Quick, Affordable Remote Network Support for Pomona, California Small Companies
For more than two decades, Progent has specialized in delivering enterprise-class IT support to clients who have small-business IT budgets. Progent has built a unique support system that includes a streamlined, seamless virtual office infrastructure, custom remote repair tools, a substantial pool of consultants accredited in a broad range of technical practice areas, a Help Desk service structure that maximizes responsiveness and ensures follow-through, a global team of remote service professionals, in-person support availability for the majority of most zip codes in the U.S., and a company culture committed to resolving network issues in the shortest time and at the lowest cost to customers.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud computing strategy.
Primary Products and Technologies Serviced by Progent's Consultants for Businesses in Pomona, California
Progent's nationwide group of world-class experts offers help for virtually all facets of information technology used by companies of all sizes. Practice areas served by Progent in and around Pomona include:
Service Delivery Alternatives for Pomona, California Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for a range of network support delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of network issues quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration process for new customers to address urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online computer support services.
- Onsite Support
Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small companies the optimal solution: in-person support technicians when you require them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning how and why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues. for more information, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop it system consulting, virtual server solutions, plus integration, customization and support for business applications such as financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended initiatives such as management information application development and customization, database application development and administration services, and web development, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of reliability, security, and recoverability than is possible with the type of internal data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay updated, security and performance is continually monitored, and systems are consistently archived and available for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of availability and expandability but that is in addition simple for customers to migrate to a different service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit businesses with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can support the multi- OS and loosely standardized environments common with small companies, and retains ownership of the software licenses in the client's hands so that migrating to a different virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote consulting to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Pomona, California Businesses
Progent's size, breadth of technical skill, and experience with corporate IT support enable small companies to avoid the problems associated with over reliance on small service firms or freelance engineers.
Teaming with Progent enables your business to:
- Avoid Over Dependence on Freelance Consultants
For network services, small companies often depend excessively on independent consultants. Though freelance service providers carry lower expenses than more substantial support firms and can afford to bill nominally smaller fees, freelancers are frequently spread too thin to respond quickly to critical network problems. If a freelance engineer is busy with another client, sick, on travelling, or in class, the absence of backup staff may force your company to wait for assistance in case of an emergency. As your small business grows, system downtime or difficulties with line-of-business programs get more costly. The money you believed you were conserving on an independent consultant can be eaten up fast due to lost productivity. Also, when freelance consultants encounter unfamiliar problems, the lack of a large consulting group to depend on for advice forces them to train on the job while your organization winds up footing the costs for their ongoing training.
- Gain Access to Certified Professionals in Complex Information Technology Issues
Many small support organizations or independent engineers focused on small business network support are capable of providing connect-the-dots fixes but lack the experience to deal cost-effectively with complex IT configurations that have mixed operating systems, multiple offices, VoIP implementations, mobile clients, integrated financial and operational applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large group of specialists can benefit your company because enterprise networks are inherently complex, support problems demand thorough knowledge in many technical disciplines, and achieving a high level of stability, reliability, and security requires enterprise-proven processes.
- Build a Firm Basis for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Without a strong basis, a series of band-aid repairs often get tossed on top of a marginal foundation. As a company grows, stability and scalability problems can undermine the success of the business. These environments require thorough assessment, smart strategic analysis, and in-depth expertise to upgrade to a network environment that can act as the solid foundation to handle critical business requirements and support downstream expansion.
- Work with Solution Consultants, Not Product Resellers
Smaller companies require guidance and insight to navigate through an ever more complex array of IT alternatives offered for enabling growth and improving productivity. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to match consulting support with the genuine interests of customers. Combining network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual requirements of a small business.
Get in Touch with Progent
If your Pomona, California business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).