Expert Online Support for Port St Lucie, Florida Computer Networks from World-class Consultants
Small businesses have traditionally been overlooked by major IT service firms. Some small companies allow themselves to grow dangerously dependent on freelance engineers or small support organizations who don't have the size or comprehensive knowledge to react promptly or efficiently to network crises. Other small businesses resort to giant support firms that employ personnel able to provide by-the-numbers fixes for ordinary problems but who are missing the background and technical scope to handle the diversity of configurations and absence of standards that characterizes small business IT systems.
Progent's proven approach to delivering affordable and successful network service to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the country. Progent has delivered online help to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to assist your business to design and execute your cloud computing strategy.
Main Products and Technologies Supported by Progent for Business Networks in Port St Lucie, Florida
Progent's nationwide team of world-class support professionals provides help for virtually all aspects of network systems used by businesses of all sizes. Technologies served by Progent in Port St Lucie include:
Service Delivery Alternatives for Port St Lucie, Florida Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, and IT administration. Progent's model for providing network support is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive service documentation, dependable follow-through, and strict cost monitoring across a range of IT service delivery alternatives that include remote repairs, onsite support, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of in-person service calls. The experience of Progent's IT engineers allows them to resolve most IT problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup process for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small businesses the ideal combination: onsite service professionals when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The wait time for on-site service calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about how to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security consulting, high availability it system engineering, virtual server strategies, plus configuration, programming and training for business software including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including office moves and major software migrations, longer term projects such as management information software development and customization, relational database application development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for clients to migrate to a different service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains control of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Port St Lucie, Florida Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise network consulting enable small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed service organizations or freelance consultants.
Working with Progent enables your business to:
- Prevent Over Reliance on Individual Support Consultants
For IT services, small businesses sometimes depend excessively on freelance engineers. Although freelance support engineers have lower overhead than larger IT service organizations and can typically bill apparently smaller fees, freelancers are sometimes unable to react quickly to urgent network problems. If a freelance consultant is occupied with another client, ill, on travelling, or in training, the lack of replacement personnel may require your company to go without help during an emergency. As your company grows, network unavailability or problems with critical programs become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast because of lost output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big engineering team to fall back on for help forces them to train with the meter running while your company ends up footing the bill for their continuing training.
- Have Access to Expertise in Sophisticated Network Solutions
Many smaller support firms or freelance engineers specializing in small company IT support are capable of providing connect-the-dots fixes but lack the background to deal cost-effectively with complex network configurations that have mixed operating systems, many sites, VoIP systems, remote clients, interconnected accounting and operational software, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive group of experts can be valuable to your company because enterprise networks are characteristically complicated, integration problems demand thorough knowledge in many technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-tested processes.
- Create a Firm Foundation for Seamless Growth
Small companies typically begin with an IT system cobbled together on a tight budget. Without a strong architecture, a sequence of ad hoc repairs commonly get tossed onto of a weak structure. As a company grows, reliability and scalability problems can undermine the productivity of the business. These environments need proper evaluation, intelligent business planning, and in-depth experience to migrate to an IT environment that will provide the solid basis to meet critical business needs and support downstream expansion.
- Partner with Solution Providers, Not Product Resellers
Smaller companies need guidance and education to work through an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. They do not need a network engineer or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services exclusively. This allows Progent to match consulting support services with the real interests of customers. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the true requirements of a small business.
How to Contact Progent
In case your Port St Lucie, Florida business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).