Greater Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Portland Metro Area.
Progent locations in the Greater Portland Metro Area
Immediate Online Help for Portland IT Networks
For organizations in Portland or anywhere in the state of Oregon, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online support engineers provide excellent value because they possess the practical background and are equipped with the advanced technology necessary to resolve most network issues quickly. This reduces immediate costs because solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed just for the services that you receive. Unlike typical remote service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick solutions manage to end up as big bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes which allow the maximum level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to access your system remotely without compromising network security.
Progent's proven technical support database application maintains extensive documentation for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of services rendered to each client by every engineer. This database of issues and responses is structured as a conveniently exploitable support database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote service experts are able to determine optimal solutions quickly.
Online support services provided by Progent to companies in Portland and throughout the state of Oregon include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified remote service experts offer computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist your company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and indicates a consultant's technical knowledge at the master level. CCIEs know how to handle even the most stubborn challenges occurring in network planning, deployment, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience permits them to solve problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system by means of the latest on-line troubleshooting technology to perform efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of networking products. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs consulting support, Cisco wireless controllers consulting, Cisco Security and VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to clean up rapidly following a damaging penetration. Security support services available from Progent cover in depth information security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad spectrum of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Portland Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the resources to build and maintain an in-house Call Center but who need fast access to a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center application software to meet the particular demands of your company, or adding temporary phone support personnel to supplement your in-house Help Desk resources during demanding scenarios like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Portland or anywhere in the state of Oregon instant access to a large support resource with years of experience providing telephone-based support and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's goal is to solve rather than merely record technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides online professional consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, customization, and training services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Portland, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting possible problems before they result in crashes, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by multiple operating systems.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Portland or anywhere in the state of Oregon, Progent's online computer support engineers are ready to provide professional and affordable system help the moment your company requires it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Portland office has a regular freelance consultant or employs a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to solve unexpected system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in Portland
Progent's remote network troubleshooting services allow your Portland organization to enjoy the advantages of timely, world-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your local IT resources
For most companies in Portland or anywhere in Oregon, local computer support providers, whether consisting of freelance consultants or an internal maintenance staff, can solve the majority of technical problems. However, IT crises might occur when your regular resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call support specialists offer a convenient, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to improve your ability to deal with downstream issues in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller offices commonly depend on individual freelance service providers. While independent consultants have less overhead than larger consulting companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may require your company to go without assistance during an emergency. As your business expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system stays available.
- Build a Solid Basis for Smooth Growth
Companies often begin with an IT architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get thrown onto a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. Such badly designed systems need careful assessment, smart long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle vital business demands and simplify future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller businesses need guidance and technical education to navigate through an increasingly complicated array of product options capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is motivated to sell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, at the front lines of IT support, performing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you pay only for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The practice of documenting and archiving service records allows more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.