Expanding your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Portland company to select the right technologies and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Portland, Oregon organizations to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A rapid, company-wide transition to a from-home workforce, which might be motivated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow organizations to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their current tickets, add information, and upload screenshots or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your company to supplement your existing Call Desk staff by splitting responsibilities for Help Desk support transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Portland, Oregon business, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Urgent Network Consultant 8800-EX Wireless IP Phone

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    Progentís IT outsourcing services offer budget-friendly network support for small businesses. Whether it includes designing network architecture, setting up an in-house Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or building a web-based business solution, outsourcing your IT engineering services can reduce costs and minimize risks, allowing IT service budgets to grow in a more linear and manageable manner than is feasible by assembling a large, all-purpose internal network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and robust network foundation for your critical applications powered by Microsoft Windows such as Office XP, Office 2003, and Office 2000.

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    Progent's certified wireless networking experts can help organizations of any size to design, implement, manage and repair Cisco Aironet wireless AP environments to achieve the performance, coverage, capacity, expandability, security compliance and manageability required for transparent access between wireless and wired network infrastructure. Progent can provide efficient online and onsite consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help your business plan and maintain deployments of indoor and outdoor Aironet Wi-Fi access points.

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  • Microsoft Certified Partner Forefront TMG Firewall Support Services
    24-Hour Forefront Threat Management Gateway Consultant

    Forefront TMG 2010 is based on the powerful security capabilities of Microsoft ISA Server 2006 and provides a easily administered Internet gateway that acts as a single-server solution for an array of security functions such as an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, permits custom reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to plan and carry out pilot and production deployments; integrate Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also assist you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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