Affordable Network Support from Microsoft certified Experts for Companies in Port St Lucie, FL
By offering world-class know-how when you require it, making available specialized expertise for key business applications, providing high-value services like virtual server hosting, invoicing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your information system and reduce service costs. Progent recognizes that network security, reliability, and efficiency are just as critical to small companies as to large enterprises but that smaller organizations don't have the economy of scale to invest heavily in information technology and internal service staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's capability to provide the IT support expertise your business requires whenever you require it and at a cost you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service staff. Co-sourcing can cut costs and minimize technical risks for major projects like software programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to help your company to plan and implement a sensible cloud strategy.
Main Practice Areas Supported by Progent for Port St Lucie, Florida Businesses
As a Microsoft-certified Partner IT service firm with a large team of Cisco CCIE network consultants and Apple certified engineers, Progent offers urgent troubleshooting and affordable remote consulting to Port St Lucie, FL small businesses for a broad range of computer technologies including:
Support Delivery Alternatives for Port St Lucie, Florida Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing network support is based on the Call Center structure common to big IT support groups. Progent's Contact Center Service Model promotes fast support, thorough activity records, consistent follow-up, and tight expense monitoring across a range of IT service delivery modes that include online repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and repair network problems without the expense or time loss of travel for onsite support visits. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's online network support services.
- Onsite Service
Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: in-person service professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more about how and why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business applications such as accounting, operations, reporting, CRM, and productivity suites. Progent can help with one-time projects including site moves and major system upgrades, longer term projects such as business analytics application programming and customization, database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of dependability, security, and recoverability than is feasible with the class of internal data center that is practical for the majority of small businesses. Since Progent uses the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can save you the investment in creating and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems are consistently archived and available for full and rapid recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also simple for clients to transfer to another service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the multi- platform and non- standardized networks typical of small businesses, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote support to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for network information security and incident reporting.
The scope and size of Progent's engineering staff offer a powerful set of advantages to customers wishing to increase the business value of their IT system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of IT service, performing a wide variety of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with proven methods for fixing real-world network problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity does away with king-size bills for quick solutions. An additional benefit of by-the-minute pricing is that you won't be tempted to permit incipient issues to fester until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by every consultant to every client. The practice of detailing and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who employ in-house IT personnel gain when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
In case your Port St Lucie, Florida business needs to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).