Fast, Affordable Online Computer Technical Support for Pompano Beach, Florida Small Businesses
For over two decades, Progent has specialized in providing enterprise-quality network support to customers who have small-company IT budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office network, sophisticated online repair technology, a large pool of consultants accredited in a broad array of IT disciplines, a Help Desk Call Center service structure that promotes efficiency and ensures follow-through, a worldwide team of remote service experts, in-person support availability for the majority of most zip codes in the U.S., and a company culture committed to fixing network problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary Technical Areas Supported by Progent for Businesses in Pompano Beach, Florida
Progent offers the services of certified experts for all aspects of information technology found in small organizations. Technologies supported by Progent's consultants include:

Support Delivery Options for Pompano Beach, Florida Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Support Model ensures fast response, comprehensive service records, consistent follow-through, and tight expense control for an array of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair network issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to address urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's remote network support expertise.

  • Onsite Support
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to give small and midsize businesses the ideal combination: on-premises support professionals when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for in-person support visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, refer to Online Help Desk Services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with vital products and technologies including
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for small business programs such as financials, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site relocations and major software upgrades, extended projects such as business analytics software programming and customization, relational database application development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL Server in order to provide small companies with higher levels of availability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the gear of many of the world's largest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually tracked, and systems are consistently archived and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also easy for customers to migrate to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote support services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Pompano Beach, Florida Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate IT support enable small and midsize companies to sidestep the problems related to excessive dependence on thinly staffed service organizations or freelance consultants.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT support, small businesses sometimes rely excessively on individual engineers. Although individual support engineers carry lower overhead than more substantial support organizations and can afford to charge apparently smaller rates, individuals are often spread too thin to react quickly to critical network problems. If a freelance engineer is occupied with different client, sick, on vacation, or in training, the absence of backup personnel may force your business to wait for assistance during a crisis. As your small business grows, system downtime or problems with line-of-business applications get more costly. The dollars you thought you were saving on an independent consultant can disappear fast due to lower output. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting group to count on for help forces them to learn with the meter running while your organization winds up with the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of smaller support organizations or independent consultants specializing in small business network support are capable of providing routine fixes but lack the background to work efficiently with complex IT infrastructures with mixed operating systems, many locations, VoIP systems, mobile workers, interconnected financial and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large group of specialists can be valuable to your small business because big-company networks are inherently complex, integration issues demand thorough knowledge in many technical disciplines, and achieving an acceptable level of stability, reliability, and security requires industry-proven processes.

  • Build a Firm Basis for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper basis, a sequence of improvised repairs often get tossed on top of a tenuous foundation. As a business evolves, stability and expandability problems can hinder the success of the organization. These networks require thorough evaluation, smart strategic planning, and in-depth experience to upgrade to a network infrastructure that will provide the solid foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Resellers
    Small businesses need direction and insight to navigate through an ever more complicated array of IT options available for enabling growth and enhancing efficiency. Businesses do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise only. This allows Progent to match technical support with the real needs of customers. Mixing IT support and product selling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual needs of a client.

Get in Touch with Progent
In case your Pompano Beach, Florida company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Network monitoring ordinarily consists of observing a system's resource utilization to help identify data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that run under Linux and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's system integration engineers can help you take advantage of both these tools to tune and repair your network. Progent's UNIX support professionals provide small businesses and programmers help with administering and supporting UNIX/Linux and Solaris networks that coexist with Windows-based products.

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    Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 such as planning HA system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT staff can completely and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.

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    E-Mail Guard is a complete solution for defending against spam and viruses. E-Mail Guard addresses the security and management of company email by providing constantly improved spam and virus filtering, policy management, content testing, and defense against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, administration and reporting utilities plus outgoing email testing to let you fix your email environment and define and regulate company security policy.

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    Progent's Microsoft consultants offer cost-effective remote technical support and development services to help your business to plan, deploy, manage, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document management applications, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and enhance collaboration. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's familiar desktop applications including Excel, Word, Outlook, and Project. Progent can help your business to upgrade from previous versions of SharePoint or move a mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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