Immediate Remote Support for Portland Computer Systems
For organizations in Portland or anywhere in Oregon, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools required to resolve most information system problems rapidly. Efficient support lowers direct costs since solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by reducing or eliminating network outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick repairs somehow end up as major bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to link to your computer system remotely without violating system security.
Progent's advanced customer support database system keeps extensive documentation describing the support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of support delivered to each customer by every consultant. This history of problems and solutions is structured as a conveniently searchable support database that allows Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's online service experts can determine optimal resolutions promptly.
Online support services provided by Progent to companies in Portland and anywhere in the state of Oregon include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist your company to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most complex issues encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise permits them to solve problems quickly. In common instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via state-of-the-art remote support tools to provide fast, safe, and affordable analysis and repair.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of networking devices by offering consulting services that include:
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate rapidly following a serious breach. Security solutions available from Progent include: thorough data security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad array of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Portland Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Call Center software to handle the special demands of your business, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources to handle high-demand situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk team of experienced information technology experts offers your workers in Portland or anywhere in the state of Oregon rapid communication with an effective network service group with years of background offering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a key driver of company productivity, and Progent's goal is to fix rather than simply record technical problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group can supply online professional engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Portland, or anywhere in the state of Oregon, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By exposing potential issues before they cause crashes, remote monitoring can head off stressful and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by multiple platforms.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Portland or anywhere in the state of Oregon, Progent's phone-based network support specialists can deliver expert and economical system help the instant your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Portland company has a local freelance consultant or employs an in-house organization that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to solve sudden network crises or particularly tough integration projects.
Features of Progent's Online Computer Services for Portland
Progent's online support, remote troubleshooting, system security expertise, and system management services offer companies in Portland or anywhere in the state of Oregon the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Portland and is also ideal for customers in more remote areas of Oregon that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers online help on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for online support and imposes no periodic subscription fee for support services delivered during regular business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers access to authorized professionals with experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise in critical business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop resource for network generalists and application experts, Progent can deliver timely, affordable, and thorough IT solutions that fit the special requirements of your company.
- State of the Art Remote Connectivity Tools
Secure online access permits Progent's support experts to observe precisely what your users see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive onsite visit. Cutting-edge online connectivity software and experienced technicians together allow Progent to repair most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Availability
For organizations with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained organizations whose workers need immediate access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, refined remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the forefront of network service, executing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.