Affordable Network Tech Support from Microsoft premier Experts for Companies in Pompano Beach, FL
By offering professional support whenever you require it, providing specialized knowledge for critical applications, providing innovative services such as virtual server hosting, invoicing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent allows you to increase the business value of your information network and reduce support expenses. Progent understands that information system security, dependability, and efficiency are just as important to small companies as to major enterprises but that smaller companies lack the economy of scale to spend aggressively in computer technology and in-house support staffs. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's ability to deliver the IT support your company needs when you require it and at prices you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of accredited experts to assist your business to plan and implement a sensible cloud strategy.
Core IT Areas Supported by Progent for Businesses in Pompano Beach, Florida
Progent offers the support of qualified experts for all aspects of information technology deployed in small organizations. Products and technologies supported by Progent's consultants include:
Support Delivery Options Available for Pompano Beach, Florida Businesses
Progent has a variety of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Contact Center Service Model ensures fast response, comprehensive service records, reliable follow-up, and tight cost control across an array of network support delivery options that include online repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to give small businesses the ideal combination: onsite service professionals when you require them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who require prompt and dependable access to an online Contact Center with effective telephone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller companies usually are constrained by tight IT budgets and can provide little management bandwidth for handling IT support, Progent's Helpdesk Services could be the most efficient way to make sure that small business information systems are always up and running. Read more details about Progent's Contact Center services.
- IT Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, high availability it system design, virtual server strategies, plus integration, programming and training for business applications including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects including office moves and massive software migrations, longer term projects such as management analytics application programming and customization, relational database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and MS SQL to provide small companies with greater levels of reliability, security, and performance than is feasible with the type of internal data center that is achievable for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the expense of creating and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for clients to transfer to another support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit businesses with mixed environments to save dramatically on the expense of hardware, system support, and IT management while getting enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of network security and can assist with complex security programs such as SIEM solutions to help companies meet business guidelines and government mandates for network information protection and reporting.
The scope and size of Progent's consulting team bring a powerful set of advantages to companies trying to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, at the front lines of IT support, executing a wide range of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for resolving actual network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size bills for quick repairs. Another benefit of granular invoicing is that you will not be inclined to permit minor problems to fester until they become big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation given by each consultant to every customer. The discipline of detailing and organizing support records allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
If your Pompano Beach, Florida company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).