Expert Remote Service for Pompano Beach, Florida Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been overlooked by major network support organizations. Many small businesses allow themselves to grow overly reliant on freelance consultants or small consulting organizations who don't have the bandwidth or comprehensive knowledge to respond promptly or effectively to network emergencies. Still other small companies resort to giant support firms that employ personnel able to offer standardized fixes for common problems but who are missing the background and versatility to handle the variety of configurations and lack of standardization typical of small company IT networks.
Progent's proven approach to delivering low-cost and effective technical service to small businesses has made Progent among the top Microsoft-certified IT service firms in the industry. Progent has provided remote help to small businesses in every state in the U.S. (refer to Progent's client testimonials).
For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT service staff. Co-sourcing can cut costs and minimize technical risks for major projects like application development, disaster recovery planning, security audits, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to assist your company to plan and execute your cloud computing strategy.
Main Practice Areas Supported by Progent for Pompano Beach, Florida Business Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco certified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and low-cost online consulting to Pompano Beach, FL businesses for a wide array of information technologies such as:
Support Delivery Alternatives Available for Pompano Beach, Florida Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive activity documentation, reliable follow-up, and strict cost monitoring across a range of network service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network problems without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's remote computer support expertise.
- On-site Support
Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: in-person service professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how and why to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Contact Center Services are designed for all businesses and local governments who need fast and dependable access to an online Help Desk Call Center with effective phone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because smaller companies typically are constrained by limited IT funds and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that small business computer systems stay up and running. Learn more details about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, fault tolerant network design, virtualization strategies, plus configuration, customization and support for business software including accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and massive system upgrades, extended initiatives like management analytics software programming and support, relational database application programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or emergency services like data restoration and malware cleanup.
- Application Hosting
Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with greater degrees of availability, security, and performance than is possible using the type of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and performance is continually tracked, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition easy for customers to transfer to a different service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software in the client's hands so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-certified cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and government requirements for network data security and incident reporting.
The breadth and size of Progent's consulting team bring a unique set of advantages to clients trying to increase the productivity of their IT network within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, in the trenches of network service, performing a wide range of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for repairing actual IT problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big invoices for quick repairs. Another benefit of by-the-minute billing is that clients will not be inclined to permit incipient problems to fester until they grow into major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each staff member to every customer. The discipline of detailing and organizing service activity allows more effective support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance consultants or who employ internal IT personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Pompano Beach, Florida business needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).