Port St Lucie, FL Remote Help from World-class Computer Network Service Consultants
Progent's computer network support services can provide your Port St Lucie, FL company budget-friendly and reliable support from enterprise-class consulting engineers. By providing IT consulting service when you require it, providing advanced expertise for mission-critical technologies, offering value-added services such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Port St Lucie, Florida business an affordable solution for optimizing the business value of small business information systems. If you maintain an onsite system, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and manage a reliable and secure information network and to benefit from quick access to the experienced support typically restricted to corporations who can set up a sizeable internal information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network service group. Co-sourcing can save money and help meet schedules for major projects such as application programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your company to plan and implement your cloud strategy.
Core Areas of Expertise Serviced by Progent's Consultants for Companies in Port St Lucie, Florida
Progent's nationwide group of industry certified support professionals provides assistance for virtually all aspects of information systems found in organizations of any size. Technologies served by Progent in and around Port St Lucie include:
Service Delivery Options Available for Port St Lucie, Florida Companies
Progent offers a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, and network management. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity documentation, reliable follow-through, and tight expense monitoring across an array of network service delivery modes that include online troubleshooting, onsite support, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix network problems without the cost or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to handle most IT problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's remote network support expertise.
- Onsite Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and training for small business applications including accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and massive software migrations, extended initiatives such as business reporting application development and support, database software programming and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency response such as data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another support firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can handle the multi- platform and non- standardized environments common with smaller businesses, and retains control of the licenses in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and statutory regulations for IT data protection and incident reporting.
The scope and depth of Progent's consulting staff bring a unique array of advantages to companies wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just world-class technical help, but also a consultant with field-tested methods for fixing actual IT problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size invoices for quick fixes. Another benefit of by-the-minute invoicing is that clients are not tempted to allow less critical problems to stay unaddressed until they grow into major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of detailing and archiving support records allows more efficient support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Port St Lucie, Florida company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).