For small and midsize businesses located in Portland Oregon, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems quickly. This lowers direct costs because solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick repairs somehow end up as big bills. Progent's skill at solving technical issues quickly translates into your business spending less cash.
Progent's Remote Service Tools
Over time, Progent has developed a set of customized tools and proven processes which allow the highest degree of effectiveness for remote consulting and repair for small and midsize business information systems. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to connect to your environment remotely without compromising corporate security.
Progent's advanced service reporting system maintains detailed histories for the support that Progent's customers have been provided. Progent's team service personnel have access to the records of support delivered to every Progent client by any Progent consultant. This archive of problems and repairs is structured as a quickly exploitable support database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote service experts are able to arrive at the most efficient resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Portland Oregon or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online consulting professionals offer certified skills in an extensive array of products and technologies. This wide range of technical skills permits Progent's engineers to address practically any problem likely to occur in a small business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help companies with multi-operating system networks, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services available from Progent to small businesses in Portland include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology such as network architecture, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to current Windows or Linux environments. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network engineers, and indicates a person's networking skills at the master level. CCIEs can handle the most complex problems associated with network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness since their depth of experience enables them to resolve the most intractable problems quickly. In many instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so your company can receive immediate help for severe network problems that are lowering worker efficiency but are outside the comfort zone of your regular network service providers. Progent's Cisco CCIE consultants can connect to your computer system by means of state-of-the-art remote support tools to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Windows Experts
Progent's Microsoft-premier online service engineers can provide network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP network security consultants offer a range of security services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly after a serious breach. Security solutions offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for special projects that small companies often request. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering services include:
How Your Portland Oregon Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are well suited for small businesses who don't have the money or time to support an internal Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or improving your existing one, evaluating or enhancing Help Desk Call Center application software to meet the particular needs of your company, or adding occasional online staff to work with your in-house Help Desk group to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of seasoned network professionals gives your workers in Portland Oregon rapid assistance from a reliable network service resource with years of background providing telephone-based consulting and online troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a significant driver of business productivity, and Progent's intent is to fix instead of simply track technical issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the artistic facets of Macintosh environments by offering phone-based consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Portland Oregon remote computer system monitoring services powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so your IT support is proactive and automated. By exposing potential problems before they evolve into network outages, system monitoring can ward off inconvenient and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a mix of platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State