Affordable Network Support from Microsoft and Cisco certified Professionals for Companies in Pomona, CA
By offering world-class support when you require it, making available specialized expertise for critical applications, offering high-value services such as virtual server hosting, invoicing only for services you receive, and charging no setup fees or retainers for standard services, Progent enables you to maximize the business value of your It network and reduce service costs. Progent recognizes that information system protection, reliability, and performance are just as important to small companies as to large corporations but that small companies don't have the leverage to invest heavily in information networks and internal support staffs. Progent's fundamental value proposition is that no IT consulting organization can match Progent's capability to provide the IT support expertise your company requires when you need it and at prices you can justify.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the skills of your internal network support group. This can reduce expenses and minimize technical risks for major projects such as application programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to plan and execute a sensible cloud computing strategy.
Core Products and Technologies Serviced by Progent for Businesses in Pomona, California
Progent provides the services of accredited experts for all aspects of business network technology deployed in small companies. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Pomona, California Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive service documentation, consistent follow-through, and strict cost control across a range of network support delivery options that include online repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and fix network problems without the cost or delay of on-premises service calls. The experience of Progent's network consultants allows them to resolve most IT issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote computer support expertise.
- Onsite Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the ideal combination: hands-on service technicians when you need them plus the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for in-person support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about how to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues. For details, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, programming and support for business applications such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office moves and major system upgrades, extended projects such as management information application development and support, relational database application programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent services like data restoration and malware removal.
- Application Server Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the expense of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different service provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can support the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the software licenses in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting support to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help enterprises meet industry standards and statutory regulations for network information security and reporting.
The scope and size of Progent's consulting team offer a unique set of advantages to clients trying to increase the business value of their information system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, executing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested methods for resolving real-world IT problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute pricing is that you are not tempted to permit less critical issues to fester until they grow into major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by every consultant to every client. The discipline of documenting and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
If your Pomona, California business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).