Wireless Technology Consulting

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most popular products for achieving location-independent access to email, calendars, web programs, and other critical business information. Progent offers Portland, Oregon businesses the expertise of BlackBerry-premier consultants who can assist companies to maintain their BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the sophistication of small business networks has increased, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for businesses of any size, successful deployment and maintenance of RIM BlackBerry solutions has become more difficult. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small businesses often turn to external support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to design, administer, and repair BlackBerry solutions economically and effectively, eliminating the requirement for an internal BlackBerry solutions expert and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of experience, coupled with Progent's efficient online support model, gives small companies an economical solution for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize mobile applications, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered quickly and safely.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.

Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry smartphones, offering a single solution for handling key jobs such as device installation, updates, and retirement while also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange, Groupwise, or Lotus messaging platforms and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server offers a variety of security options starting with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also allows great flexibility in selecting levels of security to match the special needs of your network. Progent's BlackBerry certified consultants can assist you to choose advanced security functions and enable them wirelessly. Samples of these over-the-air configurable security features are:

• Disable a BlackBerry smartphone
• Erase information from a missing or stolen BlackBerry smartphone
• Lock out Bluetooth
• Enable internal protection against malicious attacks

BES Server also offers flexibility in determining how to keep mobile users from installing or executing unsecure or unauthorized software. Progent can assist you to select protective processes like:

• List precisely which programs are allowed on the device
• Prevent external applications from using persistent storage on the BlackBerry device
• Determine which resources third-party applications can use on the device
• Limit the kinds of access external programs running on the BlackBerry device can initialize
• Prevent all external applications from being loaded or run on the BlackBerry smartphone

Progent's Online BlackBerry-premier Technical Support is Fast and Economical
For companies in Portland, Oregon who want quick and economical help from a certified RIM BlackBerry consultant, Progent provides effective remote assistance from a veteran support team who have provided network solutions to organizations in every state in the United States. (See Progent's customer testimonials.)

Remote consulting services eliminates travel costs and enables specialists to fix problems rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have earned accreditations in the entire range of BlackBerry technologies and offer professional help in areas including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a secure, high-availability system architecture for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs assessment, solution design, deployment strategy and implementation, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to create a wireless environment that meets your information technology budget and supports your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry BES Server, help your organization to determine which management model and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions about options for software versions, processors and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry expert can assist your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security specialists to perform network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Support from a BlackBerry-Certified Professional
If you wish to ask Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.