Fast Remote Troubleshooting for Pleasanton Information Networks
Urgent Online Technical Support for Pleasanton NetworksFor companies located in Pleasanton or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated technology required to resolve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many remote support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast repairs manage to turn into large bills. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online consulting and repair for information networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's computer system remotely without breaching corporate security.

Progent's powerful service reporting system stores detailed records for all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of services provided to each Progent customer by every consultant. This history of issues and fixes is stored as a quickly searchable support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online consulting specialists are able to come up with optimal resolutions promptly.

Remote technical services offered by Progent to companies in Pleasanton and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight series of outsourced network management services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting support can guide you in building an efficient new Call Center or improving your existing one, selecting or enhancing Help Desk software to meet the particular demands of your corporation, or providing temporary online personnel to reinforce your existing Call Center team to handle demanding situations such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Pleasanton or anywhere in the state of California instant access to an effective support group with extensive background offering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's aim is to solve and not just track IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional consulting expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Pleasanton, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your computer support is proactive and automated. By exposing looming problems before they grow into network outages, system monitoring can head off stressful and costly information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support multiple OS platforms.
How Your Pleasanton Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Pleasanton or throughout the state of California, Progent's phone-based network support engineers can deliver professional and economical IT help whenever your organization requires it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Pleasanton business relies on a regular freelance consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Pleasanton
Progent's online technical help services allow your Pleasanton company to enjoy the advantages of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater business worth by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most organizations in Pleasanton and throughout California, nearby network support providers, whether represented by outside consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, IT crises sometimes occur when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support specialists provide an easy, quick, and affordable way to augment your local resources and to pass on useful knowledge to improve your capability to deal with downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices commonly rely on independent freelance service providers. While independent service people carry less overhead than big service companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup help may force your company to go without help during an IT crisis. As your company expands, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically start with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs can get thrown onto a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These badly built environments require proper assessment, smart long-term planning, and wide technical expertise to evolve to a network infrastructure able to provide the solid foundation to handle vital business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to negotiate an ever more complicated maze of product options capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is attempting to sell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, refined support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.