Quick, Affordable Online Network Support for Port St Lucie, Florida Small Businesses
For over two decades, Progent has focused on providing enterprise-quality IT support to customers who have small-company budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office network, sophisticated remote repair technology, a large pool of engineers certified in a broad array of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-up, a global team of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving technical problems in the shortest time and at the least cost to customers.
For larger businesses, Progent offers co-sourcing services to supplement the skills of your internal IT service personnel. This can reduce expenses and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to accredited experts to assist your business to plan and execute your cloud computing strategy.
Core Technologies Supported by Progent for Business Networks in Port St Lucie, Florida
Progent offers the services of qualified consultants for all facets of information technology found in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives Available for Port St Lucie, Florida Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and IT management. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive service documentation, consistent follow-up, and strict cost monitoring across an array of IT support delivery options that include online troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's online computer support expertise.
- On-site Service
Progent offers onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's online service experts to give small and midsize companies the optimal solution: onsite service technicians when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems. To learn more, see Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system consulting, virtualization solutions, plus configuration, customization and support for small business programs such as financials, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office moves and major system upgrades, longer term initiatives like management reporting application development and support, database software development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL to provide small companies with greater degrees of availability, security, and performance than is feasible with the type of internal data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition simple for customers to migrate to a different service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT data security and reporting.
The breadth and size of Progent's engineering staff bring a powerful array of benefits to clients trying to increase the business value of their IT network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the forefront of network service, performing a broad range of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This means that you get not just expert technical skills, but also a consultant with proven methods for resolving real-world IT problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big invoices for quick fixes. An additional advantage of by-the-minute invoicing is that you will be less inclined to allow less critical issues to stay unaddressed until they grow into big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain internal support staffs gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Find out additional information about Progent's knowledge transfer services.
In case your Port St Lucie, Florida business wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).