Professional Remote Help for Port St Lucie, Florida Networks from World-class Consultants
Small companies have traditionally been overlooked by major IT service firms. Many small businesses allow themselves to become dangerously dependent on freelance consultants or small consulting firms who don't have the bandwidth or comprehensive skill sets to react quickly or efficiently to technical emergencies. Other small businesses turn to mass-market support firms that employ personnel trained to provide by-the-numbers solutions to common problems but who are missing the background and versatility to handle the diversity of environments and lack of standards typical of small company information systems.
Progent's time-tested approach to providing affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified network consulting firms in the country. Progent has provided remote support to small businesses in every state in the country (See Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. This can save money and help meet schedules for major projects like software development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.
Progent can in addition provide access to accredited consultants to assist your business to design and implement a sensible cloud strategy.
Main IT Areas Serviced by Progent for Business Networks in Port St Lucie, Florida
Progent offers the support of accredited consultants for all facets of information technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:
Service Delivery Options for Port St Lucie, Florida Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity records, reliable follow-through, and tight expense control across a range of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information about Progent's remote network support expertise.
- Onsite Support
Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's in-person network service.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for small and midsize companies who require prompt and reliable support from a professional Helpdesk with efficient telephone support, remote troubleshooting tools, and enough technical depth for all needed escalation. Because smaller businesses usually have tight IT funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business computer systems stay productive. Learn more details about Progent's Helpdesk outsourcing services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, customization and support for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, longer term initiatives like business information software programming and support, database application programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services like disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the gear of many of the world's largest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's servers in a setting that not only delivers the top degree of availability and expandability but that is also simple for clients to transfer to another service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving world-class availability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can support the multi- OS and non- standardized environments typical of small businesses, and keeps ownership of the software in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for network information protection and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful array of benefits to customers wishing to increase the business value of their IT network within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of IT service, performing a broad variety of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested approaches for solving real-world network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size bills for fast fixes. Another benefit of by-the-minute pricing is that you will not be tempted to permit simple issues to fester until they grow into major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to each customer. The practice of documenting and organizing support records allows more effective service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal IT personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
If your Port St Lucie, Florida business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).