Fast Remote Technical Support for Portland Networks
Fast Remote Support for Portland NetworksFor organizations in Portland or anywhere in the state of Oregon, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent value because they possess the practical background and are equipped with the advanced technology required to resolve the majority of information system problems quickly. This lowers direct expenses because solutions require minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike typical remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick fixes manage to end up as large bills. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized technologies and field-proven processes that permit the maximum level of effectiveness for online consulting and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to communicate with your company's environment without compromising system security.

Progent's proven service reporting application includes thorough histories of all service that Progent's customers have received. Progent's team consultants have access to the records of all help delivered to each Progent customer by any Progent consultant. This database of problems and fixes is organized as a readily retrievable support knowledge base that enables Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to vendors' internal product engineers so Progent's online service specialists can find the most efficient solutions promptly.

Online support services provided by Progent to businesses in Portland and anywhere in the state of Oregon include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Call Center software products to meet the particular needs of your corporation, or providing occasional online personnel to work with your internal Call Center resources during unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals offers your workers in Portland or anywhere in the state of Oregon rapid contact with an efficient network service group with extensive background offering phone help and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a solid contributor to business performance, and Progent's aim is to fix and not merely report technical issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating emerging problems before they evolve into downtime, proactive monitoring can minimize inconvenient and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a variety of operating systems.
How Your Portland Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Portland or throughout the state of Oregon, Progent's phone-based network support specialists can provide professional and economical system support the instant your organization requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Portland business relies on a regular freelance consultant or employs a full time IT staff that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Portland
Progent's online IT consulting services allow your Portland business to realize the benefits of immediate, expert network support without the cost of maintaining an in-house IT staff. Your information system will derive added business worth by becoming more available, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most businesses in Portland or anywhere in Oregon, local network support providers, whether represented by independent consultants or an internal IT staff, can deal with the majority of network problems. However, major troubles can occur when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call service professionals offer a convenient, fast, and economical solution to augment your local resources and to pass on valuable information to improve your capability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. Although independent service people carry less internal costs than larger service organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your network expands, network downtime and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service experts to insure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, stability and expandability problems can impede the success of the organization. Such badly built systems need careful analysis, smart strategic planning, and extensive IT expertise to evolve to a network architecture able to offer the solid foundation to handle critical business requirements and simplify future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a network engineer who is trying to sell a certain vendor's technology. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network support, executing a broad range of technical tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.