Fast Remote Technical Support for Portland Oregon Information Networks
Urgent Online Consulting for Portland NetworksFor organizations in Portland Oregon, Progent provides remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they possess the real-world background and are equipped with the advanced technology required to resolve most network problems rapidly. This lowers immediate expenses since solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. Unlike many online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and field-proven methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to access your company's computer system without breaching corporate security.

Progent's proven technical support reporting application keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of all help rendered to every Progent client by every consultant. This database of anomalies and resolutions is structured as a quickly searchable proprietary knowledge base that allows Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up additional massive support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the best solutions quickly.

Online support offered by Progent to customers in Portland Oregon include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or revamping your existing one, selecting or enhancing Help Desk Call Center application software to address the unique requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center team to deal with unusually busy events such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network consultants gives your computer users in Portland Oregon fast contact with a large support group with substantial background delivering phone consulting and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a solid driver of business success, and Progent's goal is to solve rather than just annotate IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Portland Oregon online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT support is proactive rather than reactive. By exposing possible issues before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a variety of operating systems.
How Your Portland Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Portland Oregon, Progent's online network support engineers are ready to deliver effective and affordable IT help whenever your organization needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Portland company works with a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle sudden system crises or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Portland Oregon
Progent's online support services enable your Portland company to realize the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Portland Oregon, nearby computer support providers, whether consisting of outside consultants or an internal IT staff, can handle typical technical problems. On the other hand, major troubles may spring up when local support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service professionals provide an easy, quick, and economical way to augment your regular help and to pass on valuable information to increase your ability to handle future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly rely on independent freelance consultants. While freelance service people have less overhead than big service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may require your company to go without assistance during an emergency. As your business grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies typically start with an information system implemented on a modest budget. Without a proper framework, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the business. Such badly built systems require careful analysis, smart strategic planning, and wide technical expertise to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies need advice and technical education to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical background, fine tuned support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a broad range of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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    To provide cost-effective network services for small companies, Progent has developed comprehensive IT outsourcing plans that give small offices quick access to technical expertise without requiring you to hire, educate, and maintain a large full-time IT staff. Progentís IT outsourcing packages give you an affordable alternative for building a protected and reliable environment for your favorite Microsoft Windows office productivity suites including Microsoft Office XP and Microsoft Office 2003.

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    Altaro VM Backup software provides small and mid-size businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also supports cost-effective backup to Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular restore capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of services to assist you to plan, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup.

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    Progent provides clients the services of engineers who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that clients have the right to know that their IT support consultants have accredited training as well as broad practical backgrounds so that Progent's customers can use Progent's service with trust. Often, vendor certifications like the CCIE confers priority for substantially superior vendor assistance than is offered to non-certified consultants, enabling Progent to deliver clients a higher level of computer service. In other cases, major credentials such as CISM or CISSP for network security can aid enterprise clients to show compliance with regulatory requirements by engaging the services of recognized industry professionals.

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    Progent provides consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.

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