For small businesses located in Portland Oregon, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve most network problems quickly. This lowers immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to many online support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where fast repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly results in your business saving money.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes that permit the maximum level of effectiveness for online help and troubleshooting for small company IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your company's computer system without compromising network security.
Progent's sophisticated technical support database system includes detailed documentation describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to every Progent client by every Progent consultant. This history of issues and responses is stored as a readily exploitable internal database that enables Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's online service specialists can arrive at the best resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Portland Oregon or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive array of products and technologies. This broad range of IT skills allows Progent's engineers to handle virtually any problem likely to crop up in a small business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help clients with multi-OS environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to customers in Portland include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of information technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting problems within UNIX/Linux networks based on leading variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can handle the most intractable problems occurring in network design, deployment, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness since their broad experience enables them to solve even the most difficult problems rapidly. In common instances, less qualified engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few support providers make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast telephone contact with a CCIE so your company can receive timely support for serious network issues that are lowering business productivity but are outside the comfort zone of your local IT support group or consultant. Progent's Cisco CCIE consultants can interface to your computer system via sophisticated on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop consulting and support services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist your company to recuperate quickly following a serious breach. Security solutions available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often need. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Portland Oregon Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who need quick access to an efficient Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your established one, selecting or enhancing Help Desk Call Center software products to address the unique needs of your company, or providing temporary online personnel to reinforce your internal Help Desk resources to handle high-demand situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of seasoned information technology experts provides your computer users in Portland Oregon rapid contact with an effective technical support group with substantial experience providing telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a major enabler of business productivity, and Progent's policy is to fix rather than merely annotate IT issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply online professional consulting expertise and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To read more information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can promote the imaginative components of Apple Mac environments by delivering remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Portland Oregon online computer system monitoring support based on MS System Center Operations Manager network monitoring, enhanced by Progent for your environment so your network maintenance is proactive and automated. By spotting looming problems before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of operating systems.
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State