Low-cost Network Troubleshooting from Microsoft certified Experts for Companies in Pomona, CA
By offering professional support when you need it, making available specialized expertise for critical applications, providing high-value services like virtual data center hosting, invoicing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your information system and cut support expenses. Progent understands that information system protection, reliability, and performance are just as important to small businesses as to major corporations but that smaller organizations don't have the economy of scale to spend aggressively in computer networks and in-house service staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's capability to deliver the network support expertise your company needs whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and implement a sensible cloud computing strategy.

Popular Technologies Serviced by Progent for Businesses in Pomona, California
Progent's nationwide team of industry certified experts provides help for all facets of information technology found in organizations of any size. Technologies served by Progent in and around Pomona include:

Support Delivery Options Available for Pomona, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Helpdesk Support Mechanism promotes fast support, comprehensive activity records, dependable follow-through, and strict expense monitoring for a range of IT service delivery options that include online troubleshooting, in-person support, and top-tier consulting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new customers to address urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online service experts to deliver small businesses the ideal combination: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, high availability network consulting, virtualization strategies, plus integration, programming and support for small business applications such as financials, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects such as office relocations and major software migrations, longer term initiatives like business reporting software development and support, database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's production servers in a setting that not only provides the top level of availability and extensibility but that is in addition easy for customers to migrate to a different service firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the mixed- platform and loosely standardized environments common with small companies, and keeps control of the software licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network information security and incident reporting.

The scope and size of Progent's engineering team offer a unique array of advantages to customers trying to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, executing a wide variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for resolving real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and asks no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major bills for fast solutions. An additional benefit of granular pricing is that clients are less tempted to allow incipient issues to fester until they grow into big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports given by each staff member to each client. The discipline of documenting and organizing support records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house support personnel gain when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pomona, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    GIAC was established in 1999 to validate the skill of information technology security professionals. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the security capabilities covered under GIAC accreditation such as evaluating network vulnerability, event management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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    Progent offers businesses of all sizes world-class network online or onsite consulting for networks based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also can provide security consulting for companies varying in size from the small office to the global enterprise.

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    Progent provides support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.

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    Progent can provide affordable remote and on-premises support to help businesses of any size to migrate any part of their core IT infrastructure to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's state-of-the-art AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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    Cisco's security and offsite connectivity solutions for small to mid-size companies represent a complete array of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection solutions that align best with your corporate objectives.

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    The cluster technology incorporated into the Datacenter and Enterprise editions of Windows Server 2008 has been dramatically re-engineered to simplify the installation, setup, and management of clusters that provide improved levels of network availability, protection, efficiency, and flexibility. New or enhanced capabilities include cluster verification, revamped setup and deployment, improved cluster administration, redesigned cluster architecture for increased availability, better security and quorum models, fewer failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help your company evaluate the business benefits of failover clusters, plan and execute an installation, educate your IT personnel to manage your cluster environment, deliver continuing consulting and support services, and create and validate a business continuity plan.

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    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Mid-size businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

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    SQL Server 2005 offers powerful, standardized tools to IT experts and information workers, lessening the complexity of creating, deploying, managing, and using company data and database applications in environments ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and broad knowledge in planning and deploying data-driven, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Progent's Data Center engineers can help you find fault-tolerant data centers that meet the particular needs of your company. High availability off-site data centers are especially attractive to small organizations because of their affordability and convenience in comparison to pursuing a do-it-yourself approach. Attempting to create an on-site data center with even a minimum level of fault tolerance is too expensive for the majority of small organizations. Progent can help you get all the benefits of non-stop data centers and 24x7 colo sites by offering a full array of consulting and maintenance services.

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    Microsoft SQL Server 2008 Network Engineer

    Progent’s Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid development of enterprise-class business applications that offer your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.

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    Progent can assist businesses of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the advantages and limitations of various cloud networking architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure that you sidestep the common mistakes small organizations make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Before Progent’s Microsoft Operations Manager solution, system problems were handled reactively, once users were impacted by them. With the help of proactive, automated warnings and trend analyses sent by MOM, Progent is now able to anticipate network issues before they grow to be serious enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can deal with incipient problems before customers suspect that the problems are there. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class availability, security and performance.

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    Progent's Private Cloud Hosting service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and expandability and is in addition easy to move to another host. Progent's Private Cloud Hosting services are built upon mature virtualization technologies that enable small and midsize companies with multi- platform IT systems to save significantly on the expense of capital equipment, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.

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    • Microsoft Certified Expert Windows Server 2012R2 Cloud Consultant Services
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    Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration plans, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support team, develop a corporate-wide security strategy, streamline network management, help with application development, and generate and test a disaster recovery/business continuity plan.

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    Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your company, create test programs and rollout strategies, integrate Windows Server 2008 with your IT infrastructure and applications, educate your IT staff how to run new administration utilities, and provide ongoing consulting and support via affordable options including Helpdesk support and online technical assistance.

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    Progent provides consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

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