Fast Remote Troubleshooting for Pleasanton Information Networks
For companies located in Pleasanton or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated technology required to resolve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many remote support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast repairs manage to turn into large bills. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online consulting and repair for information networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's computer system remotely without breaching corporate security.
Progent's powerful service reporting system stores detailed records for all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of services provided to each Progent customer by every consultant. This history of issues and fixes is stored as a quickly searchable support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online consulting specialists are able to come up with optimal resolutions promptly.
Remote technical services offered by Progent to companies in Pleasanton and anywhere in the state of California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts offer network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist you business to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates a person's technical knowledge at the expert level. CCIEs know how to resolve the most stubborn issues occurring in network infrastructure design, deployment, administration, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to fix problems rapidly. In common instances, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your network by means of state-of-the-art on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of connectivity products. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers support Services, Cisco VPN and Security engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover in depth information security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile access; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to cover a broad spectrum of computer technologies including system infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online help troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight series of outsourced network management services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your Pleasanton Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can guide you in building an efficient new Call Center or improving your existing one, selecting or enhancing Help Desk software to meet the particular demands of your corporation, or providing temporary online personnel to reinforce your existing Call Center team to handle demanding situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Pleasanton or anywhere in the state of California instant access to an effective support group with extensive background offering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's aim is to solve and not just track IT problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply remote professional consulting expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Pleasanton, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your computer support is proactive and automated. By exposing looming problems before they grow into network outages, system monitoring can head off stressful and costly information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support multiple OS platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Pleasanton or throughout the state of California, Progent's phone-based network support engineers can deliver professional and economical IT help whenever your organization requires it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Pleasanton business relies on a regular freelance consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially challenging integration projects.
Advantages of Progent's Network Help for Offices in Pleasanton
Progent's online technical help services allow your Pleasanton company to enjoy the advantages of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater business worth by being more reliable, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your local support resources
With most organizations in Pleasanton and throughout California, nearby network support providers, whether represented by outside consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, IT crises sometimes occur when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support specialists provide an easy, quick, and affordable way to augment your local resources and to pass on useful knowledge to improve your capability to deal with downstream issues in-house.
- Less Dependence on Freelance Consultants
For network support, smaller offices commonly rely on independent freelance service providers. While independent service people carry less overhead than big service companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup help may force your company to go without help during an IT crisis. As your company expands, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system stays up and running.
- Build a Solid Basis for Seamless Expansion
Organizations typically start with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs can get thrown onto a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These badly built environments require proper assessment, smart long-term planning, and wide technical expertise to evolve to a network infrastructure able to provide the solid foundation to handle vital business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller businesses require guidance and technical education to negotiate an ever more complicated maze of product options capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is attempting to sell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, refined support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.