Fast and Affordable Online Help for Portland Information Networks
For businesses in Portland or anywhere in the state of Oregon, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools needed to solve the majority of network problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick fixes manage to turn into major invoices. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-proven methodologies that ensure the highest level of efficiency for remote consulting and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to communicate with your system without compromising system security.
Progent's powerful service reporting application stores thorough histories for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help provided to every client by every engineer. This archive of trouble tickets and fixes is stored as a conveniently searchable proprietary knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists can arrive at the most efficient solutions promptly.
Online technical support services offered by Progent to businesses in Portland and anywhere in the state of Oregon include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates a person's networking skills at the master level. CCIEs know how to deal with even the most stubborn problems occurring in network infrastructure design, installation, administration, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness since their broad experience permits them to solve problems rapidly. In common instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network via advanced on-line troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions that can bolster the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or help your business to recover rapidly following a serious penetration. Security services offered by Progent cover thorough network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a broad array of computer technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Portland Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of experienced information technology professionals provides your customers in Portland or anywhere in the state of Oregon immediate assistance from an effective technical support resource with substantial experience offering telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a crucial contributor to company success, and Progent's aim is to resolve instead of just report technical problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and training in special business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By uncovering emerging issues before they cause downtime, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a combination of platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Portland or anywhere in the state of Oregon, Progent's online network support engineers can deliver professional and affordable IT help the instant your business needs it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Portland office relies on a local freelance consultant or maintains a full time IT staff that know how to deal with common computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or particularly complex integration projects.
Features of Progent's Remote Computer Services for Portland
Progent's phone support, Internet-based repair, system security expertise, and system management services offer offices in Portland or anywhere in the state of Oregon unparalleled leverage for your support investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Portland and is also ideal for networks in more remote regions of Oregon that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide range of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone support and asks for no ongoing subscription fee for support services provided during regular business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide access to authorized specialists with experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support for specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Design
Amazon MWS Software Design and Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that meet the unique needs of your company.
- Sophisticated Online Access Tools
Secure online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to find fast fixes to issues that could otherwise require a costly onsite visit. State-of-the-art online connectivity tools and expert engineers combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Support for High Network Availability
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical experience, refined support software, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, in the trenches of network service, performing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for applying technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each client. The practice of detailing and organizing support activity allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.