Immediate Online Support for Portland Oregon Networks
For businesses in Portland Oregon, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve most network issues quickly. This lowers direct expenses because solutions require fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where quick repairs manage to turn into major tabs. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and proven processes that ensure the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to link to your computer system remotely without violating system security.
Progent's powerful service reporting system includes extensive records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance delivered to each customer by any Progent engineer. This history of trouble tickets and responses is organized as a quickly searchable internal database that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with the best solutions in the least time.
Remote technical services offered by Progent to clients in Portland Oregon include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to help you business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and certifies an individual's network technology skills at the master level. CCIEs know how to deal with the most challenging challenges surrounding network design, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to resolve problems quickly. In many cases, less seasoned consultants can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your environment using state-of-the-art remote troubleshooting technology to provide efficient, safe, and economical diagnosis and repair.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs offer assistance with all of Cisco's top-selling family of infrastructure appliances. Cisco networking support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive data security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; installing firewalls; designing safe architectures for remote and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies such as system architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux-based environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote help troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Portland Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Portland Oregon rapid access to a large network service resource with extensive background offering telephone-based help and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key contributor to company success, and Progent's policy is to solve instead of merely record technical problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply remote professional engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Portland Oregon online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your computer support is proactive and automated. By uncovering potential problems before they grow into downtime, system monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that support a variety of OS platforms.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Portland Oregon, Progent's online computer support engineers can provide effective and economical IT help the moment your business has to have it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Portland business has a local independent support technician or employs a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden network crises or especially tough integration problems.
Benefits of Progent's IT Support for Companies in Portland Oregon
Progent's remote technical help services allow your Portland business to realize the advantages of on-call, expert network support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by being more available, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your local support resources
For most organizations in Portland Oregon, local computer service providers, whether represented by independent consultants or an in-house IT staff, can resolve the majority of network problems. However, serious problems can strike when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite support people. In these situations, Progent's on-call support specialists provide an easy, quick, and affordable solution to augment your local resources and to convey valuable information to increase your ability to handle downstream issues locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller companies commonly depend on independent freelance service providers. Although independent service people have less overhead than big service firms and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of reserve help may require your business to go without assistance during an IT crisis. As your business grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support experts to insure your network is always available.
- Create a Solid Foundation for Smooth Growth
Companies typically start with an IT system implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. These poorly designed environments need proper analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture that can provide the stable foundation to handle critical business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller businesses require advice and technical training to navigate through an increasingly complex maze of product options available for accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical expertise with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.