For small companies in Portland or anywhere in the state of Oregon, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve most information system issues quickly. Efficient support lowers immediate costs because solutions accumulate a smaller number of billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you owe just for the support that you receive. Unlike many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions manage to end up as large bills. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized technologies and proven methodologies which permit the highest level of effectiveness for online engineering help and troubleshooting for small and midsize company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's online support team to interface to your network without violating system security.
Progent's powerful customer support database application keeps thorough documentation for the service that Progent's clients have received. Progent's team engineers have access to the records of assistance provided to every client by every Progent consultant. This history of anomalies and responses is organized as a conveniently retrievable support database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Portland or anywhere in Oregon or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online network support engineers have advanced credentials in an extensive set of disciplines. This broad scope of technical skills enables Progent's consultants to manage almost any crisis likely to take place in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support companies with mixed-operating system environments, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support Offered by Progent to small businesses in Portland and throughout the state of Oregon include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology including system infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing problems within UNIX/Linux systems powered by popular variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates an individual's technical skills at the master level. Cisco qualified CCIEs know how to resolve even the most intractable issues surrounding network design, deployment, management, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad experience enables them to resolve the most difficult problems quickly. In typical instances, less seasoned service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive immediate help for serious network problems that are hurting business productivity but are beyond the comfort zone of your ordinary computer maintenance resources. Progent's Cisco CCIE consultants can interface to your environment by means of state-of-the-art remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and integration,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security services to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security solutions available from Progent include: in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile communication; defending your email system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Portland Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to meet the special requirements of your company, or adding temporary phone support personnel to work with your existing Call Center team during demanding scenarios such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Portland or anywhere in the state of Oregon instant contact with a reliable network service group with extensive background delivering telephone-based support and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a major enabler of business success, and Progent's target is to fix instead of simply report IT problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting expertise and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To read more on Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the artistic components of Macintosh computing by providing remote consulting services and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Portland, or anywhere in the state of Oregon, online network monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By anticipating looming problems before they grow into full-scale emergencies, system monitoring can ward off disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support a variety of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in Portland Metro Area