Professional Online Troubleshooting for Pompano Beach, Florida Computer Networks from Certified Engineers
Small businesses have traditionally been overlooked by large IT support firms. Many small companies permit themselves to become overly dependent on freelance engineers or small support firms who don't have the size or broad skill sets to respond quickly or efficiently to network crises. Still other small companies turn to giant support firms that employ personnel able to provide standardized solutions to ordinary issues but who are missing the background and versatility to handle the diversity of environments and absence of standardization typical of small company IT systems.
Progent's proven methodology for delivering affordable and effective network service to small businesses has made Progent among the top Microsoft-certified network service organizations in the country. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT support staff. This can save money and help meet schedules for big projects such as software design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations.
Progent can also provide access to accredited consultants to assist your company to design and execute a sensible cloud strategy.
Core Practice Areas Supported by Progent for Businesses in Pompano Beach, Florida
Progent's team of world-class experts provides support for virtually all aspects of network technology found in businesses of any size. Technologies supported by Progent in and around Pompano Beach include:
Support Delivery Alternatives Available for Pompano Beach, Florida Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Helpdesk Support Model ensures fast response, comprehensive service documentation, dependable follow-up, and strict cost control across an array of IT service delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair network problems without the cost or delay of on-premises support calls. The background of Progent's network engineers allows them to handle most IT problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional information about Progent's online computer support services.
- Onsite Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small companies the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and support for small business applications such as accounting, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system upgrades, longer term initiatives such as business analytics software development and customization, relational database software development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services such as disaster recovery and malware removal.
- Application Hosting
Progent can host mission-critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of availability, security, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure needed for world-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain updated, security and performance is constantly monitored, and systems are regularly backed up and available for full and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and expandability but that is in addition simple for clients to transfer to a different service provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow companies with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Pompano Beach, Florida Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise IT support allow small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or freelance consultants.
Working with Progent allows your small business to:
- Avoid Excessive Reliance on Individual Consultants
For IT services, small businesses often rely heavily on freelance consultants. Although individual support engineers carry lower overhead than more substantial support firms and can typically charge nominally smaller rates, they are occasionally stretched to far to react rapidly to urgent problems. If a freelance consultant is busy with different client, ill, on travelling, or in class, the lack of replacement personnel may force your company to go without help in case of an emergency. The more your company expands, network unavailability or problems with line-of-business programs get more costly. The money you believed you were conserving on an independent consultant can disappear quickly due to lost productivity. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a big engineering team to depend on for help forces them to train in place while your company ends up footing the bill for their ongoing education.
- Have Access to Certified Professionals in Sophisticated IT Issues
The majority of small support firms or freelance engineers focused on small company IT consulting may excel at delivering routine solutions but don't have the background to work efficiently with complicated network infrastructures that have a variety of operating systems, multiple locations, Voice over IP systems, mobile workers, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's large group of experts can be valuable to your business because big-company networks are inherently complicated, support problems demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, availability, and protection calls for industry-tested processes.
- Create a Solid Foundation for Growth
Small businesses often start with a network cobbled together on a shoestring budget. Without a proper basis, a series of ad hoc fixes commonly get thrown onto of a marginal foundation. As a business evolves, reliability and scalability issues can undermine the productivity of the business. These networks require thorough evaluation, smart business planning, and broad-based expertise to migrate to a network infrastructure that can act as the solid basis to meet current business requirements and support downstream growth.
- Team with Solution Providers, Not Product Resellers
Smaller businesses require direction and education to work through an ever more complex array of IT alternatives offered for accelerating growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to align technical support services with the genuine interests of customers. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the true requirements of a small business.
Get in Touch with Progent
If your Pompano Beach, Florida business needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).