Fast and Affordable Remote Help for Portland Computer Networks
For companies located in Portland or anywhere in the state of Oregon, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology needed to resolve the majority of information system problems quickly. This lowers direct expenses because solutions accumulate minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and associated losses due to business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick repairs somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that promote the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to link to your company's network without compromising system security.
Progent's advanced service database system maintains thorough histories describing the service that Progent's customers have received. Progent's team service personnel have access to the details of services provided to each customer by any engineer. This archive of trouble tickets and resolutions is structured as a quickly exploitable support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to come up with optimal resolutions quickly.
Online support services offered by Progent to clients in Portland and anywhere in the state of Oregon include:
Authorized Windows Support
Progent's Microsoft-certified online support professionals can deliver computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to help you business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to resolve the most stubborn issues encountered in network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience enables them to find solutions for problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your environment by means of advanced on-line support technology in order to provide fast, secure, and affordable diagnosis and repair.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity devices. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly following a serious penetration. Security support services available from Progent include: in depth network security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; installing firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide range of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online help diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. The ProSight line of outsourced network management services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Portland Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to assemble and manage an in-house Call Center but who require quick response from a reliable Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or revamping your established organization, identifying or modifying Call Center software to address the unique demands of your business, or adding temporary online staff to supplement your existing Help Desk Call Center resources during demanding scenarios like software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned network consultants provides your customers in Portland or anywhere in the state of Oregon rapid contact with an effective support resource with years of background providing telephone-based support and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a crucial contributor to business success, and Progent's goal is to resolve rather than merely annotate network issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in key business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Portland, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into downtime, remote monitoring can ward off stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a variety of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Portland or anywhere in the state of Oregon, Progent's phone-based network support specialists are ready to provide effective and economical IT support whenever your organization needs it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Portland office has a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to address sudden network emergencies or particularly complex integration problems.
Details of Progent's Remote Network Support for Portland
Progent's phone help, remote troubleshooting, network security consulting, and network management services offer businesses in Portland or anywhere in the state of Oregon the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Portland and is also ideal for networks in more remote areas of Oregon that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online support and asks for no ongoing retainer for services delivered during regular business hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers help from authorized specialists who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Software Programming
Apple Mac Consulting
Amazon MWS Software Design and Programming
By providing a full service centralized resource for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that fit the special requirements of your company.
- State of the Art Remote Access Tools
Secure online connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to produce fast fixes to problems that could otherwise require a costly onsite service call. State-of-the-art online access software and experienced engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High System Availability
For companies with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of IT support, performing a broad range of technical projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during normal business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.