For small companies in Portland or anywhere in Oregon, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services represent excellent value because they have the real-world background and the advanced technology to resolve the majority of information system issues rapidly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for remote support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick solutions manage to turn into big invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and field-tested methodologies which ensure the maximum level of effectiveness for remote help and troubleshooting for small and midsize business information systems. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's system remotely without compromising network security.
Progent's sophisticated customer support database application includes comprehensive documentation of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support provided to each Progent client by any engineer. This database of issues and repairs is structured as a quickly exploitable proprietary knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' internal product engineers so Progent's remote consulting experts can come up with optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Portland or anywhere in Oregon or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote support professionals have credentials in an extensive set of disciplines. This broad scope of technical skills permits Progent's engineers to address practically any emergency that may crop up in a small business network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support customers with mixed-OS environments, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to companies in Portland and anywhere in the state of Oregon include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of information technology such as network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to resolve the most intractable problems surrounding network infrastructure planning, deployment, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to resolve the most intractable problems rapidly. In common cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive immediate help for serious network issues that are crippling business productivity but are not within the scope of your ordinary IT maintenance personnel. Progent's Cisco CCIE support experts can connect to your environment via advanced on-line support tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals offer network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop services including Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help you to recover rapidly after a serious breach. Security support services available from Progent include: comprehensive security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; designing secure techniques for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for special IT projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Portland Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for small companies who lack the money or time to support an in-house Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your current one, identifying or modifying Call Center application software to address the particular requirements of your company, or adding occasional online personnel to work with your existing Help Desk Call Center group to deal with high-demand events like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology consultants offers your computer users in Portland or anywhere in the state of Oregon fast communication with a reliable technical support resource with extensive background providing phone consulting and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's goal is to fix instead of merely report technical issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides remote professional consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read more information on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative facets of Apple Mac computing by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants can provide help in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Portland, or anywhere in the state of Oregon, remote network monitoring services based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your computer support is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on multiple platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area