Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
For small companies located in Portland or anywhere in Oregon, Progent offers support for networks powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support services represent excellent value because they are equipped with the practical experience and the sophisticated technology to resolve most information system issues quickly. This reduces immediate costs because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more with incidental expenses by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently results in your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has developed an array of customized tools and field-tested processes which permit the maximum degree of effectiveness for online help and troubleshooting for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to interface to your company's system remotely without violating system security.
Progent's powerful service database system keeps comprehensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services delivered to each client by every consultant. This archive of anomalies and repairs is organized as a readily searchable support database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional extensive technical databases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can determine the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Portland or anywhere in Oregon or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote support engineers offer credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's engineers to tackle virtually any crisis likely to crop up in a small company information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with multi-platform networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to companies in Portland and throughout the state of Oregon include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad spectrum of information technology such as network architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates a person's networking skills at the master level. Cisco CCIEs can deal with the most intractable challenges surrounding network design, integration, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of expertise permits them to solve even the most intractable problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive timely support for severe network infrastructure problems that are hurting worker productivity but are beyond the comfort zone of your local computer maintenance group or consultant. Progent's CCIE engineers can interface to your network using the latest on-line troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support engineers offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online PC desktop support including Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Qualified Network Security Consultants
Progent's certified CISM and CISSP network security consultants can provide a variety of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies often need. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Portland Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who don't have the budget to support an in-house Help Desk but who want quick response from an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent extension of your existing Helpdesk resources. Progent's Virtual Call Center can operate as an escalation option to resolve the most difficult computer system problems, or be available in hectic circumstances when your regular resources are overwhelmed.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk application software to handle the unique demands of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center group to deal with demanding events like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology professionals provides your customers in Portland or anywhere in the state of Oregon rapid contact with a reliable support resource with years of experience delivering phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a significant driver of business efficiency, and Progent's aim is to resolve instead of simply report network issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply remote professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac systems by offering remote help support and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio/video or integrating an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Portland, or anywhere in the state of Oregon, remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your network support is proactive and automated. By anticipating looming trouble spots before they grow into full-scale emergencies, system monitoring can minimize stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a variety of operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.