Professional Online Troubleshooting for Port St Lucie, Florida Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been overlooked by large network service firms. Some small businesses allow themselves to grow overly reliant on freelance engineers or small support firms who lack the size or comprehensive knowledge to react promptly or effectively to network emergencies. Other small businesses turn to giant service firms that employ technicians able to offer standardized solutions to ordinary issues but who do not have the experience and versatility to deal with the variety of environments and lack of standardization that characterizes small business information networks.
Progent's time-tested approach to providing affordable and effective technical service to small companies has made Progent among the premier Microsoft-certified network service firms in the industry. Progent has delivered online help to businesses in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house IT service group. Co-sourcing can save money and minimize technical risks for big projects like software programming, business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to help your business to design and execute your cloud strategy.
Main Areas of Expertise Supported by Progent for Business Networks in Port St Lucie, Florida
Progent's nationwide group of certified consultants provides assistance for virtually all aspects of network systems deployed by businesses of any size. Technologies supported by Progent in Port St Lucie include:
Support Delivery Options Available for Port St Lucie, Florida Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service documentation, reliable follow-through, and strict expense control for an array of network support delivery options that include remote repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix network issues without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote network troubleshooting services.
- Onsite Service
Progent offers on-site technical support for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to deliver small companies the ideal combination: onsite support professionals when you need them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details about why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. To learn more, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies affordable availability of world-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtualization solutions, plus configuration, programming and support for small business applications including accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as office relocations and massive system migrations, extended projects such as management analytics software development and support, database application development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like data restoration and virus cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of reliability, security, and performance than is possible with the class of internal data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the investment in creating and maintaining the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems and data files are regularly archived and available for full and rapid recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition convenient for customers to transfer to a different support provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit businesses with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the multi- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with advanced security programs like SIEM solutions to help enterprises meet business guidelines and government requirements for IT data security and reporting.
The breadth and size of Progent's engineering staff offer a unique array of benefits to organizations wishing to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the front lines of IT service, performing a wide range of IT tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for repairing real-world IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity does away with major bills for quick fixes. Another advantage of granular invoicing is that your company are not tempted to allow simple problems to stay unaddressed until they grow into major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by each staff member to each customer. The discipline of documenting and organizing support records allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize independent service providers or who maintain in-house IT personnel gain when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Port St Lucie, Florida company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).