Enlarging your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Portland organization to select the appropriate tools and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Portland, Oregon companies to succeed with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a telecommuter business model, which might be driven by an epidemic or as part of a business continuity plan, can overstretch even a high-performing in-house Call Center. Progent's Call Center services allow organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or edit the status of their active tickets, add details, and upload screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows you to expand your current Call Desk organization by sharing delivery of Support Desk support services seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collaborative support model based on the leading PSA tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your business to provide world-class IT support to your at-home employees, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Portland, Oregon organization, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

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