Consulting Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were at one time one of the most popular solutions for maintaining mobile access to messaging, scheduling, web-based applications, and other vital business data. Progent can provide Portland, Oregon companies support from BlackBerry-premier experts who can help organizations to maintain existing BlackBerry environments or migrate smoothly to a modern mobile platform.
As the complexity of small business IT technology has expanded, and as the demand for world-class protection, dependability, and recoverability has become the norm for businesses of any size, effective deployment and support of BlackBerry technology has grown increasingly challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small businesses often turn to external consulting professionals who offer expertise in BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the need for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient remote support capabilities, gives small businesses an affordable alternative for integrating BlackBerry technology productively into their information network.
Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that are right for your business, develop custom mobile applications, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and safely.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a single platform for handling critical jobs like device installation, upgrades, and retirement and offering a strong infrastructure for security and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and supports over-the-air synchronization.
BES Server features a variety of security options starting with advanced encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can assist your company to choose advanced security features and enable them remotely. Samples of these over-the-air configurable security features include:
- Lock down a device
- Wipe information from a missing or stolen BlackBerry smartphone
- Disable Bluetooth functionality
- Enable built-in defenses against malware
BlackBerry Enterprise Server also provides flexibility in determining ways to keep BlackBerry users from installing or executing unsecure or unauthorized code. Progent can assist you to choose protective processes like:
- List precisely what applications are allowed on the device
- Prevent external applications from allocating non-volatile memory on the BlackBerry device
- Select what resources external programs can use on the BlackBerry smartphone
- Restrict the types of connections third-party software running on the BlackBerry device can establish
- Prevent all external applications from being loaded or executed on the BlackBerry device
Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded certifications from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can also assist your business to resolve a wide range of problems concerning synchronization, device recognition, email reconciliation, web access, mobile connectivity, IM, desktop software installation, and Desktop Redirector.
As a top innovator in delivering nationwide remote technical assistance for small office networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses at a minimum and, by resolving problems quickly, improves the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.
Progent's BlackBerry engineers can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry BES environment and assist you to define and install appropriate security options.
Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry engineer has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports based on SNMP results.
Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements analysis, system design, installation strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to design a wireless system that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help you to determine which administration model and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices about alternatives for software versions, processors and storage, network topology, and application configuration.
To optimize system security, Progent's BlackBerry-certified expert can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.
Contact Progent for Support from a BlackBerry-Certified Expert
To get in touch with Progent about engineering help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.