Quick, Low-cost Remote Network Assistance for Pomona, California Small Businesses
For more than twenty years, Progent has focused on providing enterprise-class computer support to clients with small-company IT budgets. Progent has built a unique support system that includes a streamlined, seamless virtual office infrastructure, custom online troubleshooting technology, a substantial team of consultants certified in a wide range of technical practice areas, a Help Desk Call Center operational structure that maximizes responsiveness and guarantees follow-up, a worldwide group of on-line support professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical problems in the shortest time and at the lowest cost to clients.
For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified experts to assist your company to design and execute a sensible cloud computing strategy.
Key Products and Technologies Supported by Progent for Office Networks in Pomona, California
Progent offers the services of qualified consultants for all aspects of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Support Delivery Options for Pomona, California Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Mechanism promotes rapid support, thorough service documentation, reliable follow-up, and tight cost monitoring across an array of IT service delivery options that include online repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's network engineers allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: hands-on service professionals when you require them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to sign up for Progent's in-person computer support.
- Phone Support
Progent's Help Desk Services are designed for all businesses and local governments who require prompt and reliable access to an online Help Desk Call Center with efficient phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Since smaller businesses typically have tight information technology funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that business computer systems stay productive. Learn more details about Progent's Help Desk services.
- IT Consulting Services
Progent provides small businesses affordable access to world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, fault tolerant it system design, virtualization solutions, plus integration, customization and training for small business programs such as financials, operations, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major system upgrades, extended initiatives such as management information application development and support, database software development and administration support, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible with the type of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that support the gear of many of the planet's largest IT companies, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to another service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the multi- OS and non- standardized environments common with smaller businesses, and retains control of the software in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote consulting support to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Pomona, California Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise network support enable small and midsize companies to avoid the problems associated with over dependence on thinly staffed support organizations or independent consultants.
Teaming with Progent allows your company to:
- Prevent Excessive Dependence on Individual Consultants
For network services, small companies often depend heavily on freelance engineers. Though individual service engineers carry lower overhead than larger support organizations and can typically bill apparently smaller rates, freelancers are sometimes unable to respond quickly to critical situations. If an independent engineer is busy with different client, ill, on vacation, or in training, the lack of backup personnel may require your company to go without assistance in case of a crisis. As your small business expands, network unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast because of lost output. Also, when independent engineers encounter new technologies, the unavailability of a large consulting team to rely on for help forces them to learn on the job while your business winds up with the costs for their ongoing training.
- Gain Access to Expertise in Complex IT Issues
The majority of small service firms or independent engineers specializing in small business IT consulting are capable of delivering routine solutions but don't have the experience to work efficiently with complex IT configurations with mixed operating systems, numerous offices, Voice over IP implementations, mobile clients, integrated accounting and analytical software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your company because enterprise networks are inherently complicated, support problems require thorough knowledge in numerous technical disciplines, and achieving a high degree of stability, reliability, and protection requires industry-proven best practices.
- Build a Firm Foundation for Growth
Small companies often begin with a network implemented on a tight budget. Lacking a carefully designed basis, a sequence of improvised fixes commonly get piled onto of a marginal structure. As a business evolves, reliability and scalability issues can undermine the productivity of the business. These networks require thorough evaluation, intelligent business analysis, and in-depth expertise to migrate to an IT infrastructure that will act as the solid basis to handle current business requirements and support future expansion.
- Work with Solution Providers, Not Product Vendors
Smaller businesses require direction and education to navigate through an increasingly complicated maze of IT options available for accelerating business growth and improving efficiency. They do not need a network consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This permits Progent to match consulting support services with the real interests of customers. Mixing IT consulting and product selling can result in a situation where the recommended solution is built around a preselected technology rather than being driven by the true needs of a small business.
How to Contact Progent
If your Pomona, California business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).