For small and midsize companies in Portland or anywhere in Oregon, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve most information system issues rapidly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote support is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where fast solutions somehow end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Online Technical Support Tools
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for remote help and troubleshooting for small business IT systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to communicate with your system without violating corporate security.
Progent's advanced technical support reporting application stores detailed histories of all service that Progent's clients have received. Progent's team consultants have the benefit of the details of support delivered to every client by any Progent engineer. This database of anomalies and repairs is organized as an easily retrievable support database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft permit access to additional vast support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at the best resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Portland or anywhere in Oregon or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote technical service engineers offer credentials in an extensive array of products and technologies. This wide range of capability enables Progent's engineers to resolve practically any emergency likely to take place in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help clients with multi-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to companies in Portland and anywhere in the state of Oregon include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can handle even the most difficult challenges occurring in network design, deployment, maintenance, protection, and repair. CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise permits them to find solutions for the most difficult problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get immediate assistance for complex network problems that are impacting worker efficiency but are outside the scope of your ordinary network support group or consultant. Progent's CCIE support experts can communicate with your computer system by means of advanced on-line troubleshooting technology to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online desktop support including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions to improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; protecting your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for special projects that small businesses often need. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Portland Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk programs for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small organizations who lack the budget to build and maintain an in-house Help Desk but who require quick response from a dependable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless extension of your existing Call Center resources. Progent's Virtual Call Center can serve as an escalation resource to handle the most difficult network issues, or be ready in overflow situations when your other service providers are swamped.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center application software to meet the particular requirements of your company, or providing occasional online staff to work with your existing Help Desk Call Center resources during unusually busy events such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Portland or anywhere in the state of Oregon fast access to a dependable network service group with substantial experience providing phone help and remote repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a solid enabler of company performance, and Progent's intent is to fix rather than just record IT issues.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, Project, MS Office Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the artistic elements of Mac computing by providing phone-based consulting support and education in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in Portland, or anywhere in the state of Oregon, online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your IT support is proactive rather than reactive. By uncovering potential problems before they evolve into full-scale emergencies, automated monitoring can head off stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area