Immediate Remote Troubleshooting for Pleasanton California Networks
Urgent Remote Consulting for Pleasanton NetworksFor businesses located in Pleasanton California, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve most network problems rapidly. Efficient support reduces direct costs since solutions use up minimal billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with indirect costs by reducing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where fast repairs somehow turn into big bills. Progent's skill at solving technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and proven processes that ensure the highest degree of efficiency for online consulting and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your company's network without violating corporate security.

Progent's powerful technical support reporting system maintains comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of all help provided to every Progent client by every Progent engineer. This archive of problems and resolutions is stored as a readily retrievable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to find the best solutions in the least time.

Remote support available from Progent to customers in Pleasanton California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting services can guide you in building an effective new Help Desk Call Center or revamping your current one, selecting or modifying Call Center software to handle the unique requirements of your company, or adding temporary online staff to reinforce your internal Call Center resources during high-demand events like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your clients in Pleasanton California rapid contact with an efficient network service group with extensive background providing telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major driver of business performance, and Progent's goal is to resolve and not merely annotate technical problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Pleasanton California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they cause network outages, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate a variety of operating systems.
How Your Pleasanton Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Pleasanton California, Progent's phone-based network support specialists are ready to provide professional and cost-effective system help the instant your organization has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Pleasanton business has a regular independent support technician or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to fix sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Businesses in Pleasanton California
Progent's remote technical help services allow your Pleasanton company to have the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Pleasanton California, nearby network support resources, whether represented by freelance consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, major troubles can occur when your regular support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these situations, Progent's on-call service experts provide an easy, fast, and economical way to augment your regular help and to convey valuable information to increase your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies commonly rely on individual freelance service providers. While independent service people carry less internal costs than big service companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an emergency. As your network expands, network unavailability and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always available.

  • Build a Scalable Basis for Smooth Growth
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. These badly designed systems need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to offer the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of product alternatives available for promoting business growth and enhancing productivity. They do not need a computer consultant who is motivated to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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