Fast and Affordable Remote Troubleshooting for Portland Information Networks
For companies located in Portland or anywhere in the state of Oregon, Progent offers remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls use up minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating system outages and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike typical online support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for remote consulting and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your company's environment remotely without violating corporate security.
Progent's proven customer support reporting application keeps thorough histories for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of all help delivered to each client by every consultant. This database of issues and responses is stored as a quickly accessible support knowledge base that permits Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists can come up with the most efficient solutions quickly.
Online technical services provided by Progent to clients in Portland and anywhere in the state of Oregon include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs can resolve even the most challenging issues surrounding network design, integration, maintenance, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs offer exceptional value because their depth of expertise enables them to find solutions for problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of sophisticated on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and repair.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking devices by offering consulting services such as:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security solutions to enhance the immunity of your Windows, macOS and OS X, Linux environment against assaults or help your business to recover rapidly following a serious penetration. Security support services offered by Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that incorporate Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help analyzing anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Portland Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Portland or anywhere in the state of Oregon instant contact with a reliable network service group with years of background providing telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a crucial driver of company efficiency, and Progent's target is to resolve and not simply track IT problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, customization, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Portland, or anywhere in the state of Oregon, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT maintenance is proactive and automated. By anticipating looming issues before they cause crashes, remote monitoring can minimize disruptive and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that incorporate a variety of platforms.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Portland or anywhere in the state of Oregon, Progent's online computer support specialists are ready to provide expert and cost-effective IT support the instant your organization has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Portland company deals with a local freelance consultant or maintains an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to resolve sudden system crises or especially tough integration problems.
Advantages of Progent's IT Support for Organizations in Portland
Progent's online support services enable your Portland organization to have the benefits of on-call, expert network support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by being increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local IT resources
For most organizations in Portland and throughout Oregon, nearby computer support resources, whether represented by outside consultants or an in-house IT staff, can take care of typical network problems. On the other hand, IT crises may strike when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call support specialists give you a convenient, quick, and economical solution to supplement your regular resources and to transfer useful knowledge to improve your ability to resolve downstream issues locally.
- Less Dependence on Individual Service Providers
For IT support, smaller offices commonly rely on independent freelance service providers. While independent service people have less overhead than larger service companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system stays up and running.
- Create a Solid Foundation for Smooth Growth
Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid repairs can get piled on top of an unstable foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. These badly built environments need careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can provide the stable foundation to handle critical business demands and simplify downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller offices need guidance and technical training to negotiate an ever more complex array of product alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the best interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT knowledge, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to every client. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.