For small and midsize businesses located in Portland Oregon, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services offer excellent value because they are equipped with the practical background and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where quick solutions manage to end up as large invoices. Progent's skill at disposing of problems quickly translates into your business saving money.
Progent's Remote Service Technologies
Over time, Progent has developed a collection of optimized technologies and proven methodologies which promote the maximum degree of efficiency for remote consulting and troubleshooting for small business IT networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to access your company's environment remotely without violating network security.
Progent's advanced service reporting application stores detailed documentation of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of support delivered to each customer by any consultant. This archive of issues and fixes is structured as an easily searchable support knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can come up with the best solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Portland Oregon or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online network support professionals offer advanced credentials in an extensive set of disciplines. This breadth of technical skills permits Progent's engineers to address almost any problem that may crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with mixed-OS environments, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services available from Progent to small businesses in Portland include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide spectrum of computer technology such as system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance for troubleshooting problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for networking engineers, and validates an individual's networking knowledge at the master level. CCIEs know how to deal with even the most stubborn challenges associated with network planning, integration, management, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to find solutions for even the most complex problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick phone contact with a CCIE so your company can get immediate help for serious network infrastructure issues that are impacting worker efficiency but are not within the scope of your ordinary IT service group or consultant. Progent's CCIE support experts can interface to your environment via state-of-the-art on-line support technology to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts can provide computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate quickly following a serious penetration. Security solutions offered by Progent cover comprehensive security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Portland Oregon Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who don't have the budget to create an internal Help Desk but who require fast communication with a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or improving your current organization, selecting or enhancing Help Desk software products to meet the unique requirements of your company, or providing temporary phone support personnel to work with your in-house Help Desk team during unusually busy scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced network professionals provides your clients in Portland Oregon instant access to an efficient support group with substantial background providing telephone-based help and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a significant contributor to company productivity, and Progent's intent is to fix and not simply report technical issues.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team offers remote and in-depth consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To find out additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can support the imaginative elements of Macintosh systems by providing phone-based consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or configuring an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Portland Oregon remote network monitoring support based on MS Operations Manager network monitoring, adapted by Progent for your environment so that your network support is proactive rather than reactive. By spotting possible problems before they grow into full-scale emergencies, system monitoring can minimize stressful and expensive service failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a combination of platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State