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL Database Administration and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that fit the special needs of your business.
- Sophisticated Remote Connectivity Tools
Protected online access permits Progent's service experts to see precisely what your customers see. This makes it possible to produce quick solutions to issues that might otherwise demand a costly onsite visit. Effective online connectivity tools and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and remote system tracking.
- Support for Popular VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.