Immediate, Affordable Online Computer Network Help for Port St Lucie, Florida Small Companies
For more than two decades, Progent has focused on delivering enterprise-class computer support to clients who have small-company IT budgets. Progent has developed a unique service system that features a streamlined, seamless virtual office network, custom online repair tools, a substantial pool of engineers accredited in a broad array of IT practice areas, a Help Desk service model that maximizes responsiveness and guarantees follow-up, a global group of remote service experts, in-person service availability for the majority of most zip codes in the United States, and a corporate culture committed to resolving network issues in the shortest time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer access to certified consultants to assist your company to plan and execute a sensible cloud strategy.
Key Technical Areas Supported by Progent for Businesses in Port St Lucie, Florida
Progent's group of industry certified engineers provides assistance for all aspects of network technology deployed by companies of any size. Technologies served by Progent in and around Port St Lucie include:
Service Delivery Options for Port St Lucie, Florida Companies
Progent has a variety of options for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's model for providing IT support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive activity records, reliable follow-through, and tight cost monitoring for an array of IT service delivery modes that include remote repairs, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of network problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's remote network support expertise.
- On-site Support
Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to give small companies the ideal combination: onsite service professionals when you require them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Helpdesk Services are designed for all companies who need prompt and dependable support from an online Help Desk with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically are constrained by limited information technology budgets and can spare little executive attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business information systems are always productive. Read more concerning Progent's Contact Center services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network design, server virtualization solutions, plus configuration, programming and support for small business programs including financials, operations, reporting, sales automation, and productivity suites. Progent can help with one-time projects such as site moves and major software migrations, longer term initiatives such as management analytics software development and customization, database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and MS SQL to provide small companies with higher levels of reliability, security, and recoverability than is possible with the type of internal data center that is realistically affordable for the majority of small businesses. Since Progent uses the same facilities that support the gear of many of the world's largest IT companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also simple for customers to migrate to a different support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can support the mixed- OS and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the client's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system protection and can help with advanced security projects like SIEM solutions to help enterprises meet industry standards and statutory mandates for network information protection and reporting.
The scope and size of Progent's engineering team bring a unique array of benefits to organizations trying to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, at the forefront of network support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for fixing actual IT problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for quick fixes. An additional benefit of by-the-minute billing is that you are less tempted to permit incipient issues to stay unaddressed until they become big problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each consultant to every client. The discipline of detailing and archiving support records allows more efficient support and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Small businesses who work with freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
Find out more details about Progent's knowledge transfer services.
In case your Port St Lucie, Florida business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).