Fast, Low-cost Remote Network Help for Pomona, California Small Companies
For more than two decades, Progent has specialized in providing enterprise-class computer support services to customers who have small-company budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting technology, a large team of engineers certified in a broad range of IT practice areas, a Call Center service model that maximizes responsiveness and guarantees follow-up, a global team of remote troubleshooting professionals, on-site support options for the majority of most zip codes in the United States, and a company culture committed to fixing network issues in the shortest time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the technical skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited experts to assist your company to design and execute your cloud strategy.
Core IT Areas Supported by Progent for Businesses in Pomona, California
Progent's group of industry certified support professionals offers support for all aspects of information technology used by companies of all sizes. Areas served by Progent in and around Pomona include:
Support Delivery Alternatives Available for Pomona, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service records, dependable follow-up, and strict expense monitoring for an array of IT service delivery alternatives that include remote repairs, in-person help, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to give small businesses the optimal solution: hands-on service technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system engineering, server virtualization solutions, plus integration, programming and training for business applications such as accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and massive software migrations, extended initiatives like business information application development and support, relational database application programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition easy for customers to transfer to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the multi- OS and loosely standardized networks typical of small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Pomona, California Small Businesses
Progent's size, breadth of technical skill, and familiarity with corporate IT support allow small and midsize companies to sidestep the problems associated with over reliance on thinly staffed service firms or individual engineers.
Working with Progent's Experts enables your company to:
- Prevent Over Dependence on Freelance Consultants
For network support, small companies sometimes depend heavily on independent consultants. Though individual support providers carry lower expenses than larger support organizations and can afford to charge nominally smaller rates, freelancers are occasionally stretched to far to respond rapidly to critical problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of replacement staff may force your business to wait for help in case of a crisis. The more your small business grows, system unavailability or difficulties with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lost productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a large consulting group to count on for advice forces them to train in place while your business ends up footing the bill for their continuing education.
- Have Access to Experts in Complex IT Solutions
Many small service organizations or independent engineers who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but lack the background to deal efficiently with complicated IT environments with a variety of platforms, many sites, Voice over IP implementations, mobile workforces, interconnected financial and operational applications, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because enterprise networks are inherently complex, support issues require thorough understanding of in numerous technical areas, and reaching a high level of robustness, reliability, and protection calls for industry-tested processes.
- Build a Firm Foundation for Seamless Growth
Small businesses often begin with an IT system implemented on a tight budget. Lacking a strong architecture, a sequence of improvised fixes commonly get thrown onto of a tenuous structure. As a business evolves, reliability and expandability issues can obstruct the productivity of the organization. Such environments require thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that can provide the reliable foundation to meet current business needs and support downstream expansion.
- Team with Solution Consultants, Not Product Vendors
Smaller businesses need guidance and insight to navigate through an increasingly complex maze of technology alternatives available for accelerating business growth and improving efficiency. They do not need a network engineer or support organization that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services only. This permits Progent to align technical support with the real needs of clients. Combining network support and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being driven by the true needs of a small business.
Get in Touch with Progent
If your Pomona, California business needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).