Port St Lucie, FL Remote Help from World-class Network Troubleshooting Experts
Progent's computer network tech support services can deliver your Port St Lucie, FL business low cost and dependable support from world-class IT engineers. By delivering network consulting help when you need it, providing advanced knowledge for mission-critical applications, offering value-added support such as 24x7 network monitoring, and charging only for services you receive, Progent offers your Port St Lucie, Florida company an affordable solution for optimizing the business value of small business information systems. Whether you have a local datacenter, rely on cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to build and maintain a reliable and safe information system and to benefit from quick availability of the experienced help usually available only to businesses who can maintain a large in-house information technology organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the skills of your internal network support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application development, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your business to plan and execute your cloud computing strategy.
Primary Technologies Serviced by Progent for Office Networks in Port St Lucie, Florida
Progent provides the support of qualified consultants for all aspects of network technology found in small and midsize companies. Technologies serviced by Progent include:
Support Delivery Options for Port St Lucie, Florida Companies
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity records, reliable follow-through, and strict cost control for an array of IT support delivery modes that include remote repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software issues without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup process for new customers to address urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application developers. The wait time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Help Desk Services are designed for small and midsize companies who need fast and reliable support from a professional Help Desk with efficient telephone assistance, online repair tools, and sufficient technical strength for full escalation. Since small and midsize businesses typically have tight information technology budgets and can provide scant executive attention for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business computer networks stay productive. Learn more details about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop network design, virtualization solutions, plus configuration, customization and training for small business programs including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major system migrations, longer term projects such as business information software programming and customization, database software development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher levels of dependability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same facilities that host the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain current, protection and performance is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in an environment that not only provides the highest degree of availability and extensibility but that is also simple for clients to transfer to another service provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can support the multi- platform and non- standardized networks common with smaller businesses, and retains control of the licenses in the client's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Port St Lucie, Florida Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate network support allow small and midsize businesses to avoid the pitfalls related to excessive reliance on small support firms or freelance engineers.
Teaming with Progent enables your small business to:
- Avoid Excessive Dependence on Individual Support Consultants
For network support, smaller companies sometimes depend excessively on independent consultants. Though individual support providers have lower expenses than larger support firms and can typically charge nominally smaller fees, they are occasionally unable to respond rapidly to urgent situations. If a freelance engineer is busy with different client, sick, on travelling, or in class, the lack of replacement personnel may require your business to wait for assistance in case of a crisis. As your company expands, system unavailability or problems with line-of-business applications become more expensive. The money you believed you were conserving on a freelancer can be eaten up quickly because of lost output. Also, when freelance engineers encounter new problems, the unavailability of a big engineering group to fall back on for assistance forces them to learn in place while your company ends up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Advanced Information Technology Issues
Many smaller service firms or independent engineers focused on small company network support are capable of providing routine solutions but don't have the seasoning to work cost-effectively with complex network infrastructures that have a variety of operating systems, many offices, VoIP implementations, remote clients, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large staff of specialists can benefit your small business because big-company environments are inherently complicated, support problems require in-depth understanding of in many technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for industry-tested best practices.
- Build a Solid Foundation for Seamless Growth
Small businesses typically start with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of band-aid fixes often get piled on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. These networks need proper assessment, intelligent business analysis, and in-depth experience to migrate to an IT environment that will act as the solid basis to meet critical business needs and support future growth.
- Work with Solution Consultants, Not Resellers
Smaller companies need guidance and education to work through an ever more complicated maze of technology alternatives offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match technical support with the real needs of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a customer.
How to Contact Progent
If your Port St Lucie, Florida business wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).