Professional Online Help for Pompano Beach, Florida Small Business Computers from World-class Engineers
Small companies have typically been underserved by major IT service organizations. Some small companies allow themselves to become excessively reliant on freelance engineers or small consulting organizations who don't have the size or broad skill sets to react quickly or efficiently to technical crises. Other small companies turn to giant service firms staffed with technicians trained to provide standardized fixes for common problems but who do not have the background and technical scope to deal with the diversity of environments and lack of standardization that characterizes small company information networks.
Progent's time-tested methodology for delivering low-cost and effective technical support to small companies has made Progent among the top Microsoft-certified IT service firms in the industry. Progent has delivered online support to businesses in every state in the country (refer to Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your business to design and implement your cloud computing strategy.
Primary Areas of Expertise Supported by Progent's Consultants for Companies in Pompano Beach, Florida
Progent's national group of certified support professionals offers support for all aspects of information technology found in organizations of any size. Technologies supported by Progent in Pompano Beach include:
Support Delivery Alternatives for Pompano Beach, Florida Businesses
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for technical support, system architecture, and network management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Model ensures rapid response, thorough service records, consistent follow-up, and tight expense control across a range of network service delivery modes that include remote troubleshooting, onsite help, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the cost or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most network issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to address urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support experts to deliver small businesses the best of both worlds: hands-on service technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for on-site service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues. for more information, see Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, non-stop network design, virtualization solutions, plus configuration, programming and training for small business programs including accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and massive system upgrades, extended initiatives like business information software development and support, database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition easy for clients to transfer to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit companies with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving world-class availability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies comply with business guidelines and statutory requirements for IT data security and reporting.
The breadth and depth of Progent's consulting staff offer a powerful array of advantages to customers trying to maximize the business value of their IT system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, performing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for resolving real-world network problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for fast fixes. Another advantage of granular pricing is that customers are less inclined to permit simple issues to stay unaddressed until they grow into major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to every customer. The discipline of documenting and archiving service records results in more efficient service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who work with independent consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
In case your Pompano Beach, Florida business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).