Quick, Low-cost Online Computer Network Troubleshooting for Pomona, California Small Businesses
For over two decades, Progent has focused on delivering world-class network support to customers with small-company budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a large team of engineers accredited in a wide array of IT disciplines, a Help Desk service structure that maximizes efficiency and guarantees follow-up, a global group of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical problems in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your internal network service group. This can cut costs and minimize technical risks for big projects such as application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to assist your business to plan and implement a sensible cloud strategy.
Primary Areas of Expertise Serviced by Progent for Business Networks in Pomona, California
Progent's nationwide group of world-class experts provides support for virtually all facets of information systems deployed by businesses of any size. Technologies served by Progent in and around Pomona include:
Support Delivery Alternatives Available for Pomona, California Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for providing network support is built on the Help Desk structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough activity records, consistent follow-up, and tight expense monitoring across a range of IT support delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's online network support expertise.
- On-site Service
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small companies the ideal combination: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The wait time for in-person service calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. To learn more, see Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability it system engineering, server virtualization strategies, plus configuration, programming and support for business programs including accounting, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects such as office moves and major system upgrades, longer term initiatives such as management information application development and customization, database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent can host vital applications such as Exchange and MS SQL to provide small businesses with greater degrees of reliability, security, and performance than is possible with the class of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also easy for clients to transfer to a different service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit businesses with mixed environments to save significantly on the costs of capital equipment, system support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments common with smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced online consulting to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Pomona, California Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise network support allow small and midsize businesses to sidestep the problems related to excessive reliance on thinly staffed service firms or freelance consultants.
Working with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Freelance Consultants
For network services, small businesses often rely heavily on freelance engineers. Though individual service engineers have lower overhead than more substantial IT service organizations and can typically charge apparently smaller rates, individuals are frequently too busy to react rapidly to urgent problems. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance in case of a crisis. The more your small business expands, system downtime or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can evaporate quickly because of lost output. Also, when freelance engineers encounter new technologies, the lack of a big consulting team to depend on for assistance requires them to train on the job while your organization ends up footing the bill for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated Information Technology Issues
Many smaller service organizations or freelance engineers specializing in small business IT support are capable of providing connect-the-dots solutions but don't have the background to work cost-effectively with complicated network infrastructures that have a variety of operating systems, numerous offices, VoIP systems, remote workforces, interconnected accounting and analytical applications, eCommerce, and specialized business software. Progent's background with global companies and Progent's extensive team of specialists can benefit your company because big-company environments are by nature complicated, integration problems require in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for industry-tested processes.
- Build a Solid Foundation for Seamless Growth
Small businesses typically start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes often get tossed on top of a weak foundation. As a business grows, stability and scalability problems can undermine the success of the organization. These environments need proper assessment, intelligent business planning, and broad-based experience to upgrade to an IT infrastructure that can act as the reliable foundation to meet current business needs and ease future growth.
- Partner with Solution Providers, Not Product Vendors
Smaller businesses need direction and education to navigate through an increasingly complicated maze of technology options offered for accelerating business growth and enhancing productivity. They do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align technical support services with the genuine needs of clients. Combining network consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a client.
In case your Pomona, California business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).