For small and midsize businesses located in Portland or anywhere in Oregon, Progent provides help for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and business continuity planning.
Progent's online support services represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues rapidly. This reduces immediate costs because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent bills per minute for phone consulting, so you owe only for the support that you actually get. Unlike many remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate situations where quick repairs somehow turn into substantial tabs. Progent's penchant for disposing of technical issues quickly translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for small company information systems. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to link to your company's system without compromising corporate security.
Progent's powerful service reporting system includes extensive histories for the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of all help rendered to each customer by any Progent consultant. This database of anomalies and fixes is structured as an easily retrievable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' internal engineering staff so Progent's remote service specialists are able to arrive at the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Portland or anywhere in Oregon or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online network support engineers offer credentials in an extensive set of products and technologies. This breadth of capability permits Progent's consultants to manage almost any crisis that may take place in a small business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-operating system environments, Progent also provides the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical support services available from Progent to small businesses in Portland and throughout the state of Oregon include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges associated with network planning, installation, management, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience permits them to solve the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few consulting providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive urgent assistance for serious network infrastructure issues that are hurting worker efficiency but are outside the comfort zone of your ordinary IT support group or consultant. Progent's CCIE consultants can interface to your computer system by means of the latest remote support technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a variety of system protection services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover rapidly following a damaging breach. Security services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Portland Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the money or time to build and maintain an internal Help Desk but who want quick response from a dependable Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk Call Center software to meet the special demands of your company, or adding temporary phone support staff to supplement your in-house Help Desk Call Center team to deal with demanding scenarios like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals gives your clients in Portland or anywhere in the state of Oregon quick communication with a dependable technical support group with substantial experience delivering telephone-based support and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to business success, and Progent's intent is to solve and not merely track network problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. For more concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative elements of Macintosh systems by offering remote help support and education in graphics, audio, and motion video. Progent's consultants offer help in a range of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Portland, or anywhere in the state of Oregon, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your network support is proactive and automated. By exposing potential trouble spots before they result in downtime, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by multiple platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area