Greater Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Portland Metro Area.
Progent locations in the Greater Portland Metro Area
For small businesses located in Portland or anywhere in the state of Oregon, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network issues rapidly. This reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into large bills. Progent's penchant for disposing of technical issues efficiently translates into your business conserving money.
Progent's Remote Support Tools
Over the years, Progent has developed an arsenal of optimized tools and field-proven methodologies which promote the highest level of efficiency for remote help and troubleshooting for small and midsize company IT networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to access your computer system without violating system security.
Progent's powerful technical support reporting application includes detailed records of all service that Progent's customers have received. Progent's team engineers have access to the history of support delivered to each Progent customer by any engineer. This database of issues and solutions is structured as a quickly searchable proprietary database that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can find optimal resolutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Portland or anywhere in Oregon or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote consulting engineers have credentials in an extensive set of products and technologies. This broad scope of technical skills allows Progent's consultants to address practically any emergency that may crop up in a small business network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to clients in Portland and anywhere in the state of Oregon include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting problems within UNIX/Linux systems powered by popular variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking engineers, and certifies an individual's networking skills at the master level. Cisco qualified CCIEs can resolve even the most stubborn challenges associated with network infrastructure planning, deployment, administration, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating software patches. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to fix the most complex problems rapidly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can resolve in minutes.
Few support organizations make Cisco CCIEs available to support small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so your company can get immediate help for severe network issues that are crippling business efficiency but are outside the experience of your ordinary IT support group or consultant. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art remote troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified remote support experts can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop consulting and support services including Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and ISSAP security consultants offer a variety of security solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist you to recuperate quickly after a damaging breach. Security consulting services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies frequently need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Portland Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for smaller companies who lack the budget to build and maintain an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent supplement to your existing Helpdesk team. Progent's Virtual Help Desk can operate as an escalation option for complex technical problems, or be ready in those situations when your other support engineers are too busy.
Progent's Help Desk consulting expertise can guide you in creating an effective new Call Center or improving your established one, evaluating or customizing Help Desk software to address the special needs of your business, or providing temporary phone support staff to reinforce your internal Help Desk Call Center group to handle high-demand scenarios like software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Portland or anywhere in the state of Oregon rapid communication with an efficient technical support resource with substantial experience offering telephone-based consulting and remote diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a crucial contributor to business efficiency, and Progent's target is to solve rather than just record IT problems.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced engineering support and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To read additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can support the imaginative components of Macintosh systems by providing remote help services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Portland, or anywhere in the state of Oregon, remote network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By detecting looming problems before they cause network outages, automated monitoring can head off stressful and costly information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.