Greater Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Portland Metro Area.
Progent locations in the Greater Portland Metro Area
For small companies located in Portland or anywhere in Oregon, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's online support engineers represent excellent value because they are equipped with the practical experience and the advanced tools to resolve most network issues rapidly. Efficient support lowers direct costs since solutions take up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast repairs manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently translates into your business saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for small company IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to access your environment without violating corporate security.
Progent's powerful service database application maintains extensive histories for the service that Progent's customers have been provided. Progent's staff consultants have access to the history of support delivered to each customer by every Progent consultant. This archive of issues and repairs is stored as a readily exploitable proprietary database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service experts are able to find optimal resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Portland or anywhere in Oregon or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's remote consulting professionals have advanced credentials in a comprehensive set of products and technologies. This wide range of capability allows Progent's consultants to handle almost any problem that may occur in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-operating system networks, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to clients in Portland and anywhere in the state of Oregon include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology such as system architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online help for resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can handle even the most complex issues encountered in network planning, installation, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent value since their depth of expertise allows them to resolve even the most difficult problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make CCIEs available to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco CCIE so you can get timely support for complex network issues that are impacting worker efficiency but are outside the scope of your local IT support providers. Progent's Cisco CCIE support experts can communicate with your computer system by means of advanced remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-qualified remote support engineers offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Qualified System Security Specialists
Progent's qualified CISM and CISSP security engineers offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover quickly following a serious breach. Security services offered by Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for special IT projects that small businesses often need. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Portland Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for smaller companies who lack the resources to support an in-house Call Center but who need fast response from a reliable Call Center with proficient telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent extension of your existing Call Center resources. Progent's Virtual Help Desk can act as an escalation alternative to handle complex computer system problems, or be ready in those circumstances when your regular support engineers are swamped.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk Call Center software products to address the special demands of your business, or adding temporary phone support personnel to work with your existing Help Desk team during unusually busy situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of seasoned information technology experts provides your clients in Portland or anywhere in the state of Oregon quick access to an effective network service group with extensive background delivering telephone-based help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's policy is to resolve instead of merely track technical problems.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To find out more about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the creative elements of Mac computing by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants can provide help in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Portland, or anywhere in the state of Oregon, remote network monitoring services based on MS Operations Manager network monitoring, customized by Progent to suit your environment so your computer support is proactive and automated. By uncovering emerging trouble spots before they grow into network outages, automated monitoring can avoid disruptive and expensive information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.