Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Fast and Affordable Online Support for Portland IT Networks
For organizations located in Portland or anywhere in Oregon, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts offer exceptional leverage because they have the practical experience and have access to the advanced tools needed to solve the majority of information system problems quickly. This reduces immediate costs since service calls use up fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where quick repairs somehow turn into substantial bills. Progent's penchant for handling problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which allow the highest degree of efficiency for remote help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to interface to your system without compromising network security.
Progent's proven customer support database application includes detailed documentation for the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support delivered to every customer by any Progent engineer. This history of issues and responses is organized as a readily accessible internal database that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to vendors' internal product engineers so Progent's remote consulting experts can come up with the most efficient resolutions promptly.
Remote technical support services offered by Progent to businesses in Portland and throughout the state of Oregon include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help you business to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates a person's network technology skills at the master level. CCIEs can resolve even the most challenging problems occurring in network design, installation, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to resolve problems rapidly. In typical cases, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network via sophisticated remote support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure products by offering consulting services that include:
CISSP and ISSAP Qualified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security services that can improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate rapidly after a serious breach. Security support services offered by Progent cover thorough data security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile communication; defending your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide range of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Portland Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for companies who lack the resources to build and maintain an in-house Help Desk Call Center but who want fast access to a dependable Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk Call Center software products to address the special demands of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk team during unusually busy scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced network consultants provides your computer users in Portland or anywhere in the state of Oregon fast contact with a large support group with substantial experience delivering phone support and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a major enabler of company success, and Progent's intent is to resolve and not merely record technical issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Portland, or anywhere in the state of Oregon, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your network support is proactive rather than reactive. By anticipating potential trouble spots before they cause full-scale emergencies, automated monitoring can minimize stressful and costly network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of platforms.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Portland or anywhere in the state of Oregon, Progent's online computer support engineers are ready to provide expert and economical system help the moment your company has to have it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Portland organization works with a local independent support technician or employs an in-house organization that can deal with common computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system emergencies or especially tough integration problems.
Features of Progent's Online Computer Services for Portland
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give businesses in Portland or throughout the state of Oregon unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Portland and is also ideal for networks in more remote areas of Oregon that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for online support and imposes no periodic retainer for services delivered during normal business hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized professionals with skill in designing, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough information technology solutions that address the specific needs of your business.
- State of the Art Online Access Tools
Secure online access allows Progent's service professionals to see exactly what your users see. This makes it possible to find fast solutions to problems that could otherwise demand an expensive personal visit. Sophisticated remote access tools and experienced technicians combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Availability
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, at the forefront of network service, performing a broad range of IT projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to each customer. The practice of documenting and organizing service activity allows more effective service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.