Expert Remote Support for Pomona, California Small Business Computers from World-class Engineers
Small businesses have traditionally been overlooked by large network support organizations. Some small businesses permit themselves to become excessively dependent on individual engineers or small consulting organizations who don't have the bandwidth or broad skill sets to respond quickly or efficiently to network crises. Other small businesses turn to mass-market service providers staffed with personnel able to provide standardized fixes for common problems but who do not have the experience and versatility to handle the diversity of configurations and absence of standards that characterizes small company information networks.
Progent's proven methodology for providing low-cost and effective network support to small companies has made Progent among the most respected Microsoft-certified network consulting organizations in the country. Progent has delivered online support to companies in every state in the country (refer to Progent's customer testimonials).
For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your internal network support personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to accredited experts to help your company to design and implement your cloud strategy.
Core Practice Areas Supported by Progent for Business Networks in Pomona, California
Progent's nationwide team of world-class experts offers support for all aspects of information technology deployed by companies of any size. Practice areas supported by Progent in and around Pomona include:
Service Delivery Options Available for Pomona, California Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Support Model promotes rapid support, thorough service documentation, consistent follow-up, and tight cost monitoring across a range of IT service delivery options that include online repairs, onsite help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network problems without the expense or time loss of on-premises support visits. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's remote network support expertise.
- On-site Service
Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online service experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about how and why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, customization and support for business software such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as site moves and massive software upgrades, longer term projects like business information application programming and support, database software programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.
- Application Hosting
Progent can host vital applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of reliability, protection, and performance than is possible using the type of internal data center that is practical for most small businesses. Because Progent uses the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for customers to transfer to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network administration while getting world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps control of the software in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and statutory requirements for network data protection and incident reporting.
The scope and depth of Progent's engineering team bring a unique set of advantages to clients wishing to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the front lines of network support, performing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for repairing real-world network problems quickly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for quick fixes. Another advantage of granular pricing is that clients are not tempted to permit simple issues to stay unaddressed until they grow into big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation given by every consultant to each client. The practice of documenting and organizing support records allows more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Pomona, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).