Affordable Computer Help from Microsoft certified Experts for Businesses in Port St Lucie, FL
By delivering professional support when you need it, providing in-depth expertise for critical business applications, offering high-value services such as virtual data center hosting, billing only for services delivered, and charging no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and minimize service costs. Progent understands that information system security, reliability, and performance are just as important to small businesses as to large corporations but that smaller organizations don't have the leverage to spend heavily in information technology and in-house support groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's ability to deliver the IT support your company requires when you require it and at prices you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT service staff. Co-sourcing can reduce expenses and help meet schedules for major projects such as software programming, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.
Progent can also offer access to accredited experts to assist your business to plan and implement your cloud strategy.
Core Products and Technologies Serviced by Progent for Businesses in Port St Lucie, Florida
Progent provides the services of certified experts for all facets of network technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Port St Lucie, Florida Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast support, thorough activity records, consistent follow-up, and strict cost monitoring across an array of network service delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix network issues without the expense or delay of on-premises support visits. The experience of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more details concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. To learn more, refer to Help Desk Services.
- IT Consulting Services
Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and support for small business software such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects including office moves and massive system upgrades, extended projects such as business reporting application development and support, relational database application development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus removal.
- Application Hosting
Progent can host critical business applications like Exchange Server and MS SQL in order to provide small companies with higher levels of availability, protection, and recoverability than is feasible with the class of internal data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems are consistently archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition convenient for clients to migrate to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can support the multi- platform and non- standardized networks typical of small companies, and retains control of the software in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for network data security and reporting.
The scope and size of Progent's consulting team offer a unique set of advantages to organizations wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the forefront of IT support, performing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not only expert technical skills, but also a consultant with proven approaches for repairing real-world IT problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids king-size invoices for quick fixes. An additional advantage of by-the-minute billing is that customers are not inclined to allow minor issues to fester until they grow into major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to each client. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Port St Lucie, Florida company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).