Expanding your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Portland company to select the right technologies and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Portland, Oregon organizations to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.
Help Desk Support for At-Home Workers
A rapid, company-wide transition to a from-home workforce, which might be motivated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow organizations to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their current tickets, add information, and upload screenshots or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service enables your company to supplement your existing Call Desk staff by splitting responsibilities for Help Desk support transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Portland, Oregon business, phone 1-800-993-9400 or visit Contact Progent.