Fast Remote Technical Support for Portland Oregon Information Networks
For organizations in Portland Oregon, Progent provides remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they possess the real-world background and are equipped with the advanced technology required to resolve most network problems rapidly. This lowers immediate expenses since solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. Unlike many online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and field-proven methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to access your company's computer system without breaching corporate security.
Progent's proven technical support reporting application keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of all help rendered to every Progent client by every consultant. This database of anomalies and resolutions is structured as a quickly searchable proprietary knowledge base that allows Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up additional massive support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the best solutions quickly.
Online support offered by Progent to customers in Portland Oregon include:
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn challenges associated with network planning, integration, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value since their depth of expertise enables them to find solutions for problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your computer system using advanced remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure appliances. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs engineering support, Cisco wireless controllers support Services, Cisco VPN and Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can improve the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad array of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help troubleshooting anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Portland Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or revamping your existing one, selecting or enhancing Help Desk Call Center application software to address the unique requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center team to deal with unusually busy events such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of seasoned network consultants gives your computer users in Portland Oregon fast contact with a large support group with substantial background delivering phone consulting and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a solid driver of business success, and Progent's goal is to solve rather than just annotate IT problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Portland Oregon online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT support is proactive rather than reactive. By exposing possible issues before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a variety of operating systems.
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Portland Oregon, Progent's online network support engineers are ready to deliver effective and affordable IT help whenever your organization needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Portland company works with a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle sudden system crises or particularly tough integration projects.
Advantages of Progent's IT Support for Businesses in Portland Oregon
Progent's online support services enable your Portland company to realize the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being increasingly available, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
With most companies in Portland Oregon, nearby computer support providers, whether consisting of outside consultants or an internal IT staff, can handle typical technical problems. On the other hand, major troubles may spring up when local support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service professionals provide an easy, quick, and economical way to augment your regular help and to pass on valuable information to increase your ability to handle future issues in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller companies commonly rely on independent freelance consultants. While freelance service people have less overhead than big service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may require your company to go without assistance during an emergency. As your business grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system is always up and running.
- Build a Scalable Basis for Smooth Expansion
Companies typically start with an information system implemented on a modest budget. Without a proper framework, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the business. Such badly built systems require careful analysis, smart strategic planning, and wide technical expertise to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller companies need advice and technical education to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical background, fine tuned support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a broad range of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.