Fast, Affordable Online Computer Help for Pomona, California Small Businesses
For more than two decades, Progent has specialized in providing enterprise-quality IT support to clients who have small-company budgets. Progent has built a unique support solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated remote repair technology, a large team of engineers certified in a wide array of technical practice areas, a Call Center operational model that promotes responsiveness and ensures follow-through, a global team of remote service experts, on-site support options for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network issues in the least time and at the lowest cost to clients.
For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your internal network service personnel. This can save money and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your company to design and execute a sensible cloud strategy.
Main Practice Areas Serviced by Progent for Pomona, California Business Networks
A Microsoft-certified Partner computer support firm that maintains a world-class team of Cisco Certified CCIE networking consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and low-cost remote consulting to Pomona, CA businesses for a wide array of information technologies such as:
Support Delivery Options for Pomona, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Support Model ensures rapid support, thorough service records, consistent follow-up, and tight cost monitoring across a range of IT service delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's network engineers allows them to handle most network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: on-premises service technicians when you need them as well as the on-line help of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system design, virtualization strategies, plus integration, customization and training for business applications such as financials, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, longer term projects like management information application development and support, database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of reliability, protection, and performance than is possible using the class of on-site data center that is achievable for most small organizations. Since Progent utilizes the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems and data files are regularly archived and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition simple for clients to transfer to another support firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Pomona, California Businesses
Progent's size, scope of technical expertise, and experience with enterprise network support allow small and midsize businesses to avoid the pitfalls associated with over reliance on small support firms or independent consultants.
Teaming with Progent's Experts allows your company to:
- Avoid Excessive Dependence on Individual Consultants
For network services, smaller businesses sometimes rely excessively on independent engineers. Though individual support providers have lower expenses than larger IT service firms and can afford to charge nominally lower rates, freelancers are often unable to respond rapidly to urgent situations. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the absence of backup personnel may require your business to go without help during an emergency. As your small business grows, system unavailability or problems with line-of-business programs get more costly. The money you thought you were saving on a freelancer can be eaten up fast because of lost productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a large consulting group to fall back on for assistance requires them to learn with the meter running while your organization winds up with the costs for their continuing training.
- Have Access to Certified Professionals in Sophisticated Network Solutions
The majority of small support organizations or independent engineers focused on small company network support may excel at delivering routine solutions but lack the background to deal cost-effectively with complex network infrastructures that have a variety of platforms, numerous sites, VoIP systems, remote clients, interconnected financial and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's large team of experts can be valuable to your business because big-company networks are by nature complex, integration problems demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of stability, reliability, and security calls for industry-proven best practices.
- Create a Firm Foundation for Seamless Growth
Small companies often begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc fixes often get piled onto of a tenuous foundation. As a business evolves, reliability and scalability issues can undermine the productivity of the organization. Such networks need proper assessment, intelligent business planning, and in-depth experience to migrate to a network environment that will act as the solid basis to handle current business needs and support future growth.
- Work with Solution Finders, Not Resellers
Smaller businesses require direction and education to work through an ever more complex array of IT alternatives offered for enabling business growth and enhancing productivity. They do not need a network engineer or service firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align consulting support with the real needs of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true requirements of a client.
If your Pomona, California business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Support
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).